Crave Mobile Platform vs. Smart Check-in/Out by DOWHAT:
Which Is Right for You?

The Decision

Both Crave Mobile Platform by Crave Interactive and DOWHAT’s Smart Check-in/Out aim to improve guest engagement and streamline hotel operations through guest-facing apps. Crave’s platform offers a comprehensive, feature-rich experience, while DOWHAT focuses primarily on contactless check-in and room access. Your choice hinges on whether you need an all-in-one guest engagement solution or a streamlined check-in/out system.

Crave’s platform is well-rated, with more recent reviews and a larger user base, making it the more reliable option for hotels seeking detailed guest service tools. DOWHAT, despite its simplicity, has fewer reviews and less market presence. Are you prioritizing guest engagement or operational efficiency?

Is Crave Mobile Platform or DOWHAT Better for Hotels?

Crave’s platform is designed to offer a broad range of guest services—like digital menus, in-venue ordering, contactless payments, and upselling—across multiple hotel types, including luxury and branded properties. DOWHAT, on the other hand, emphasizes quick, contactless check-in/out and room access, making it ideal for hotels that want to minimize front desk queues.

Crave’s recent reviews highlight its ability to increase sales and guest satisfaction through features like digital menus and in-venue ordering, with a 4.75/5 overall rating from 48 reviews. DOWHAT's reviews are limited, mostly praising its convenience, but with no detailed feature feedback and only 3 reviews, its overall reliability is less certain.

Do you want a comprehensive guest engagement platform or a specialized check-in/out solution?

Crave Interactive vs DOWHAT: Which Should Your Hotel Choose?

If your hotel needs a versatile app that handles food and beverage ordering, guest communication, and marketing, go with Crave Interactive. Its 16 exclusive features—like Apple Pay, Google Pay, POS integration, and multi-menu ordering—support a wide range of guest services, suitable for mid to large hotels aiming to upsell.

If your hotel’s priority is quick, contactless check-in and room access, DOWHAT is the better fit. Its core strengths are guest convenience at arrival and departure, with features like app/web check-in and mobile room keys, ideal for budget hotels or properties focusing on operational flow.

Choose based on your hotel’s service scope: Crave for full-service engagement, DOWHAT for streamlined arrivals and departures.

Is Crave or DOWHAT Easier to Use?

Crave’s user interface scores 4.61/5, with reviews praising its intuitive design and helpful onboarding. Guests find it simple to order food or access services, and staff appreciate its straightforward menu updates, though some mention limited customization options.

DOWHAT scores 4.33/5 for ease of use, with reviews emphasizing its convenience and speed during check-in/out. Users note the app’s straightforward process, but some bugs and sync issues on mobile devices have been reported.

Edge: Crave.

Which Has Better Features: Crave or DOWHAT?

Crave offers 16 features, including digital menus, in-venue ordering, contactless payments, NFC, and POS integration, making it a comprehensive guest engagement tool. DOWHAT provides only 3 features—app download, guest profiles, and mobile check-in—focused mainly on contactless arrivals.

Crave’s extensive feature set enables upselling, personalized marketing, and detailed analytics, whereas DOWHAT’s simplicity supports fast check-in/out processes. If you need a full suite of guest services, Crave is clearly ahead.

Edge: Crave.

Which Has Better Customer Support: Crave or DOWHAT?

Crave’s customer support is rated 4.79/5, with reviews highlighting quick response times and proactive service, including 24/7 assistance. Clients mention its helpful support team addressing issues promptly, contributing to a high Net Promoter Score (9.15/5).

DOWHAT’s support scores 4/5, with fewer reviews and limited detail, but users appreciate its reliability. However, the small review base makes Crave’s support reputation more trustworthy.

Edge: Crave.

Which Has More Integrations: Crave or DOWHAT?

Crave integrates with 17 verified partners, including Oracle Hospitality, POS systems, and other hotel management tools, supporting complex hotel operations. DOWHAT only has 2 verified partners, with minimal integration options.

The higher number of integrations in Crave allows your team to connect seamlessly with existing systems, reducing manual work and errors. DOWHAT’s limited integrations may restrict scalability or future tech adoption.

Edge: Crave.

Which Do Hoteliers Rate Higher: Crave or DOWHAT?

Crave’s overall rating of 4.75/5 is based on 48 reviews, with many hotel segments—luxury, branded, boutique—highlighting its positive impact. The recent review activity and a high likelihood to recommend (93%) reinforce its strong reputation.

DOWHAT’s reviews are limited and lack detailed ratings, with an overall score of 0/5 from 3 reviews, all praising its convenience but offering no comparative data. Crave’s extensive, recent review base makes it the more reliable choice.

Edge: Crave.

How Much Do Crave and DOWHAT Cost?

Both products are priced at a $400 base fee, with no monthly fees, implementation charges, or freemium options. This flat pricing model makes cost straightforward; however, the lack of ongoing costs means you should evaluate feature needs carefully.

Crave provides a more feature-rich experience, so its value depends on your hotel’s service ambitions. DOWHAT’s limited features may suit properties with simpler needs, offering a low-cost entry point.

What Type of Hotel Should Use Crave?

• Hotels that aim to offer extensive guest services, including food ordering, digital menus, and contactless payments.
• Teams focused on increasing revenue through upselling and personalized marketing.
• Properties that value detailed analytics and reporting to optimize operations.
• Hotels with the resources to manage and customize a feature-rich platform.
• Not ideal if your hotel has minimal staff or lacks the infrastructure for digital service management.

What Type of Hotel Should Use DOWHAT?

• Hotels that prioritize quick, contactless check-in and room access, especially during high-traffic periods.
• Budget hotels or properties seeking to streamline arrivals and departures without complex service offerings.
• Hotels aiming to reduce front desk queueing and manual check-in processes.
• Hotels with minimal staff or limited technical support to manage a more straightforward system.
• Not ideal if you require a broad guest engagement platform or advanced integrations.

The Bottom Line for Hotels

Crave’s platform is a comprehensive solution that boosts guest engagement with a wide array of features, making it suitable for hotels looking to increase revenue and guest satisfaction. Its larger review base, recent activity, and extensive integrations support its position as the more reliable choice.

If your hotel needs a full-service guest app capable of digital menus, upselling, and detailed analytics, Crave is the clear winner. It’s especially fitting for mid-size to large properties with resources to implement and manage a complex system.

Conversely, DOWHAT offers a streamlined, easy-to-use platform centered on contactless check-in/out, ideal for hotels seeking operational efficiency with minimal tech complexity. It suits properties focusing on quick arrivals, departures, and room access.

Choose Crave if your goal is a versatile, features-rich guest app that enhances multiple aspects of the guest journey. Opt for DOWHAT if your priority is fast, contactless check-in/out and simplified operations—especially if your hotel has fewer service needs or wants to minimize upfront costs.