DX Package by DOWHAT vs. Amadeus - HotSOS®:
Which Is Right for You?

The Decision

Choosing between DOWHAT's DX Package and Amadeus's HotSOS® hinges on your hotel’s operational needs and strategic priorities. Both tools aim to streamline staff collaboration and improve guest service, but they diverge in their focus, integration capabilities, and user feedback. DOWHAT emphasizes automation and staff communication through its Hotelier App, while Amadeus centers on operational task management and preventative maintenance. Which aligns better with your hotel's goals?

The decision becomes clearer when considering your hotel’s size, technology environment, and desired features. Does your team need a highly integrated system with extensive partner options, or a user-friendly platform with superior support? Let's compare.

Is DOWHAT or Amadeus Better for Hotels?

DOWHAT offers a comprehensive staff collaboration tool with a focus on automating guest orders, enhancing internal communication, and integrating with PMS systems. Its recent reviews highlight a high customer support score of 4.88/5, and an overall hotel rating of 0/5, which suggests some users may find usability challenging despite positive feedback on features. Meanwhile, Amadeus boasts a solid 3.97/5 overall score from 31 reviews, with a 3.76/5 support rating, indicating room for improvement in customer care.

DOWHAT’s strengths include a high ease-of-use rating of 4.92/5 and a focused feature set of 23 features, including message templates and team goal setting. In contrast, Amadeus provides a broader set of 21 shared features, with over 104 verified integrations, but has a lower support score and slightly less recent review activity. With no reviews in the last six months, confidence in its current performance is less certain.

Are you seeking a tool with a proven recent track record and high support satisfaction? DOWHAT’s recent feedback and high recommendation likelihood of 96% make it the more reliable choice today.

DOWHAT vs Amadeus: Which Should Your Hotel Choose?

If your hotel prioritizes staff collaboration, automating guest requests, and a straightforward onboarding process, DOWHAT is the better fit. Its focus on automating guest order management and clear communication features are praised by users who want operational efficiency and improved guest experiences.

If, on the other hand, your hotel relies heavily on detailed work order tracking, preventative maintenance, and benefits from a vast integration ecosystem, Amadeus is more suitable. Its extensive partner network and emphasis on operational oversight make it ideal for larger properties seeking scalable workflow automation.

For boutique hotels and resorts looking for ease of use and dedicated support, DOWHAT’s high ratings and recent positive reviews make it the preferred option. Larger properties needing broad integrations and advanced maintenance features might lean toward Amadeus, provided they can manage its higher complexity and cost.

Is DOWHAT or Amadeus Easier to Use?

DOWHAT scores an impressive 4.92/5 for ease of use, with reviewers highlighting its intuitive interface and simple onboarding. Many users mention that staff from various backgrounds can quickly adopt the platform, reducing training time and increasing operational efficiency.

Amadeus, with a score of 4.37/5, is also considered user-friendly, especially for staff familiar with hospitality systems. However, some users note that onboarding can be slower and more complex, particularly due to its broader feature set and integrations.

Edge: DOWHAT.

Which Has Better Features: DOWHAT or Amadeus?

DOWHAT offers unique features such as message templates and team goal setting, which are absent from Amadeus. Its 23 features include automation tools, guest communication enhancements, and sustainability options, making it versatile for operational management.

Amadeus provides a slightly larger feature set with 21 shared features and over 104 verified integrations, including advanced work order tracking, preventative maintenance, and real-time dashboards. Its scalable architecture suits larger hotels with complex operations.

Edge: DOWHAT.

Which Has Better Customer Support: DOWHAT or Amadeus?

DOWHAT’s support scores a high 4.88/5, with reviews praising its quick, friendly, and responsive service. Customers mention that the company actively listens and provides clear guidance, contributing to high satisfaction and a likelihood to recommend of 96%.

Amadeus, with a support rating of 3.76/5, receives mixed reviews, with some users citing slow responses and difficulty in troubleshooting. Support seems less personalized, which can impact user confidence in critical moments.

Edge: DOWHAT.

Which Has More Integrations: DOWHAT or Amadeus?

Amadeus boasts over 104 verified integrations, including partners like Oracle Hospitality, Profitroom, and RevControl, making it highly adaptable for hotels with complex tech stacks. Its extensive ecosystem allows for seamless data flow across multiple hotel management systems.

DOWHAT has only 2 verified partners, with shared integrations like Oracle Hospitality, but lacks the breadth of Amadeus. Its limited integrations may restrict scalability and the scope of operational automation.

Edge: Amadeus.

Which Do Hoteliers Rate Higher: DOWHAT or Amadeus?

DOWHAT’s recent reviews reflect a very high likelihood to recommend rate of 96%, driven by its ease of use, customer support, and staff collaboration features. Hotels in North America and Europe particularly praise its impact on operational flow and staff communication.

Amadeus’s reviews, though positive, are less recent and feature a broader range of property types, with some users noting system complexity and support issues. Its average hotel segment rating is lower, especially among boutique and independent hotels.

Edge: DOWHAT.

How Much Do DOWHAT and Amadeus Cost?

DOWHAT charges a flat base price of $300 per month with no implementation fees or freemium options. Its predictable pricing model offers transparency for hotels seeking straightforward budgeting.

Amadeus does not publicly list its pricing, reflecting a more customized quote approach. Given its extensive feature set and integrations, it’s likely more expensive, which may be prohibitive for smaller hotels.

If budget predictability matters, DOWHAT provides a clear and affordable entry point.

What Type of Hotel Should Use DOWHAT?

• Hotels that prioritize staff collaboration, automation, and guest engagement.
• Properties seeking easy onboarding and quick deployment.
• Hotels with moderate to complex operational needs but limited IT resources.
• Teams that value high customer support and recent positive reviews.
• Hotels aiming to enhance sustainability through digital tools.

Not ideal if:

• Your hotel relies heavily on extensive integrations beyond a few key partners.
• You need advanced preventative maintenance or detailed work order tracking.
• Your property is very large and complex, requiring a highly scalable system.

What Type of Hotel Should Use Amadeus?

• Hotels with complex operations needing extensive integrations.
• Large resorts and chains with multiple properties.
• Hotels that can allocate resources for onboarding and staff training.
• Properties seeking advanced operational oversight, including preventative maintenance.
• Hotels that benefit from real-time dashboards and detailed analytics.

Not ideal if:

• Your hotel is small or operates with limited technical staff.
• You have a tight budget, given the likely higher costs.
• You prefer a platform with high-touch support and recent reviews confirming ongoing performance.

DOWHAT vs Amadeus: The Bottom Line for Hotels

DOWHAT is a staff collaboration and automation tool with a focus on guest experience enhancement, ideal for mid-sized hotels seeking quick, reliable support. Its recent reviews and high customer satisfaction indicate it is a solid choice for properties prioritizing ease of use and support.

Amadeus offers a broader, more scalable operations management platform with extensive integrations and advanced maintenance features. It suits larger hotels and chains with complex workflows, but its support and recent review activity suggest it may require more investment and management.

If your hotel needs a straightforward, well-supported staff collaboration tool, DOWHAT clearly stands out. For extensive operational automation and integration, especially at larger scales, Amadeus remains a compelling, though more costly, option.

This comparison is based on current reviews and feature data as of October 2023. Hoteliers should consider their specific operational needs and budget before making a decision.