Amadeus Service Optimization – HotSOS Housekeeping

Ranked 13 (out of 24) in Housekeeping Software

Housekeeping Software

Automate your hotel housekeeping for optimized cleaning processes and productivity.

Ratings Snapshot

Certificate of Excellence
Read 3 reviews
97%
Recommend
HTR Score icon
HT SCORE
10 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #13 out of 24 in Housekeeping Software

Ease of Use
5.0/5
ROI
4.0/5
Implementation
5.0/5
Customer Support
2.8/5
Verified Customer Support

Amadeus’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Amadeus Service Optimization – HotSOS Housekeeping Overview

Amadeus Service Optimization – HotSOS Housekeeping Overview

As we move into a new era of hospitality, there will be no greater focus than a hotel’s commitment to its cleaning initiatives. From heightened cleaning protocols and sanitation seals to housekeeping on-demand and contactless engagement, growing changes in consumer demands are placing increased pressure on operational teams around the globe. By prioritizing a staff-facing digital solution like H...

About Amadeus View website

Founded in 1987 | Headquarters in Madrid Spain | 14190 employees

Amadeus powers more personalized and authentic travel experiences. Our solutions are designed to enrich every stage of the traveler journey and help hospitality...

Other Products by Amadeus

Integrates with

  • Guest Messaging Software
  • In-Room Hotel Tablets
  • Property Management Systems
Browse integrations (4 verified)

What customers love about Amadeus Service Optimization – HotSOS Housekeeping

Like 97% recommend

Manager

1.- fast cleaning response from housekeepers 2.- focus in the most important things that prevent wasting time in other factors 3.-fast response for all the arrival questions, this way the rooms are cleaning on time

PBX/Instant Service Center Manager from Other

very friendly accountability on the employees MOD LOGS Reports Very easy to manage employee productive

Director of Groups & Events

Kind support is always given. Always ready and available.

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Expert Q&A and Partner Recommendations

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Features

  • Guest requests
  • Lost & found
  • Automated Room Assignments
  • Mobile Request Dispatching
  • Progress Tracking Dashboard
  • Custom Inspection Checklists
  • Automated Task Routing
  • Performance Analytics Dashboard
  • Automated Notifications
  • Two-Way PMS Integration
  • Drag-and-Drop Room Assignments
  • Custom Rules & Prioritization
  • Deep Cleaning Scheduling
  • Open API
  • Inspection Module
  • Multi Language UI Support
  • Mobile Access
  • Chat

Clients & references

References & testimonials

Testimonial avatar
The fact that all departments can see where our room attendants are without having to track them down is absolutely priceless. Time is our currency and it’s all about productivity to make sure we’...
Maria Cuevas Director of Housekeeping at the Monarch Beach Resort
Testimonial avatar
When a guest checks out, our housekeeping team is notified immediately, meaning they can be deployed to clear the rooms straight away. Before, all communication would have to be done over the phone wh...
Chandra Illanperuma Director of Housekeeping at the Palazzo Versace Dubai at Jaddaf Waterfront

Featured partners

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Awards & Certifications

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Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States
  • The Bahamas

3 Verified Amadeus Reviews

Likelihood to Recommend
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November 14, 2018

Amadeus Service Optimization – HotSOS Housekeeping Review: HotSoS has a strong support team

Director of Groups & Events in Nassau (The Bahamas)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Kind support is always given. Always ready and available.

What do you dislike or think could be improved?

I have no suggestions for improvement as the service is great.

Customer Support
5
Ease of Use
5
Value for money
4.5
Implementation
5

September 16, 2018

Amadeus Service Optimization – HotSOS Housekeeping Review: Hotsos issues

PBX/Instant Service Center Manager from Other in Cleveland (United States)

Recommend 9/10
Full blue star
Full blue star
Empty blue star
Empty blue star
Empty blue star

What do you like most?

very friendly accountability on the employees MOD LOGS Reports Very easy to manage employee productive

What do you dislike or think could be improved?

Help desk is great however account managers and up do not call back. Some instances it took weeks for a return call from the account manager. No one knows the procedure of adding more issues since M-tech ...

Customer Support
0.5
Ease of Use
5
Value for money
3.5
Implementation
5

September 13, 2018

Amadeus Service Optimization – HotSOS Housekeeping Review: Fast cleaning and communication

Manager in Avon (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

1.- fast cleaning response from housekeepers 2.- focus in the most important things that prevent wasting time in other factors 3.-fast response for all the arrival questions, this way the rooms are cle...

What do you dislike or think could be improved?

this software solve most all the problems that we have before. we still need to find a way that the houseman can see the rooms that has ben checked out already to be prepare before the housekeeper enter ...

Customer Support
n/a
Ease of Use
5
Value for money
n/a
Implementation
n/a

Pricing

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Popular Amadeus Service Optimization – HotSOS Housekeeping Integrations

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