Amadeus Service Optimization – HotSOS Housekeeping

Ranked 17 (out of 33) in Housekeeping Software

Housekeeping Software

Automate your hotel housekeeping for optimized cleaning processes and productivity.

Ratings Snapshot

Certificate of Excellence
Read 3 reviews
97%
Recommend
HTR Score icon
HT SCORE
11 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Amadeus Service Optimization – HotSOS Housekeeping has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #17 out of 33 in Housekeeping Software

Ease of Use
5.0/5
ROI
4.0/5
Implementation
5.0/5
Customer Support
2.8/5
Verified Customer Support

Amadeus’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Branded Hotels Leader: hub OS
    90%
    1 verified reviews
  • Luxury Hotels 1 verified reviews
    90%
    1 verified reviews
  • Resorts Leader: ALICE
    100%
    1 verified reviews

Amadeus Service Optimization – HotSOS Housekeeping Overview

Top Alternative: hotelkit Housekeeping

Amadeus Service Optimization – HotSOS Housekeeping Overview

As we move into a new era of hospitality, there will be no greater focus than a hotel’s commitment to its cleaning initiatives. From heightened cleaning protocols and sanitation seals to housekeeping on-demand and contactless engagement, growing changes in consumer demands are placing increased pressure on operational teams around the globe. By prioritizing a staff-facing digital solution like H...

About Amadeus

Founded in 1987 | Headquarters in Madrid Spain | 14190 employees

Amadeus powers more personalized and authentic travel experiences. Our solutions are designed to enrich every stage of the traveler journey and help hospitality...

Integrates with

  • In-Room Hotel Tablets
  • Guest Messaging Software
  • Property Management Systems
Browse integrations (4 verified)

Pros & Cons

Like 97% recommend

Manager

1.- fast cleaning response from housekeepers 2.- focus in the most important things that prevent wasting time in other factors 3.-fast response for all the arrival questions, this way the rooms are cleaning on time

Director of Groups & Events

Kind support is always given. Always ready and available.

PBX/Instant Service Center Manager

very friendly accountability on the employees MOD LOGS Reports Very easy to manage employee productive

PBX/Instant Service Center Manager

Help desk is great however account managers and up do not call back. Some instances it took weeks for a return call from the account manager. No one knows the procedure of adding more issues since M-tech left. The curren...

Director of Groups & Events

I have no suggestions for improvement as the service is great.

Manager

this software solve most all the problems that we have before. we still need to find a way that the houseman can see the rooms that has ben checked out already to be prepare before the housekeeper enter the room

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Expert Q&A and Partner Recommendations

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Features

Inspections & Checklists

4/5 features

Scheduling

4/5 features

Workflow Automation

4/5 features

Messaging & Collaboration

4/5 features

Analytics & Reporting

4/5 features

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Bahamas

3 Verified Amadeus Reviews

Likelihood to Recommend
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Low review volume alert

This vendor is 100% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Housekeeping Software providers. It is advised that you ask for recent references before proceeding.

November 14, 2018

Amadeus Service Optimization – HotSOS Housekeeping Review: HotSoS has a strong support team

Director of Groups & Events from Resorts in Nassau (Bahamas)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Kind support is always given. Always ready and available.

What do you dislike or think could be improved?

I have no suggestions for improvement as the service is great.

Customer Support
5
Ease of Use
5
Value for money
4.5
Implementation
5

September 16, 2018

Amadeus Service Optimization – HotSOS Housekeeping Review: Hotsos issues

PBX/Instant Service Center Manager from Luxury Hotels in Cleveland (United States of America)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

very friendly accountability on the employees MOD LOGS Reports Very easy to manage employee productive

What do you dislike or think could be improved?

Help desk is great however account managers and up do not call back. Some instances it took weeks for a return call from the account manager. No one knows the procedure of adding more issues since M-tech ...

Customer Support
0.5
Ease of Use
5
Value for money
3.5
Implementation
5

September 13, 2018

Amadeus Service Optimization – HotSOS Housekeeping Review: Fast cleaning and communication

Manager in Avon (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

1.- fast cleaning response from housekeepers 2.- focus in the most important things that prevent wasting time in other factors 3.-fast response for all the arrival questions, this way the rooms are cle...

What do you dislike or think could be improved?

this software solve most all the problems that we have before. we still need to find a way that the houseman can see the rooms that has ben checked out already to be prepare before the housekeeper enter ...

Customer Support
n/a
Ease of Use
5
Value for money
n/a
Implementation
n/a

Pricing

Profile empty

Amadeus hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

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Popular Amadeus Service Optimization – HotSOS Housekeeping Integrations

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