Duve - Online Check-in vs. Fàcil by Arribatec:
Which Is Right for You?

The Decision

Your hotel is evaluating two contactless check-in solutions—Duve by Duve and Fàcil by Arribatec—to improve guest experience and operational efficiency. Both platforms aim to streamline check-in and guest engagement but approach the challenge differently. Duve offers extensive features, a broad regional presence, and a strong review base, while Arribatec’s Fàcil focuses on basic self-service options with less market data available. Which solution truly fits your hotel’s needs?

Is Duve or Fàcil Better for Hotels?

Duve and Fàcil both aim to facilitate contactless check-in and improve guest experiences. Duve provides a full suite of features, including mobile-friendly check-in, guest messaging, upselling tools, and document verification, making it suitable for hotels seeking a comprehensive platform. Fàcil offers essential self-service options like kiosks, web-app check-in, holographic check-in, and mobile keys, focusing on simplicity and operational efficiency.

Duve’s reviews highlight its ease of use, high customer support ratings, and a robust feature set backed by nearly 470 reviews, most recent within six months. Arribatec’s Fàcil, with no available user reviews or ratings, remains less proven in the field, raising questions about its reliability and user satisfaction. Do you prioritize a proven, highly-rated platform or are you comfortable with a solution lacking extensive user feedback?

Duve vs Fàcil: Which Should Your Hotel Choose?

If your hotel needs a versatile, feature-rich platform that supports advanced automation, guest communication, and revenue-generating upsells, Duve is the clear choice. It’s ideal for hotels looking to elevate guest engagement, automate processes, and maximize income through targeted upselling.

On the other hand, if your primary focus is on basic self-service check-in, reducing front desk workload with straightforward solutions like kiosks and mobile keys, Fàcil could suffice. However, given the absence of user reviews and limited feature details, Duve’s proven track record makes it the safer, more strategic investment for most properties.

Is Duve or Fàcil Easier to Use?

Duve scores a 4.74/5 for ease of use, with many reviewers praising its intuitive interface and straightforward guest onboarding. Its onboarding process has a 4.69/5 rating, and users note that staff adoption is smooth, with clear communication and responsive support. Conversely, Fàcil’s user experience details are unavailable, and without reviews, no data supports its ease of use.

The extensive features in Duve do not seem to compromise its usability, with many users describing it as a “seamless partner” that simplifies operations. Edge: Duve.

Which Has Better Features: Duve or Fàcil?

Duve offers over 43 unique features, including mobile check-in, WhatsApp integration, automated replies, document scanning, e-signatures, payment collection, analytics dashboards, and multi-channel messaging—many of which are absent in Fàcil’s limited offering. Fàcil’s core features include self-service kiosks, web-app check-in, holographic check-in, and mobile keys, totaling fewer functionalities.

Duve’s comprehensive feature set addresses every stage of the guest journey, from pre-arrival to post-stay, supporting revenue growth and operational automation. Fàcil’s limited features focus mainly on basic self-service check-in, lacking the depth of Duve’s capabilities. Edge: Duve.

Which Has Better Customer Support: Duve or Fàcil?

Duve’s customer support is rated 4.65/5, with reviews praising its fast response times, helpfulness, and dedicated team. Many users mention that Duve’s support staff resolve issues promptly, and the onboarding process is well-guided, contributing to high satisfaction.

Arribatec’s Fàcil has no available review data to assess support quality. Without user feedback, it’s impossible to determine how responsive or effective their support is. Given Duve’s proven support track record, it holds a clear advantage. Edge: Duve.

Which Has More Integrations: Duve or Fàcil?

Duve boasts over 65 verified partners, including integration with major PMS systems like Oracle Hospitality, and smart lock providers such as Vingcard. Its extensive API and partner network facilitate smooth integration with existing hotel systems.

Fàcil, with only five verified partners, offers fewer integration options, mainly focusing on basic check-in hardware like kiosks and mobile keys. The limited integrations could restrict scalability and automation potential.

Duve’s broad integration ecosystem supports more seamless operations and future growth. Edge: Duve.

Which Do Hoteliers Rate Higher: Duve or Fàcil?

Duve’s 468 reviews reflect a high overall rating of 4.83/5, with recent reviews (last six months) confirming continued satisfaction. Hoteliers praise its ease of use, features, and customer support, citing tangible improvements in efficiency and revenue.

Fàcil lacks review data, making it impossible to assess hotel satisfaction or property segment ratings. Without proven ratings, Duve’s reputation as a trusted solution is evident and decisive.

Edge: Duve.

How Much Do Duve and Fàcil Cost?

Duve’s pricing starts at $900 per month, with no freemium or trial options available. This reflects its comprehensive feature set and high support standards.

Fàcil’s pricing details are unavailable, which complicates direct cost comparison. Given Duve’s transparent pricing and proven value, it appears to offer better clarity and a predictable investment.

What Type of Hotel Should Use Duve?

• Hotels seeking a full-featured check-in platform with automation, guest messaging, upselling, and integrations.
• Properties aiming to provide a personalized, profile-driven experience for international guests.
• Hotels with the resources to handle initial setup and integration complexity.
• Hotels that want a solution backed by extensive reviews and proven results.

Not ideal if you need only basic check-in features or have limited budget and resources for implementation.

What Type of Hotel Should Use Fàcil?

• Hotels looking for straightforward self-service check-in options with kiosks, web-apps, and mobile keys.
• Properties prioritizing operational efficiency with minimal complexity.
• Hotels with strict budgets or those in early-stage digital transformation, seeking simple digital solutions.
• Hotels that prefer hardware solutions like holographic check-in.

Not ideal if you require advanced automation, guest engagement tools, or integration with a broad ecosystem.

The Bottom Line for Hotels

Duve stands out as the more mature, feature-rich, and well-supported platform, with nearly 470 recent reviews backing its quality. Its extensive integrations and proven results make it suitable for mid- to large-scale hotels aiming to modernize and boost revenue.

Fàcil offers essential self-service features, ideal for hotels prioritizing basic digital check-in solutions with minimal fuss. But without user reviews or detailed features, its reliability and scalability remain uncertain.

If your hotel seeks a reliable, scalable, and detailed contactless check-in platform, Duve is the clear choice. For simple, hardware-focused check-in needs, Fàcil might suffice—though with less confidence in proven performance.