The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 29 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Arribatec shines , with exclusive features like PMS Integration and PCI Compliant.
LIKE MAGIC shines in ease of use and customer support , with exclusive features like Hotel Website Check-in Portal and Lobby Kiosk.
Side-by-side ratings based on 29 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $700/mo |
| Verified Reviews | 0 | 29 |
After analyzing 29 verified reviews, Arribatec users most value its , while LIKE MAGIC users highlight guest journey app, automation & integration, contactless check-in. Click any theme to see what reviewers say.
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Guest Journey App
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Automation & Integration
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Contactless Check-in
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Design Flexibility
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Revenue Opportunities
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Analytics & Reporting
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Push Notification Delays
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How each product ranks among Contactless Check-in vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | — | #7 12 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #7 10 reviews |
| Large (75-199 rooms) | — | #8 3 reviews |
By Property Type
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| Boutique ▾ | — | #11 6 reviews |
| Luxury | — | #15 2 reviews |
| Branded / Chain | — | #15 2 reviews |
| Extended Stay ▾ | — | #5 12 reviews |
By Region
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| North America | — | #17 1 reviews |
| Europe ▾ | — | #5 27 reviews |
Choosing a contactless check-in platform is a critical step in modernizing your hotel’s operations and guest experience. While Arribatec’s Fàcil aims to improve guest engagement with digital solutions, LIKE MAGIC’s Check-in emphasizes automation and seamless guest journeys. Both platforms address the need for contactless processes, but they diverge significantly in features, user ratings, and market presence. Which solution fits your hotel’s specific needs best?
Fàcil by Arribatec offers a system designed around enhancing staff and guest interaction through self-service check-in options, holographic check-in, and mobile keys. However, its lack of recent reviews and zero ratings make assessing its current effectiveness difficult. LIKE MAGIC, by contrast, has a strong online reputation with a 74-point score, 29 reviews, and recent feedback, making it more reliable for hoteliers seeking proven solutions.
Both products aim to reduce front desk congestion and manual effort, but LIKE MAGIC extends beyond simple check-in to include digital concierge services, upselling, and automated task management. If your hotel prioritizes a tested, well-rated platform that supports personalized guest journeys, LIKE MAGIC is the clear choice. Are you ready to adopt a solution with a proven track record and high guest satisfaction?
If your hotel needs a platform focused on engaging guests and streamlining check-in with innovative formats like holographic or mobile keys, Fàcil could be appealing—though its lack of recent reviews makes this uncertain. If operational automation, high user ratings, and a broad suite of features are your priorities, LIKE MAGIC is the better option, especially for properties that want a platform already proven in real-world settings.
For hotels that value a straightforward self-service check-in, with options to enhance guest engagement, LIKE MAGIC’s extensive feature set and recent positive reviews make it the stronger choice. If your hotel is in Europe or Asia Pacific, LIKE MAGIC’s regional presence further supports its suitability for your market.
LIKE MAGIC’s UI scores a 4.9 out of 5, and its onboarding review ratings are nearly as high at 4.78. Guests and staff find it intuitive, with reviews highlighting how easy it is to check in and navigate the system, even without prior experience. Conversely, Arribatec’s interface has not received recent reviews or ratings, leaving its ease of use uncertain.
LikeMagic’s user-friendly design is complemented by comprehensive onboarding, enabling staff adoption without lengthy training. Edge: LIKE MAGIC.
LIKE MAGIC boasts 14 unique features, including hotel website check-in portals, document scanning, ID verification, and pre-arrival upselling, creating a comprehensive guest journey. Arribatec offers 3 shared features with LIKE MAGIC and 2 features exclusive to it—PMS integration and PCI compliance—but lacks many of the advanced functionalities.
If advanced features like multi-lingual interfaces, digital signature, and payment integrations are critical, LIKE MAGIC’s broader capabilities give it an advantage. Edge: LIKE MAGIC.
LIKE MAGIC’s customer support is rated at 4.83 out of 5, with reviews praising its responsiveness and helpful onboarding. Arribatec’s support ratings are unavailable, and a lack of recent reviews or feedback makes it difficult to assess their service quality.
Given LIKE MAGIC’s high ratings and recent reviews, you can expect consistent support and clearer communication. Edge: LIKE MAGIC.
LIKE MAGIC has 10 verified integrations, including notable partners like Mews, Adyen, and TrustYou, providing extensive options for connecting your existing systems. Arribatec supports 5 verified integrations, including Oracle Hospitality and Vingcard, but offers fewer options overall.
If your hotel relies on multiple third-party systems, LIKE MAGIC’s broader integration network is advantageous. Edge: LIKE MAGIC.
LIKE MAGIC’s recent reviews, totaling 29, give it a high overall rating of 74.02, with a 99% likelihood to recommend. Its reviews emphasize efficiency, ease of use, and guest satisfaction across various segments like city center and boutique hotels.
Arribatec, with no recent reviews or ratings, cannot be considered favorably. Hoteliers clearly favor LIKE MAGIC for its proven performance and high satisfaction ratings. Edge: LIKE MAGIC.
LIKE MAGIC is priced at $700 per month, with no free tier or trial info available. Arribatec’s pricing details are not publicly disclosed, making it difficult to compare cost directly. Given the limited data, LIKE MAGIC’s transparent pricing offers better clarity for budgeting.
Not ideal if you need a platform with a broad feature set, recent reviews, or regional support.
Not ideal if your hotel needs extensive customization or operates in regions outside LIKE MAGIC’s current reach.
LikeMagic offers a comprehensive, well-rated platform with a focus on automation, guest personalization, and operational savings. Its broad feature set, proven support, and recent reviews instill confidence in hoteliers looking for a reliable, scalable contactless check-in system.
Fàcil’s strengths lie in innovative check-in formats and guest engagement, but its lack of recent reviews and limited feature set make it less suitable for hotels seeking proven, high-performing solutions. If your hotel is ready for a mature platform that drives efficiency and guest satisfaction, LIKE MAGIC is the clear choice. Conversely, for hotels wanting cutting-edge guest interaction features and willing to accept less market validation, Fàcil might be worth exploring.
Note: Given the available data, LIKE MAGIC is the stronger choice based on recent reviews, user ratings, and market presence. For a precise fit, consider your hotel’s specific operational needs and regional support requirements.
Contactless Check-in pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | — | From $700/mo |
According to HTR's product database, Fàcil by Arribatec and LIKE MAGIC (Check-in) share 3 features. Here are the key differences — features one has that the other lacks.
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| Custom Questions | ||
| Hotel Website Check-in Portal | ||
| Lobby Kiosk | ||
| Marketing Communications Opt-in | ||
| PCI Compliant | ||
| PMS Integration | ||
| Pre-regisration info collection | ||
| Terms & Conditions Signing |
Showing top differences. 4 more features differ between these products.
We analyzed 4 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"Like Magic allowed us to operate with just six staff members, without compromising guest experience. The platform is easy to use, fun to work with, and has revolutionized how we ru..."
No published case study for this goal yet.
"LIKE MAGIC isn't just a tool for us, it's the backbone of our overall guest experience. If I ever worked somewhere else, I'd bring it with me."
Unique capabilities
What hoteliers love
The Guest Journey App serves as a centralized hub, integrating multiple communication channels and allowing guests to manage services digitally. Its i... The Guest Journey App serves as a centralized hub, integrating multiple communication channels and allowing guests to manage services digitally. Its intuitive design significantly reduces staffing needs while enhancing guest experience.
Users value LikeMagic for its seamless integration with existing systems like PMS and digital key systems. The automation of repetitive tasks, such as... Users value LikeMagic for its seamless integration with existing systems like PMS and digital key systems. The automation of repetitive tasks, such as housekeeping and payment processing, frees up hotel staff to focus on delivering exceptional guest experiences.
LikeMagic's contactless check-in feature is highly praised for enhancing guest convenience and reducing front desk congestion. Guests can check in via... LikeMagic's contactless check-in feature is highly praised for enhancing guest convenience and reducing front desk congestion. Guests can check in via mobile, offering a quick and hygienic process, particularly appreciated by international visitors.
Where hoteliers push back
LikeMagic is noted for driving upsell revenue through features like room upgrades and package add-ons. The platform's capabilities in integrating addi... LikeMagic is noted for driving upsell revenue through features like room upgrades and package add-ons. The platform's capabilities in integrating additional services, such as late checkouts or in-room dining, provide valuable opportunities for increasing revenue.
The need for more comprehensive analytics and reporting features is frequently mentioned. Users express a desire for advanced modules that track guest... The need for more comprehensive analytics and reporting features is frequently mentioned. Users express a desire for advanced modules that track guest engagement and provide key performance metrics, potentially leading to better decision-making and service improvements.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Fàcil by Arribatec and LIKE MAGIC (Check-in) share many core Contactless Check-in features, but each has unique capabilities. Fàcil by Arribatec offers 5 verified integration partners, while LIKE MAGIC (Check-in) offers 10. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. LIKE MAGIC (Check-in) leads in ease of use at 4.9/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Fàcil by Arribatec: No. LIKE MAGIC (Check-in): No. Neither product currently offers a free tier. Most Contactless Check-in vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Arribatec has an HT Score of 0 and LIKE MAGIC has 75. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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