Duve - Online Check-in vs. MyStay Check in:
Which Is Right for You?

The Decision

Choosing between Duve - Online Check-in and MyStay Check in hinges on your hotel's specific needs around contactless check-in, operational efficiency, and the guest experience. Both products aim to streamline check-in and reduce front desk workload, but Duve offers a broader suite of features tailored for larger, tech-savvy hotels, while MyStay focuses on simple, cost-effective contactless solutions suitable for smaller properties. How do their capabilities align with your operational goals?

Duve’s extensive features and higher ratings reflect its established presence in larger hotel markets, while MyStay’s lower price point and ease of use appeal to properties prioritizing straightforward implementation. Which approach matches your property’s growth stage and tech readiness?

Quick Verdict: Duve or MyStay — Which Is Better for Hotels?

Duve has a significantly larger review base with 468 reviews and a recent review count of 25 in the past six months, giving it a more current and reliable reputation. Its 4.83/5 overall rating and 91.9/100 HTScore make it a trusted choice for hotels seeking a comprehensive, flexible guest experience platform.

MyStay, with only 40 reviews and no recent reviews, has a perfect 5/5 overall rating but less recent data. Its simpler, more affordable approach is ideal for properties wanting quick deployment and basic contactless check-in. Given the review volume and recent feedback, Duve’s more recent and larger data set makes it the stronger choice.

Is Duve or MyStay Better for Hotels?

Duve and MyStay both target contactless check-in, but Duve’s platform offers a wide array of features that enable automation, upselling, and guest profiling, supporting larger, more complex operations. In contrast, MyStay simplifies the check-in process through digital forms, QR codes, and online payments, mainly reducing staffing needs.

Duve’s features include document scanning, e-signatures, multilingual support, dynamic upselling, and integrations with 65 partners, whereas MyStay’s focus is on online check-in/out, automated communication, and digital payments with fewer integrations. Are you looking for a feature-rich, scalable system or a straightforward, budget-friendly solution?

Duve vs MyStay: Which Should Your Hotel Choose?

If your hotel needs a scalable, customizable platform that integrates with numerous PMS and channel managers, go with Duve. It’s better suited for larger hotels, chains, or properties requiring advanced guest engagement tools, revenue automation, and extensive third-party integrations.

If your hotel prioritizes a simple, quick-to-implement system that reduces front desk workload and improves guest safety during the pandemic, MyStay is the better fit. It excels for small to mid-sized hotels, hostels, or vacation rentals needing a basic, contactless check-in/out solution with minimal setup.

Is Duve or MyStay Easier to Use?

Duve’s platform has a solid 4.74/5 ease-of-use rating but is noted for some initial setup complexity, especially integrating with existing PMS. Users describe Duve as feature-rich but requiring training and patience during onboarding.

MyStay shines with a 4.91/5 rating for ease of use, praised for its intuitive interface, quick setup, and minimal training needs. Hoteliers report that MyStay’s platform feels straightforward, especially for properties new to digital check-in.

Edge: MyStay.

Which Has Better Features: Duve or MyStay?

Duve offers 37 unique features, including mobile-friendly check-in, WhatsApp integration, automated replies, analytics dashboards, guest profiling, document scanning, and multi-lingual support. These capabilities support complex guest journeys and revenue optimization.

MyStay offers only 3 unique features—mainly digital check-in/out, automated communication, and online payments—focusing on core contactless functions. While less extensive, its features meet the needs of hotels aiming for basic automation.

Edge: Duve.

Which Has Better Customer Support: Duve or MyStay?

Duve’s support receives a 4.65/5 rating, with reviews praising quick responses and helpful technical assistance. However, some users mention slow responses and issues with support quality, especially during system bugs.

MyStay’s customer support is rated higher at 4.93/5, with reviews emphasizing prompt, friendly, and effective assistance. Hotels appreciate their quick resolutions, especially during onboarding and troubleshooting.

Edge: MyStay.

Which Has More Integrations: Duve or MyStay?

Duve boasts 65 verified integrations, including major PMS, channel managers, and door lock providers like HotelTime, SiteMinder, and Guesty, offering extensive flexibility. Its open API enables further customization and automation.

MyStay has 30 verified integrations, including popular PMS and channel solutions like Preno, WuBook, and Net Affinity. While fewer, its integrations cover the essentials for small to mid-sized hotels.

Edge: Duve.

Which Do Hoteliers Rate Higher: Duve or MyStay?

Duve’s overall rating of 4.83/5, with recent reviews emphasizing its comprehensive features and revenue impact, makes it highly regarded among larger hotels and chains. Smaller properties or those early in their digital transformation tend to rate MyStay higher for its simplicity and quick deployment, though with limited recent feedback.

Recent reviews favor Duve’s versatility and ROI, especially from larger hotels. MyStay’s reviews are primarily positive but less current, making Duve the more reliable performer today.

Edge: Duve.

How Much Do Duve and MyStay Cost?

Duve’s pricing starts at $900/month, with no freemium or trial options, reflecting its enterprise-grade capabilities. Its cost may be a barrier for smaller hotels but aligns with larger properties seeking advanced features.

MyStay’s base price is $400/month, with no trial or freemium offering, appealing to smaller hotels and vacation rentals with limited budgets. Its lower price point makes it accessible but less scalable.

What Type of Hotel Should Use Duve?

• Hotels that need a scalable, feature-rich platform supporting large guest volumes.
• Chains seeking a unified system for branding, automation, and upselling.
• Properties with complex operational workflows requiring extensive PMS and third-party integrations.
• Hotels aiming to enhance personalization and increase ancillary revenue through upselling.
• Properties with the resources for initial setup, staff training, and ongoing management.

Not ideal if you prefer a quick, low-cost solution or operate a small property with simple needs.

What Type of Hotel Should Use MyStay?

• Small to mid-sized hotels, hostels, or vacation rentals prioritizing quick deployment.
• Properties seeking to cut costs and staff workload with straightforward digital check-in/out.
• Hotels focusing on enhancing guest safety via contactless processes during COVID-19.
• Establishments that prefer an easy-to-understand interface with minimal training.
• Hotels that want to automate key operations without extensive customization.

Not ideal if your hotel requires deep integration with PMS or complex revenue management features.

The Bottom Line for Hotels

Duve and MyStay serve distinct hotel segments with different priorities. Duve’s extensive feature set, integrations, and recent reviews position it as the superior choice for larger, tech-enabled hotels seeking a comprehensive guest experience platform.

MyStay offers a simple, affordable, and easy-to-implement solution, making it suitable for smaller properties or those new to contactless check-in. If your hotel values scale, customization, and revenue automation, Duve is the clear winner.

For properties focusing on quick deployment and cost-efficiency, MyStay remains a solid option, but the larger review base and recent positive feedback favor Duve’s ongoing development and reliability.