Multi-Channel CRM by Bookboost vs. Elements CRM:
Which Is Right for You?

The Decision

Choosing the right hotel CRM and email marketing platform can significantly impact your guest engagement and operational efficiency. Bookboost's Multi-Channel CRM provides a comprehensive, multi-channel communication system with a proven track record and extensive features. In contrast, Elements CRM is a straightforward, Apple-optimized CRM primarily suited for small to mid-sized businesses, but it offers no recent reviews or proven hotel-specific success stories. Which platform aligns better with your hotel’s needs?

Is Bookboost or elements.at New Media Solutions GmbH Better for Hotels?

Both platforms aim to improve guest communication and streamline workflows, but Bookboost stands out with its industry-specific design, supporting multiple channels like SMS, WhatsApp, and email. Elements CRM, on the other hand, is more of a general customer management tool tailored for Apple users, lacking dedicated hotel features or recent hotel industry reviews. Given the absence of recent reviews for Elements, does your hotel need a proven, hotel-focused solution?

Bookboost’s recent reviews highlight its effectiveness in increasing conversions through multi-channel messaging and automations, with a 95% likelihood to recommend. Elements CRM has no recent hotel-specific reviews, making it hard to gauge its effectiveness in a hospitality context. If your hotel values a platform with recent, real-world hotel success stories, Bookboost is the clear choice.

Bookboost vs Elements: Which Should Your Hotel Choose?

If your hotel needs a multi-channel communication tool that boosts guest engagement and offers automation, go with Bookboost. Its extensive features, including guest segmentation, personalized messaging, and a centralized multi-hotel solution, support larger or multi-property hotels aiming for personalized, data-driven marketing.

If you seek a simple, Mac-friendly CRM primarily for managing customer relationships without specific hotel features, then Elements CRM might suffice. However, the lack of recent hotel industry reviews and integrations suggests it’s less suited for hospitality-specific needs. For hotels aiming to increase direct bookings and guest loyalty, Bookboost’s hotel-centric approach makes it the better investment.

Is Bookboost or elements.at New Media Solutions GmbH Easier to Use?

Bookboost’s UI has a high ease-of-use rating of 4.66/5, with many users praising its intuitive interface despite some initial complexity due to its extensive features. Staff onboarding scores are similarly strong at 4.64/5, but some users mention a learning curve for new users unfamiliar with multi-channel marketing.

Elements CRM’s interface is designed for Apple users, emphasizing simplicity and seamless macOS integration, but without recent hotel-specific reviews, its actual usability in hospitality is unverified. Given the available data, Bookboost offers a more proven, hospitality-tailored user experience.

Edge: Bookboost.

Which Has Better Features: Bookboost or elements.at New Media Solutions GmbH?

Bookboost offers 26 unique features, including email newsletters, campaign templates, guest segmentation, geographic and market-based targeting, multi-channel messaging (SMS, WhatsApp, email), and automation tools. These are specifically designed for hospitality marketing and guest management.

Elements CRM does not list any features specific to hotel operations or marketing; it focuses on general customer relationship management with features like task tracking and customizable reporting. Since Bookboost’s hotel-centric features are well-documented and extensive, it clearly outperforms Elements in this area.

Edge: Bookboost.

Which Has Better Customer Support: Bookboost or elements.at New Media Solutions GmbH?

Bookboost’s customer support ratings are impressive, with a 4.76/5 score and reviewers praising the knowledgeable, helpful support team and smooth onboarding process. Users mention quick responses and effective assistance, which are crucial for hotel teams deploying new tech.

Elements CRM has no recent hotel or industry-specific reviews or mentions of support quality, limiting confidence in its customer service. For hotels prioritizing responsive, industry-experienced support, Bookboost is the superior choice.

Edge: Bookboost.

Which Has More Integrations: Bookboost or elements.at New Media Solutions GmbH?

Bookboost integrates with 35 verified partners, including popular PMS and booking platforms like RoomRaccoon, hotelkit, Sirvoy, and The Hotels Network. This extensive integration ecosystem supports seamless data flow and unified guest management.

Elements CRM does not list any integrations or partner integrations, significantly limiting its ability to connect with existing hotel systems. For hotels seeking a platform that works well within a broader tech stack, Bookboost’s integrations provide a clear advantage.

Edge: Bookboost.

Which Do Hoteliers Rate Higher: Bookboost or elements.at New Media Solutions GmbH?

Bookboost has amassed 118 reviews, with 33 in the last six months, and maintains a high overall rating of 5/5, with a 95% recommendation rate. Hotel segments like independent, boutique, and branded hotels consistently rate it highly, emphasizing its suitability across property types and sizes.

Elements CRM has no recent reviews or ratings from hotel users, making it impossible to gauge user satisfaction. Given the recent, detailed feedback, Bookboost’s higher ratings make it the more trusted option for hoteliers.

Edge: Bookboost.

How Much Do Bookboost and elements.at New Media Solutions GmbH Cost?

Bookboost is priced at a flat $600 monthly fee, with no free tier or trial. Its pricing reflects its comprehensive, hotel-focused feature set and extensive support.

Elements CRM’s pricing is not publicly available, and no trial info is provided, making it difficult to assess its value or suitability. For hotels seeking transparency and proven value, Bookboost’s clear pricing is advantageous.

What Type of Hotel Should Use Bookboost?

• Hotels that want to automate guest communication across multiple channels (SMS, WhatsApp, email).
• Properties seeking to increase direct bookings through targeted campaigns.
• Multi-property hotels needing centralized guest data management.
• Hotels aiming to improve guest personalization and loyalty.
• Teams that prioritize automation, segmentation, and detailed analytics.

Not ideal if your hotel is very small, has minimal guest communication needs, or prefers a simple CRM without hotel-specific features.

What Type of Hotel Should Use elements.at New Media Solutions GmbH?

• Small to mid-sized hotels or businesses heavily invested in the Apple ecosystem.
• Teams looking for a straightforward CRM to manage customer data and tasks.
• Hotels that do not require multi-channel messaging or automation.
• Businesses prioritizing task management and sales pipeline tracking.

Not ideal if your hotel needs robust marketing automation, integrations, or hotel-specific features—since these are lacking.

The Bottom Line for Hotels

Bookboost offers a highly specialized, feature-rich platform designed specifically for hospitality, with recent reviews backing its effectiveness. Its extensive communication channels, automation, and integrations help hotels of all sizes build personalized guest experiences and increase revenue.

Elements CRM provides a simple, Apple-centric CRM suited for small businesses focused on basic customer management. However, the lack of recent hotel-specific feedback and integrations makes it less suitable for hotels aiming to scale or enhance guest engagement.

If your hotel needs a proven, hotel-oriented CRM with multi-channel marketing, automation, and extensive support, Bookboost is the clear choice. For smaller hotels or teams with a tight budget and less complex needs, Elements CRM might suffice, but it’s less proven in the hotel industry.

In conclusion, for hotels serious about guest engagement, revenue growth, and operational efficiency, Bookboost’s recent reviews, extensive features, and proven success stories make it the more reliable and impactful solution.