Multi-Channel CRM by Bookboost
4.9 (30 REVIEWS)
Lina, Mano, Tatiana + 13 more experts recommend Bookboost AB
Read RecommendationsMulti-Channel CRM by Bookboost
Ranked 5 (out of 60) in Hotel CRM & Email Marketing
Leverage your guest data to increase revenue & deliver amazing experiences
98% recommended by 50 hotels
Ruby Hotels, Nobis Hospitality, City Hub & 47 others
Ratings Summary
Recommended by
Achievements
This vendor's trending score is rising, Multi-Channel CRM by Bookboost is the #5 most trending product in the Hotel CRM & Email Marketing category (out of 60) and the #142 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreBookboost AB has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Capabilities
Build Clear & Easy Guest Journeys
Build Clear & Easy Guest Journeys
From pre-stay to post-stay, gain absolute control and clarity over all touchpoints. Get an overview of what is being sent through every channel -not just email-, and identify opportunities for higher revenue. Create guest journeys for each of your properties and customise them in a way that works for your brand. Use templates and automation across properties to save time for your team.
Create Personalised Audiences & Segmentations
Create Personalised Audiences & Segmentations
Bookboost’s modern and easy-to-use CRM allows you to segment your guests into hundreds of audiences (first-timers, returners, high-spenders, type of room, and more), and personalise your messages accordingly. Personalisation has proved not only to increase guest engagement and conversion but also to enhance the guest experience.
Schedule Campaigns & Forget About Manual Work
Schedule Campaigns & Forget About Manual Work
You can set up automation triggers for your campaigns. In this way, everything will run smoothly across the entire guest journey. Booking confirmation, pre-stay information, instructions to get to the hotel, and more, everything can be automated to work without you having to check on it every day.
Get Insights From Your Data
Get Insights From Your Data
Once you create audiences and use segmentation in your campaigns, you can find out what are your guests' preferences, where they come from, who are the high spenders and more. All these insights allow you to improve your offering and keep building messages that resonate with your guests.
Recover Data from OTA Bookers & Boost Loyalty
Recover Data from OTA Bookers & Boost Loyalty
Direct bookings in hotels are key to increasing revenue. Bookboost’s hospitality CRM will help you reach your OTA bookers, get their guest details and create personalised campaigns for them. By getting direct access to your guests, you will deliver value, increase loyalty and foster bookings in your owned channels.
Features
Marketing Automation
Template Builder
Guest Profiles
Segmentation
Privacy & Compliance
Data Management
Feedback & Surveys
Available Add-ons & Modules
Online check-in
Contactless Check-inGuest Feedback
Guest Surveys & FeedbackDigital Interactive Guide
Hotel Guest AppsPricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
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Success Stories
How Room Republic recovers up to 23% of guest details from OTAs and increases direct bookings
(Sweden)
How Capsule Hotel increased online check-in rates & automated their guest journey
Luzern (Switzerland)
How Citybox Improved Multi-Property Guest Communication While Making 5-Digit Savings
(Norway)
How LINDEMANN HOTELS® Created a Digitalised Experience Across the Entire Guest Journey
Kreisfreie Stadt Berlin (Germany)
Northern Lights Village: How to save up to 2 hours of daily tasks using automation
Saariselkä (Finland)
How Ruby Hotels Dramatically Increased Campaign Conversion Through Multi-Channel Messaging
Wien (Austria)
References
"Now that we send automatic campaigns, guests check-in online, and pay online... This is all done digitally and by the guests themselves. We can connect with them on another base and be more like a host."
"Bookboost's guest messaging solution has increased our guest engagement significantly. It's easy to communicate with Bookboost and they offer great support. Bookboost reacts fast to requests regarding product features. They value customer feedback and continuously improve their software to become the best guest messaging solution that they want to be."
"With Bookboost, we have seen a significant improvement in guest satisfaction. Our average review score has remarkably increased by over 11% in only two months!"
"Bookboost has handled 92% repetitive inquiries for us. Now we can focus on increasing direct bookings and cross-sell."
"Bookboost's guest messaging solution has increased our guest engagement significantly. It's easy to communicate with Bookboost and they offer great support. Bookboost reacts fast to requests regarding product features. They value customer feedback and continuously improve their software to become the best guest messaging solution that they want to be."
"With Bookboost, we have seen a great improvement in guest satisfaction. Bookboost has helped us to deduct 50% repetitive phone calls while improving the score of guest review by over 11% in only two months! It's also a very good tool to upsell through sending SMS. We have used it to successfully upsell parking spaces by 87.5% and increase 10% of late check-out."
"Bookboost is offering us a very modern and excellent way to communicate between the digital nomads and our Hotel Brand! It is fast, safe and easy. We really liked the way how Bookboost treated us in the beginning - entering & learning this progress. That was excellent support! Let's see what 'next level' features will be launched soon."
Featured Customers
Popularity by Segment
Size
1 | X-Small (1-9 room)
4 | Small (10-24 room)
17 | Medium (25-74 room)
20 | Large (75-199 room)
40 | X-Large (200+ room)
Country
32 | Sweden
21 | Germany
10 | Netherlands
8 | China
5 | Italy
5 | Switzerland
3 | Czech Republic
3 | Japan
2 | Norway
1 | India
1 | Mexico
1 | Indonesia
1 | Austria
Type
36 | Luxury Hotels
34 | Branded Hotels
25 | Hostels
18 | Resorts
10 | Boutiques
9 | City Center Hotels
7 | Extended Stay & Serviced Apartments
4 | Limited Service & Budget Hotels
4 | Vacation Rentals & Villas
2 | Airport/Conference Hotels
1 | Motels
Region
79 | Europe
13 | Asia Pacific
1 | North America
Category
84 | Guest Messaging Software
30 | Hotel CRM & Email Marketing
More Products by Bookboost AB
Hotelier Rating
I like the platform, it's easy to use for me and it's efficient as I can send out a lot of high performing messaging easily.
Marketing Manager from 500+ room Branded Hotel in (Sweden)
Great system, easy to use and highly effective.
Sales Manager from 75-99 room City Center Hotel in (Sweden)
Recommended way to improve guests' experience and simplify company workflow
Sales & Customer Care Deputy Lover from 200 to 499 room Hostel in Roma (Italy)
Super helpful tool
Head of Expansion from 50-74 room Boutique in Berlin (Germany)
Email Marketing campaign
Marketing and Communication Manager from 50-74 room Hostel in Roma (Italy)
How Room Republic recovers up to 23% of guest details from OTAs and increases direct bookings
Marketing Manager from 50-74 room Boutique in (Sweden)
It's a good system with functionality very useful and easy to use bringing great results
Manager from 100 to 199 room Branded Hotel in Kloten (Switzerland)
Bookboost offers a modern system which I find easy to use while it does what I want it to do.
Digital Marketing Manager from 25-49 room Branded Hotel in Basel (Switzerland)
Easy to use, highly effective and great ROI
CEO & Co-Owner from 25-49 room Branded Hotel in Basel (Switzerland)
Great messaging software and CRM
Product manager from 75-99 room Extended Stay & Serviced Apartment in (Czech Republic)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
Bookboost is a solution that offers various products all in one platform enabling hoteliers to communicate more efficiently with their guests. It's a great tool for hotels to save time and increase guests satisfaction and revenue.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
The software is very intuitive and the Bookboost team is very friendly, focused on customer satisfaction and always happy to help. And all of these things are very important and always make a big difference for any solution or service out there.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
If you are thinking about implementing a customer experience platform, share your ideas and goals with the team and listen to their advice. It is important that the software you end up choosing is flexible enough so that you can innovate, be more efficient and give your guests the experience they want.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Posts
Bookboost AB
2 months ago
How Room Republic recovers up to 23% of guest details from OTAs and increases direct bookings
Bookboost AB
7 months ago
How Capsule Hotel increased online check-in rates & automated their guest journey
Bookboost AB
8 months ago
The Real Way to Recover Direct Bookings and Outcompete Others Long-Term
Bookboost AB
9 months ago
Guest Journey Checklist: Everything a Hotelier Needs to Make Guests Happy
Bookboost AB
10 months ago
How to Personalise a Guest Journey for the 2023 Guests
Bookboost AB
10 months ago
7 Mistakes Hoteliers Must Avoid In 2023
Bookboost AB
1 year ago
How Citybox Improved Multi-Property Guest Communication While Making 5-Digit Savings
Bookboost AB
1 year ago
How LINDEMANN HOTELS® Created a Digitalised Experience Across the Entire Guest Journey
Bookboost AB
1 year ago
Northern Lights Village: How to save up to 2 hours of daily tasks using automation
Bookboost AB
1 year ago
How Ruby Hotels Dramatically Increased Campaign Conversion Through Multi-Channel Messaging
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Bookboost AB has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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