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Multi-Channel CRM by Bookboost
4.8 (75 REVIEWS)
HT Score
95 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Lina, Fabricio, Nikolay + 26 more experts recommend Bookboost AB
Read RecommendationsMulti-Channel CRM by Bookboost
Ranked 4 (out of 63) in Hotel CRM & Email Marketing
Leverage your guest data to increase revenue & deliver amazing experiences
97% recommended by 67 hotels
Ruby Hotels, Nobis Hospitality, City Hub & 64 others
What is Bookboost AB?
Founded in 2016 | Headquarters in Sweden | 32 employees
Multi-Channel CRM by Bookboost is a comprehensive guest communication platform specifically tailored for the hospitality industry. This software allows hoteliers to streamline and enhance their interactions with guests through a variety of communication channels such as email, SMS, social media, and web chat. By using data-driven insights, it offers a detailed understanding of guest preferences and behavior, enabling personalized and targeted messages that align with each stage of the guest journey.
The intuitive interface and automation features significantly reduce manual workload, allowing hotel staff to focus more on providing excellent service. With its advanced targeting and automated communication triggers, Multi-Channel CRM by Bookboost helps in boosting conversions and uncovering new revenue streams. By delivering the right message through the right channel at the optimal time, it ensures a seamless and engaging guest experience, thereby driving higher engagement and increased revenue for hotels.
Capabilities
Build Clear & Easy Guest Journeys
Build Clear & Easy Guest Journeys
From pre-stay to post-stay, gain absolute control and clarity over all touchpoints. Get an overview of what is being sent through every channel -not just email-, and identify opportunities for higher revenue. Create guest journeys for each of your properties and customise them in a way that works for your brand. Use templates and automation across properties to save time for your team.
Create Personalised Audiences & Segmentations
Create Personalised Audiences & Segmentations
Bookboost’s modern and easy-to-use CRM allows you to segment your guests into hundreds of audiences (first-timers, returners, high-spenders, type of room, and more), and personalise your messages accordingly. Personalisation has proved not only to increase guest engagement and conversion but also to enhance the guest experience.
Schedule Campaigns & Forget About Manual Work
Schedule Campaigns & Forget About Manual Work
You can set up automation triggers for your campaigns. In this way, everything will run smoothly across the entire guest journey. Booking confirmation, pre-stay information, instructions to get to the hotel, and more, everything can be automated to work without you having to check on it every day.
Get Insights From Your Data
Get Insights From Your Data
Once you create audiences and use segmentation in your campaigns, you can find out what are your guests' preferences, where they come from, who are the high spenders and more. All these insights allow you to improve your offering and keep building messages that resonate with your guests.
Recover Data from OTA Bookers & Boost Loyalty
Recover Data from OTA Bookers & Boost Loyalty
Direct bookings in hotels are key to increasing revenue. Bookboost’s hospitality CRM will help you reach your OTA bookers, get their guest details and create personalised campaigns for them. By getting direct access to your guests, you will deliver value, increase loyalty and foster bookings in your owned channels.
Features
Marketing Automation
4/5 features
Template Builder
4/5 features
Guest Profiles
4/5 features
Segmentation
4/5 features
Privacy & Compliance
4/5 features
Data Management
4/5 features
Feedback & Surveys
4/5 features
Available Add-ons & Modules
Online check-in
Contactless Check-in
Implement pre-registration and make your guests’ arrival as smooth as possible, saving time and effort from the first minute.
Guest Feedback
Guest Surveys & Feedback
Collect feedback and reviews from your guests with less effort, at the right time and through the right channel.
Digital Interactive Guide
Hotel Guest Apps
An instant and personalised way to communicate relevant things to your guests such as hotel services, announcements, local events, and more.
Bookboost AB Reviews Summary
Ease of Use
4.6/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, Multi-Channel CRM by Bookboost is the #2 most trending product in the Hotel CRM & Email Marketing category (out of 63) and the #44 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreBookboost AB has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Bookboost AB Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
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Bookboost AB Case Studies
How Hiisi Homes & Hotels enhance the guest experience through accurate guest data
Helsinki (Finland)
How Yours Truly used automation to grow guest loyalty and save time
Kreisfreie Stadt München (Germany)
How YellowSquare designed an effortless guest experience and enhanced internal cooperation
Rome (Italy)
How Gambino Hotels streamlined front-desk operations and elevated guest experience
Kreisfreie Stadt München (Germany)
How Room Republic recovers up to 23% of guest details from OTAs and increases direct bookings
Helsingborg (Sweden)
How Capsule Hotel increased online check-in rates & automated their guest journey
Lucerne (Switzerland)
How Citybox Improved Multi-Property Guest Communication While Making 5-Digit Savings
Oslo (Norway)
Northern Lights Village: How to save up to 2 hours of daily tasks using automation
Saariselka (Finland)
How Ruby Hotels Dramatically Increased Campaign Conversion Through Multi-Channel Messaging
Vienna (Austria)
References
"Now that we send automatic campaigns, guests check-in online, and pay online... This is all done digitally and by the guests themselves. We can connect with them on another base and be more like a host."
Jennifer Seeckt
Sales & Guest Relations @
LINDEMANN HOTELS
"Bookboost's guest messaging solution has increased our guest engagement significantly. It's easy to communicate with Bookboost and they offer great support. Bookboost reacts fast to requests regarding product features. They value customer feedback and continuously improve their software to become the best guest messaging solution that they want to be."
William Fosser
Revenue Manager @
Citybox Oslo
"With Bookboost, we have seen a significant improvement in guest satisfaction. Our average review score has remarkably increased by over 11% in only two months!"
Maika Kloos
Operations Manager @
Jorplace Beach Hostel Scheveningen The Hague
"Bookboost has handled 92% repetitive inquiries for us. Now we can focus on increasing direct bookings and cross-sell."
Oskar Peterson
Director of Sales & Revenue @
Grand Hotel Lund
"Bookboost's guest messaging solution has increased our guest engagement significantly. It's easy to communicate with Bookboost and they offer great support. Bookboost reacts fast to requests regarding product features. They value customer feedback and continuously improve their software to become the best guest messaging solution that they want to be."
William Fosser
Revenue Manager @
Citybox Oslo
"With Bookboost, we have seen a great improvement in guest satisfaction. Bookboost has helped us to deduct 50% repetitive phone calls while improving the score of guest review by over 11% in only two months! It's also a very good tool to upsell through sending SMS. We have used it to successfully upsell parking spaces by 87.5% and increase 10% of late check-out."
Maika Kloos
Operations Manager @
Jorplace Beach Hostel Scheveningen The Hague
"Bookboost is offering us a very modern and excellent way to communicate between the digital nomads and our Hotel Brand! It is fast, safe and easy. We really liked the way how Bookboost treated us in the beginning - entering & learning this progress. That was excellent support! Let's see what 'next level' features will be launched soon."
Jörn Hoppe
General Manager @
Superbude Hamburg St.Pauli
Featured Customers
Popularity by Segment
Size
3 | X-Small (1-9 room)
8 | Small (10-24 room)
27 | Medium (25-74 room)
43 | Large (75-199 room)
53 | X-Large (200+ room)
Country
43 | Sweden
27 | Germany
10 | Italy
8 | China
6 | Switzerland
5 | Netherlands
3 | Czech Republic
3 | Japan
3 | Norway
3 | Indonesia
2 | India
2 | Austria
1 | Mexico
1 | Spain
1 | Finland
1 | Latvia
1 | United Kingdom
1 | Ireland
Type
68 | Luxury Hotels
63 | Branded Hotels
60 | Limited Service & Budget Hotels
57 | Bed & Breakfast & Inns
47 | City Center Hotels
41 | Boutiques
33 | Resorts
32 | Hostels
19 | Airport/Conference Hotels
13 | Extended Stay & Serviced Apartments
5 | Vacation Rentals & Villas
Region
104 | Europe
16 | Asia Pacific
1 | North America
Category
123 | Guest Messaging Software
75 | Hotel CRM & Email Marketing
More Products by Bookboost AB
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like Bookboost for its transformative communication capabilities. The multi-channel messaging system ensures seamless guest interactions, leading to higher engagement and increased revenue. The intuitive interface and automation features save significant time in operations. Bookboost excels in providing personalized guest experiences while suggesting areas for potential improvement, such as integration breadth, and enhanced analytics for targeted services and productivity gains.
AI-generated from the text of customer reviews
Looking for specific info?
10
Increased online check-in rates & automated guest journey
Project and Account Manager from 10 to 24 room City Center Hotel in Lucerne (Switzerland)
Verified
3 days ago
For us it was key, for example, to send out an online check-in email on the day of arrival at a specific time, and that was not possible before. An automated guest journey is also a crucial point because we don't have a reception at our Hotel in Lucerne. Everything is automated. This basically means that the customer journey has to be perfe...
Switzerland
Switzerland
Project and Account Manager
Small Hotel
10
Great platform for guest communication!
F&B Manager from 100 to 199 room Bed & Breakfast & Inn in Amsterdam (The Netherlands)
Verified
5 days ago
The platform enables us to communicate with all our guests in a personal manner. The system is easy to use, it´s effective and grants good results.
The Netherlands
The Netherlands
F&B Manager
Large Hotel
10
A highly effective software that streamlines and enhances guest interactions for greater efficiency.
Meeting & Events Coordinator from 200 to 499 room Bed & Breakfast & Inn in Rotterdam (Netherlands)
Verified
13 days ago
Bookboost is an exceptionally effective software for managing guest interactions, particularly during emergencies or crises. It enables seamless communication and task delegation across both our internal team and third-party booking platforms, ensuring that each guest is promptly directed to the appropriate department. The user-friendly int...
Netherlands
Netherlands
Meeting & Events Coordinator
X-Large Hotel
8
Great operational tool !
CityHub Manager from 50-74 room Boutique in Amsterdam (The Netherlands)
Verified
18 days ago
Bookboost is a really handy tool for keeping in touch with guests. It works across different channels which makes it super convenient. The platform is straightforward and doesn’t take long to get used to. The team is friendly and always ready to help, whether you’re just starting out or need support later. Also they bring us chocolate ! Ove...
The Netherlands
The Netherlands
CityHub Manager
Medium Hotel
9
Bookboost review Reservations Department
Reservation specialist from 200 to 499 room Bed & Breakfast & Inn in Rotterdam (Netherlands)
Verified
18 days ago
I really like that the guests have a way to receive fast responses from our side about more urgent and day to day questions.
Netherlands
Netherlands
Reservation specialist
X-Large Hotel
10
Great product
CTO from 200 to 499 room Bed & Breakfast & Inn in Rotterdam (Netherlands)
Verified
18 days ago
Bookboost makes it possible to not only automate your entire guest journey, it also makes it easy for the staff to have personalized, meaningful interactions with guests, with more positive reviews as a result. The team is quick to respond to support requests and is proactive in suggesting improvements. The CRM functionality is limited, but...
Netherlands
Netherlands
CTO
X-Large Hotel
9
Practical and flexible: both the use of Bookboost and the communication with the makers
receptionist from 50-74 room Boutique in Amsterdam (The Netherlands)
Verified
18 days ago
I have never heard of Bookboost being used in our company; it is a very welcome part of our hotel family. It is easy to learn and navigate. #communicate
The Netherlands
The Netherlands
receptionist
Medium Hotel
10
Bookboost makes guest communication easy
Digital Marketing Manager from 200 to 499 room Bed & Breakfast & Inn in Rotterdam (Netherlands)
Verified
21 days ago
Bookboost has allowed for smooth guest communication, wether it be in the moment or as part of our more established guest journey. Having these communications all one platform is a game changer. Bookboost also has great connections to other services we use.
Netherlands
Netherlands
Digital Marketing Manager
X-Large Hotel
9
We think its a great tool!
Operations manager from 500+ room Bed & Breakfast & Inn in Aachen (Germany)
Verified
21 days ago
It’s been a gamechanger for managing guest messages across platforms like WhatsApp and email all in one place. It’s made things so much easier for our team and helps us give guests faster, better service. What’s really awesome is how it’s cut down on Booking.com phishing attempts.
Germany
Germany
Operations manager
X-Large Hotel
10
Great and useful platform for a tech forward.
Operations Manager from 50-74 room Boutique in Munich (Germany)
Verified
22 days ago
The biggest plus about bookboost is their automation capabilities. There is not yet another platform out there with the same power. Their drive to always improve and take on feedback is also a huge plus, as you can then see in real time your own feedback being put into practice, which is great for a young-tech forward hotel. The messaging s...
Germany
Germany
Operations Manager
Medium Hotel
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