Multi-Channel CRM by Bookboost
4.9 (30 REVIEWS)
HT Score
84 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Lina, Mano, Tatiana + 13 more experts recommend Bookboost AB
Read RecommendationsMulti-Channel CRM by Bookboost
Ranked 5 (out of 60) in Hotel CRM & Email Marketing
Leverage your guest data to increase revenue & deliver amazing experiences
98% recommended by 50 hotels
Ruby Hotels, Nobis Hospitality, City Hub & 47 others
Bookboost AB has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.
Ratings Summary
Ease of Use
4.7/5
Customer Support
4.9/5
ROI
4.8/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Multi-Channel CRM by Bookboost is the #5 most trending product in the Hotel CRM & Email Marketing category (out of 60) and the #142 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreBookboost AB has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About Multi-Channel CRM by Bookboost
Founded in 2016 | Headquarters in Sweden | 32 employees
Elevate your hotel's guest experience with Bookboost's Multi-Channel CRM – a holistic solution designed exclusively for the hospitality industry.
Seamlessly effective and user-friendly, this CRM harnesses the power of data to offer a comprehensive understanding of your guests. You will gather all the insights you need to power up your offerings and make data-driven decisions that enhance guest satisfaction.
With a visual and clear mapping of the guest journey, you will know what is being sent at every stage of the guest journey and through which channels. With advanced targeting and personalised communications, conversions soar, while automation triggers boost marketing efficiency.
Uncover new revenue streams, increase conversions and engage with your guests using the right message on the right channel and at the right time.
Capabilities
Build Clear & Easy Guest Journeys
Build Clear & Easy Guest Journeys
From pre-stay to post-stay, gain absolute control and clarity over all touchpoints. Get an overview of what is being sent through every channel -not just email-, and identify opportunities for higher revenue. Create guest journeys for each of your properties and customise them in a way that works for your brand. Use templates and automation across properties to save time for your team.
Create Personalised Audiences & Segmentations
Create Personalised Audiences & Segmentations
Bookboost’s modern and easy-to-use CRM allows you to segment your guests into hundreds of audiences (first-timers, returners, high-spenders, type of room, and more), and personalise your messages accordingly. Personalisation has proved not only to increase guest engagement and conversion but also to enhance the guest experience.
Schedule Campaigns & Forget About Manual Work
Schedule Campaigns & Forget About Manual Work
You can set up automation triggers for your campaigns. In this way, everything will run smoothly across the entire guest journey. Booking confirmation, pre-stay information, instructions to get to the hotel, and more, everything can be automated to work without you having to check on it every day.
Get Insights From Your Data
Get Insights From Your Data
Once you create audiences and use segmentation in your campaigns, you can find out what are your guests' preferences, where they come from, who are the high spenders and more. All these insights allow you to improve your offering and keep building messages that resonate with your guests.
Recover Data from OTA Bookers & Boost Loyalty
Recover Data from OTA Bookers & Boost Loyalty
Direct bookings in hotels are key to increasing revenue. Bookboost’s hospitality CRM will help you reach your OTA bookers, get their guest details and create personalised campaigns for them. By getting direct access to your guests, you will deliver value, increase loyalty and foster bookings in your owned channels.
Features
Marketing Automation
4/5 features
Template Builder
4/5 features
Guest Profiles
4/5 features
Segmentation
4/5 features
Privacy & Compliance
4/5 features
Data Management
4/5 features
Feedback & Surveys
4/5 features
Available Add-ons & Modules
Online check-in
Contactless Check-in
Implement pre-registration and make your guests’ arrival as smooth as possible, saving time and effort from the first minute.
Guest Feedback
Guest Surveys & Feedback
Collect feedback and reviews from your guests with less effort, at the right time and through the right channel.
Digital Interactive Guide
Hotel Guest Apps
An instant and personalised way to communicate relevant things to your guests such as hotel services, announcements, local events, and more.
Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Success Stories
How Room Republic recovers up to 23% of guest details from OTAs and increases direct bookings
(Sweden)
How Capsule Hotel increased online check-in rates & automated their guest journey
Luzern (Switzerland)
How Citybox Improved Multi-Property Guest Communication While Making 5-Digit Savings
(Norway)
How LINDEMANN HOTELS® Created a Digitalised Experience Across the Entire Guest Journey
Kreisfreie Stadt Berlin (Germany)
Northern Lights Village: How to save up to 2 hours of daily tasks using automation
Saariselkä (Finland)
How Ruby Hotels Dramatically Increased Campaign Conversion Through Multi-Channel Messaging
Wien (Austria)
References
"Now that we send automatic campaigns, guests check-in online, and pay online... This is all done digitally and by the guests themselves. We can connect with them on another base and be more like a host."
Jennifer Seeckt
Sales & Guest Relations @
LINDEMANN HOTELS
"Bookboost's guest messaging solution has increased our guest engagement significantly. It's easy to communicate with Bookboost and they offer great support. Bookboost reacts fast to requests regarding product features. They value customer feedback and continuously improve their software to become the best guest messaging solution that they want to be."
William Fosser
Revenue Manager @
CityBox Oslo
"With Bookboost, we have seen a significant improvement in guest satisfaction. Our average review score has remarkably increased by over 11% in only two months!"
Maika Kloos
Operations Manager @
Jorplace Beach Hostel Scheveningen The Hague
"Bookboost has handled 92% repetitive inquiries for us. Now we can focus on increasing direct bookings and cross-sell."
Oskar Peterson
Director of Sales & Revenue @
Grand Hotel Lund
"Bookboost's guest messaging solution has increased our guest engagement significantly. It's easy to communicate with Bookboost and they offer great support. Bookboost reacts fast to requests regarding product features. They value customer feedback and continuously improve their software to become the best guest messaging solution that they want to be."
William Fosser
Revenue Manager @
CityBox Oslo
"With Bookboost, we have seen a great improvement in guest satisfaction. Bookboost has helped us to deduct 50% repetitive phone calls while improving the score of guest review by over 11% in only two months! It's also a very good tool to upsell through sending SMS. We have used it to successfully upsell parking spaces by 87.5% and increase 10% of late check-out."
Maika Kloos
Operations Manager @
Jorplace Beach Hostel Scheveningen The Hague
"Bookboost is offering us a very modern and excellent way to communicate between the digital nomads and our Hotel Brand! It is fast, safe and easy. We really liked the way how Bookboost treated us in the beginning - entering & learning this progress. That was excellent support! Let's see what 'next level' features will be launched soon."
Jörn Hoppe
General Manager @
Hostel Superbude Hamburg St. Pauli
Featured Customers
Popularity by Segment
Size
1 | X-Small (1-9 room)
4 | Small (10-24 room)
17 | Medium (25-74 room)
20 | Large (75-199 room)
40 | X-Large (200+ room)
Country
32 | Sweden
21 | Germany
10 | Netherlands
8 | China
5 | Italy
5 | Switzerland
3 | Czech Republic
3 | Japan
2 | Norway
1 | India
1 | Mexico
1 | Indonesia
1 | Austria
Type
36 | Luxury Hotels
34 | Branded Hotels
25 | Hostels
18 | Resorts
10 | Boutiques
9 | City Center Hotels
7 | Extended Stay & Serviced Apartments
4 | Limited Service & Budget Hotels
4 | Vacation Rentals & Villas
2 | Airport/Conference Hotels
1 | Motels
Region
79 | Europe
13 | Asia Pacific
1 | North America
Category
84 | Guest Messaging Software
30 | Hotel CRM & Email Marketing
More Products by Bookboost AB
Hotelier Rating
10
I like the platform, it's easy to use for me and it's efficient as I can send out a lot of high performing messaging easily.
Marketing Manager from 500+ room Branded Hotel in (Sweden)
Verified
1 months ago
The platform is very easy to use and to understand. We can easily create emails and messages using templates and use drag and drop. Great for our email marketing and other marketing campaigns. And lastly I really like how it's suitable for multi-property with efficient workflows and smart features.
Sweden
Sweden
Marketing Manager
X-Large Hotel
10
Great system, easy to use and highly effective.
Sales Manager from 75-99 room City Center Hotel in (Sweden)
Verified
1 months ago
I like Bookboost very well as it hels us to grow our database, and recover data from OTA bookings to turn them into loyal customers. The CRM has also helped us with our hotel marketing and email marketing and to communicate with guests.
Sweden
Sweden
Sales Manager
Large Hotel
10
Recommended way to improve guests' experience and simplify company workflow
Sales & Customer Care Deputy Lover from 200 to 499 room Hostel in Roma (Italy)
Verified
1 months ago
With Bookboost we improved the communication with the guest through their whole journey, from the questions before arrival to assisting guests during their stay and post-stay. Having all the conversations on the same platform allowed us to make our job more efficient and have more impact on the communication with each guest.
Italy
Italy
Sales & Customer Care Deputy Lover
X-Large Hotel
10
Super helpful tool
Head of Expansion from 50-74 room Boutique in Berlin (Germany)
Verified
2 months ago
Bookboost has allowed us to take our guest engagement to the next level. Automated messaging has enhanced the personal touch and allowed us to provide top-notch service. The analytics help us keep track of our engagement rates.
Germany
Germany
Head of Expansion
Medium Hotel
10
Email Marketing campaign
Marketing and Communication Manager from 50-74 room Hostel in Roma (Italy)
Verified
2 months ago
Filters for our audience in specific days, time, country, language. The improvement within the campaigns builder software such as saving footers in the blocks. The analytics for each campaigns to understand and track our consumers.
Italy
Italy
Marketing and Communication Manager
Medium Hotel
10
How Room Republic recovers up to 23% of guest details from OTAs and increases direct bookings
Marketing Manager from 50-74 room Boutique in (Sweden)
Verified
2 months ago
Bookboost saves us a lot of time. It’s easy to use, easy to schedule and you can make email templates. So you can automate different workflows that in other ways you would spend more time on. Since we started, our direct bookings have grown by around 55% and we know Bookboost is one of the factors that have helped to achieve this result.
Sweden
Sweden
Marketing Manager
Medium Hotel
10
It's a good system with functionality very useful and easy to use bringing great results
Manager from 100 to 199 room Branded Hotel in Kloten (Switzerland)
Verified
3 months ago
Overall I like most that Bookboost has found a way to offer relevant and easy to use Hotel CRM and email marketing functioniality. In addition we use guest messaging and Hotel Guest App to communicate, collect data, request and engage. It's a good solution.
Switzerland
Switzerland
Manager
Large Hotel
10
Bookboost offers a modern system which I find easy to use while it does what I want it to do.
Digital Marketing Manager from 25-49 room Branded Hotel in Basel (Switzerland)
Verified
3 months ago
I like most that Bookboost Hotel CRM and email marketing is easy to use, you can use drag and drop, it's visual, and has high conversions (which you can track through the reporting features). And having the guest messaging and Hotel Guest App to communicate and engage all from one platform makes it a complete solution.
Switzerland
Switzerland
Digital Marketing Manager
Medium Hotel
10
Easy to use, highly effective and great ROI
CEO & Co-Owner from 25-49 room Branded Hotel in Basel (Switzerland)
Verified
3 months ago
Bookboost is very easy to use, it's intuitive and you get a lot of work done with little time. It's highly effective thanks to it's modern technologies for CRM, guest messaging and Hotel Guest App, and hence generates far above average ROI.
Switzerland
Switzerland
CEO & Co-Owner
Medium Hotel
10
Great messaging software and CRM
Product manager from 75-99 room Extended Stay & Serviced Apartment in (Czech Republic)
Verified
4 months ago
Great time saver for the team - thanks to automated campaigns and SMS now it's so easy to communicate with our guests! Detailed analytics, friendly support, easy campaign management and live chat widget for the website.
Czech Republic
Czech Republic
Product manager
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Bookboost is a solution that offers various products all in one platform enabling hoteliers to communicate more efficiently with their guests. It's a great tool for hotels to save time and increase guests satisfaction and revenue.
Showing all answers to: "What does this product or service do well?"
Bookboost is a solution that offers various products all in one platform enabling hoteliers to communicate more efficiently with their guests. It's a great tool for hotels to save time and increase guests satisfaction and revenue.
Bookboost offers a CRM designed for hospitality and a Unified Inbox which helps hoteliers build their guest journeys and save time in their hotel marketing campaigns (creating workflows and using automation), as well as helping them to understand their guest data and extract insights from it.
Bookboost has a unique offering with a CRM that has a visual guest journey and a Unified Inbox.
The CRM creates a workflow - using automation - as well as give insights
Their second product - Unified Inbox helps hoteliers gather all their communications into one platform, to save time when answering guests, and providing top-notch customer service.
The CRM is allowing hoteliers to craft exceptional guest journeys with ease. By creating workflows and leveraging automation, it empowers them to save valuable time. The ability to automate routine tasks and personalize interactions with guests can make a significant impact on efficiency and guest satisfaction. Their data-driven approach enables more informed decision-making and tailored experiences, ultimately leading to happier guests.
Bookboost is an extremely versatile platform that enables hotels to expertly manage their guest communication through multiple points of entry. The Bookboost platform is great at enabling hotels to save time, increase guest satisfaction, revenue and improve efficiencies across the business.
Question:
What differentiates this product or service from the competition?
Answer:
The software is very intuitive and the Bookboost team is very friendly, focused on customer satisfaction and always happy to help. And all of these things are very important and always make a big difference for any solution or service out there.
Showing all answers to: "What differentiates this product or service from the competition?"
The software is very intuitive and the Bookboost team is very friendly, focused on customer satisfaction and always happy to help. And all of these things are very important and always make a big difference for any solution or service out there.
The Bookboost solution offers a visual guest journey, so they know exactly what is being sent at each stage of the guest journey, making easy to understand and follow. As a multi-channel solution, Bookboost supports not only emails, but also WhatsApp and SMS.
The product, which is a multi-channel, supporting not just email but also WhatsApp and SMS is designed for multi-property, making it easy for customers to share templates between properties, follow up, filter, create unique guest journeys per property, and more
The Unified Inbox is a must-have feature, consolidating all guest communications into a single platform. This not only saves time but also ensures that no guest request or inquiry goes unnoticed. It's a game-changer for providing top-notch customer service, as it simplifies the process of responding to guests promptly and efficiently.
As with any product, the dedication and diligence from the team that build and support the platform is what makes the difference between a good platform and a great platform. The Bookboost team work tirelessly towards customer satisfaction through both their services and product development.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If you are thinking about implementing a customer experience platform, share your ideas and goals with the team and listen to their advice. It is important that the software you end up choosing is flexible enough so that you can innovate, be more efficient and give your guests the experience they want.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
If you are thinking about implementing a customer experience platform, share your ideas and goals with the team and listen to their advice. It is important that the software you end up choosing is flexible enough so that you can innovate, be more efficient and give your guests the experience they want.
As the role of a CRM is becoming more important to manage guest data, it is key to consider if the solution has the ability to personalize guest communication which should improve customer loyalty. Also you should consider how user-friendly and easy is the solution to use, if there are complex workflows or lack any guidance to support the user will deter interest.
Guest is a center of any hospitality tech and Bookbost operates a smooth system that has a AI-supported chatbot that allows for operational efficiency!
The system is very user friendly and easy to get started
Bookboost's CRM and Unified Inbox are a dynamic duo for hoteliers looking to excel in the competitive world of hospitality. With these tools, hotel owners and managers can create exceptional guest journeys, save time in marketing campaigns, gain insights from guest data, and deliver exceptional customer service.
For anyone looking to implement a guest communication application within their hotel business, I'd advice them to work with an open mind with potential providers, and take the free advise that comes from a team that wakes up thinking about improving hotel/guest communication everyday.
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Posts
Bookboost AB
2 months ago
How Room Republic recovers up to 23% of guest details from OTAs and increases direct bookings
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7 months ago
How Capsule Hotel increased online check-in rates & automated their guest journey
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8 months ago
The Real Way to Recover Direct Bookings and Outcompete Others Long-Term
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1 year ago
How Citybox Improved Multi-Property Guest Communication While Making 5-Digit Savings
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How LINDEMANN HOTELS® Created a Digitalised Experience Across the Entire Guest Journey
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1 year ago
Northern Lights Village: How to save up to 2 hours of daily tasks using automation
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How Ruby Hotels Dramatically Increased Campaign Conversion Through Multi-Channel Messaging
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Support
Verified Support
Bookboost AB has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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