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Multi-Channel CRM by Bookboost
4.7 (144 REVIEWS)
HT Score
97 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
paul, Yumiko, Lina + 39 more experts recommend Bookboost
Read Recommendations
Multi-Channel CRM by Bookboost
Ranked 3 (out of 75) in Hotel CRM & Email Marketing
Save time in your guest communication with a CRM designed for hospitality
96% recommended by 103 hotels
Ruby Hotels, Nobis Hospitality, City Hub & 100 others
Bell - AI powered product analyst
I analyzed all of Bookboost’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Bookboost's hotel CRM system provides a centralized platform for streamlined guest communication, significantly enhancing guest experiences with its intuitive interface and robust features. The tool aids in personalizing services, increasing operational efficiency, and delivering data-driven insights, positioning itself as a valuable asset for boosting revenue through improved guest satisfaction. Areas for improvement include search functionality and reporting capabilities.
Ruby Hotels, Nobis Hospitality, City Hub & 100 others
Read their reviewsPartners say
Industry experts recommend Bookboost for hotels and serviced apartments due to its capability to integrate SMS, WhatsApp, and email in its multi-channel CRM, unlike competitors offering only email. The platform excels in automating communication, making guest interactions seamless and personalized from booking to post-stay. Its intuitive visual journey builder and integrated Customer Data Platform (CDP) offer deeper guest insights, driving significant improvements in conversion rates and operational efficiency.
paul, Yumiko, Lina and 30 others
Read their recommendationsWhat Types of Hotels Bookboost is Popular For
Size
6 | X-Small (1-9 room)
31 | Small (10-49 room)
63 | Mid-Sized (50-99 room)
64 | Large (100-499 room)
36 | X-Large (500+ room)
Country
53 | Sweden
39 | Germany
35 | Netherlands
13 | Italy
11 | United Kingdom
8 | Switzerland
8 | China
5 | Guatemala
4 | Czech Republic
4 | Norway
4 | India
3 | Japan
3 | Denmark
2 | Indonesia
2 | Finland
2 | Austria
1 | Mexico
1 | Latvia
1 | South Africa
1 | Portugal
1 | Belgium
Type
112 | Boutique Hotels
102 | Luxury Hotels
87 | Branded Hotels
87 | City Center Hotels
86 | Limited Service & Budget Hotels
74 | Bed & Breakfast & Inns
55 | Hostels
41 | Resorts
36 | Airport/Conference Hotels
24 | Extended Stay & Serviced Apartments
13 | Vacation Rentals & Villas
Region
177 | Europe
17 | Asia Pacific
5 | South America
1 | North America
1 | Africa
Category
192 | Guest Messaging Software
144 | Hotel CRM & Email Marketing
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What is Bookboost?
Founded in 2016 | Headquarters in Sweden | 32 employees
Multi-Channel CRM by Bookboost is a comprehensive guest communication platform designed specifically for the hospitality industry. It enhances guest interactions by streamlining communications across multiple channels such as WhatsApp, SMS, and email, allowing hotels to efficiently manage and personalize guest journeys. This unified messaging system simplifies processes for hotel staff, boosting productivity and guest satisfaction. By consolidating data from various sources, Bookboost enables hoteliers to extract valuable insights, tailor marketing efforts, and ultimately drive customer loyalty and increased revenue through improved guest satisfaction and personalized experiences.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Bookboost products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Bookboost Reviews Analyzed: 7
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Bookboost Expert Recommendations Analyzed: 25
Read expert recommendationsDescription provided by Bookboost
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Bookboost's Provided Description:
"With Bookboost, say goodbye to long hours creating marketing campaigns or guest journeys. Designed specifically for hospitality, Bookboost's CRM helps hospitality brands manage guest communication and deliver more effective marketing campaigns. The platform consolidates data from different sources, allowing hoteliers to extract insights and use them to create a more personalised guest experience, driving customer lifetime value (CLTV) and loyalty. Create personalised guest journeys for your hotel; segment your guests in the way you want them; send SMS, WhatsApp and Email for 9x times more conversions, and more."
FAQs
Capabilities
Build Clear & Easy Guest Journeys
Build Clear & Easy Guest Journeys
From pre-stay to post-stay, gain absolute control and clarity over all touchpoints. Get an overview of what is being sent through every channel -not just email-, and identify opportunities for higher revenue. Create guest journeys for each of your properties and customise them in a way that works for your brand. Use templates and automation across properties to save time for your team.
Create Personalised Audiences & Segmentations
Create Personalised Audiences & Segmentations
Bookboost’s modern and easy-to-use CRM allows you to segment your guests into hundreds of audiences (first-timers, returners, high-spenders, type of room, and more), and personalise your messages accordingly. Personalisation has proved not only to increase guest engagement and conversion but also to enhance the guest experience.
Schedule Campaigns & Forget About Manual Work
Schedule Campaigns & Forget About Manual Work
You can set up automation triggers for your campaigns. In this way, everything will run smoothly across the entire guest journey. Booking confirmation, pre-stay information, instructions to get to the hotel, and more, everything can be automated to work without you having to check on it every day.
Get Insights From Your Data
Get Insights From Your Data
Once you create audiences and use segmentation in your campaigns, you can find out what are your guests' preferences, where they come from, who are the high spenders and more. All these insights allow you to improve your offering and keep building messages that resonate with your guests.
Recover Data from OTA Bookers & Boost Loyalty
Recover Data from OTA Bookers & Boost Loyalty
Direct bookings in hotels are key to increasing revenue. Bookboost’s hospitality CRM will help you reach your OTA bookers, get their guest details and create personalised campaigns for them. By getting direct access to your guests, you will deliver value, increase loyalty and foster bookings in your owned channels.
Features
Marketing Automation
4/5 features
Template Builder
4/5 features
Guest Profiles
4/5 features
Segmentation
4/5 features
Privacy & Compliance
4/5 features
Data Management
4/5 features
Feedback & Surveys
4/5 features
Available Add-ons & Modules
Online check-in
Contactless Check-in
Implement pre-registration and make your guests’ arrival as smooth as possible, saving time and effort from the first minute.
Guest Feedback
Guest Survey Software
Collect feedback and reviews from your guests with less effort, at the right time and through the right channel.
Digital Interactive Guide
Hotel Guest Apps
An instant and personalised way to communicate relevant things to your guests such as hotel services, announcements, local events, and more.
Bookboost Reviews Summary
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, Multi-Channel CRM by Bookboost is the #2 most trending product in the Hotel CRM & Email Marketing category (out of 75) and the #37 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreBookboost has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Bookboost Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
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Bookboost Case Studies
How Nobis provides a 5-star experience in-person and digitally
Palma de Mallorca (Balearic Islands)
The Usual Hotels: How to build connections with guests from day one
Brussels (Belgium)
How to balance automation with authenticity in Guest Communication
London (United Kingdom)
How Kronen Hotels manages guest communications across properties using personalisation
Stavanger (Norway)
How Nook Society uses technology in wellness tourism to cater to the modern traveller
Bad Saarow (Germany)
How Hiisi Homes & Hotels enhance the guest experience through accurate guest data
Helsinki (Finland)
How Yours Truly used automation to grow guest loyalty and save time
Munich (Germany)
How YellowSquare designed an effortless guest experience and enhanced internal cooperation
Rome (Italy)
How Gambino Hotels streamlined front-desk operations and elevated guest experience
Munich (Germany)
How Room Republic recovers up to 23% of guest details from OTAs and increases direct bookings
Helsingborg (Sweden)
How Capsule Hotel increased online check-in rates & automated their guest journey
Lucerne (Switzerland)
How Citybox Improved Multi-Property Guest Communication While Making 5-Digit Savings
Oslo (Norway)
Northern Lights Village: How to save up to 2 hours of daily tasks using automation
Inari (Finland)
How Ruby Hotels Dramatically Increased Campaign Conversion Through Multi-Channel Messaging
Vienna (Austria)
References
"Now that we send automatic campaigns, guests check-in online, and pay online... This is all done digitally and by the guests themselves. We can connect with them on another base and be more like a host."
Jennifer Seeckt
Sales & Guest Relations @
LINDEMANN'S
"Bookboost's guest messaging solution has increased our guest engagement significantly. It's easy to communicate with Bookboost and they offer great support. Bookboost reacts fast to requests regarding product features. They value customer feedback and continuously improve their software to become the best guest messaging solution that they want to be."
William Fosser
Revenue Manager @
Citybox Oslo
"With Bookboost, we have seen a significant improvement in guest satisfaction. Our average review score has remarkably increased by over 11% in only two months!"
Maika Kloos
Operations Manager @
Jorplace Beach Hostel Scheveningen The Hague
"Bookboost has handled 92% repetitive inquiries for us. Now we can focus on increasing direct bookings and cross-sell."
Oskar Peterson
Director of Sales & Revenue @
Grand Hotel Lund
"Bookboost's guest messaging solution has increased our guest engagement significantly. It's easy to communicate with Bookboost and they offer great support. Bookboost reacts fast to requests regarding product features. They value customer feedback and continuously improve their software to become the best guest messaging solution that they want to be."
William Fosser
Revenue Manager @
Citybox Oslo
"With Bookboost, we have seen a great improvement in guest satisfaction. Bookboost has helped us to deduct 50% repetitive phone calls while improving the score of guest review by over 11% in only two months! It's also a very good tool to upsell through sending SMS. We have used it to successfully upsell parking spaces by 87.5% and increase 10% of late check-out."
Maika Kloos
Operations Manager @
Jorplace Beach Hostel Scheveningen The Hague
"Bookboost is offering us a very modern and excellent way to communicate between the digital nomads and our Hotel Brand! It is fast, safe and easy. We really liked the way how Bookboost treated us in the beginning - entering & learning this progress. That was excellent support! Let's see what 'next level' features will be launched soon."
Jörn Hoppe
General Manager @
Superbude Hamburg St.Pauli
Featured Customers
More Products by Bookboost
Hotelier Rating
Looking for specific info?
9
A simple, super clear, and easy-to-use tool.
Front office from 100 to 199 room City Center Hotel in Amsterdam (Netherlands)
Verified
7 months ago
I can enter templates that we use on a daily basis, making daily management easier and also helping us to handle responses and communication with our guests more easily and quickly.
Netherlands
Netherlands
Front office
Large Hotel
7
Does what it has to do
CityHost from 50-74 room Boutique in Amsterdam (Netherlands)
Verified
7 months ago
Having all these messages from our different communication and social channels into one spot is so great and helpful. It saves us so much time. Secondly, Bookboost is super easy to navigate and understand, it doesn't require much explanation. This is especially useful for new onboarding staff. Another great feature is the ability to use our...
Netherlands
Netherlands
CityHost
Mid-Sized Hotel
10
Bookboost offers a modern system which I find easy to use while it does what I want it to do.
Digital Marketing Manager from 75-99 room Branded Hotel in Basel (Switzerland)
Verified
7 months ago
I like most that Bookboost Hotel CRM and email marketing is easy to use, you can use drag and drop, it's visual, and has high conversions (which you can track through the reporting features). And having the guest messaging and Hotel Guest App to communicate and engage all from one platform makes it a complete solution.
Switzerland
Switzerland
Digital Marketing Manager
Mid-Sized Hotel
10
Great messaging software and CRM
Product manager from 25-49 room Airport/Conference Hotel in Prague (Czech Republic)
Verified
7 months ago
Great time saver for the team - thanks to automated campaigns and SMS now it's so easy to communicate with our guests! Detailed analytics, friendly support, easy campaign management and live chat widget for the website.
Czech Republic
Czech Republic
Product manager
Small Hotel
9
Digitalised experience across the entire guest journey
Head of Online Marketing from 50-74 room Boutique in Berlin (Germany)
Verified
7 months ago
Whether it’s on the website, after the booking has been made or during and after a stay, Bookboost enables us to have control over all incoming and outgoing communication which makes communication more consistent and efficient. The engagement rate is much higher since using the Bookboost solution.
Germany
Germany
Head of Online Marketing
Mid-Sized Hotel
10
A great tool to interact with guests with personal touch!
Product Manager from 10 to 24 room Bed & Breakfast & Inn in Berlin (Germany)
Verified
7 months ago
At Charly, we can happily say that our communication with guests throughout booking and check out whether it's offline or online, is the reason why our brand is so loved by our guests. And Bookboost is playing such a big role in it. We can easily create guest journeys with Charly's touch. Our guests can simply use their preferred app and we...
Germany
Germany
Product Manager
Small Hotel
10
Awesome partner to work with, started our journey with them right from the beginning!
co founder from 25-49 room Boutique in Berlin (Germany)
Verified
7 months ago
With their solution you can keep track of all communication in one single streamlined Inbox, you can design instant and personalized guest journeys, with your guests in their preferred channel and you can automate automated conversations for more efficiency and strong guest interaction.
Germany
Germany
co founder
Small Hotel
10
Great to personalize customer experience
Concierge from 500+ room Boutique in London (United Kingdom)
Verified
7 months ago
Very easy to use and helps a lot with customer experience. It also integrated with WhatsApp that makes it a lot easier.
United Kingdom
United Kingdom
Concierge
X-Large Hotel
10
Has made work very productive and is a streamlined experience.
Duty Manager from 50-74 room Bed & Breakfast & Inn in London (United Kingdom)
Verified
7 months ago
The fact that it is streamlined/quickly and very responsive. Its very attractive to use and makes work easier to manage.
United Kingdom
United Kingdom
Duty Manager
Mid-Sized Hotel
8
Efficient and Easy to Use
reception from 50-74 room City Center Hotel in London (United Kingdom)
Verified
7 months ago
The emails come through quickly, and it’s really easy to organize and manage multiple emails at once. It’s been a big help in staying on top of things!
United Kingdom
United Kingdom
reception
Mid-Sized Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Bookboost is a good omnichannel CDP, allowing hoteliers to ensure guests are receiving the correct messaging at the right times. Via a variety of different delivery mechanisms, they have a great team and really understand their customers.
Showing all answers to: "What does this product or service do well?"
Bookboost is a good omnichannel CDP, allowing hoteliers to ensure guests are receiving the correct messaging at the right times. Via a variety of different delivery mechanisms, they have a great team and really understand their customers.
Bookboost makes it easy for hotels to manage guest communications across multiple channels in one place. It supports both automated and personalised messaging, and the UI is clean and intuitive. It’s particularly strong for driving pre-arrival engagement and upsell opportunities, while also giving front office teams the ability to handle guest queries quickly and consistently.
Bookboost streamlines guest communication by unifying messages from multiple channels into a single platform. It automates common tasks, enables personalized, data-driven messaging, and improves guest experience while saving staff time.
Bookboost is a solution that offers various products all in one platform enabling hoteliers to communicate more efficiently with their guests. It's a great tool for hotels to save time and increase guests satisfaction and revenue.
Bookboost is a comprehensive platform that provides a suite of tools to help hoteliers streamline communication with their guests. It’s an ideal solution for saving time, boosting guest satisfaction, and increasing revenue.
Question:
What differentiates this product or service from the competition?
Answer:
They have a great team and product, truly understand the modern demands of hospitality venues and deliver a great service. In regards to the guest messaging, their text and SMS capabilities are fast, and easy for the hoteliers to use.
Showing all answers to: "What differentiates this product or service from the competition?"
They have a great team and product, truly understand the modern demands of hospitality venues and deliver a great service. In regards to the guest messaging, their text and SMS capabilities are fast, and easy for the hoteliers to use.
The combination of multi-channel messaging, guest journey automation, and solid analytics makes Bookboost stand out. It’s more than just a messaging tool - it’s designed to support real guest experience goals. The team behind it also understands hotel operations, so implementation is straightforward and the support is proactive.
Bookboost differentiates itself by integrating multi-channel messaging with a unified inbox and comprehensive guest profiles. It automates personalized guest journeys, enhances direct bookings and engagement, and is fully scalable, making it ideal for both individual properties and multi-property hotel groups.
The software is very intuitive and the Bookboost team is very friendly, focused on customer satisfaction and always happy to help. And all of these things are very important and always make a big difference for any solution or service out there.
Their software is highly intuitive and enables hoteliers to easily segment and personalize experiences, using real-time data to foster meaningful interactions. The team is approachable, dedicated to customer satisfaction, and always eager to help.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
book a demo and speak to the team, as the difficult questions to the team as they will have the answers and their consultative approach will help you shape the future of your guest messaging and crm usage.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
book a demo and speak to the team, as the difficult questions to the team as they will have the answers and their consultative approach will help you shape the future of your guest messaging and crm usage.
Use it as more than just a communication tool - map out the full guest journey and look at where messaging can add value, from pre-stay to post-checkout. And make sure your operational teams are aligned early on, so the platform can support the full experience, not just marketing.
As with any technology, it’s important to first assess your requirements and ensure they support your ideal guest experience. I can confidently say that Bookboost has a great team, they're efficient and a pleasure to work with.
If you are thinking about implementing a customer experience platform, share your ideas and goals with the team and listen to their advice. It is important that the software you end up choosing is flexible enough so that you can innovate, be more efficient and give your guests the experience they want.
As with any technology, it's important to research your requirements first. If you’re considering implementing a customer experience platform, Bookboost will help you personalize and enhance your guest satisfaction.
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Support
Verified Support
Bookboost has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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