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Multi-Channel CRM by Bookboost
4.7 (144 REVIEWS)
HT Score
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
paul, Yumiko, Yumiko + 41 more experts recommend Bookboost
Read Recommendations
Multi-Channel CRM by Bookboost
Ranked 2 (out of 75) in Hotel CRM & Email Marketing
The hospitality CRM that turns guest data into revenue.
96% recommended by 103 hotels
Ruby Hotels, Nobis Hospitality, City Hub & 100 others
Bell - AI powered product analyst
I analyzed all of Bookboost’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Bookboost's hotel CRM system provides a centralized platform for streamlined guest communication, significantly enhancing guest experiences with its intuitive interface and robust features. The tool aids in personalizing services, increasing operational efficiency, and delivering data-driven insights, positioning itself as a valuable asset for boosting revenue through improved guest satisfaction. Areas for improvement include search functionality and reporting capabilities.
Ruby Hotels, Nobis Hospitality, City Hub & 100 others
Read their reviewsPartners say
Industry experts recommend Bookboost for hotels and serviced apartments due to its capability to integrate SMS, WhatsApp, and email in its multi-channel CRM, unlike competitors offering only email. The platform excels in automating communication, making guest interactions seamless and personalized from booking to post-stay. Its intuitive visual journey builder and integrated Customer Data Platform (CDP) offer deeper guest insights, driving significant improvements in conversion rates and operational efficiency.
paul, Yumiko, Yumiko and 32 others
Read their recommendationsWhat Types of Hotels Bookboost is Popular For
Size
6 | X-Small (1-9 room)
32 | Small (10-49 room)
66 | Mid-Sized (50-99 room)
60 | Large (100-499 room)
36 | X-Large (500+ room)
Country
53 | Sweden
39 | Germany
35 | Netherlands
13 | Italy
11 | United Kingdom
8 | Switzerland
8 | China
5 | Guatemala
4 | Czech Republic
4 | Norway
4 | India
3 | Japan
3 | Denmark
2 | Indonesia
2 | Finland
2 | Austria
1 | Mexico
1 | Latvia
1 | South Africa
1 | Portugal
1 | Belgium
Type
116 | Boutique Hotels
103 | Luxury Hotels
88 | Branded Hotels
87 | City Center Hotels
87 | Limited Service & Budget Hotels
75 | Bed & Breakfast & Inns
55 | Hostels
41 | Resorts
36 | Airport/Conference Hotels
25 | Extended Stay & Serviced Apartments
13 | Vacation Rentals & Villas
1 | Motels
Region
177 | Europe
17 | Asia Pacific
5 | South America
1 | North America
1 | Africa
Category
192 | Guest Messaging Software
144 | Hotel CRM & Email Marketing
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What is Bookboost?
Founded in 2016 | Headquarters in Sweden | 32 employees
Multi-Channel CRM by Bookboost is a hotel CRM and lifecycle marketing platform that centralizes guest communication across email, SMS, WhatsApp, and more. It helps hotels and serviced apartments build automated guest journeys with branching logic, send targeted campaigns to dynamic segments, and deliver in-stay digital experiences through the Guest App. By combining CRM and CDP capabilities, it gives teams better guest insights, more personalized communication, and smoother operations from booking to post-stay.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Bookboost products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Bookboost Reviews Analyzed: 7
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Bookboost Expert Recommendations Analyzed: 25
Read expert recommendationsDescription provided by Bookboost
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Bookboost's Provided Description:
"Bookboost's CRM activates the CDP for lifecycle marketing. Build automated guest journeys with branching logic, send broadcast campaigns to dynamic segments, deliver an in-stay digital experience via the Guest App. Multi-channel by default: Email, SMS, WhatsApp, and more. Hyper-targeted segments built on stay history."
FAQs
Capabilities
Build Clear & Easy Guest Journeys
Build Clear & Easy Guest Journeys
From pre-stay to post-stay, gain absolute control and clarity over all touchpoints. Get an overview of what is being sent through every channel -not just email-, and identify opportunities for higher revenue. Create guest journeys for each of your properties and customise them in a way that works for your brand. Use templates and automation across properties to save time for your team.
Create Personalised Audiences & Segmentations
Create Personalised Audiences & Segmentations
Bookboost’s modern and easy-to-use CRM allows you to segment your guests into hundreds of audiences (first-timers, returners, high-spenders, type of room, and more), and personalise your messages accordingly. Personalisation has proved not only to increase guest engagement and conversion but also to enhance the guest experience.
Schedule Campaigns & Forget About Manual Work
Schedule Campaigns & Forget About Manual Work
You can set up automation triggers for your campaigns. In this way, everything will run smoothly across the entire guest journey. Booking confirmation, pre-stay information, instructions to get to the hotel, and more, everything can be automated to work without you having to check on it every day.
Get Insights From Your Data
Get Insights From Your Data
Once you create audiences and use segmentation in your campaigns, you can find out what are your guests' preferences, where they come from, who are the high spenders and more. All these insights allow you to improve your offering and keep building messages that resonate with your guests.
Recover Data from OTA Bookers & Boost Loyalty
Recover Data from OTA Bookers & Boost Loyalty
Direct bookings in hotels are key to increasing revenue. Bookboost’s hospitality CRM will help you reach your OTA bookers, get their guest details and create personalised campaigns for them. By getting direct access to your guests, you will deliver value, increase loyalty and foster bookings in your owned channels.
Features
Marketing Automation
4/5 features
Template Builder
4/5 features
Guest Profiles
4/5 features
Segmentation
4/5 features
Privacy & Compliance
4/5 features
Data Management
4/5 features
Feedback & Surveys
4/5 features
Available Add-ons & Modules
Online check-in
Contactless Check-in
Implement pre-registration and make your guests’ arrival as smooth as possible, saving time and effort from the first minute.
Guest Feedback
Guest Survey Software
Collect feedback and reviews from your guests with less effort, at the right time and through the right channel.
Digital Interactive Guide
Hotel Guest Apps
An instant and personalised way to communicate relevant things to your guests such as hotel services, announcements, local events, and more.
Bookboost Reviews Summary
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, Multi-Channel CRM by Bookboost is the #3 most trending product in the Hotel CRM & Email Marketing category (out of 75) and the #44 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreBookboost has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Bookboost Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
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Bookboost Case Studies
How Nobis provides a 5-star experience in-person and digitally
Palma de Mallorca (Balearic Islands)
The Usual Hotels: How to build connections with guests from day one
Brussels (Belgium)
How to balance automation with authenticity in Guest Communication
London (United Kingdom)
How Kronen Hotels manages guest communications across properties using personalisation
Stavanger (Norway)
How Nook Society uses technology in wellness tourism to cater to the modern traveller
Bad Saarow (Germany)
How Hiisi Homes & Hotels enhance the guest experience through accurate guest data
Helsinki (Finland)
How Yours Truly used automation to grow guest loyalty and save time
Munich (Germany)
How YellowSquare designed an effortless guest experience and enhanced internal cooperation
Rome (Italy)
How Gambino Hotels streamlined front-desk operations and elevated guest experience
Munich (Germany)
How Room Republic recovers up to 23% of guest details from OTAs and increases direct bookings
Helsingborg (Sweden)
How Capsule Hotel increased online check-in rates & automated their guest journey
Lucerne (Switzerland)
How Citybox Improved Multi-Property Guest Communication While Making 5-Digit Savings
Oslo (Norway)
Northern Lights Village: How to save up to 2 hours of daily tasks using automation
Inari (Finland)
How Ruby Hotels Dramatically Increased Campaign Conversion Through Multi-Channel Messaging
Vienna (Austria)
References
"Now that we send automatic campaigns, guests check-in online, and pay online... This is all done digitally and by the guests themselves. We can connect with them on another base and be more like a host."
Jennifer Seeckt
Sales & Guest Relations @
LINDEMANN'S
"Bookboost's guest messaging solution has increased our guest engagement significantly. It's easy to communicate with Bookboost and they offer great support. Bookboost reacts fast to requests regarding product features. They value customer feedback and continuously improve their software to become the best guest messaging solution that they want to be."
William Fosser
Revenue Manager @
Citybox Oslo
"With Bookboost, we have seen a significant improvement in guest satisfaction. Our average review score has remarkably increased by over 11% in only two months!"
Maika Kloos
Operations Manager @
Jorplace Beach Hostel Scheveningen The Hague
"Bookboost has handled 92% repetitive inquiries for us. Now we can focus on increasing direct bookings and cross-sell."
Oskar Peterson
Director of Sales & Revenue @
Grand Hotel Lund
"Bookboost's guest messaging solution has increased our guest engagement significantly. It's easy to communicate with Bookboost and they offer great support. Bookboost reacts fast to requests regarding product features. They value customer feedback and continuously improve their software to become the best guest messaging solution that they want to be."
William Fosser
Revenue Manager @
Citybox Oslo
"With Bookboost, we have seen a great improvement in guest satisfaction. Bookboost has helped us to deduct 50% repetitive phone calls while improving the score of guest review by over 11% in only two months! It's also a very good tool to upsell through sending SMS. We have used it to successfully upsell parking spaces by 87.5% and increase 10% of late check-out."
Maika Kloos
Operations Manager @
Jorplace Beach Hostel Scheveningen The Hague
"Bookboost is offering us a very modern and excellent way to communicate between the digital nomads and our Hotel Brand! It is fast, safe and easy. We really liked the way how Bookboost treated us in the beginning - entering & learning this progress. That was excellent support! Let's see what 'next level' features will be launched soon."
Jörn Hoppe
General Manager @
Superbude Hamburg St.Pauli
Featured Customers
More Products by Bookboost
Hotelier Rating
Looking for specific info?
10
Unique guest journeys that improve everyday communication
Co-founder from 25-49 room Bed & Breakfast & Inn in Bad Saarow (Germany)
Verified
2 days ago
The possibility to create a unique guest journey is simply the best we can find in the market. It helps us in everyday communication.
Germany
Germany
Co-founder
Small Hotel
10
Bookboost: A Key Player in the Hotel Tech Industry
General Manager from 500+ room Boutique in Amsterdam (Netherlands)
Verified
2 days ago
I see Bookboost as a valuable asset in the hospitality tech landscape. Its focus on guest messaging and engagement aligns perfectly with the industry's growing emphasis on personalization and seamless communication. What sets Bookboost apart is its ability to centralize guest interactions across multiple channels, offering hotels a streamli...
Netherlands
Netherlands
General Manager
X-Large Hotel
8
Great Multipurpose tool.
Marketing Manager from 25-49 room Boutique in Bryanston (South Africa)
Verified
2 days ago
Integrated communication platform, which makes it easy to see everything that's happening in the business. The Bookboost Team is very reliable and prompt to answering queries.
South Africa
South Africa
Marketing Manager
Small Hotel
10
Powerful Guest Management and Communication Tool Innovative Solution for Guest Data and Communication
Operations from 25-49 room Bed & Breakfast & Inn in El Paredon (Guatemala)
Verified
2 days ago
Bookboost is an exceptional platform that seamlessly integrates guest data management, messaging, email marketing, and the entire guest journey into one easy-to-use system. It’s efficient and highly functional, making it a valuable asset for our operations.
Guatemala
Guatemala
Operations
Small Hotel
10
Powerful Guest Management and Communication Tool
Digital Marketing from 25-49 room Bed & Breakfast & Inn in El Paredon (Guatemala)
Verified
2 days ago
Bookboost provides an all-in one solution for managing guest data, messaging, email campaigns, and the overall guest experience. The platform is user friendly and delivers great results, making it an indispensable tool for our team.
Guatemala
Guatemala
Digital Marketing
Small Hotel
10
Innovative platform for guest data and guest communication
General Manager from 25-49 room Bed & Breakfast & Inn in El Paredon (Guatemala)
Verified
2 days ago
Bookboost is an innovative feature rich platform that takes care over centralizing our data, guest messaging, email marketing, and guest journey. It's easy to use and effective.
Guatemala
Guatemala
General Manager
Small Hotel
10
Good platform, easy to use, and generally works very easily
Owner from 25-49 room Bed & Breakfast & Inn in El Paredon (Guatemala)
Verified
2 days ago
I like the platform. It has helped us to automate some guest interactions and I can genuinely improve the guest experience with it. It's also easy to use and has broad variety of features.
Guatemala
Guatemala
Owner
Small Hotel
8
Summary
Conference from 500+ room Bed & Breakfast & Inn in Halmstad (Sweden)
Verified
2 days ago
It is a fast way to answer the costumers questions. It is time- saving for both the costumer and us.
Sweden
Sweden
Conference
X-Large Hotel
9
How Kronen Hotels manages guest communications across properties using personalization
Project Manager from 25-49 room Branded Hotel in Sandnes (Norway)
Verified
2 days ago
We thought Bookboost was a good way to build a cohesive guest journey and to cultivate a sincere connection with our guests from the moment they book. As a bonus, Bookboost also makes us more effective and frees up resources for face-to-face guest interaction.
Norway
Norway
Project Manager
Small Hotel
10
Personalized Guest Journey with Ease
Hotellier from 25-49 room Bed & Breakfast & Inn in Vienna (Austria)
Verified
2 days ago
We started using Bookboost about 1 year ago. Implementation was super easy and fast. Maintaining and improving individual guest journeys even easier. Now we see massive time savings for our onsite team so we can focus on real improvements with human interactions.e've been leveraging Bookboost for approximately a year now, and it's been a ga...
Austria
Austria
Hotellier
Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Bookboost is a good omnichannel CDP, allowing hoteliers to ensure guests are receiving the correct messaging at the right times. Via a variety of different delivery mechanisms, they have a great team and really understand their customers.
Showing all answers to: "What does this product or service do well?"
Bookboost is a good omnichannel CDP, allowing hoteliers to ensure guests are receiving the correct messaging at the right times. Via a variety of different delivery mechanisms, they have a great team and really understand their customers.
Bookboost makes it easy for hotels to manage guest communications across multiple channels in one place. It supports both automated and personalised messaging, and the UI is clean and intuitive. It’s particularly strong for driving pre-arrival engagement and upsell opportunities, while also giving front office teams the ability to handle guest queries quickly and consistently.
Bookboost makes it easy for hotels to manage guest communications across multiple channels in one place. It supports both automated and personalised messaging, and the UI is clean and intuitive. It’s particularly strong for driving pre-arrival engagement and upsell opportunities, while also giving front office teams the ability to handle guest queries quickly and consistently.
Bookboost streamlines guest communication by unifying messages from multiple channels into a single platform. It automates common tasks, enables personalized, data-driven messaging, and improves guest experience while saving staff time.
Bookboost is a solution that offers various products all in one platform enabling hoteliers to communicate more efficiently with their guests. It's a great tool for hotels to save time and increase guests satisfaction and revenue.
Question:
What differentiates this product or service from the competition?
Answer:
They have a great team and product, truly understand the modern demands of hospitality venues and deliver a great service. In regards to the guest messaging, their text and SMS capabilities are fast, and easy for the hoteliers to use.
Showing all answers to: "What differentiates this product or service from the competition?"
They have a great team and product, truly understand the modern demands of hospitality venues and deliver a great service. In regards to the guest messaging, their text and SMS capabilities are fast, and easy for the hoteliers to use.
The combination of multi-channel messaging, guest journey automation, and solid analytics makes Bookboost stand out. It’s more than just a messaging tool - it’s designed to support real guest experience goals. The team behind it also understands hotel operations, so implementation is straightforward and the support is proactive.
The combination of multi-channel messaging, guest journey automation, and solid analytics makes Bookboost stand out. It’s more than just a messaging tool - it’s designed to support real guest experience goals. The team behind it also understands hotel operations, so implementation is straightforward and the support is proactive.
Bookboost differentiates itself by integrating multi-channel messaging with a unified inbox and comprehensive guest profiles. It automates personalized guest journeys, enhances direct bookings and engagement, and is fully scalable, making it ideal for both individual properties and multi-property hotel groups.
The software is very intuitive and the Bookboost team is very friendly, focused on customer satisfaction and always happy to help. And all of these things are very important and always make a big difference for any solution or service out there.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
book a demo and speak to the team, as the difficult questions to the team as they will have the answers and their consultative approach will help you shape the future of your guest messaging and crm usage.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
book a demo and speak to the team, as the difficult questions to the team as they will have the answers and their consultative approach will help you shape the future of your guest messaging and crm usage.
Use it as more than just a communication tool - map out the full guest journey and look at where messaging can add value, from pre-stay to post-checkout. And make sure your operational teams are aligned early on, so the platform can support the full experience, not just marketing.
Use it as more than just a communication tool - map out the full guest journey and look at where messaging can add value, from pre-stay to post-checkout. And make sure your operational teams are aligned early on, so the platform can support the full experience, not just marketing.
As with any technology, it’s important to first assess your requirements and ensure they support your ideal guest experience. I can confidently say that Bookboost has a great team, they're efficient and a pleasure to work with.
If you are thinking about implementing a customer experience platform, share your ideas and goals with the team and listen to their advice. It is important that the software you end up choosing is flexible enough so that you can innovate, be more efficient and give your guests the experience they want.
+ 32
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Bookboost has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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