Multi-Channel CRM by Bookboost

4.9 (59 REVIEWS)

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HT Score  
90 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Petra, Dylan, Yumiko + 18 more experts recommend Bookboost AB

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Ranked 5 (out of 61) in Hotel CRM & Email Marketing

Leverage your guest data to increase revenue & deliver amazing experiences

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Ratings Summary

4.9
Excellent
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.8/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Multi-Channel CRM by Bookboost is the #2 most trending product in the Hotel CRM & Email Marketing category (out of 61) and the #89 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Bookboost AB has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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90 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Multi-Channel CRM by Bookboost
Founded in 2016 | Headquarters in Sweden | 32 employees
Elevate your hotel's guest experience with Bookboost's Multi-Channel CRM – a holistic solution designed exclusively for the hospitality industry. Seamlessly effective and user-friendly, this CRM harnesses the power of data to offer a comprehensive understanding of your guests. You will gather all the insights you need to power up your offerings and make data-driven decisions that enhance guest satisfaction. With a visual and clear mapping of the guest journey, you will know what is being sent at every stage of the guest journey and through which channels. With advanced targeting and personalised communications, conversions soar, while automation triggers boost marketing efficiency. Uncover new revenue streams, increase conversions and engage with your guests using the right message on the right channel and at the right time.

Capabilities

Build Clear & Easy Guest Journeys

Create Personalised Audiences & Segmentations

Schedule Campaigns & Forget About Manual Work

Get Insights From Your Data

Recover Data from OTA Bookers & Boost Loyalty

Features

Marketing Automation

4/5 features

Template Builder

4/5 features

Guest Profiles

4/5 features

Segmentation

4/5 features

Privacy & Compliance

4/5 features

Available Add-ons & Modules

Online check-in

Contactless Check-in
Implement pre-registration and make your guests’ arrival as smooth as possible, saving time and effort from the first minute.

PREMIUM ADD-ON

Guest Feedback

Guest Surveys & Feedback
Collect feedback and reviews from your guests with less effort, at the right time and through the right channel.

PREMIUM ADD-ON

Digital Interactive Guide

Hotel Guest Apps
An instant and personalised way to communicate relevant things to your guests such as hotel services, announcements, local events, and more.

PREMIUM ADD-ON

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Bookboost AB Average Bookboost AB

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No matching results

9

Success Stories

7

References

15

Featured Customers

Popularity by Segment

Size

2 | X-Small (1-9 room)

6 | Small (10-24 room)

20 | Medium (25-74 room)

26 | Large (75-199 room)

53 | X-Large (200+ room)

Country

50 | Sweden

24 | Germany

8 | China

6 | Switzerland

5 | Italy

4 | Netherlands

3 | Czech Republic

3 | Japan

2 | Norway

1 | India

1 | Mexico

1 | Indonesia

1 | Austria

Type

52 | Branded Hotels

48 | Luxury Hotels

37 | Limited Service & Budget Hotels

36 | Bed & Breakfast & Inns

30 | Resorts

24 | Hostels

22 | City Center Hotels

17 | Boutiques

7 | Airport/Conference Hotels

6 | Extended Stay & Serviced Apartments

5 | Vacation Rentals & Villas

Region

95 | Europe

13 | Asia Pacific

1 | North America

Category

106 | Guest Messaging Software

59 | Hotel CRM & Email Marketing

More Products by Bookboost AB

https://ucarecdn.com/aeaf2c9d-a33c-4ef0-9ce1-03324f7f2017/-/crop/1224x765/0,2/-/preview/
https://ucarecdn.com/379e044a-f7bc-47d3-81ff-aa704b2dd651/-/crop/1224x765/0,2/-/preview/

Hotelier Rating

Excellent
111
Very Good
5
Average
0
Poor
0
Terrible
0

Property Size

  • X-Small (2)
  • Small (6)
  • Medium (20)
  • Large (26)
  • X-Large (53)

Country

  • Sweden
    Sweden
    (50)
  • Germany
    Germany
    (24)
  • China
    China
    (8)
  • Switzerland
    Switzerland
    (6)
  • Italy
    Italy
    (5)
  • Netherlands
    Netherlands
    (4)
  • Czech Republic
    Czech Republic
    (3)
  • Japan
    Japan
    (3)
  • Norway
    Norway
    (2)
  • India
    India
    (1)
  • Mexico
    Mexico
    (1)
  • Indonesia
    Indonesia
    (1)
  • Austria
    Austria
    (1)

Region

  • North America
    North America
    (1)
  • Europe
    Europe
    (95)
  • Asia Pacific
    Asia Pacific
    (13)

Hoteliers say

NEW AI Review summary

Hoteliers like Bookboost for its transformative communication capabilities. The multi-channel messaging system ensures seamless guest interactions, leading to higher engagement and increased revenue. The intuitive interface and automation features save significant time in operations. Bookboost excels in providing personalized guest experiences while suggesting areas for potential improvement, such as integration breadth, and enhanced analytics for targeted services and productivity gains.

AI-generated from the text of customer reviews

Automation and Efficiency
Customer Experience
Guest Engagement
Future Developments
Intuitive Interface
Analytics and Reporting
CRM and Unified Inbox
Multi-channel Messaging
Integrations
Increased Revenue
10

How Yours Truly used automation to grow guest loyalty and save time

from in Kreisfreie Stadt München (Germany)

Verified
13 days ago
We’ve seen a big increase in repeat guests ever since we started to use Bookboost. We’ve seen an increase in positive feedback and reviews as well. Guests feel like they’re bonding with the team and forming a connection with the hotel. And when they come back to visit, they say they feel like they are visiting an old friend.
Country Germany
10

Collecting Excellent guest data with ease

Hotellier from 25-49 room Boutique in Düsseldorf (Germany)

Verified
6 months ago
We're trying to get more qualitative data from our guests to unterstand better how stay with us and where we can improve their experience. Bookboost helped us enormously in collecting the date we needed to make profund decisions. The easy messaging generator also allowed us to shrink down our front office work by over 4H a week
Country Germany
Hotellier
Medium Hotel
10

Efficient Communication & Many Automations!

Guest Operations from 5 to 9 room Vacation Rentals & Villa in

Verified
7 months ago
Bookboost has transformed our communication with guests at our tiny house rentals. The multi-channel messaging system ensures we're always reachable, which is crucial in providing a personalized guest experience. The interface is intuitive, making it easy to manage bookings and inquiries.
Guest Operations
X-Small Hotel
10

Simply outstanding

MD from 10 to 24 room Boutique in Bad Saarow (Germany)

Verified
7 months ago
Bookboost stands out, due to its unparalleled combination of easy to understand design and efficiency. The humble team around Willem ensures fast responses to our inquiries. For me Bookboost is the ultimate solution for everybody seeking a seamless and customer-centric journey.
Country Germany
MD
Small Hotel
10

How YellowSquare designed an effortless guest experience and enhanced internal cooperation

CIO from 50-74 room Hostel in Roma (Italy)

Verified
7 months ago
Definitely, I’d recommend Bookboost. They know what they are doing. The value for money is great. If you are a hotel or a hostel looking for a platform to communicate with customers adequately, or manage your data and organise your workflows, Bookboost is a great choice.
Country Italy
CIO
Medium Hotel
10

Send guests personal messages and improve internal workflows

Hotel Manager from 10 to 24 room City Center Hotel in Luzern (Switzerland)

Verified
7 months ago
That our guest can direct contact us in a short way. And that we can send our guest personal messages. And that we can work much more efficient.
Country Switzerland
Hotel Manager
Small Hotel
10

Bookboost has brought significant value to our hotel.

Business Trainee from 10 to 24 room City Center Hotel in Luzern (Switzerland)

Verified
7 months ago
Bookboost has brought significant value to our hotel. It has prepared our hotel for the guest relationship of the future by building up personalized automated messages for guests. The whole process was smooth, we didn’t need to adapt that much and the change was minor. The tool is easy to use and our colleagues adopt the tool quickly.
Country Switzerland
Business Trainee
Small Hotel
10

Great guest app with numerous features!

Sales Manager from 200 to 499 room Bed & Breakfast & Inn in Halmstad (Sweden)

Verified
7 months ago
Even if the guest app is not the only feature I use, it really is a standout feature, offering guests an engaging and convenient way to access our services. The opportunity to get in touch with our customers in a different way and propose new upselling opportunities is really amazing.
Country Sweden
Sales Manager
X-Large Hotel
9

Simple to use, high ROI and great support.

Revenue Manager from 200 to 499 room Bed & Breakfast & Inn in Oslo (Norway)

Verified
7 months ago
Bookboost's guest messaging solution has increased our guest engagement significantly. It's easy to communicate with Bookboost and they offer great support.
Country Norway
Revenue Manager
X-Large Hotel
9

When customer success can't be any better!

Reservations specialist from 500+ room Branded Hotel in (Sweden)

Verified
7 months ago
It is a true pleasure to work with a company like Bookboost. They are young, dynamic and fast. They always make you feel important regardless of size and they are reliable and forward thinking. They have truly changed the way we communicate with our customers and since implementing their solution we have both increased revenue and saved costs.
Country Sweden
Reservations specialist
X-Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Bookboost provides an integrated suite of tools that are designed to enhance the efficiency and effectiveness of hotel management and marketing. The CRM component of Bookboost allows hoteliers to streamline their guest journeys and marketing campaigns through advanced automation and workflow creation. This tool also aids in the deep analysis of guest data, offering valuable insights that can optimize future interactions and strategies. Additionally, the Unified Inbox consolidates all communication channels into a single platform, significantly reducing response times and improving the quality of customer service provided.

Question:

What differentiates this product or service from the competition?

Answer:

Bookboost's CRM offers a visual representation of the guest journey, making it straightforward and user-friendly for hoteliers to track communications and interactions at each stage. This feature ensures clarity and ease in managing guest relations. Additionally, the CRM supports multiple communication channels including email, WhatsApp, and SMS, allowing for versatile and effective outreach to guests.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Overall, Bookboost's CRM is an advanced, multi-faceted tool that caters to the complex needs of modern hotel operations, promoting efficiency and a personalized guest experience. The offering of Bookboost is geared towards saving time and improving the quality of guest interactions in the hospitality industry.

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Support

Verified Support

Bookboost AB has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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