Elina PMS vs. Infor HMS:
Which Is Right for You?

The Decision

Choosing between Elina PMS and Infor HMS hinges on your hotel’s specific needs and priorities. Both systems aim to streamline operations and enhance guest experiences, but they diverge significantly in features, user-friendliness, and support. Elina PMS is a cloud-based platform with a focus on direct bookings, automation, and integrations, while Infor HMS offers extensive customization and operational tools. Can your hotel benefit more from Elina’s ease of use or Infor’s adaptability?

Is Elina PMS or Infor HMS Better for Hotels?

Elina PMS and Infor HMS are both established property management solutions designed to improve operational efficiency, revenue management, and guest engagement. Elina PMS emphasizes increasing direct bookings, automating routine tasks, and providing detailed guest data, which appeals to hotels seeking revenue growth and guest personalization. Infor HMS, by contrast, prioritizes operational flexibility, extensive integrations, and automation of reservations and housekeeping, making it suitable for hotels with complex workflows.

The core difference lies in their approach: Elina PMS offers a comprehensive suite with many features tailored for smaller to mid-sized properties, while Infor HMS provides a highly customizable platform geared toward larger, multi-property, or enterprise-level hotels. Both systems aim to reduce manual work and improve data-driven decision-making, but their methods and strengths vary. Which aspect aligns better with your hotel's strategic goals?

Given the review data, Elina PMS has a higher overall rating (4.17/5 vs. 4.04/5), more recent reviews, and a higher likelihood to recommend (93% vs. 74%). Is your hotel seeking a proven, user-loved platform with recent positive feedback? Or is your team more interested in a highly configurable system that might require more setup and training?

Elina PMS vs Infor HMS: Which Should Your Hotel Choose?

If your hotel needs a straightforward, intuitive platform with strong guest engagement tools, go with Elina PMS. It's especially suitable for hotels focused on increasing direct bookings, automating guest communication, and integrating with a variety of partners. Its user-friendly interface and high customer support ratings (4.7/5) make onboarding and daily use easier, particularly for smaller teams.

Conversely, if your hotel requires extensive customization, complex operational workflows, and sophisticated reporting, Infor HMS is likely a better fit. It’s ideal for larger properties or hotel groups seeking personalized workflows, flexible modules like housekeeping, and deep integration with booking channels. Its mobile app adds convenience, but some users report stability issues and a less modern interface.

For your team, consider whether ease of use and rapid deployment are your priorities (Elina) or if you prefer a more tailored, scalable solution that adapts to your specific operational needs (Infor). The volume of recent reviews and higher overall ratings favor Elina PMS as the more trusted choice currently.

Is Elina PMS or Infor HMS Easier to Use?

Elina PMS boasts a solid UI/UX rating of 4.3/5, with many reviewers describing it as very easy to operate. Users highlight its straightforward onboarding process, intuitive navigation, and helpful support, which simplifies staff training and daily management. Reviewers mention that Elina’s interface feels modern, and its in-software helpdesk reduces reliance on external support.

Infor HMS receives a slightly lower ease of use score of 3.88/5, with reviews pointing out that while navigation is manageable, the user interface could be more intuitive and visually appealing. Some users report a learning curve when mastering its complex features and workflows, although onboarding support is appreciated.

Edge: Elina PMS.

Which Has Better Features: Elina PMS or Infor HMS?

Elina PMS offers 30 features exclusive to its platform, including a built-in channel manager, booking engine, guest CRM, EPoS, native email marketing, ID scanner, digital registration, integrated payment terminals, task management, automated reminders, online check-in, and real-time reporting. These features collectively support direct bookings, guest engagement, and operational automation in a way that Infor HMS lacks.

Infor HMS provides only one feature unique to its platform—mobile app support—which enhances mobility but covers fewer operational functions compared to Elina. Both systems share 19 features, like reservation management, housekeeping, and standard reporting, but Elina’s broader feature set gives it a clear edge for hotels seeking an all-in-one solution.

Edge: Elina PMS.

Which Has Better Customer Support: Elina PMS or Infor HMS?

Elina PMS’s customer support is highly rated at 4.7/5, with many reviews praising the responsiveness, helpfulness, and knowledge of their support team. Guests often mention the support team’s proactive approach and willingness to listen, which makes onboarding smoother and troubleshooting quicker.

Infor HMS’s support scores a 4.04/5, with reviews highlighting prompt responses and professionalism, but some note that support can be inconsistent during system updates or bug fixes. Support is generally appreciated but not as highly rated or consistently praised as Elina’s.

Edge: Elina PMS.

Which Has More Integrations: Elina PMS or Infor HMS?

Elina PMS supports 20 verified integrations, including partners like RoomChecking, Lighthouse, SiteMinder, and Duve, among others. Its integration ecosystem is strong but focused on core hotel operations like booking, payments, and revenue management.

Infor HMS boasts a significantly larger ecosystem with 113 verified integrations, including major booking channels like Expedia, HRS, and Booking.com, as well as numerous operational and revenue tools. This extensive network is advantageous if your hotel relies on many third-party systems for daily operations.

Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Elina PMS or Infor HMS?

Elina PMS enjoys a higher overall rating of 4.17/5, with recent reviews emphasizing its ease of use, support, and feature set. Hoteliers across segments—particularly extended stay and serviced apartments—rate it favorably, citing improvements in automation and guest engagement.

Infor HMS's rating is slightly lower at 4.04/5, with reviews noting its robustness but also mentioning issues with stability and aesthetics. Larger hotel groups or properties valuing extensive customization tend to give higher scores, but overall, Elina’s recent reviews are more positive.

Given the review count and recency, Elina PMS is the more highly rated platform currently.

How Much Do Elina PMS and Infor HMS Cost?

Elina PMS charges a fixed monthly fee of $700, with no free tier, trial, or indication of tiered pricing. This straightforward pricing makes budgeting easier but might be costly for very small properties.

Infor HMS does not publicly list pricing, which is typical for enterprise solutions. It generally involves custom quotes based on hotel size, modules, and integrations, making it less transparent but potentially scalable for large hotel groups.

What Type of Hotel Should Use Elina PMS?

• Hotels that prioritize increasing direct bookings through integrated booking engines and channel management.
• Teams seeking a user-friendly PMS that simplifies daily operations.
• Hotels focused on automating guest communication and personalization.
• Properties with small to mid-sized portfolios needing comprehensive features without extensive customization.
• Hotels that value responsive, high-rated support.

Not ideal if you require extensive custom workflows or have very complex operational needs that exceed standard features.

What Type of Hotel Should Use Infor HMS?

• Large hotels or multi-property groups needing highly customizable workflows.
• Hotels that rely heavily on extensive third-party integrations.
• Properties that want a mobile app for staff mobility.
• Hotels that value detailed reporting and operational modules like housekeeping.
• Hotels seeking a scalable platform with global reach.

Not ideal if you prefer a simple, out-of-the-box system with minimal setup or prioritize aesthetics over functionality.

The Bottom Line for Hotels

Elina PMS and Infor HMS serve different hotel profiles. Elina is more suitable for properties seeking ease of use, faster onboarding, and features that boost direct bookings. Its high review scores and recent positive feedback make it a strong choice for small to mid-sized hotels.

Infor HMS excels in customization, integration, and operational complexity, making it well-suited for large hotel groups or those with intricate workflows. Its extensive partner network and flexible modules support complex operational needs but may require more effort to manage.

If your hotel values proven user satisfaction, simplicity, and a broad feature set, Elina PMS is the recommended option. For larger properties with demanding operational requirements and a need for deep customization, Infor HMS can deliver tailored solutions—though at the expense of ease and immediacy.

In today’s review landscape, Elina PMS’s higher recent reviews, greater overall ratings, and more positive hoteliers’ sentiment position it as the more reliable choice.