Elina PMS

4.6 (26 REVIEWS)

HT Score

73 out of 100

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Elina PMS

Name: Elina PMS
Rating: 4.6 (26 reviews)

4.6 (26 REVIEWS)

Ranked 29 (out of 315) in Property Management Systems

Get more direct! Know your guests better. Automate and save time. Make informed decisions.

92% recommended by 24 hotels

Elina PMS has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

Bell avatar Bell - AI powered product analyst

I analyzed all of Elina PMS’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Elina PMS for its comprehensive features that aid in revenue management and operational efficiency, especially in managing occupancy and flexible stay durations. They also appreciate the robust integration capabilities with various accounting and payment systems, which streamline financial operations. Additionally, the support team is consistently praised for their responsiveness and helpfulness. However, some users find the system complex and believe there's room for improvement in the online help resources and user interface. Overall, Elina PMS helps hoteliers increase revenue, decrease costs, and enhance the customer experience by providing powerful tools for daily management and decision-making.

Read their reviews

Support

Exceptional

5 reviews mentions in "Support"

4 positive

1 negative

Hoteliers often highlight the excellent customer support provided by Elina PMS. They appreciate the reliability and straightforwardness of the system, coupled with timely communication about system updates. The support team is commended for being super friendly, helpful, and quick in responding to queries. Specific team members like Alphius and Josivo are noted for going the extra mile to accommodate user needs, offering guidance on system features, and ensuring that the software aligns well with business requirements. Despite occasional challenges in reaching support by phone during business hours, the overall sentiment towards the support service remains highly positive. Hoteliers also suggest the need for more frequent in-depth training courses to help users stay updated with the system's features.

Managing Director

9 months ago

Verified

... Pax occupancy based price configuration is quite complex. Elina support team was very helpful to setup and guide us accordingly. ...

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Hotel Manager

10 months ago

Verified

... The Support Team (Alphius and Josivo) has always been very welcoming and helpful, always going the extra mile to accommodate our needs and advise on the system features that best suit our business. ...

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Short term lets coordinator

10 months ago

Verified

... I think in depth training courses could be offered more often to anyone that uses it. Its sometimes hard to keep up to date with all the updates the system has. ...

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Business Development Manager

12 months ago

Verified

... then we would be glad if every time someone could answer the phone (during business hours). Sometimes it goes to ...

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Owner/ Director

14 months ago

Verified

... just another name on their client list. And are very prompt in responding. I really don't think that our business ...

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Automation

Optimized

1 reviews mentions in "Automation"

1 positive

0 negative

Hoteliers often highlight Elina PMS's effective automation capabilities within its property management system. They specifically mention that the automation features efficiently handle repetitive tasks, like billing and reporting, which significantly reduces manual errors and saves time. The system's ease of use in setting up these automated processes is noted, ensuring seamless integration into daily operations without the need for extensive training. This contributes positively to workflow efficiency, allowing hotel staff to focus on delivering better service rather than getting bogged down by administrative tasks.

manager /owner

9 months ago

Verified

... -Easy to use and train new staff on- support is always on hand- integrated fuction with Xero and Stripe payments. ...

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Integrations

Seamless

1 reviews mentions in "Integrations"

1 positive

0 negative

Hoteliers often commend Elina PMS for its robust integrations, highlighting its seamless operation with PDQ and PMS systems, which enhances the ability to store credit card information securely. They appreciate the intuitive and efficient processes such as invoicing rules and the capability to manage group bookings with a consolidated invoice. Additionally, the software's integration with financial tools like Xero and Stripe is praised for being user-friendly and facilitating easy payment processing.

manager /owner

9 months ago

Verified

... staff on- support is always on hand- integrated fuction with Xero and Stripe payments. ...

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Hotel Manager

10 months ago

Verified

... Integration between pdq and pms to store credit cards. Invoicing rules procedures can be quicker and more intuitive. Group booking should have a general invoice. ...

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Value

Balanced

4 reviews mentions in "Value"

2 positive

2 negative

Hoteliers often express that Elina PMS provides significant value, particularly noting its reliable system that avoids overbookings. Users appreciate that the support team is exceptionally friendly and promptly addresses inquiries, which adds to the perceived value. Despite minor issues like handling closing to arrival and credit notes, planned upgrades indicate a commitment to resolving these concerns. The complexity of the pax occupancy-based price configuration is highlighted, but the supportive guidance from the Elina support team effectively increases the software's value for users.

Managing Director

9 months ago

Verified

... Pax occupancy based price configuration is quite complex. Elina support team was very helpful to setup and guide us accordingly. ...

See full review

manager /owner

9 months ago

Verified

... Minor issues with closing to arrival and credit notes are a bit of a pain but there are work arounds and planned upgrades to resolve these issues. ...

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Business Development Manager

12 months ago

Verified

... later. However this does not happen very often. Overall still very satisfied with Elina! ...

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Owner/ Director

14 months ago

Verified

... with 20 properties collectively. Elina has noticeably improved company turnover through (a) now being able to take advantage ...

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Functionality

Advanced

5 reviews mentions in "Functionality"

5 positive

0 negative

Hoteliers often praise Elina PMS for its functional reliability and straightforward system operations, which effectively handle core tasks like booking without issues such as overbooking or significant downtime. The system provides timely updates and boasts user-friendly features, though some users suggest more frequent in-depth training offerings. Automation within the system appears beneficial, especially for billing and reporting, though there's room for improvement in making invoicing procedures quicker and more intuitive. Additionally, while customization options are appreciated, certain complex features like pax occupancy-based price configurations require assistance from the helpful support team. Overall, Elina PMS effectively balances flexibility with control, aiding the management processes in hospitality settings.

Managing Director

9 months ago

Verified

... System flexibility with effective control is key to ease of management. Fortunately, Elina made it possible for us. Thanks a lot. ...

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manager /owner

9 months ago

Verified

... Minor issues with closing to arrival and credit notes are a bit of a pain but there are work arounds and planned upgrades to resolve these issues. ...

See full review

Hotel Manager

10 months ago

Verified

... Integration between pdq and pms to store credit cards. Invoicing rules procedures can be quicker and more intuitive. Group booking should have a general invoice. ...

See full review

Short term lets coordinator

10 months ago

Verified

... I think in depth training courses could be offered more often to anyone that uses it. Its sometimes hard to keep up to date with all the updates the system has. ...

See full review

Business Development Manager

12 months ago

Verified

See full review

Owner/ Director

14 months ago

Verified

... and what it lacks in 'pizzazz' it makes up for in features and reliability. ...

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User Interface

Intuitive

3 reviews mentions in "User Interface"

0 positive

3 negative

Hoteliers often note that the user interface of Elina PMS has room for improvement regarding ease of navigation, with some aspects requiring more in-depth training to master, suggesting it may not be fully intuitive for first-time users. Users have expressed difficulties in staying up to date with interface changes, implying a need for clearer communication or guidance when updates occur. While details about visual design or responsiveness were not emphasized, the mention of training points to usability challenges that first-time users may encounter. Additionally, specific feedback on visual appeal, responsiveness, mobile compatibility, or accessibility was not provided in the extracts, indicating that the main concern is more about achieving proficiency in using the system rather than its immediate visual or technical performance.

Short term lets coordinator

10 months ago

Verified

... I think in depth training courses could be offered more often to anyone that uses it. Its sometimes hard to keep up to date with all the updates the system has. ...

See full review

Owner/ Director

14 months ago

Verified

... - Can be a click-heavy system to use, partly because of the need for ...

See full review

Sales Manager

14 months ago

Verified

... When I first took over the system, I sometimes found the system very complicated and could be confusing. I often have to call support. ...

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Hoteliers Most Frequently Mention

Support Team

Flexibility and System Complexity

User Feedback and Development

Ease of Use and Training

Integration with Other Systems

Reporting Tools

Revenue Management

User Interface

Cost and Value

What Types of Hotels Elina PMS is Popular For

Size

3 | X-Small (1-9 room)

8 | Small (10-24 room)

7 | Medium (25-74 room)

4 | Large (75-199 room)

2 | X-Large (200+ room)

Country

17 | United Kingdom

2 | Germany

1 | United Arab Emirates

1 | Chile

1 | Thailand

1 | Kenya

1 | Ireland

1 | Switzerland

Type

12 | Extended Stay & Serviced Apartments

8 | Luxury Hotels

8 | Vacation Rentals & Villas

7 | Bed & Breakfast & Inns

4 | City Center Hotels

4 | Resorts

3 | Boutiques

2 | Airport/Conference Hotels

1 | Branded Hotels

1 | Limited Service & Budget Hotels

1 | Motels

Region

21 | Europe

1 | Asia Pacific

1 | Middle East

1 | South America

1 | Africa

Elina PMS Reviews Summary

4.6

Excellent

26 reviews

Ease of Use

4.3/5

Customer Support

4.7/5

ROI

4.5/5

Implementation

4.4/5

Elina PMS Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

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View top Elina PMS alternatives

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Elina PMS Integrations

Company	Functionality
SiteMinder 92% recommended by 2315 hotels	Channel Managers
Duve 96% recommended by 534 hotels	Upselling Software +2 more
Hotelchamp 92% recommended by 108 hotels	Direct Booking Tools
RevControl 92% recommended by 76 hotels	Revenue Management Systems
PriceLabs 100% recommended by 47 hotels	VR Dynamic Pricing +2 more
Triptease 93% recommended by 147 hotels	Direct Booking Tools
STAAH 95% recommended by 30 hotels	Channel Managers
Hoxell 98% recommended by 28 hotels	Housekeeping Software
Breezeway 99% recommended by 27 hotels	Cleaning & Operations
Loopon 87% recommended by 21 hotels	Upselling Software

Browse all integrations (18)

Support

Unverified

Elina PMS has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates

2025

Learn more about the GCSC Certification

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HT Score

73/100

Recommended

92%

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Elina PMS

Hoteliers Most Frequently Mention

What is Elina PMS?

Cloudbeds

Mews

RMS

Agilysys

Direct billing

RevPaR & ADR Reports

Multi-currency

Transactional Emails (booking, folios, etc)

Automated night audit

Guest Communication (SMS Messaging)

Native Email Marketing

Guest profiles

Guest CRM

Gift Vouchers

Channel Manager

Booking Engine

Transactional Emails (booking, folios, etc)

Centralized user & role management

Multi-lingual

Cloud based

On premise

Guest Communication (SMS Messaging)

Guest profiles

Centralized Messaging

Transactional Emails (booking, folios, etc)

Mobile Device Notes & Tasks (Voice-to-Text)

Mobile App

Automated night audit

Calendar view

Multi-lingual

Task Management

Automated reminders

Guest profiles

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Group functionality

Automated Space Optimization

Integrated ID & Passport Scanner

Digital Registration

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

ID Scanning & Registration Pre-fill

Lobby Kiosk

Housekeeping module

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

Integrated Payment Terminal & Card Reader

Direct billing

Multi-currency

Payment processing

Payment Requests

RevPaR & ADR Reports

Gift Vouchers

Channel Manager

Integrated CRS

Drag-n-Drop Tapechart

Rate Management

Automated Space Optimization

Rules Based Room Assignments

Transactional Emails (booking, folios, etc)

RevPaR & ADR Reports

Custom rates

Ancillary revenue tracking

Revenue management module

Base Pricing

PCI Compliant