Elina PMS

4.6 (25 REVIEWS)

HTR Score icon
HT Score  
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked 23 (out of 311) in Property Management Systems

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Ratings Summary

4.6
Excellent
Ease of Use
4.3/5
Customer Support
4.7/5
ROI
4.5/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Elina PMS is the #21 most trending product in the Property Management Systems category (out of 311) and the #509 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Elina PMS’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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75 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Elina PMS
Founded in 2007 | Headquarters in United Kingdom | 20 employees
Elina PMS - cloud based smarter property management software for managing reservations, payments, guests, companies, OTAs, billing, and reporting in one system, with friendly customer service, in-software helpdesk and APIs. Choose the elements you want: PMS, channel management, booking engine, website, online check-in and payments. We excel at helping hotels in increasing direct bookings, getting to know their guests better to personalise their stay, automating tasks to save time, reducing costs on payments and providing data to help with decision making.

Capabilities

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Elina PMS doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Elina PMS Average Elina PMS

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Hotelier Rating

Excellent
21
Very Good
1
Average
2
Poor
0
Terrible
1

Property Size

  • X-Small (4)
  • Small (6)
  • Medium (5)
  • Large (4)
  • X-Large (1)

Country

  • United Kingdom
    United Kingdom
    (17)
  • United Arab Emirates
    United Arab Emirates
    (1)
  • Chile
    Chile
    (1)
  • Thailand
    Thailand
    (1)
  • Norway
    Norway
    (1)
  • Ireland
    Ireland
    (1)
  • Germany
    Germany
    (1)
  • Switzerland
    Switzerland
    (1)

Region

  • Europe
    Europe
    (21)
  • Asia Pacific
    Asia Pacific
    (1)
  • Middle East
    Middle East
    (1)
  • South America
    South America
    (1)

Hoteliers say

NEW AI Review summary

Hoteliers like Elina PMS for its comprehensive features that aid in revenue management and operational efficiency, especially in managing occupancy and flexible stay durations. They also appreciate the robust integration capabilities with various accounting and payment systems, which streamline financial operations. Additionally, the support team is consistently praised for their responsiveness and helpfulness. However, some users find the system complex and believe there's room for improvement in the online help resources and user interface. Overall, Elina PMS helps hoteliers increase revenue, decrease costs, and enhance the customer experience by providing powerful tools for daily management and decision-making.

AI-generated from the text of customer reviews

Support Team
Flexibility and System Complexity
User Feedback and Development
Ease of Use and Training
Integration with Other Systems
Reporting Tools
Revenue Management
User Interface
Cost and Value
10

User friendly

Managing Director from 10 to 24 room Extended Stay & Serviced Apartment in Beatenberg (Switzerland)

Verified
1 months ago
System flexibility with effective control is key to ease of management. Fortunately, Elina made it possible for us. Thanks a lot.
Country Switzerland
Managing Director
Small Hotel
10

Time saving software with great support.

manager /owner from 10 to 24 room Vacation Rentals & Villa in Pitt (United Kingdom)

Verified
1 months ago
-Easy to use and train new staff on- support is always on hand- integrated fuction with Xero and Stripe payments.
Country United Kingdom
manager /owner
Small Hotel
7

Amazing support team

Hotel Manager from 75-99 room City Center Hotel in (United Kingdom)

Verified
2 months ago
The Support Team (Alphius and Josivo) has always been very welcoming and helpful, always going the extra mile to accommodate our needs and advise on the system features that best suit our business.
Country United Kingdom
Hotel Manager
Large Hotel
8

Brilliant service

Short term lets coordinator from 100 to 199 room Extended Stay & Serviced Apartment in Chester (United Kingdom)

Verified
3 months ago
Our account manager is absolutely fantastic! Always responds to any question we may have about Elina. Elina makes our lives a whole lot easier.
Country United Kingdom
Short term lets coordinator
Large Hotel
10

Very reliable system with great support team

Business Development Manager from 10 to 24 room Boutique in Berlin (Germany)

Verified
4 months ago
We are very satisfied with Elina PMS, it is very reliable and straight-forward system. All system updates are communicated in prior. No overbookings. The support team is super friendly and helpful, all our questions are answered quickly and they make sure all is clarified. They have also a lot of helpful articles with instructions if we hav...
Country Germany
Business Development Manager
Small Hotel
10

Excellent Flexible Product and Excellent Customer Support

Owner/ Director from in Drumshanbo (Ireland)

Verified
6 months ago
We use Elina PMS to manage 2 self-catering complexes with 20 properties collectively. Elina has noticeably improved company turnover through (a) now being able to take advantage of non-standard stay durations and arrival days, and (b) through the use of their preferred channel manager now having an extended season beyond what is typical for...
Country Ireland
Owner/ Director
7

Review of Elina

Sales Manager from 5 to 9 room Vacation Rentals & Villa in (United Kingdom)

Verified
7 months ago
It's great to have an automated booking system. I like the clear calendar too. Aphius is very efficient and professional.
Country United Kingdom
Sales Manager
X-Small Hotel
10

Elina PMS Review

Operations Executive from 10 to 24 room Extended Stay & Serviced Apartment in (United Kingdom)

Verified
7 months ago
- Very friendly staff and you tend to only speak with the same team, so you get to build a good relationship. The team will always get back to you and will always be able to fix the issue or let you know how you can resolve in future. Great at explaining and training. Always happy to help.
Country United Kingdom
Operations Executive
Small Hotel
10

Highly Recommended

Office manager from 50-74 room City Center Hotel in (United Kingdom)

Verified
7 months ago
In contrast with other companies that we have use in the past, Elina are very responsive to any issues or questions and are always quick to respond.
Country United Kingdom
Office manager
Medium Hotel
10

Property Management System

Business Owner from 5 to 9 room Extended Stay & Serviced Apartment in (United Kingdom)

Verified
7 months ago
Elina PMS is an easy to use Property Management System that has a lot of functionality to help manage our properties in our short stay business. New properties are easy to set up and manage and the calendar gives a visual overview of occupancy. There are also a lot of reporting tools which allows an analysis of the bookings received and can...
Country United Kingdom
Business Owner
X-Small Hotel
  • 1
  • 2
  • 3

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Elina PMS excels in several areas as a property management software. It helps save time by automating daily tasks like managing bookings, invoicing, and communicating with guests​​. The system diversifies bookings by mixing business with leisure and strengthens direct sales​​. It offers real-time data and reporting for quick decision-making​​ and features over 50 integrations for connected systems​​. The software is user-friendly, facilitating easy data search and action initiation​​, and allows for better guest relationship management​​. Additionally, Elina PMS is cloud-based with a high uptime, accessible from anywhere​​, and provides strong data management and security​​.

Question:

What differentiates this product or service from the competition?

Answer:

Elina PMS stands out from its competitors through a combination of time-saving automation for various tasks like booking and invoicing, the ability to blend business with leisure bookings, and real-time data for informed decision-making. It also boasts over 50 integrations, offering a highly connected system, and a user-friendly interface that simplifies day-to-day operations. Additionally, its focus on enhancing guest relationships, cloud-based accessibility with high uptime, and robust data management and security further differentiate it in the property management software market.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

For a hotelier considering Elina PMS, it's crucial to thoroughly evaluate how its features align with your specific needs. Pay particular attention to its automation capabilities, which can significantly streamline daily operations, and its robust data management, which can enhance decision-making. Also, consider the flexibility offered by its cloud-based system and the potential benefits of its guest relationship management features. Tailoring the software's extensive functionalities to your hotel's unique requirements could be key to maximizing its benefits.

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Recommended by
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Adir Ron CMO @ Duve
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Adir Ron CMO @ Duve
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Support

Unverified

Elina PMS has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center Product Updates
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2024

Learn more about the GCSC Certification

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HT Score

75/100

Recommended

92%

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