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Elina PMS
4.6 (26 REVIEWS)
HT Score
73 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Elina PMS
Ranked 28 (out of 315) in Property Management Systems
Get more direct! Know your guests better. Automate and save time. Make informed decisions.
92% recommended by 24 hotels
Elina PMS has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.
Bell - AI powered product analyst
I analyzed all of Elina PMS’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Elina PMS for its comprehensive features that aid in revenue management and operational efficiency, especially in managing occupancy and flexible stay durations. They also appreciate the robust integration capabilities with various accounting and payment systems, which streamline financial operations. Additionally, the support team is consistently praised for their responsiveness and helpfulness. However, some users find the system complex and believe there's room for improvement in the online help resources and user interface. Overall, Elina PMS helps hoteliers increase revenue, decrease costs, and enhance the customer experience by providing powerful tools for daily management and decision-making.
Support
Supportive
Hoteliers often highlight the excellent customer support provided by Elina PMS. They appreciate the reliability and straightforwardness of the system, coupled with timely communication about system updates. The support team is commended for being super friendly, helpful, and quick in responding to queries. Specific team members like Alphius and Josivo are noted for going the extra mile to accommodate user needs, offering guidance on system features, and ensuring that the software aligns well with business requirements. Despite occasional challenges in reaching support by phone during business hours, the overall sentiment towards the support service remains highly positive. Hoteliers also suggest the need for more frequent in-depth training courses to help users stay updated with the system's features.
Owner/ Director
12.683292733679 months ago
Verified
... We use Elina PMS to manage 2 self-catering complexes with 20 properties collectively. Elina has noticeably improved company turnover through (a) now being able to take advantage of non-standard stay durations and arrival days, and (b) through the use of their preferred channel manager now having an extended season beyond what is typical for the Channel Islands (our location). However, what really sets Elina apart is the absolutely excellent support provided. The team are always friendly, helpful and knowledgeable. They understand my specific processes - we are not just another name on their client list. And are very prompt ...
See full reviewBusiness Development Manager
11.070389508097 months ago
Verified
... We are very satisfied with Elina PMS, it is very reliable and straight-forward system. All system updates are communicated in prior. No overbookings. The support team is super friendly and helpful, all our questions are answer ...
See full reviewBusiness Development Manager
11.070389508256 months ago
Verified
... We are very satisfied with Elina PMS, it is very reliable and straight-forward system. All system updates are communicated in prior. No overbookings. The support team is super friendly and helpful, ...
See full reviewBusiness Development Manager
11.070389508408 months ago
Verified
... We are very satisfied with Elina PMS, it is very reliable and straight-forward system. All system updates are communicated in prior. No overbookings. The support team is super friendly and helpful, all our questions are answered ...
See full reviewBusiness Development Manager
11.070389508701 months ago
Verified
... If anything, then we would be glad if every time someone could answer the phone (during business hours). Sometimes it goes to mailbox and we have to wait for a call back or try again later. However ...
See full reviewShort term lets coordinator
9.3929701540125 months ago
Verified
... Brilliant service ...
See full reviewShort term lets coordinator
9.3929701541562 months ago
Verified
... I think in depth training courses could be offered more often to anyone that uses it. Its sometimes hard to keep up to date with all the updates the system has. ...
See full reviewShort term lets coordinator
9.3929701542981 months ago
Verified
... Our account manager is absolutely fantastic! Always responds to any question we may have about Elina. Elina makes our lives a whole lot easier. ...
See full reviewHotel Manager
9.1671637028297 months ago
Verified
... The Support Team (Alphius and Josivo) has always been very welcoming and helpful, always going the extra mile to accommodate our needs and advise on the system features that best suit our business. ...
See full reviewManaging Director
7.9413572513579 months ago
Verified
... System flexibility with effective control is key to ease of management. Fortunately, Elina made it possible for us. Thanks a lot. ...
See full reviewAutomation
Streamlined
Hoteliers often highlight Elina PMS's effective automation capabilities within its property management system. They specifically mention that the automation features efficiently handle repetitive tasks, like billing and reporting, which significantly reduces manual errors and saves time. The system's ease of use in setting up these automated processes is noted, ensuring seamless integration into daily operations without the need for extensive training. This contributes positively to workflow efficiency, allowing hotel staff to focus on delivering better service rather than getting bogged down by administrative tasks.
manager /owner
8.2316798377356 months ago
Verified
... -Easy to use and train new staff on- support is always on hand- integrated fuction with Xero and Stripe payments. ...
See full reviewIntegrations
Connected
Hoteliers often commend Elina PMS for its robust integrations, highlighting its seamless operation with PDQ and PMS systems, which enhances the ability to store credit card information securely. They appreciate the intuitive and efficient processes such as invoicing rules and the capability to manage group bookings with a consolidated invoice. Additionally, the software's integration with financial tools like Xero and Stripe is praised for being user-friendly and facilitating easy payment processing.
Hotel Manager
9.1671637142917 months ago
Verified
... Integration between pdq and pms to store credit cards. Invoicing rules procedures can be quicker and more intuitive. Group booking should have a general invoice. ...
See full reviewmanager /owner
8.2316798435409 months ago
Verified
... -Easy to use and train new staff on- support is always on hand- integrated fuction with Xero and Stripe payments. ...
See full reviewmanager /owner
8.2316798436955 months ago
Verified
... -Easy to use and train new staff on- support is always on hand- integrated fuction with Xero and Stripe payments. ...
See full reviewmanager /owner
8.2316798438542 months ago
Verified
... -Easy to use and train new staff on- support is always on hand- integrated fuction with Xero and Stripe payments. ...
See full reviewValue
Balanced
Hoteliers often express that Elina PMS provides significant value, particularly noting its reliable system that avoids overbookings. Users appreciate that the support team is exceptionally friendly and promptly addresses inquiries, which adds to the perceived value. Despite minor issues like handling closing to arrival and credit notes, planned upgrades indicate a commitment to resolving these concerns. The complexity of the pax occupancy-based price configuration is highlighted, but the supportive guidance from the Elina support team effectively increases the software's value for users.
Owner/ Director
12.683292752908 months ago
Verified
... We use Elina PMS to manage 2 self-catering complexes with 20 properties collectively. Elina has noticeably improved company turnover through (a) now being able to take advantage of non-standard stay ...
See full reviewOwner/ Director
12.683292753126 months ago
Verified
... We use Elina PMS to manage 2 self-catering complexes with 20 properties collectively. Elina has noticeably improved company turnover through (a) now being able to take advantage of non-standard stay durations and arrival days, and (b) through the use of their preferred channel manager now having an extended ...
See full reviewBusiness Development Manager
11.070389527507 months ago
Verified
... We are very satisfied with Elina PMS, it is very reliable and straight-forward system. All system updates are communicated in prior. No overbookings. The support team is super friendly and helpful, ...
See full reviewmanager /owner
8.2316798503065 months ago
Verified
... Minor issues with closing to arrival and credit notes are a bit of a pain but there are work arounds and planned upgrades to resolve these issues. ...
See full reviewManaging Director
7.9413572698148 months ago
Verified
... Pax occupancy based price configuration is quite complex. Elina support team was very helpful to setup and guide us accordingly. ...
See full reviewManaging Director
7.941357269975 months ago
Verified
... Pax occupancy based price configuration is quite complex. Elina support team was very helpful to setup and guide us accordingly. ...
See full reviewFunctionality
Reliable
Hoteliers often praise Elina PMS for its functional reliability and straightforward system operations, which effectively handle core tasks like booking without issues such as overbooking or significant downtime. The system provides timely updates and boasts user-friendly features, though some users suggest more frequent in-depth training offerings. Automation within the system appears beneficial, especially for billing and reporting, though there's room for improvement in making invoicing procedures quicker and more intuitive. Additionally, while customization options are appreciated, certain complex features like pax occupancy-based price configurations require assistance from the helpful support team. Overall, Elina PMS effectively balances flexibility with control, aiding the management processes in hospitality settings.
Owner/ Director
12.683292760729 months ago
Verified
... - Can be a click-heavy system to use, partly because of the need for so many options to suit all styles of business. - Whilst the support team are excellent, it can be difficult to find what is needed in the online Help - which could do with guidance more focussed on answering questions. - Not as modern in terms of user-interface as some other systems I have seen. But Elina is clear and well-organised and what it lacks in 'pizzazz' it makes up for in features ...
See full reviewBusiness Development Manager
11.070389535209 months ago
Verified
... We are very satisfied with Elina PMS, it is very reliable and straight-forward system. All system updates are communicated in prior. No overbookings. The support team is super friendly and helpful, ...
See full reviewBusiness Development Manager
11.070389535537 months ago
Verified
... We are very satisfied with Elina PMS, it is very reliable and straight-forward system. All system updates are communicated in prior. No overbookings. The support team is super friendly and helpful, all our questions are answered quickly and they make sure all is clarified. They have also a lot of helpful articles with instructions if we have any questions about the system or want to make any changes ...
See full reviewShort term lets coordinator
9.3929701808587 months ago
Verified
... I think in depth training courses could be offered more often to anyone that uses it. Its sometimes hard to keep up to date with all the updates the system has. ...
See full reviewHotel Manager
9.1671637294082 months ago
Verified
... The Support Team (Alphius and Josivo) has always been very welcoming and helpful, always going the extra mile to accommodate our needs and advise on the system features that best suit our business. ...
See full reviewHotel Manager
9.1671637295576 months ago
Verified
... Integration between pdq and pms to store credit cards. Invoicing rules procedures can be quicker and more intuitive. Group booking should have a general invoice. ...
See full reviewHotel Manager
9.1671637297013 months ago
Verified
... Integration between pdq and pms to store credit cards. Invoicing rules procedures can be quicker and more intuitive. Group booking should have a general invoice. ...
See full reviewHotel Manager
9.1671637298495 months ago
Verified
... Integration between pdq and pms to store credit cards. Invoicing rules procedures can be quicker and more intuitive. Group booking should have a general invoice. ...
See full reviewHotel Manager
9.1671637300086 months ago
Verified
... The Support Team (Alphius and Josivo) has always been very welcoming and helpful, always going the extra mile to accommodate our needs and advise on the system features that best suit our business. ...
See full reviewHotel Manager
9.1671637301598 months ago
Verified
... Integration between pdq and pms to store credit cards. Invoicing rules procedures can be quicker and more intuitive. Group booking should have a general invoice. ...
See full reviewHotel Manager
9.1671637303035 months ago
Verified
... Integration between pdq and pms to store credit cards. Invoicing rules procedures can be quicker and more intuitive. Group booking should have a general invoice. ...
See full reviewmanager /owner
8.2316798594907 months ago
Verified
... Minor issues with closing to arrival and credit notes are a bit of a pain but there are work arounds and planned upgrades to resolve these issues. ...
See full reviewManaging Director
7.9413572789942 months ago
Verified
... System flexibility with effective control is key to ease of management. Fortunately, Elina made it possible for us. Thanks a lot. ...
See full reviewManaging Director
7.9413572791439 months ago
Verified
... Pax occupancy based price configuration is quite complex. Elina support team was very helpful to setup and guide us accordingly. ...
See full reviewUser Interface
Intuitive
Hoteliers often note that the user interface of Elina PMS has room for improvement regarding ease of navigation, with some aspects requiring more in-depth training to master, suggesting it may not be fully intuitive for first-time users. Users have expressed difficulties in staying up to date with interface changes, implying a need for clearer communication or guidance when updates occur. While details about visual design or responsiveness were not emphasized, the mention of training points to usability challenges that first-time users may encounter. Additionally, specific feedback on visual appeal, responsiveness, mobile compatibility, or accessibility was not provided in the extracts, indicating that the main concern is more about achieving proficiency in using the system rather than its immediate visual or technical performance.
Owner/ Director
12.683292768684 months ago
Verified
... - Can be a click-heavy system to use, partly because of the need for so many options to suit all styles of business. - Whilst the support team are excellent, it can be difficult to find what is ...
See full reviewOwner/ Director
12.683292768894 months ago
Verified
... - Can be a click-heavy system to use, partly because of the need for so many options to suit all styles of business. - Whilst the support team are excellent, it can be difficult to find what is needed in the online Help - which could do with guidance more focussed on answering questions. - Not as modern ...
See full reviewOwner/ Director
12.683292769045 months ago
Verified
... - Can be a click-heavy system to use, partly because of the need for so many options to suit all styles of business. - Whilst the support team are excellent, it can be difficult to find what is needed in the online Help - which could do with guidance more focussed on answering questions. - Not as modern in terms of user-interface as some other systems I have seen. But Elina is clear ...
See full reviewShort term lets coordinator
9.3929701885461 months ago
Verified
... I think in depth training courses could be offered more often to anyone that uses it. Its sometimes hard to keep up to date with all the updates the system has. ...
See full reviewShort term lets coordinator
9.3929701886955 months ago
Verified
... I think in depth training courses could be offered more often to anyone that uses it. Its sometimes hard to keep up to date with all the updates the system has. ...
See full reviewHoteliers Most Frequently Mention
What Types of Hotels Elina PMS is Popular For
Size
3 | X-Small (1-9 room)
8 | Small (10-24 room)
7 | Medium (25-74 room)
4 | Large (75-199 room)
2 | X-Large (200+ room)
Country
17 | United Kingdom
2 | Germany
1 | United Arab Emirates
1 | Chile
1 | Thailand
1 | Kenya
1 | Ireland
1 | Switzerland
Type
12 | Extended Stay & Serviced Apartments
8 | Luxury Hotels
8 | Vacation Rentals & Villas
7 | Bed & Breakfast & Inns
4 | City Center Hotels
4 | Resorts
3 | Boutiques
2 | Airport/Conference Hotels
1 | Branded Hotels
1 | Limited Service & Budget Hotels
1 | Motels
Region
21 | Europe
1 | Asia Pacific
1 | Middle East
1 | South America
1 | Africa
Category
26 | Property Management Systems
Didn’t find what you were looking for?
What is Elina PMS?
Founded in 2007 | Headquarters in United Kingdom | 20 employees
Elina PMS is a cloud-based property management system designed to optimize hotel operations and enhance revenue management. This comprehensive platform allows hoteliers to manage reservations, payments, guests, and reporting all in one place. Integrating seamlessly with various accounting and payment systems, Elina PMS simplifies financial operations while offering robust tools for managing occupancy and flexible stay durations.
Key features include channel management, an online booking engine, website integration, and online check-in capabilities. These tools help hotels increase direct bookings and improve customer personalization. The platform also automates routine tasks to save time and reduce costs, offering valuable data insights to support decision-making. With responsive customer support and in-software helpdesk, Elina PMS ensures that hoteliers can efficiently manage daily operations and enhance the guest experience.
Elina PMS Alternatives
Not sure if Elina PMS is right for your hotel? Here are similar Property Management Systems vendors that could be a good fit for your hotel:
Capabilities
Elina PMS doesn’t have any benefits or use cases available
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Spa
4/5 features
Elina PMS Reviews Summary
Ease of Use
4.3/5
Customer Support
4.7/5
ROI
4.5/5
Implementation
4.4/5
Recommended by
Achievements
This vendor's trending score is rising, Elina PMS is the #38 most trending product in the Property Management Systems category (out of 315) and the #759 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreElina PMS’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Elina PMS Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Compare Elina PMS to Top Alternatives
Powerful. Intuitive. Unified. One platform to run your property.
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Hotelier Rating
Hoteliers say
Hoteliers like Elina PMS for its comprehensive features that aid in revenue management and operational efficiency, especially in managing occupancy and flexible stay durations. They also appreciate the robust integration capabilities with various accounting and payment systems, which streamline financial operations. Additionally, the support team is consistently praised for their responsiveness and helpfulness. However, some users find the system complex and believe there's room for improvement in the online help resources and user interface. Overall, Elina PMS helps hoteliers increase revenue, decrease costs, and enhance the customer experience by providing powerful tools for daily management and decision-making.
AI-generated from the text of customer reviews
Looking for specific info?
9
Great Customer Service
Cluster Revenue Manager from 200 to 499 room Extended Stay & Serviced Apartment in Brentford (United Kingdom)
Verified
2.7800670150489 months ago
The team are so friendly and get back to your enquiries super quick. Also they are really good at developing the system ad trying to implement in what you suggest.
United Kingdom
United Kingdom
Cluster Revenue Manager
X-Large Hotel
10
User friendly
Managing Director from 5 to 9 room Extended Stay & Serviced Apartment in Beatenberg (Switzerland)
Verified
7.9413573383072 months ago
System flexibility with effective control is key to ease of management. Fortunately, Elina made it possible for us. Thanks a lot.
Switzerland
Switzerland
Managing Director
X-Small Hotel
10
Time saving software with great support.
manager /owner from 10 to 24 room Bed & Breakfast & Inn in Winchester (United Kingdom)
Verified
8.2316799197969 months ago
-Easy to use and train new staff on- support is always on hand- integrated fuction with Xero and Stripe payments.
United Kingdom
United Kingdom
manager /owner
Small Hotel
7
Amazing support team
Hotel Manager from 50-74 room Bed & Breakfast & Inn in Hastings (United Kingdom)
Verified
9.1671637914016 months ago
The Support Team (Alphius and Josivo) has always been very welcoming and helpful, always going the extra mile to accommodate our needs and advise on the system features that best suit our business.
United Kingdom
United Kingdom
Hotel Manager
Medium Hotel
8
Brilliant service
Short term lets coordinator from 100 to 199 room Extended Stay & Serviced Apartment in Chester (United Kingdom)
Verified
9.392970243626 months ago
Our account manager is absolutely fantastic! Always responds to any question we may have about Elina. Elina makes our lives a whole lot easier.
United Kingdom
United Kingdom
Short term lets coordinator
Large Hotel
10
Very reliable system with great support team
Business Development Manager from 10 to 24 room Boutique in Berlin (Germany)
Verified
11.070389599186 months ago
We are very satisfied with Elina PMS, it is very reliable and straight-forward system. All system updates are communicated in prior. No overbookings. The support team is super friendly and helpful, all our questions are answered quickly and they make sure all is clarified. They have also a lot of helpful articles with instructions if we hav...
Germany
Germany
Business Development Manager
Small Hotel
10
Excellent Flexible Product and Excellent Customer Support
Owner/ Director from 50-74 room Extended Stay & Serviced Apartment in Faithlegg (Ireland)
Verified
12.683292825717 months ago
We use Elina PMS to manage 2 self-catering complexes with 20 properties collectively. Elina has noticeably improved company turnover through (a) now being able to take advantage of non-standard stay durations and arrival days, and (b) through the use of their preferred channel manager now having an extended season beyond what is typical for...
Ireland
Ireland
Owner/ Director
Medium Hotel
7
Review of Elina
Sales Manager from 100 to 199 room Bed & Breakfast & Inn in Holme Lacy (United Kingdom)
Verified
13.360712181158 months ago
It's great to have an automated booking system. I like the clear calendar too. Aphius is very efficient and professional.
United Kingdom
United Kingdom
Sales Manager
Large Hotel
10
Elina PMS Review
Operations Executive from 10 to 24 room Extended Stay & Serviced Apartment in (United Kingdom)
Verified
13.522002504348 months ago
- Very friendly staff and you tend to only speak with the same team, so you get to build a good relationship. The team will always get back to you and will always be able to fix the issue or let you know how you can resolve in future. Great at explaining and training. Always happy to help.
United Kingdom
United Kingdom
Operations Executive
Small Hotel
10
Highly Recommended
Office manager from 50-74 room City Center Hotel in York (United Kingdom)
Verified
13.522002505083 months ago
In contrast with other companies that we have use in the past, Elina are very responsive to any issues or questions and are always quick to respond.
United Kingdom
United Kingdom
Office manager
Medium Hotel
- 1
- 2
- 3
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Elina PMS excels in several areas as a property management software. It helps save time by automating daily tasks like managing bookings, invoicing, and communicating with guests. The system diversifies bookings by mixing business with leisure and strengthens direct sales. It offers real-time data and reporting for quick decision-making and features over 50 integrations for connected systems. The software is user-friendly, facilitating easy data search and action initiation, and allows for better guest relationship management. Additionally, Elina PMS is cloud-based with a high uptime, accessible from anywhere, and provides strong data management and security.
Showing all answers to: "What does this product or service do well?"
Elina PMS excels in several areas as a property management software. It helps save time by automating daily tasks like managing bookings, invoicing, and communicating with guests. The system diversifies bookings by mixing business with leisure and strengthens direct sales. It offers real-time data and reporting for quick decision-making and features over 50 integrations for connected systems. The software is user-friendly, facilitating easy data search and action initiation, and allows for better guest relationship management. Additionally, Elina PMS is cloud-based with a high uptime, accessible from anywhere, and provides strong data management and security.
Question:
What differentiates this product or service from the competition?
Answer:
Elina PMS stands out from its competitors through a combination of time-saving automation for various tasks like booking and invoicing, the ability to blend business with leisure bookings, and real-time data for informed decision-making. It also boasts over 50 integrations, offering a highly connected system, and a user-friendly interface that simplifies day-to-day operations. Additionally, its focus on enhancing guest relationships, cloud-based accessibility with high uptime, and robust data management and security further differentiate it in the property management software market.
Showing all answers to: "What differentiates this product or service from the competition?"
Elina PMS stands out from its competitors through a combination of time-saving automation for various tasks like booking and invoicing, the ability to blend business with leisure bookings, and real-time data for informed decision-making. It also boasts over 50 integrations, offering a highly connected system, and a user-friendly interface that simplifies day-to-day operations. Additionally, its focus on enhancing guest relationships, cloud-based accessibility with high uptime, and robust data management and security further differentiate it in the property management software market.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
For a hotelier considering Elina PMS, it's crucial to thoroughly evaluate how its features align with your specific needs. Pay particular attention to its automation capabilities, which can significantly streamline daily operations, and its robust data management, which can enhance decision-making. Also, consider the flexibility offered by its cloud-based system and the potential benefits of its guest relationship management features. Tailoring the software's extensive functionalities to your hotel's unique requirements could be key to maximizing its benefits.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
For a hotelier considering Elina PMS, it's crucial to thoroughly evaluate how its features align with your specific needs. Pay particular attention to its automation capabilities, which can significantly streamline daily operations, and its robust data management, which can enhance decision-making. Also, consider the flexibility offered by its cloud-based system and the potential benefits of its guest relationship management features. Tailoring the software's extensive functionalities to your hotel's unique requirements could be key to maximizing its benefits.
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Elina PMS Integrations
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Support
Unverified
Elina PMS has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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