Elina PMS vs. protel PMS (by Planet):
Which Is Right for You?

The Decision

Choosing a property management system (PMS) is critical to your hotel’s operational efficiency and guest experience. Both Elina PMS by Elina PMS and protel PMS by Planet aim to modernize your management processes, but they approach this goal differently. While Elina PMS focuses on increasing direct bookings and automation, protel PMS emphasizes extensive integrations and flexible deployment options. How do these differences impact your hotel’s specific needs?

Elina PMS has a significantly higher recent review count and a stronger overall rating, indicating more current support and user satisfaction. Conversely, protel PMS, with its broader ecosystem and more extensive integrations, offers more advanced customization and scalability options. Are you prioritizing user experience and recent support, or extensive integration and flexibility?

Is Elina PMS or protel PMS Better for Hotels?

Elina PMS and protel PMS both serve the core function of managing reservations, billing, and reporting, but they differ in scope and target user profile. Elina PMS provides a comprehensive cloud-based platform optimized for increasing direct bookings, automating routine tasks, and improving guest personalization, making it ideal for mid-sized hotels and serviced apartments. protel PMS, on the other hand, offers a more versatile environment suited for a range of hotel types, especially larger resorts or multi-property groups, thanks to its extensive integration ecosystem.

Elina PMS, with a 4.17/5 overall rating and 25 reviews, excels in ease of use, customer support, and value, making it a better choice if your team values straightforward setup and ongoing dedicated support. protel PMS, rated 4.11/5 with 105 reviews, is more complex and better suited for hotels that need deep customization, multi-channel integration, and a scalable platform. Are you looking for simplicity and quick ROI, or flexibility and extensive system connectivity?

Elina PMS vs protel PMS: Which Should Your Hotel Choose?

If your hotel needs a user-friendly, quick-to-implement PMS that boosts direct bookings and automates guest communication, Elina PMS is the better fit. Its high customer support ratings and ease of onboarding make it ideal for hotels seeking reliable, responsive service and straightforward operations.

If your hotel requires a highly customizable, scalable system with a vast array of integrations—particularly if you manage multiple properties or need advanced features like multi-currency support or complex reporting—protel PMS is the more suitable choice. Its extensive ecosystem and flexible deployment options appeal to larger hotels or chains.

For smaller properties or those prioritizing support and ease of use, Elina PMS offers a clear advantage. Conversely, hotels seeking a versatile, integrable platform with future-proof features will find protel PMS more aligned with their growth plans.

Is Elina PMS or protel PMS Easier to Use?

Elina PMS scores 4.3/5 for ease of use, with many reviews praising its intuitive interface and straightforward onboarding process. Users consistently mention that new staff can learn the system quickly, and ongoing support is responsive, helping teams adopt best practices seamlessly.

protel PMS has a slightly lower ease-of-use rating at 4.12/5, partly due to its broad functionality, which can introduce complexity for users unfamiliar with extensive system features. Support response times have been criticized post-Planet acquisition, affecting onboarding and daily use.

Edge: Elina PMS.

Which Has Better Features: Elina PMS or protel PMS?

Elina PMS offers 10 features unique to its platform, including a channel manager, automated night audit, online check-in, and guest messaging—features directly aimed at increasing efficiency and revenue. It integrates with key systems like Stripe and Xero, streamlining financial workflows.

protel PMS boasts 7 exclusive features like advanced customization, a robust booking engine, and extensive integration with over 1,200 systems, including RMS and CRM. Its modular approach and support for both cloud and on-premise solutions make it highly adaptable for complex hotel operations.

Edge: Elina PMS has a slight edge for user-focused automation, while protel’s strength lies in its broad, customizable ecosystem.

Which Has Better Customer Support: Elina PMS or protel PMS?

Elina PMS's customer support receives a 4.7/5 rating, with reviews highlighting its helpful, responsive team and in-software helpdesk. Many users describe support as proactive and attentive, with quick resolution times for issues.

protel PMS scores a 3.95/5, with reviews pointing out longer response times and frustrations over support availability, especially after Planet’s acquisition. Many users suggest that support improvements are needed to match the robustness of the platform.

Edge: Elina PMS.

Which Has More Integrations: Elina PMS or protel PMS?

protel PMS offers 195 verified integrations across a broad spectrum of systems, including revenue management, CRM, and channel managers, making it ideal for hotels that rely on a connected tech stack. Its ecosystem supports over 1,200 integrations, providing flexibility for future expansion.

Elina PMS has 20 verified partners, including key players like SiteMinder, Lighthouse, and RevControl. While fewer in number, these integrations are well-chosen to support direct booking growth and financial management.

Edge: protel PMS.

Which Do Hoteliers Rate Higher: Elina PMS or protel PMS?

Elina PMS, with a 4.17/5 rating from 25 reviews—and recent reviews—has higher user satisfaction, especially among serviced apartments and small hotels. Hotels that value quick implementation and personalized support tend to rate it more favorably.

protel PMS, with more reviews and a 4.11/5 overall rating, receives mixed feedback. Larger hotels and chains appreciate its customization, but smaller properties often report support delays and bugs.

Edge: Elina PMS.

How Much Do Elina PMS and protel PMS Cost?

Elina PMS is priced at $700 per month with no additional fees, offering a straightforward subscription model. There are no free tiers or trial options currently, but the pricing reflects its targeted, full-featured platform.

protel PMS costs $500 per month, with additional modules and customizations potentially incurring extra fees. Its broader ecosystem and more complex setup may lead to higher total costs depending on your hotel’s integration needs.

What Type of Hotel Should Use Elina PMS?

• Hotels that focus on increasing direct bookings and guest personalization.
• Teams seeking a user-friendly system with quick onboarding.
• Hotels prioritizing responsive customer support.
• Properties managing mid-sized portfolios with straightforward operational needs.
• Hotels looking for automation of routine tasks like messaging and check-in.

Not ideal if you need extensive multi-property management, complex revenue forecasting, or advanced customization beyond core features.

What Type of Hotel Should Use protel PMS?

• Hotels or chains requiring deep system customization.
• Properties with complex multi-property operations.
• Hotels needing extensive integrations with third-party systems.
• Resorts or large hotels with high-volume bookings and advanced reporting needs.
• Hotels looking for flexible deployment options, including on-premise setups.

Not ideal if your hotel prioritizes simplicity, quick deployment, or has limited IT resources for managing complex integrations.

The Bottom Line for Hotels

Elina PMS and protel PMS serve different hotel management needs effectively but cater to distinct user profiles. Elina PMS excels in ease of use, support, and direct booking tools, making it ideal for smaller to mid-sized properties seeking simplicity. protel PMS offers a wider ecosystem, greater customization, and scalability, appealing more to larger hotels and chains with complex requirements.

Choose Elina PMS if your hotel prioritizes quick setup, reliable support, and automation for guest engagement. Opt for protel PMS if your hotel needs extensive integrations, flexible deployment, and a platform that grows with complex operations.

In conclusion, if recent reviews and support quality matter most, Elina PMS is the stronger choice. However, for hotels needing a highly adaptable system with an expansive ecosystem, protel PMS remains a solid, future-proof investment.