EMS Event Management vs. Tripleseat:
Which Is Right for You?

The Decision

Choosing between EMS Software’s Event Management platform and Tripleseat for Hotels depends heavily on your hotel’s specific needs. EMS offers a broad, all-encompassing solution designed for complex, large-scale event planning, while Tripleseat emphasizes ease of use, sales, and catering management. Both platforms aim to streamline your event operations, but they target different hotel profiles with distinct strengths and weaknesses.

EMS’s comprehensive functionality caters to organizations that manage a high volume of intricate meetings and conference spaces, but it lacks recent reviews and user ratings. Tripleseat, by contrast, boasts over 219 reviews, highly recent feedback, and a stellar score of 96.7, making it the clearer choice for hotels seeking a proven platform. Do you need a feature-rich enterprise system or a user-friendly, well-supported solution?

Is EMS Event Management or Tripleseat Better for Hotels?

EMS Software’s Event Management system has been around since 1986, claiming to help millions create effective meetings. However, its review score is 0/5 with no recent feedback or user ratings, indicating a lack of active user engagement or updates. Tripleseat, on the other hand, has a 4.78/5 rating based on 219 reviews, with 62 recent reviews in the last six months, showcasing ongoing customer satisfaction.

The core difference is that EMS emphasizes complex space scheduling and resource management, often used by educational institutions and large enterprises. Tripleseat excels at simplifying sales, client communication, and catering workflows, making it ideal for boutique hotels and properties with high event volumes. Do you prioritize extensive functionality or ease of adoption and support?

Tripleseat vs EMS: Which Should Your Hotel Choose?

If your hotel needs an intuitive platform focused on sales, client communication, and catering management, go with Tripleseat. Its strong review base, recent positive feedback, and 11 unique features—such as CRM, task management, and eSignatures—make it well-suited for properties seeking to boost revenue and streamline sales processes.

If your team requires detailed space planning, complex resource allocation, and large-scale event scheduling, EMS might seem appealing. But with no recent reviews and a stagnant rating of 0/5, its current user sentiment signals that it’s not the reliable option today. For most hotels, Tripleseat’s proven track record outweighs EMS’s extensive but unreviewed capabilities.

Is EMS Event Management or Tripleseat Easier to Use?

Tripleseat scores 4.53/5 in ease of use, based on user reviews praising its intuitive interface, straightforward workflows, and quick onboarding experience. Multiple reviewers mention how easy it is for their teams to adopt and navigate, with support teams actively assisting during setup.

EMS, lacking recent reviews and user ratings, offers no current data on usability. Its outdated score of 0/5 and absence of recent feedback suggest that it might be difficult to learn and adopt. Edge: Tripleseat.

Which Has Better Features: EMS Event Management or Tripleseat?

Tripleseat provides 11 features exclusive to its platform, including CRM, content management, client portals, task management, customizable BEOs, eSignatures, PCI payments, diagramming, and seating management. This breadth of features directly supports hotel sales, event planning, and operational efficiency.

EMS has no unique features listed and offers no shared functionalities with Tripleseat, indicating limited or outdated capabilities. Given Tripleseat’s richer feature set and active development, it holds a decisive edge here.

Which Has Better Customer Support: EMS Event Management or Tripleseat?

Tripleseat’s customer support scores 4.55/5, with reviews highlighting fast response times, helpful assistance, and ongoing support. Users describe the team as “quick to respond,” “educative,” and “responsive,” fostering smooth onboarding and issue resolution.

EMS’s support ratings are unavailable, and with no recent reviews, there’s no current evidence of support quality. Its lack of recent activity suggests that Tripleseat’s support is the more reliable choice. Edge: Tripleseat.

Which Has More Integrations: EMS Event Management or Tripleseat?

Tripleseat integrates with 15 verified partners, including property management systems, online booking tools, and payment processors like Stripe. It supports seamless data flow across platforms, which helps streamline operations and reduce manual work.

EMS, with no verified partners listed, appears isolated or outdated in its integration capabilities. For a hotel looking to connect with existing systems, Tripleseat’s extensive partner network offers a critical advantage. Edge: Tripleseat.

Which Do Hoteliers Rate Higher: EMS Event Management or Tripleseat?

Tripleseat’s reviews are recent, with a high overall rating of 4.78/5 and a 91% likelihood to recommend among users in various segments, including boutique hotels, resorts, and branded properties. Hotels consistently praise its ease of use, support, and features, especially in the last six months.

EMS has no recent reviews or ratings, making it impossible to gauge current user sentiment. The absence of feedback disqualifies it as a strong candidate, while Tripleseat’s active, positive reviews make it the clear leader. Edge: Tripleseat.

How Much Do EMS Event Management and Tripleseat Cost?

EMS does not publicly disclose its pricing, but it appears to lack a free trial or transparent fee structure. Tripleseat costs $400 monthly, with no free tier or setup fees, providing a predictable investment model.

For most hotels, transparent pricing and proven value matter more than theoretical capabilities. Tripleseat’s straightforward pricing combined with its active reviews supports better budget planning.

What Type of Hotel Should Use EMS Event Management?

Hotels that manage multi-purpose conference centers, large educational institutions, or enterprise clients handling complex scheduling may consider EMS. The platform’s depth in space management and resource allocation aligns with large-scale event needs.

However, EMS is not ideal if your hotel is smaller or relies on quick, straightforward event sales and catering. Its outdated review status suggests it might not deliver the reliability needed for daily hotel operations.

Not ideal if:

• You operate a boutique, resort, or small-to-medium hotel.
• You require active support, recent updates, and proven usability.
• Your focus is on sales, client communication, and booking automation.

What Type of Hotel Should Use Tripleseat?

Hotels that prioritize sales, catering, and event booking—especially boutique, conference, or city-center properties—should consider Tripleseat. Its ease of use, robust CRM, automation features, and recent positive reviews make it suitable for dynamic sales teams.

Not ideal if:

• You need extensive space management or complex resource scheduling.
• Your hotel relies heavily on integration with legacy or specialized hotel systems.
• Your team prefers a platform with extensive customization options beyond sales and catering.

Tripleseat vs EMS: The Bottom Line for Hotels

The core difference is that Tripleseat is a proven, highly-rated platform currently supported by active user reviews, while EMS remains unreviewed for years and lacks recent feedback. For most hotels, Tripleseat offers a reliable, user-friendly, and feature-rich solution that drives better results.

Choose EMS only if your hotel manages highly complex, large-scale events and you have the resources to evaluate its older, less supported system. Otherwise, Tripleseat’s recent reviews, broad feature set, and positive customer feedback make it the better option.

If your hotel seeks a platform that enhances sales and simplifies event management, go with Tripleseat. Its active user base and extensive partner network give you confidence in its ongoing support and evolution.

For hotels requiring advanced space planning, resource management, or enterprise-grade scheduling, EMS may still appeal. But without recent reviews or active support, it’s a risky choice for today’s hotel environment.

In conclusion, Tripleseat’s proven track record, recent reviews, and feature set make it the clear, dependable choice for most hotels looking to optimize event operations today.