Social Tables vs. Tripleseat:
Which Is Right for You?

The Decision

Choosing between Social Tables and Tripleseat for your hotel’s event management hinges on your specific needs and what you value most in a platform. Social Tables is well-known for its diagramming and floorplanning tools, primarily serving event planners and properties that need detailed space visualization. In contrast, Tripleseat offers a broader suite with CRM, task management, and extensive event-related features, making it a more comprehensive choice for hotels managing complex event workflows. Which features align best with your operational priorities?

Additionally, the recent review data favors Tripleseat due to its larger user base and more recent feedback, making it the more reliable choice for current hotel needs. Do you prioritize a specialized diagramming tool or an all-in-one event and sales platform?

Is Social Tables or Tripleseat Better for Hotels?

Social Tables and Tripleseat aim to streamline your hotel’s event processes but serve slightly different scopes. If your team primarily needs detailed space visualization and floorplans, Social Tables’s core strength lies in diagramming that’s drawn to scale and easy to update. Conversely, Tripleseat combines event coordination with CRM, sales, and client communication, making it suitable for hotels that want to integrate event management with sales and customer relationships.

Social Tables’s review count is just 7, with no recent reviews, making its data less reliable for current decision-making. Meanwhile, Tripleseat has 219 reviews, with 62 in the last six months, providing a more up-to-date picture of user satisfaction. The choice depends on whether your hotel values detailed diagrams or a full-suite event management solution.

Social Tables vs Tripleseat: Which Should Your Hotel Choose?

If your hotel prioritizes visual event planning and precise floor layouts, Social Tables is the right fit. Its main advantage is the diagramming and floorplanning feature, used exclusively by Social Tables, which is highly rated for ease of use and accuracy.

If your hotel needs a broader platform that includes CRM, client communication, task management, and digital contract capabilities, Tripleseat is the clear choice. Its more comprehensive feature set, including 11 exclusive features, makes it ideal for hotels seeking to streamline sales and event workflows.

Ultimately, choose Social Tables if detailed space planning is your top concern, but lean toward Tripleseat if managing client relationships and internal workflows are more critical for your team.

Is Social Tables or Tripleseat Easier to Use?

Social Tables’s user feedback points to a straightforward interface, with a 3.79/5 ease-of-use rating. Customers mention it’s "very easy to use" and appreciate the helpful training videos, although some find the pre-programmed seating templates confusing initially. Support ratings are average, with some users experiencing crashes, which could hinder staff adoption.

Tripleseat scores higher at 4.53/5, with reviewers calling it "intuitive" and highlighting its ease of navigation despite some initial onboarding challenges. Customers frequently praise its responsiveness, with quick support responses improving staff adoption.

Edge: Tripleseat.

Which Has Better Features: Social Tables or Tripleseat?

Social Tables’s standout feature is diagramming and floorplanning, which is exclusive to it among the two platforms. It offers this with ease of use and detailed visual tools but lacks other event management features.

Tripleseat provides an extensive set of 11 features not available in Social Tables, including contact management/CRM, content and file management, client portals, task management, eSignatures, and PCI-compliant payments. These tools enable your hotel to handle entire event sales, planning, and execution workflows within a single platform.

For hotels seeking comprehensive event and sales features, Tripleseat’s feature set overwhelmingly edges out Social Tables.

Which Has Better Customer Support: Social Tables or Tripleseat?

Social Tables’s support ratings are moderate, averaging 3.43/5, with reviews citing "fantastic" customer service but also frustration from crashes and technical issues. The limited number of recent reviews makes it hard to gauge ongoing support quality.

Tripleseat’s customer support scores are stronger, at 4.55/5, with customers describing their support as "quick to respond" and "helpful." Multiple reviews mention the support team’s ability to educate users and resolve issues promptly, which improves onboarding and ongoing use.

Edge: Tripleseat.

Which Has More Integrations: Social Tables or Tripleseat?

Social Tables currently has no verified integrations, limiting its ability to connect with other hotel systems. This can be a significant drawback if your operations rely on seamless data sharing.

Tripleseat boasts 15 verified integrations, including popular partners like Opera, Stripe, and Stayntouch, along with several others. This extensive integration ecosystem allows your hotel to automate workflows, synchronize data, and reduce manual entry across systems.

Edge: Tripleseat.

Which Do Hoteliers Rate Higher: Social Tables or Tripleseat?

Tripleseat’s ratings reflect its broader feature set and recent user feedback, with an overall rating of 4.78/5 and a likelihood to recommend of 91%. Its reviews span a wide range of hotel types, including boutique hotels and resorts, with many highlighting its ease of use and support.

Social Tables’s overall rating is lower at 3.92/5, with only 7 reviews, and a likelihood to recommend of 78%. Recent reviews are nonexistent, which suggests limited current use or engagement.

Edge: Tripleseat.

How Much Do Social Tables and Tripleseat Cost?

Social Tables does not list specific pricing publicly, indicating it may offer customized quotes or enterprise plans. Its lack of a free trial or transparent pricing model makes budgeting difficult.

Tripleseat charges a starting price of $400 per month for its platform, with no free tier. Its clear pricing structure allows for easier budget planning and comparison.

What Type of Hotel Should Use Social Tables?

• Hotels that primarily need detailed floor plans and space visualization.
• Teams that collaborate closely on event layouts and room configurations.
• Event venues seeking an easy-to-use diagramming tool.
• Hotels with a focus on visual event planning rather than sales automation.

Not ideal if your team needs integrated CRM, client communication, or extensive event management features.

What Type of Hotel Should Use Tripleseat?

• Hotels that want an all-in-one event sales and management platform.
• Teams that focus on streamlining client communications and contracts.
• Hotels seeking integrations with property management and POS systems.
• Hotels with complex event workflows involving multiple departments.

Not ideal if your hotel only needs simple diagramming or space visualization without the associated sales features.

The Bottom Line for Hotels

Social Tables excels in event space diagramming and visual planning, making it ideal for hotels focused on layout precision. However, its limited feature set and support mean it’s better suited for venues needing detailed diagrams rather than comprehensive event management.

Tripleseat offers a broad suite of features, from CRM and client communication to task management and integrations, making it better suited for hotels that want to optimize the entire event lifecycle. Its larger user base, recent reviews, and extensive ecosystem make it the more reliable choice today.

If your hotel needs a dedicated diagramming tool, Social Tables may suffice. For more integrated, scalable event and sales management, Tripleseat is the stronger, more versatile platform.