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Enigma RM App vs. Infor EzRMS:
Which Is Right for You?
TLDR
We analyzed 41 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Enigma RM shines in ease of use and customer support .
Infor shines when it comes to customer support — especially for brand properties (4.6/5) , with exclusive features like Contact Management/CRM and Fully automated revenue management.
How Does Enigma RM App Compare to Infor EzRMS?
Side-by-side ratings based on 41 verified hotelier reviews on HTR.
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| Starting Price | From $500/mo | Contact sales |
| Verified Reviews | 1 | 40 |
What Are the Pros and Cons of Enigma RM App vs Infor EzRMS?
After analyzing 41 verified reviews, Enigma RM users most value its , while Infor users highlight customer support, reporting capabilities, forecasting support. Click any theme to see what reviewers say.
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Customer Support
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Reporting Capabilities
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Forecasting Support
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User-Friendly Interface
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Rate Recommendations
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Forecast Accuracy
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PMS Integration
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Enigma RM vs Infor: Rankings by Hotel Segment
How each product ranks among Revenue Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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| Small (10-24 rooms) | #39 1 reviews | #43 1 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #24 11 reviews |
| Large (75-199 rooms) ▾ | — | #7 19 reviews |
| X-Large (200+ rooms) | — | #11 5 reviews |
By Property Type
| Segment |
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| Boutique ▾ | #48 1 reviews | #24 19 reviews |
| Luxury ▾ | — | #18 23 reviews |
| Branded / Chain ▾ | — | #15 19 reviews |
| Extended Stay | — | #35 1 reviews |
By Region
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| North America | — | #22 2 reviews |
| Europe ▾ | #37 1 reviews | #28 6 reviews |
| Asia Pacific ▾ | — | #7 21 reviews |
| Middle East | — | #16 1 reviews |
The Decision
Choosing between Enigma RM App and Infor EzRMS hinges on your hotel’s specific revenue management needs. Both systems aim to optimize your rates and boost profitability, but they diverge significantly in features, user experience, and market presence. Enigma RM’s recent reviews and high user ratings make it a compelling option for many hoteliers. Does your hotel prioritize ease of use and recent validation?
Enigma RM offers a straightforward, cloud-based platform designed for quick adoption and simple rate updates. In contrast, Infor EzRMS, with its extensive feature set and broad integration network, serves larger or more complex hotel portfolios. How do your hotel’s size and sophistication influence your choice?
Is Enigma RM App or Infor EzRMS Better for Hotels?
Enigma RM and Infor EzRMS address revenue management but target different hotel profiles. Enigma RM, with only one recent review and a perfect NPS score, appeals primarily to small-to-mid-sized hotels seeking a user-friendly, streamlined solution. Its ease of use and quick setup are ideal if your team needs a simple, reliable system that integrates well with PMS.
Infor EzRMS, with 39 reviews and an overall rating of 4.46/5—though no recent reviews—caters to larger chains and properties requiring deep data analysis and extensive automation. Its 32 features, including dynamic pricing and multi-property management, suit hotels with complex revenue needs. If your hotel needs advanced features and robust integrations, EzRMS might be more fitting.
Given the recent review activity, Enigma RM’s data is more current and reliable. Do you value recent user feedback over a broader feature set?
Is Enigma RM or Infor EzRMS Easier to Use?
Enigma RM’s UI scores a perfect 5/5, reflecting its focus on simplicity and clarity. Users praise its straightforward navigation, color-coded reports, and easy rate adjustments, which facilitate quick onboarding and staff adoption. Its cloud-based setup and unlimited user access further simplify deployment.
Infor EzRMS scores 4.49/5 for ease of use, with users citing its user-friendly interface and familiar Excel reports. However, some mention that its advanced features require specific knowledge, and recent updates have caused stability issues.
Edge: Enigma RM.
Which Has Better Features: Enigma RM or Infor EzRMS?
Infor EzRMS offers 32 features, including dynamic pricing, channel management, automated revenue controls, and a comprehensive analytics dashboard. It supports multi-property management, open API, mobile app, and real-time price optimization—features that Enigma RM lacks entirely.
Enigma RM’s feature set is minimal, with core functionalities like rate recommendations, pick-up reports, and automatic PMS updates. While it excels in usability, it doesn’t match Infor's breadth of automated tools or content management capabilities.
Edge: Infor EzRMS.
Which Has Better Customer Support: Enigma RM or Infor EzRMS?
Enigma RM’s support scores a perfect 5/5, with reviewers highlighting Nick’s friendly, knowledgeable help and the dedicated weekly strategy calls. Its recent review indicates high satisfaction with support responsiveness and onboarding.
Infor EzRMS scores 4.04/5, with users praising its support for quick problem resolution and helpful report functions. However, some reports mention delays or broken functionalities following updates, which impact reliability.
Edge: Enigma RM.
Which Has More Integrations: Enigma RM or Infor EzRMS?
Infor EzRMS boasts 113 verified partners, including major PMS and channel managers like Mews, Oracle Hospitality, and others. Its extensive integration network enables complex workflows and automation across various hotel systems.
Enigma RM has only 3 verified partners, including Mews and Oracle Hospitality, and features integrations primarily with PMS systems. Its limited partner list simplifies deployment but restricts options for broader system connectivity.
Edge: Infor EzRMS.
Which Do Hoteliers Rate Higher: Enigma RM or Infor EzRMS?
Given Enigma RM’s recent reviews and a 10/5 NPS score, user satisfaction appears very high—even with only one review. Its ease of use and support quality earn praise, especially from reservations managers.
Infor EzRMS, with 39 reviews and an overall rating of 4.46/5, is favored by larger hotels and chains. Its property types, primarily branded and city-center hotels, rate it highly, but some mention issues with forecast accuracy and system stability.
Edge: Enigma RM.
How Much Do Enigma RM and Infor EzRMS Cost?
Enigma RM charges a straightforward $500 monthly flat fee, with no implementation or trial options. Its transparent pricing simplifies budgeting for small to mid-sized hotels.
Infor EzRMS does not publish clear pricing details publicly, often requiring custom quotes. Its extensive features and integrations imply a higher investment, better suited for larger organizations with bigger budgets.
What Type of Hotel Should Use Enigma RM?
- Hotels that prioritize ease of use and quick adoption.
- Teams seeking a cloud-based, straightforward revenue management app.
- Properties with limited in-house technical expertise.
- Hotels wanting to automate rate updates via PMS with minimal fuss.
- Hotels that value ongoing support and strategy calls.
- Not ideal if your hotel needs extensive automation, deep analytics, or multi-property management.
What Type of Hotel Should Use Infor EzRMS?
- Large hotel groups or chains managing multiple properties.
- Hotels requiring advanced automation, dynamic pricing, and detailed reporting.
- Teams that want to customize workflows, alerts, and content management.
- Properties with complex revenue strategies and extensive PMS integrations.
- Hotels seeking long-term scalability with a broad partner network.
- Not ideal if your hotel operates with limited budgets, or if you prefer simple, intuitive tools over complex automation.
Enigma RM vs Infor EzRMS: The Bottom Line for Hotels
Enigma RM presents a straightforward, user-friendly solution with recent positive reviews, making it ideal for hotels that want quick, reliable revenue management without complexity. Its perfect rating and high satisfaction scores demonstrate a strong fit for properties prioritizing simplicity and support.
Infor EzRMS offers a feature-rich platform with extensive integrations, designed for larger or more sophisticated hotel portfolios. Its automation capabilities and detailed analytics are perfect for properties with complex revenue strategies and the resources to manage them.
If your hotel is small or mid-sized, values ease of use, and needs recent validation, Enigma RM is the better choice. For large, multi-property, or highly automated operations that require deep analytics, Infor EzRMS remains a formidable option.
This comprehensive comparison should help your team decide confidently, based on your hotel’s scale, complexity, and strategic priorities.
Which Features Does Enigma RM App Have That Infor EzRMS Doesn't (and Vice Versa)?
According to HTR's product database, Enigma RM App and Infor EzRMS share 0 features. Here are the key differences — features one has that the other lacks.
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| Client Communication Portal | ||
| Contact Management/CRM | ||
| Content & File Management | ||
| Dynamic Pricing | ||
| Seating Management | ||
| Task Management (Tasks & Reminders) |
Showing top differences. 20 more features differ between these products.
Enigma RM vs Infor: The Bottom Line
Ranks higher for
What hoteliers love
EzRMS's customer support receives high praise for responsiveness and efficacy, particularly in terms of solving technical issues quickly. However, the... EzRMS's customer support receives high praise for responsiveness and efficacy, particularly in terms of solving technical issues quickly. However, there are suggestions for expanding support hours and having dedicated teams for specific markets.
EzRMS's reporting suite is praised for its flexibility and depth, allowing comprehensive data comparisons and trend analyses. It is effective for both... EzRMS's reporting suite is praised for its flexibility and depth, allowing comprehensive data comparisons and trend analyses. It is effective for both retrospective and predictive business monitoring, aiding in better strategic planning and decision-making.
The system offers extensive support for forecasting, reducing manual input for revenue managers and delivering actionable insights. However, some user... The system offers extensive support for forecasting, reducing manual input for revenue managers and delivering actionable insights. However, some users feel that the system's predictions are sometimes inaccurate and require further refinement to improve reliability.
Where hoteliers push back
EzRMS provides detailed rate recommendations, which users find helpful for optimizing revenue. However, some users report difficulties with the accura... EzRMS provides detailed rate recommendations, which users find helpful for optimizing revenue. However, some users report difficulties with the accuracy and automation of rate uploads, and there's room for improving synchronization with other systems to prevent issues like rate discrepancies.
Many users report issues with the forecast accuracy of EzRMS, although improvements have been noted with recent algorithm updates. There is a general... Many users report issues with the forecast accuracy of EzRMS, although improvements have been noted with recent algorithm updates. There is a general sentiment that while the tool is powerful, forecasts can sometimes diverge significantly from actual outcomes, especially amid dynamic conditions like the COVID-19 pandemic.
Ranks higher for
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About Enigma RM App vs Infor EzRMS
Can Enigma RM App replace Infor EzRMS?
It depends on your requirements. Enigma RM App and Infor EzRMS share many core Revenue Management Systems features, but each has unique capabilities. Enigma RM App offers 3 verified integration partners, while Infor EzRMS offers 113. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. Enigma RM App leads in ease of use at 5.0/5 vs 4.5/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Enigma RM App or Infor EzRMS offer a free plan?
Enigma RM App: No. Infor EzRMS: No. Neither product currently offers a free tier. Most Revenue Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Enigma RM App and Infor EzRMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Enigma RM has an HT Score of 0 and Infor has 25. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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