Infor EzRMS

4.3 (39 REVIEWS)

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HT Score  
30 out of 100
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Jenna, Mudasser, Mudasser + 4 more experts recommend Infor

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Infor EzRMS

4.3 (39 REVIEWS)

Ranked 14 (out of 61) in Revenue Management Systems

Infor EzRMS: Trusted and proven, we know hospitality and we know technology

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Ratings Summary

4.3
Very Good
39 reviews
Ease of Use
4.5/5
Customer Support
4.5/5
ROI
4.1/5
Implementation
4.3/5

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Achievements

Trending Product

This vendor's trending score is rising, Infor EzRMS is the #22 most trending product in the Revenue Management Systems category (out of 61) and the #608 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Infor’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

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30 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Infor EzRMS
Founded in 1999 | Headquarters in Lake Forest (United States) | 17786 employees
Infor's revenue management system automates pricing decisions for the hospitality industry and improves KPIs like ADR, RevPAR and Occupancy. EzRMS is a global leader in hospitality pricing and revenue management with a smart, data-driven and modular application. Get actionable insights and enhanced productivity with automated controls and is used by major chains like Accor and independent boutiques alike. Infor EzRMS is powerful revenue management software with capabilities to manage all aspects of hotel business, from walk-in to long stay. EzRMS automatically calculates demand forecasts for each future use of an organization's hotel rooms, and recommends the appropriate selling strategies, such as open/close rates, stay controls, open/close room categories, and overbooking levels. Deep learning AI algorithms recognize patterns dynamically to insure the most optimal and accurate business forecasts and pricing recommendations maximizing the hotels yield and profit. With Infor Hospitality's EzRMS hoteliers can leverage property management system data to make better pricing decisions.

Capabilities

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Infor doesn’t have any benefits or use cases available

Features

Pricing Optimization

4/5 features

Market Intelligence & Forecasting

4/5 features

Dashboards & Reporting

4/5 features

Automation

4/5 features

Multi-Property Functionality

4/5 features

Pricing

Pricing Available By Request

Infor has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Success Stories

6

References

8

Featured Customers

Success Stories

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Infor doesn’t have any case studies available

Popularity by Segment

Size

31 | X-Large (200+ room)

15 | Large (75-199 room)

4 | Medium (25-74 room)

Type

27 | Luxury Hotels

11 | Branded Hotels

9 | Boutiques

9 | City Center Hotels

6 | Resorts

4 | Casinos

3 | Extended Stay & Serviced Apartments

3 | RV Parks & Campgrounds

2 | Hostels

1 | Bed & Breakfast & Inns

1 | Airport/Conference Hotels

1 | Limited Service & Budget Hotels

Region

24 | Asia Pacific

21 | Europe

11 | North America

4 | Oceania

3 | South America

2 | Africa

1 | Middle East

Category

39 | Revenue Management Systems

30 | Property Management Systems

1 | Event Management Software

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39

Reviews

3

Expert Recommendations

Hotelier Rating

Excellent
41
Very Good
9
Average
11
Poor
3
Terrible
4

By Product

  • Revenue Management Systems
    Revenue Management Systems
  • Property Management Systems
    Property Management Systems
  • Event Management Software
    Event Management Software
  • Restaurant Management Software
    Restaurant Management Software
  • Retail Software
    Retail Software

Property Size

  • Medium
  • Large
  • X-Large

Region

  • North America
    North America
  • Europe
    Europe
  • Asia Pacific
    Asia Pacific
  • Oceania
    Oceania
  • Middle East
    Middle East
  • South America
    South America
  • Africa
    Africa
9

Very Efficient

Revenue Manager from 100 to 199 room in Cape Town (South Africa)

Verified
2 years ago
Response time is very fast Very friendly and efficient service Highly knowledgeable The system of reporting an incident is very smooth, nothing gets missed and all queries are dealt with in a speedy manner
James from Infor replied
Thank you for the amazing feedback! It is great to read that you find our Customer Service to be fast, friendly and efficient. Our goal is to provide users first-class service so they get the most from their Infor products and services. Thanks again :)
8

EzRMS Review

Regional Revenue Manager from in The Royal Town of Sutton Coldfield (United Kingdom)

Verified
2 years ago
The reporting function on the software is great, can get almost any data comparisons. The support from the technical team is brilliant and questions are always answered/ queries resolved promptly
James from Infor replied
Hello, It's great to hear that you are happy with the responsiveness of our Support Team. Infor EzRMS has enhanced its forecasting engines to make it more dynamic and responsive to the changing trends, search 'Next-Gen' in Infor Concierge for more info.
9

Beneficial Revenue Management tool

Revenue Manager from Branded Hotel in (United Kingdom)

Verified
2 years ago
Great variation of reports for both historical and future business to assist managing trends Ease of recommendations and rate strategy setting Supportive team to assist with any queries and have regular update calls that assist both us and our working relationship and also helps to understand any updates or changes Easy to input budget i...
Benoit from Infor replied
Hello Louise, We appreciate to hear that you like our analytics and our Support's team reactivity. Please do not hesitate to reach out to our Support team if you would like to discuss your uploads in detail further. Best Regards, RMS Team
10

Hastings Hotels

Group IT Manager from 500+ room Branded Hotel in (United Kingdom)

Verified
2 years ago
We have recently amended and rebranded room configurations within 2 properties and the team worked with us to make the changes as seamless as possible and limit the impact to forecasting functionality. Reporting suite allows the optimum flexibility to monitor and adapt to changes in a timely manner especially in this pandemic period
Benoit from Infor replied
Hello Pamela, Thank you for your great review. We think that global Revenue Management is the future of our business, may I suggest to create an Enhancement Request via Infor Concierge so other users interested in this development can vote for it. Best Regards RMS Team
10

Infor EZRMS

Director of Revenue Management from 500+ room Branded Hotel in (Brazil)

Verified
2 years ago
I'm a EZRMS user since 2013, and I can say that I'm very satisfied with all functionalities that the tool offers. The tool is very user friendly and helps Revenue Managers on the daily basis, saving time on collecting manual data and optimizing results. Besides the Revenue Management applicability (forecast, recommendation...) it provid...
James from Infor replied
Hello, and thank you for taking the time to review Infor EzRMS. It is great to hear that the tool is user friendly and helps you optimize. On your comment about receiving data twice a day and updating recommendations; we would like to inform you that this functionality already exists. It is known as Real-Time Optimization, whereby Infor EzRMS receives updates from your PMS in real-time, allowing your strategy to be constantly optimized. If you would like to find out more, please contact the support team via Infor Concierge.
9

Review Infor

Revenue Assistant from 200 to 499 room Luxury Hotel in (Brazil)

Verified
2 years ago
EZRMS is a easy and flexible system. The support team and the account manager (Harumi) are very fast to solve our problems or answer our questions. There are many trainings to help us to learn the system.
James from Infor replied
Thanks for the fantastic review I'll certainly pass on your positive feedback to Harumi and the support team. I'm pleased to hear you have now managed to solve the issue with your systems so that you can now fully benefit from the Infor EzRMS upload interface. Please do let us know if we can be of further assistance to you.
10

A great promising product

Revenue Manager from 200 to 499 room City Center Hotel in (Indonesia)

Verified
2 years ago
- Tool is easy to use and giving complete analysis that is relevant to the business - Up-to-date to the current business trend, even having a Covid-19 pandemic period as a seasonality
James from Infor replied
Hello, and thank you for taking the time to review Infor EzRMS. It's great to read that you find the tool easy to use. It's also good to hear that you managed to solve these discrepancies quickly. Thank you :)
9

Some feedback from my experience with EzRMS

Director of Revenue from 200 to 499 room Luxury Hotel in (Vietnam)

Verified
2 years ago
1. User friendly (both desktop and mobile version) 2. High responsibility of consultant team and their productivity 3. Very rarely met the technical issue
James from Infor replied
Thanks a lot for your review, it is great to see you are making the most of the Infor EzRMS analytics. We can help you get the most from your forecasts and show you how to improve its quality. Please send us the details via Infor Concierge, and our support team will be happy to assist you.
9

Good Product

Director of Revenue Management from 200 to 499 room Resort in Sanya Shi (China)

Verified
2 years ago
1, Ezrms forecast is more benefit for our work 2, Ezrms data collection is easy for daily anaylsis. 3, Ezrms to catch the data
Kunal from Infor replied
Dear Ann, We appreciate your kind words and thank you very much for sharing your review. There are certain settings that could help and improve the speed of the RMS Please reach out to support team to know more on this RMS team
8

Personalized Assistance and Never Ending Patience

Revenue Analyst from 200 to 499 room Branded Hotel in Quezon City (Philippines)

Verified
2 years ago
From Ms. Wen to rest of the support team, they remained patient and made sure our learning experiences with the interface are up to our current level. They let us explore and be familiar with the system on our own personal way. They always respond even with the silliest of question. Nevertheless, made our understanding with the int...
James from Infor replied
Thank you very much for your great feedback, we'll make sure to pass on your message to Wen and the rest of the Support Team. Infor Hospitality RMS Community is an excellent way to keep up to date with product enhancements and for you to meet other EzRMS peers, share best practices, and discuss with other Infor customers running the same products. To connect click the 'Communities' widget in Infor Concierge.
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More About Infor

Infor HMS, also known as Infor Hospitality Management Solution, is a comprehensive software solution designed specifically for the hospitality industry. It serves as a property management system (PMS) and offers a range of functionalities to enhance guest experiences, streamline operations, and improve profitability. As a cloud-based solution, Infor HMS leverages the power of Amazon Web Services (AWS) to provide real-time access to data and ensure scalability and reliability. It can be accessed from anywhere, making it convenient for hoteliers to manage their properties efficiently. In terms of property management, Infor HMS enables hoteliers to handle various tasks, such as check-in and check-out processes, room assignments, housekeeping management, and reservations. It maintains a centralized guest profile, allowing staff to deliver personalized guest services and improve overall guest satisfaction. Infor HMS incorporates revenue management capabilities, enabling hoteliers to optimize pricing and maximize revenue. It integrates with customer relationship management (CRM) systems, providing insights into guest preferences and behaviors to enhance marketing efforts and guest loyalty. The software also includes business intelligence features, offering in-depth analytics and reporting to monitor performance, identify trends, and make data-driven decisions. Hoteliers can analyze key metrics related to occupancy, revenue, and guest satisfaction to drive operational excellence. Infor HMS is designed to be user-friendly, with an intuitive interface and easy navigation. It can be customized to suit specific hotel requirements and can integrate with other systems through APIs (Application Programming Interfaces), allowing seamless data flow and enhancing operational optimization. Infor HMS has been successfully implemented in various hotels and resorts across the globe, and case studies and screenshots are available to showcase its effectiveness in improving front desk operations, concierge services, and point-of-sale (POS) transactions. It caters not only to traditional hotels but also to casinos and other hospitality establishments. The software is available as a Software-as-a-Service (SaaS) solution, hosted on the cloud, or as an on-premises deployment for those who prefer to manage their own infrastructure. Overall, Infor HMS offers a robust and comprehensive hotel management software solution that covers all aspects of property management in the hospitality industry. It combines advanced functionality, cloud-based accessibility, and integration capabilities to optimize operations, enhance guest experiences, and drive profitability for hoteliers.

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