Hello, It's great to hear that you are happy with the responsiveness of our Support Team. Infor EzRM...
Ratings Snapshot
87%
Recommend
#11
Popularity index
HT SCORE
78 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #11 out of 49 in Revenue Management Systems
Ease of Use
4.6/5
ROI
4.1/5
Implementation
4.3/5
Customer support
4.5/5
Verified Customer Support
Infor’s customer support processes haven’t yet been verified by Hotel Tech Report.
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Infor EzRMS Overview
Infor EzRMS Overview
Infor EzRMS is powerful revenue management software with capabilities to manage all aspects of hotel business, from walk-in to long stay. EzRMS automatically calculates demand forecasts for each future use of an organization's hotel rooms, and recommends the appropriate selling strategies, such as open/close rates, stay controls, open/close room categories, and overbooking levels. Deep learning ...
About Infor View website
Founded in 1999 | Headquarters in Lake Forest United States | 17786 employeesMore than 20,000 hotels, restaurants, and casinos worldwide—including 10 of the world’s 10 largest hotel companies—rely on Infor Hospitality software. Inf...
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Infor Hospitality Price Optimizer in Revenue Management SystemsAdd-onSold with Infor's Revenue Management Systems offering
1/6
Integrates with
Need a custom integration?
- Rate Shopping & Market Intelligence
- Channel Managers
- Reputation Management
Need a custom integration?
What customers love about Infor EzRMS
87% recommend
Revenue Manager in Fukuoka-shi (Japan)
Great reports. Fluidity of the system. Detailed analysis of any segment, day, month. A good reporting tool in general but lacks a pricing optimization system which renders it relatively useless relative to other modern s...
Revenue manager from Boutique in (United Kingdom)
Great reporting and intuitive dashboard
Reservations and Revenue Manager from Branded in Geelong (Australia)
Easy to use. Great reporting capabilities
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
Infor products enable hotel staff to deliver exceptional guest experiences. Their cloud-based PMS was designed with flexibility, security, efficiency, and mobile capabilities in mind. With Infor, hotels have a configurable screen design, centralized guest profile management and a full set of report...
by Lola Feiger (ALICE) on December 02, 2019
Question:
What differentiates this product or service from the competition?
Answer:
The mobile capabilities of Infor are great. They offer mobile check-in / check-out and mobile guest services, allowing guests to connect with your hotel from anywhere in the hotel, all with secure infrastructure .
by Lola Feiger (ALICE) on December 02, 2019
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Infor is a fantastic resource for thought leadership, data sheets and white papers in the hotel technology industry. Ask them about their products as well as the market and operations research they’ve done in the industry, keeping them at the forefront of innovation in hotel technology.
by Lola Feiger (ALICE) on December 02, 2019
Recommended by
Lola Feiger
Director of Marketing @ ALICE
Features
- Dynamic Pricing
- Price sensitivity modeling
- Fully automated revenue management
- "What-if" scenario analysis
- Guided workflows
- Group pricing & evaluation
- Channel management
- Analytics dashboard
- Multi-property Management
- Open API
- Mobile App
- Inventory Management
- Open Pricing
- Lost Business Data
- Automated Room-Type Pricing
- 365-Day Forward Pricing
- Dynamic Price Hierarchy Control
- Real-time price optimization
- Alternate Property Reccomendations
- Alternate Stay Date Recommendations
- Five-Year Forecasting
- Smart Spreading Technology
- Financial Forecast Builder
- Scheduled Reports
- Custom Reports
- Single Sign-On
- Enterprise Business Guidelines
- Mobile Friendly Design
- Future Market Demand Data
- Price Explanation
Want to go behind the scenes and see how Infor EzRMS works?
Clients & references
References & testimonials
We’ve grown up together in revenue management. Infor solutions help us drive revenue and profit for our hotel owners.
Featured partners
Case studies
- Eynsham Hall drives revenue and fuels growth with Infor hospitality technology
- Eynsham Hall
- Boutique in North Leigh
Awards & Certifications
Infor doesn’t have any awards or certifications
Active Markets
MARKETS SERVED
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- China
- United Kingdom
- Brazil
- India
- Australia
- Indonesia
- Netherlands
- United States
Low review volume alert
This vendor is 60% below the category average.
Jun 02, 2021
Infor EzRMS Review: HMS - a great, environment friendly and very flexible cloud based solution
E-Commerce/Reservations from Boutique in San Bartolomé de Tirajana (Spain)
Recommend
10/10
What do you like most?
- possibility of creating on your own a personalized environment by building screens, data spies, bundles and more according to the specific needs of the property - very efficient ICS and support team - c...
What do you dislike or think could be improved?
I think the process of implementing a fixed code for a function that was not working or only partly working could be shorter. All improvements fixed by the development team are linked to the next release ...
Customer support
5
Ease of use
5
Value for money
n/a
Implementation
5
Mar 31, 2021
Infor EzRMS Review: EzRMS Review
Regional Revenue Manager from Other in The Royal Town of Sutton Coldfield (United Kingdom)
Recommend
8/10
What do you like most?
The reporting function on the software is great, can get almost any data comparisons. The support from the technical team is brilliant and questions are always answered/ queries resolved promptly
What do you dislike or think could be improved?
The forecasting function could be improved. This took a long time to get close to being accurate before COVID-19 hit, so this will take more work to get right again in the future
Customer support
5
Ease of use
4.5
Value for money
4.5
Implementation
n/a
On Jun 18, 2021 James R. from Infor replied:
Mar 31, 2021
Infor EzRMS Review: Beneficial Revenue Management tool
Revenue Manager from Branded in (United Kingdom)
Recommend
9/10
What do you like most?
Great variation of reports for both historical and future business to assist managing trends Ease of recommendations and rate strategy setting Supportive team to assist with any queries and have regular...
What do you dislike or think could be improved?
We've had issues with forecasting in the past where they have differed substantially from hotel forecasting. This is starting to improve now algorithms have been updated Often have issues when updating ...
Customer support
4.5
Ease of use
5
Value for money
5
Implementation
n/a
Mar 29, 2021
Infor EzRMS Review: Hastings Hotels
Group IT Manager from Branded in (United Kingdom)
Recommend
10/10
What do you like most?
We have recently amended and rebranded room configurations within 2 properties and the team worked with us to make the changes as seamless as possible and limit the impact to forecasting functionality. R...
What do you dislike or think could be improved?
Would love the ability to separate F&B elements to give a complete overview of the hotel operations on the books v forecast to assist with planning in these areas
Customer support
5
Ease of use
5
Value for money
4.5
Implementation
4.5
Mar 23, 2021
Infor EzRMS Review: Infor EZRMS
Director of Revenue Management from Other in (Brazil)
Recommend
10/10
What do you like most?
I'm a EZRMS user since 2013, and I can say that I'm very satisfied with all functionalities that the tool offers. The tool is very user friendly and helps Revenue Managers on the daily basis, saving time...
What do you dislike or think could be improved?
It would be helpful if: - The system could receive data from PMS and update recommendations at least twice a day to be more accurate with recent changes/patterns. - The user could identify which element...
Customer support
5
Ease of use
5
Value for money
5
Implementation
5
On Jun 18, 2021 James R. from Infor replied:
Hello, and thank you for taking the time to review Infor EzRMS. It is great to hear that the tool is...
Mar 22, 2021
Infor EzRMS Review: Review Infor
Revenue Assistant from Other in (Brazil)
Recommend
9/10
What do you like most?
EZRMS is a easy and flexible system. The support team and the account manager (Harumi) are very fast to solve our problems or answer our questions. There are many trainings to help us to learn the sys...
What do you dislike or think could be improved?
We have to solve the problem with the connection at our hotel in Rio de Janeiro ASAP. We can not use the system for this property because of that. Sometimes we have some delays in sending rates to our P...
Customer support
5
Ease of use
4.5
Value for money
4.5
Implementation
3
On Jun 16, 2021 James R. from Infor replied:
Thanks for the fantastic review I'll certainly pass on your positive feedback to Harumi and the supp...
Pricing
One time upfront purchase (flat rate)
$1000 - $10,000
Monthly subscription (/room/month)
More than $10/room/month
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Regional Revenue Director from Branded in Amsterdam (Netherlands)
Very good in terms of data and level of detail one can obtain, good for multi-properties, fairly user friendly