Infor EzRMS

4.3 (40 REVIEWS)

HTR Score icon
HT Score  
61 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Infor EzRMS

4.3 (40 REVIEWS)

Ranked 17 (out of 62) in Revenue Management Systems

Infor EzRMS: Trusted and proven, we know hospitality and we know technology

Infor is popular in United States of America and China.

Ratings Summary

4.3
Very Good
Ease of Use
4.5/5
Customer Support
4.5/5
ROI
4.1/5
Implementation
4.3/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Infor EzRMS is the #21 most trending product in the Revenue Management Systems category (out of 62) and the #663 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Infor’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

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61 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Infor EzRMS
Founded in 1999 | Headquarters in Lake Forest (United States) | 17786 employees
Infor's revenue management system automates pricing decisions for the hospitality industry and improves KPIs like ADR, RevPAR and Occupancy. EzRMS is a global leader in hospitality pricing and revenue management with a smart, data-driven and modular application. Get actionable insights and enhanced productivity with automated controls and is used by major chains like Accor and independent boutiques alike. Infor EzRMS is powerful revenue management software with capabilities to manage all aspects of hotel business, from walk-in to long stay. EzRMS automatically calculates demand forecasts for each future use of an organization's hotel rooms, and recommends the appropriate selling strategies, such as open/close rates, stay controls, open/close room categories, and overbooking levels. Deep learning AI algorithms recognize patterns dynamically to insure the most optimal and accurate business forecasts and pricing recommendations maximizing the hotels yield and profit. With Infor Hospitality's EzRMS hoteliers can leverage property management system data to make better pricing decisions.

Capabilities

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Infor doesn’t have any benefits or use cases available

Features

Pricing Optimization

4/5 features

Market Intelligence & Forecasting

4/5 features

Dashboards & Reporting

4/5 features

Automation

4/5 features

Multi-Property Functionality

4/5 features

Pricing

Pricing Available By Request

Infor has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

2 | Small (10-24 room)

6 | Medium (25-74 room)

24 | Large (75-199 room)

35 | X-Large (200+ room)

Country

21 | United States of America

12 | China

7 | Germany

7 | United Kingdom

6 | France

6 | Australia

3 | Brazil

3 | India

3 | Indonesia

2 | Hong Kong

2 | Spain

1 | Norway

1 | Denmark

1 | Singapore

1 | South Africa

1 | Vietnam

1 | Myanmar

1 | Philippines

1 | Japan

1 | Côte d'Ivoire

1 | Netherlands

1 | United Arab Emirates

Type

32 | Luxury Hotels

16 | Boutiques

12 | Branded Hotels

10 | City Center Hotels

10 | Resorts

4 | Casinos

4 | Extended Stay & Serviced Apartments

3 | Bed & Breakfast & Inns

3 | Hostels

3 | RV Parks & Campgrounds

2 | Vacation Rentals & Villas

1 | Airport/Conference Hotels

1 | Limited Service & Budget Hotels

Region

25 | Europe

25 | Asia Pacific

21 | North America

6 | Oceania

3 | South America

2 | Africa

1 | Middle East

Category

47 | Property Management Systems

40 | Revenue Management Systems

3 | Event Management Software

Hotelier Rating

Excellent
46
Very Good
12
Average
13
Poor
7
Terrible
7

Property Size

  • Small (2)
  • Medium (6)
  • Large (24)
  • X-Large (35)

Country

  • United States of America
    United States of America
    (21)
  • China
    China
    (12)
  • Germany
    Germany
    (7)
  • United Kingdom
    United Kingdom
    (7)
  • France
    France
    (6)
  • Australia
    Australia
    (6)
  • Brazil
    Brazil
    (3)
  • India
    India
    (3)
  • Indonesia
    Indonesia
    (3)
  • Hong Kong
    Hong Kong
    (2)
  • Spain
    Spain
    (2)
  • Norway
    Norway
    (1)
  • Denmark
    Denmark
    (1)
  • Singapore
    Singapore
    (1)
  • South Africa
    South Africa
    (1)
  • Vietnam
    Vietnam
    (1)
  • Myanmar
    Myanmar
    (1)
  • Philippines
    Philippines
    (1)
  • Japan
    Japan
    (1)
  • Côte d'Ivoire
    Côte d'Ivoire
    (1)
  • Netherlands
    Netherlands
    (1)
  • United Arab Emirates
    United Arab Emirates
    (1)

Region

  • North America
    North America
    (21)
  • Europe
    Europe
    (25)
  • Asia Pacific
    Asia Pacific
    (25)
  • Oceania
    Oceania
    (6)
  • Middle East
    Middle East
    (1)
  • South America
    South America
    (3)
  • Africa
    Africa
    (2)

Hoteliers say

NEW AI Review summary

Hoteliers like EzRMS for its extensive reporting capabilities, ease in managing historical and future business trends, and support for revenue management decisions. Users highlight the tool's efficiency in producing Excel reports, generating rate recommendations, and updating forecasts. However, there are concerns about forecast accuracy, delays in updating pricing, and broken functionalities following updates. Integration with PMS and automated report scheduling requires improvement to enhance operational efficiency, increase revenue accuracy, and streamline workflows.

AI-generated from the text of customer reviews

Customer Support
Reporting Capabilities
Rate Recommendations
Forecast Accuracy
Forecasting Support
User-Friendly Interface
Data Analysis Tools
PMS Integration
System Stability
Automated Reports
7

Works well

Reservations Manager from 100 to 199 room Boutique in Ithaca (United States of America)

Verified
7 months ago
I like that you can do excel reports. This is helpful when needing details for reports or sharing with clinents.
Country United States of America
Reservations Manager
Large Hotel
9

Very Efficient

Revenue Manager from 100 to 199 room in Cape Town (South Africa)

Verified
2 years ago
Response time is very fast Very friendly and efficient service Highly knowledgeable The system of reporting an incident is very smooth, nothing gets missed and all queries are dealt with in a speedy manner
Country South Africa
Revenue Manager
Large Hotel
9

Beneficial Revenue Management tool

Revenue Manager from Branded Hotel in (United Kingdom)

Verified
3 years ago
Great variation of reports for both historical and future business to assist managing trends Ease of recommendations and rate strategy setting Supportive team to assist with any queries and have regular update calls that assist both us and our working relationship and also helps to understand any updates or changes Easy to input budget i...
Country United Kingdom
Revenue Manager
8

EzRMS Review

Regional Revenue Manager from in The Royal Town of Sutton Coldfield (United Kingdom)

Verified
3 years ago
The reporting function on the software is great, can get almost any data comparisons. The support from the technical team is brilliant and questions are always answered/ queries resolved promptly
Country United Kingdom
Regional Revenue Manager
10

Hastings Hotels

Group IT Manager from 500+ room Branded Hotel in (United Kingdom)

Verified
3 years ago
We have recently amended and rebranded room configurations within 2 properties and the team worked with us to make the changes as seamless as possible and limit the impact to forecasting functionality. Reporting suite allows the optimum flexibility to monitor and adapt to changes in a timely manner especially in this pandemic period
Country United Kingdom
Group IT Manager
X-Large Hotel
10

Infor EZRMS

Director of Revenue Management from 500+ room Branded Hotel in (Brazil)

Verified
3 years ago
I'm a EZRMS user since 2013, and I can say that I'm very satisfied with all functionalities that the tool offers. The tool is very user friendly and helps Revenue Managers on the daily basis, saving time on collecting manual data and optimizing results. Besides the Revenue Management applicability (forecast, recommendation...) it provid...
Country Brazil
Director of Revenue Management
X-Large Hotel
9

Review Infor

Revenue Assistant from 200 to 499 room Luxury Hotel in (Brazil)

Verified
3 years ago
EZRMS is a easy and flexible system. The support team and the account manager (Harumi) are very fast to solve our problems or answer our questions. There are many trainings to help us to learn the system.
Country Brazil
Revenue Assistant
X-Large Hotel
10

A great promising product

Revenue Manager from 200 to 499 room City Center Hotel in (Indonesia)

Verified
3 years ago
- Tool is easy to use and giving complete analysis that is relevant to the business - Up-to-date to the current business trend, even having a Covid-19 pandemic period as a seasonality
Country Indonesia
Revenue Manager
X-Large Hotel
9

Some feedback from my experience with EzRMS

Director of Revenue from 200 to 499 room Luxury Hotel in (Vietnam)

Verified
3 years ago
1. User friendly (both desktop and mobile version) 2. High responsibility of consultant team and their productivity 3. Very rarely met the technical issue
Country Vietnam
Director of Revenue
X-Large Hotel
9

Good Product

Director of Revenue Management from 200 to 499 room Resort in Sanya Shi (China)

Verified
3 years ago
1, Ezrms forecast is more benefit for our work 2, Ezrms data collection is easy for daily anaylsis. 3, Ezrms to catch the data
Country China
Director of Revenue Management
X-Large Hotel
  • 1
  • 2
  • 3
  • 4

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Infor® Hospitality Management Solution (HMS) is a hotel PMS built in the cloud to consistently meet and exceed modern guest expectations. With Infor HMS, hospitality organizations can better manage operations, deliver exceptional guest services, and provide a rich experience for all.

Question:

What differentiates this product or service from the competition?

Answer:

The solution provides scalability that can help meet your present needs, along with whatever the future brings. Their PMS platform helps to allow for a better guest experience and integrates seamlessly with Tripleseat Software to allow an all-in-one platform.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

This software is a great tool to help take your group sales and property management to the next level. With this integration, you can book and manage all of your group sales from one place, allowing you to do more, in less time!

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 4 recommend
Recommended by
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Jenna Gabriel Marketing Manager @ Tripleseat Software
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Mudasser Tariq VP Sales @ RateGain
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Hannah Scott Content Marketing Manager @ INTELITY
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Jenna Gabriel Marketing Manager @ Tripleseat Software
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Mudasser Tariq VP Sales @ RateGain
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Mudasser Tariq VP Enterprise Business @ RateGain
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Hannah Scott Content Marketing Manager @ INTELITY
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Mike Kantor Director of Global Partnerships @ SiteMinder
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Lola Feiger Director of Marketing @ ALICE
Are you a consultant or vendor that recommends Infor? Leave a recommendation

More About Infor

Infor HMS, also known as Infor Hospitality Management Solution, is a comprehensive software solution designed specifically for the hospitality industry. It serves as a property management system (PMS) and offers a range of functionalities to enhance guest experiences, streamline operations, and improve profitability. As a cloud-based solution, Infor HMS leverages the power of Amazon Web Services (AWS) to provide real-time access to data and ensure scalability and reliability. It can be accessed from anywhere, making it convenient for hoteliers to manage their properties efficiently. In terms of property management, Infor HMS enables hoteliers to handle various tasks, such as check-in and check-out processes, room assignments, housekeeping management, and reservations. It maintains a centralized guest profile, allowing staff to deliver personalized guest services and improve overall guest satisfaction. Infor HMS incorporates revenue management capabilities, enabling hoteliers to optimize pricing and maximize revenue. It integrates with customer relationship management (CRM) systems, providing insights into guest preferences and behaviors to enhance marketing efforts and guest loyalty. The software also includes business intelligence features, offering in-depth analytics and reporting to monitor performance, identify trends, and make data-driven decisions. Hoteliers can analyze key metrics related to occupancy, revenue, and guest satisfaction to drive operational excellence. Infor HMS is designed to be user-friendly, with an intuitive interface and easy navigation. It can be customized to suit specific hotel requirements and can integrate with other systems through APIs (Application Programming Interfaces), allowing seamless data flow and enhancing operational optimization. Infor HMS has been successfully implemented in various hotels and resorts across the globe, and case studies and screenshots are available to showcase its effectiveness in improving front desk operations, concierge services, and point-of-sale (POS) transactions. It caters not only to traditional hotels but also to casinos and other hospitality establishments. The software is available as a Software-as-a-Service (SaaS) solution, hosted on the cloud, or as an on-premises deployment for those who prefer to manage their own infrastructure. Overall, Infor HMS offers a robust and comprehensive hotel management software solution that covers all aspects of property management in the hospitality industry. It combines advanced functionality, cloud-based accessibility, and integration capabilities to optimize operations, enhance guest experiences, and drive profitability for hoteliers.

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Support

Unverified

Infor has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Product Updates

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2024

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Response Time

Less than a day

Recommended

80%

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