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Ratings Snapshot
87%
Recommend
#11
Popularity index
HT SCORE
79 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #11 out of 51 in Revenue Management Systems
Ease of Use
4.5/5
ROI
4.1/5
Implementation
4.3/5
Customer Support
4.5/5
Verified Customer Support
Infor’s customer support processes haven’t yet been verified by Hotel Tech Report.
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Infor EzRMS Overview
Infor EzRMS Overview
Infor EzRMS is powerful revenue management software with capabilities to manage all aspects of hotel business, from walk-in to long stay. EzRMS automatically calculates demand forecasts for each future use of an organization's hotel rooms, and recommends the appropriate selling strategies, such as open/close rates, stay controls, open/close room categories, and overbooking levels. Deep learning ...
About Infor View website
Founded in 1999 | Headquarters in Lake Forest United States | 17786 employeesMore than 20,000 hotels, restaurants, and casinos worldwide—including 10 of the world’s 10 largest hotel companies—rely on Infor Hospitality software. Inf...
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Infor Hospitality Price Optimizer in Revenue Management SystemsAdd-onSold with Infor’s Revenue Management Systems offering
1/6
Integrates with
- Booking Engine
- Central Reservations Systems
- Channel Managers
Need a custom integration?
What customers love about Infor EzRMS
87% recommend
Revenue Manager in Fukuoka-shi (Japan)
Great reports. Fluidity of the system. Detailed analysis of any segment, day, month. A good reporting tool in general but lacks a pricing optimization system which renders it relatively useless relative to other modern s...
Revenue manager from Boutique in (United Kingdom)
Great reporting and intuitive dashboard
Reservations and Revenue Manager from Branded in Geelong (Australia)
Easy to use. Great reporting capabilities
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
Infor HMS is an industry renowned cloud based PMS with mobile functionality across all hotel operations. Infor EZRMS is an outstanding revenue management system to maximise revenue and profits with deep AI learning
by Mudasser Tariq (RateGain) on September 15, 2021
See more answers (2)
Question:
What differentiates this product or service from the competition?
Answer:
Infor HMS has unique personalisation of guest experience, highly configurable PMS interfaces, wide angle reporting and last but not the least- full stack mobile functionality. EzRMS has optimal and accurate business forecasts, pricing, and selling strategies to maximize yield and profit.
by Mudasser Tariq (RateGain) on September 15, 2021
See more answers (2)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Infor is a one stop shop for hospitality technology in the connected world. With Infor, hospitality organizations can better manage operations, deliver exceptional guest services, and provide a rich experience for all.
by Mudasser Tariq (RateGain) on September 15, 2021
See more answers (2)
Recommended by
Mudasser Tariq
VP Sales @ RateGain
Mudasser Tariq
VP Enterprise Business @ RateGain
Mudasser Tariq
VP Enterprise Business @ RateGain
Features
- Dynamic Pricing
- Price sensitivity modeling
- Fully automated revenue management
- "What-if" scenario analysis
- Guided workflows
- Group pricing & evaluation
- Channel management
- Analytics dashboard
- Multi-property Management
- Open API
- Mobile App
- Inventory Management
- Open Pricing
- Lost Business Data
- Automated Room-Type Pricing
- 365-Day Forward Pricing
- Dynamic Price Hierarchy Control
- Real-time price optimization
- Alternate Property Reccomendations
- Alternate Stay Date Recommendations
- Five-Year Forecasting
- Smart Spreading Technology
- Financial Forecast Builder
- Scheduled Reports
- Custom Reports
- Single Sign-On
- Enterprise Business Guidelines
- Mobile Friendly Design
- Future Market Demand Data
- Price Explanation
- Controlled Automation
Want to go behind the scenes and see how Infor EzRMS works?
Clients & references
References & testimonials
We’ve grown up together in revenue management. Infor solutions help us drive revenue and profit for our hotel owners.
Featured partners
Case studies
- Eynsham Hall drives revenue and fuels growth with Infor hospitality technology
- Eynsham Hall
- Boutique in North Leigh
Awards & Certifications
Infor doesn’t have any awards or certifications
Active Markets
MARKETS SERVED
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- China
- United Kingdom
- Brazil
- India
- Australia
- Indonesia
- Netherlands
- United States of America
July 22, 2021
Infor EzRMS Review: Very Efficient
Revenue Manager from Other in Cape Town (South Africa)
Recommend
9/10
What do you like most?
Response time is very fast Very friendly and efficient service Highly knowledgeable The system of reporting an incident is very smooth, nothing gets missed and all queries are dealt with in a speedy...
What do you dislike or think could be improved?
to be honest this is a very well oiled operation with a team of incredibly knowledgeable people, so not much to improve.
Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4
On Jul 29, 2021 James R. from Infor replied:
March 31, 2021
Infor EzRMS Review: EzRMS Review
Regional Revenue Manager from Other in The Royal Town of Sutton Coldfield (United Kingdom)
Recommend
8/10
What do you like most?
The reporting function on the software is great, can get almost any data comparisons. The support from the technical team is brilliant and questions are always answered/ queries resolved promptly
What do you dislike or think could be improved?
The forecasting function could be improved. This took a long time to get close to being accurate before COVID-19 hit, so this will take more work to get right again in the future
Customer Support
5
Ease of Use
4.5
Value for money
4.5
Implementation
n/a
On Jun 18, 2021 James R. from Infor replied:
Hello, It's great to hear that you are happy with the responsiveness of our Support Team. Infor EzRM...
March 31, 2021
Infor EzRMS Review: Beneficial Revenue Management tool
Revenue Manager from Branded in (United Kingdom)
Recommend
9/10
What do you like most?
Great variation of reports for both historical and future business to assist managing trends Ease of recommendations and rate strategy setting Supportive team to assist with any queries and have regular...
What do you dislike or think could be improved?
We've had issues with forecasting in the past where they have differed substantially from hotel forecasting. This is starting to improve now algorithms have been updated Often have issues when updating ...
Customer Support
4.5
Ease of Use
5
Value for money
5
Implementation
n/a
On Sep 08, 2021 Benoit T. from Infor replied:
Hello Louise, We appreciate to hear that you like our analytics and our Support's team reactivity. ...
March 29, 2021
Infor EzRMS Review: Hastings Hotels
Group IT Manager from Other in (United Kingdom)
Recommend
10/10
What do you like most?
We have recently amended and rebranded room configurations within 2 properties and the team worked with us to make the changes as seamless as possible and limit the impact to forecasting functionality. R...
What do you dislike or think could be improved?
Would love the ability to separate F&B elements to give a complete overview of the hotel operations on the books v forecast to assist with planning in these areas
Customer Support
5
Ease of Use
5
Value for money
4.5
Implementation
4.5
On Sep 08, 2021 Benoit T. from Infor replied:
Hello Pamela, Thank you for your great review. We think that global Revenue Management is the futur...
March 23, 2021
Infor EzRMS Review: Infor EZRMS
Director of Revenue Management from Other in (Brazil)
Recommend
10/10
What do you like most?
I'm a EZRMS user since 2013, and I can say that I'm very satisfied with all functionalities that the tool offers. The tool is very user friendly and helps Revenue Managers on the daily basis, saving time...
What do you dislike or think could be improved?
It would be helpful if: - The system could receive data from PMS and update recommendations at least twice a day to be more accurate with recent changes/patterns. - The user could identify which element...
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
On Jun 18, 2021 James R. from Infor replied:
Hello, and thank you for taking the time to review Infor EzRMS. It is great to hear that the tool is...
March 22, 2021
Infor EzRMS Review: Review Infor
Revenue Assistant from Other in (Brazil)
Recommend
9/10
What do you like most?
EZRMS is a easy and flexible system. The support team and the account manager (Harumi) are very fast to solve our problems or answer our questions. There are many trainings to help us to learn the sys...
What do you dislike or think could be improved?
We have to solve the problem with the connection at our hotel in Rio de Janeiro ASAP. We can not use the system for this property because of that. Sometimes we have some delays in sending rates to our P...
Customer Support
5
Ease of Use
4.5
Value for money
4.5
Implementation
3
On Jun 16, 2021 James R. from Infor replied:
Thanks for the fantastic review I'll certainly pass on your positive feedback to Harumi and the supp...
Pricing
One time upfront purchase (flat rate)
$1000 - $10,000
Monthly subscription (/room/month)
More than $10/room/month
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Regional Revenue Director from Branded in Amsterdam (Netherlands)
Very good in terms of data and level of detail one can obtain, good for multi-properties, fairly user friendly