The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 31 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
E&S Kassensysteme shines .
Shiji Group shines in ease of use and customer support , with exclusive features like Sales Reporting and Employee Reporting and Management.
Side-by-side ratings based on 31 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $600/mo |
| Verified Reviews | 0 | 31 |
After analyzing 31 verified reviews, E&S Kassensysteme users most value its , while Shiji Group users highlight user-friendliness, operational efficiency, integration of systems. Click any theme to see what reviewers say.
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User-Friendliness
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Operational Efficiency
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Integration of Systems
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System Speed and Performance
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Comprehensive Reporting
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Localization Needs
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How each product ranks among Hotel POS Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | E&S Kassensysteme |
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|---|---|---|
| Small (10-24 rooms) | — | #7 1 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #4 14 reviews |
| Large (75-199 rooms) ▾ | — | #4 14 reviews |
| X-Large (200+ rooms) | — | #6 2 reviews |
By Property Type
| Segment | E&S Kassensysteme |
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| Boutique ▾ | — | #4 10 reviews |
| Luxury ▾ | — | #5 22 reviews |
| Branded / Chain ▾ | — | #5 19 reviews |
| Extended Stay | — | #6 1 reviews |
By Region
| Segment | E&S Kassensysteme |
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| North America ▾ | — | #5 8 reviews |
| Europe ▾ | — | #5 6 reviews |
| Asia Pacific ▾ | — | #4 6 reviews |
| Middle East ▾ | — | #3 7 reviews |
When choosing a hotel POS system, your goal is to find a solution that enhances operational efficiency, provides reliable support, and integrates seamlessly with your existing tech stack. E&S Kassensysteme's Picasso claims to streamline sales and inventory management but offers no recent reviews or measurable customer feedback. Conversely, Shiji Infrasys POS, with over 29 reviews and a high recent rating, demonstrates a clear track record of user satisfaction. Which product truly suits your hotel’s needs?
Both products aim to manage sales transactions and support hospitality operations, yet they diverge significantly in scope and market presence. Picasso appears to be more of a traditional, localized POS system with minimal reviews, while Infrasys is a cloud-based, enterprise solution trusted globally. Do you want a proven, well-supported platform or a less-tested option?
If your hotel prioritizes a straightforward, basic POS with no need for extensive integrations or cloud functionality, E&S Kassensysteme might seem appealing. However, with no recent reviews, its reliability and user experience are unverified, which risks operational disruptions. On the other hand, Shiji Infrasys POS boasts 29 recent reviews, a solid 4.66/5 ease of use rating, and a 4.52/5 customer support score, indicating a mature, user-approved system.
For hotels aiming to modernize with scalable, cloud-based operations and a broad feature set, Infrasys provides more confidence and capabilities. The choice hinges on whether you need a simple, localized POS (consider Picasso) or a comprehensive, globally trusted enterprise solution (prefer Infrasys). Which aligns better with your long-term strategy?
Ease of use is a critical factor, especially if staff adoption and training are priorities. Picasso's user interface and onboarding experience are not documented or rated, making it difficult to assess its simplicity. Conversely, Shiji Infrasys scores an impressive 4.66/5 in ease of use, with reviews praising its user-friendly interface and quick staff onboarding.
Furthermore, users highlight Infrasys's straightforward operation, which reduces training time and minimizes errors. Its intuitive design makes daily management smoother for busy hotel teams. Edge: Shiji Infrasys POS.
E&S Kassensysteme offers no unique features or add-ons, limiting its functionality to basic sales and inventory management. Shiji Infrasys, with 23 exclusive features, provides extensive capabilities, including cloud-based sales reporting, inventory and customer management, digital menus, mobile ordering, integrated kitchen display, and self-service table-side ordering.
These features support a wide range of hotel F&B and operational needs, fostering efficiency and guest engagement. Its comprehensive platform allows for sophisticated data analysis and revenue strategies. Edge: Shiji Infrasys POS.
Reviews clearly favor Shiji Infrasys, which boasts a 4.52/5 customer support score based on recent feedback. Users describe their support team as fast, helpful, and responsive, with quotes like “prompt & informative service” and “very best service,” reflecting consistent positive experiences.
In contrast, E&S Kassensysteme provides no recent reviews or support ratings, making it impossible to gauge its responsiveness or quality. Given the importance of reliable support, Infrasys’s high satisfaction score makes it the safer choice. Edge: Shiji Infrasys POS.
Since E&S Kassensysteme has no recent reviews, it receives no ratings or scores from users. Shiji Infrasys, with 29 recent reviews, holds an impressive 79.08 HTR score and a 9.03/10 NPS, with 91% likelihood to recommend. Hotelier feedback is overwhelmingly positive, especially from branded and luxury hotels, which constitute a significant portion of its user base.
The high rating confirms that Infrasys’s features, support, and usability meet hotel industry standards. If reputation and user approval matter most, Infrasys clearly leads. Edge: Shiji Infrasys POS.
Pricing data for E&S Kassensysteme is not publicly available, suggesting it may be tailored or outdated. Shiji Infrasys costs $600 upfront, with no mention of recurring fees, and offers a scalable enterprise-grade platform suitable for large hotel chains.
This transparent pricing model for Infrasys allows for budgeting and comparison, especially given its extensive feature set and support. If cost transparency and value are priorities, Infrasys’s predictable pricing provides a clear advantage. Edge: Shiji Infrasys POS.
Not ideal if your hotel plans to expand, adopt digital menus, integrate PMS, or scale operations across multiple outlets. The lack of recent reviews and features makes Kassensysteme less suited for modern, technology-driven hotels.
Not ideal if your hotel is small, simple, or prefers a very basic, offline system without cloud capabilities. Its enterprise focus suits hotels ready to embrace digital transformation and data-driven management.
Shiji Infrasys stands out with a proven, high-rated platform backed by extensive recent reviews, making it the safer and more versatile choice. Its feature-rich, cloud-enabled system is designed for hotels that want to improve operational efficiency, guest experience, and data insights.
Choose Infrasys if your hotel values scalability, integrations, and support, especially for multiple outlets or properties. Opt for Kassensysteme if you need a simple, local POS for a small-scale operation with minimal tech requirements.
In summary, for most modern hoteliers, Infrasys offers a clear advantage through its proven track record, user satisfaction, and comprehensive features. Only consider Kassensysteme if your property’s needs are extremely minimal and budget-driven.
This detailed comparison aims to help your team decide on the most suitable POS system, aligning with your hotel’s operational goals and growth plans.
Hotel POS Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| E&S Kassensysteme |
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| Starting Price | — | From $600/mo |
According to HTR's product database, E&S Kassensysteme Picasso and Shiji Infrasys POS share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | E&S Kassensysteme |
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| Cloud Based | ||
| Customer Management | ||
| Employee Reporting and Management | ||
| Inventory Management | ||
| Menu Performance Reporting | ||
| Sales Reporting |
Showing top differences. 11 more features differ between these products.
We analyzed 4 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"All the big players don't offer the level of API connectivity we need, but Shiji does. From the early stages of our design process, we were confident that Shiji could provide us wi..."
No published case study for this goal yet.
"We reduced check-in time by over 80%, from up to eight minutes to just about one minute with the new system."
What hoteliers love
Customers find Shiji's POS and PMS systems user-friendly, reducing training time and easing new users. The intuitive interface makes it popular among... Customers find Shiji's POS and PMS systems user-friendly, reducing training time and easing new users. The intuitive interface makes it popular among staff for managing various tasks smoothly.
Shiji is applauded for its features like menu and table management, which streamline order-taking and reduce errors, ultimately enhancing daily operat... Shiji is applauded for its features like menu and table management, which streamline order-taking and reduce errors, ultimately enhancing daily operations. The system is noted for improving team efficiency and guest satisfaction.
Reviewers praise Shiji for its smooth integration of POS and PMS systems, which simplifies operations by linking various functions such as accounting,... Reviewers praise Shiji for its smooth integration of POS and PMS systems, which simplifies operations by linking various functions such as accounting, reservations, and inventory. This integration aids in accurate data tracking and boosts operational efficiency.
Where hoteliers push back
While many appreciate the system, some report lag and slow performance during peak usage, suggesting a need for optimization. This affects tasks like... While many appreciate the system, some report lag and slow performance during peak usage, suggesting a need for optimization. This affects tasks like checkout processes and impacts overall satisfaction.
Shiji is recognized for its robust reporting capabilities, allowing hotels to pull detailed reports that aid in decision-making. However, some desire... Shiji is recognized for its robust reporting capabilities, allowing hotels to pull detailed reports that aid in decision-making. However, some desire more customization options for deeper analysis.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. E&S Kassensysteme Picasso and Shiji Infrasys POS share many core Hotel POS Systems features, but each has unique capabilities. E&S Kassensysteme Picasso offers 0 verified integration partners, while Shiji Infrasys POS offers 65. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Shiji Infrasys POS leads in ease of use at 4.6/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
E&S Kassensysteme Picasso: No. Shiji Infrasys POS: No. Neither product currently offers a free tier. Most Hotel POS Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. E&S Kassensysteme has an HT Score of 0 and Shiji Group has 79. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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