eviivo Suite™ CM vs. HotelNetSolutions Channel Manager:
Which Is Right for You?

The Decision

Choosing between eviivo Suite™ CM and HotelNetSolutions Channel Manager comes down to your hotel’s specific needs. Both aim to streamline your online distribution and reduce overbooking risks, but they diverge significantly in reviews, features, regional presence, and support quality.

eviivo, with over 231 recent reviews and a high NPS score, offers a more established and highly-rated solution. HotelNetSolutions' limited regional reach and lack of recent reviews make it the less proven option. How do these differences align with your hotel's priorities?

Is eviivo Suite™ CM or HotelNetSolutions Channel Manager Better for Hotels?

eviivo Suite™ CM is a comprehensive channel management platform with a robust feature set, including multi-currency support, integrated payment processing, and analytics dashboards. It connects with 32 verified partners, offers real-time updates, and is trusted by thousands of vacation rentals, B&Bs, and small hotels across multiple regions, especially North America and Europe.

HotelNetSolutions, on the other hand, provides a networked system focusing on booking engines and interfaces to meta-search portals. It boasts 35 verified partners but lacks recent reviews or a broad customer base outside German-speaking countries. Its regional presence is concentrated in Europe, limiting its global reach. Given these factors, which aligns better with your property's scale and location?

How Easy Are eviivo Suite™ CM and HotelNetSolutions to Use?

eviivo scores 4.65/5 for ease of use, with many reviews highlighting its intuitive interface, simplified onboarding, and quick staff adoption. Customers praise how even non-technical users find it straightforward to manage bookings and channels, with onboarding rated at 4.65/5 and strong support.

HotelNetSolutions' support is less documented, and its user reviews are nonexistent or outdated, making it difficult to assess ease of use. Its setup involves a manual, fixed fee process, and the absence of recent feedback raises questions about its user-friendliness.

Edge: eviivo.

Which Has Better Features: eviivo Suite™ CM or HotelNetSolutions Channel Manager?

eviivo offers eight features exclusive to its platform, including bulk updates, channel self-mapping, support for weekly/monthly rates, inventory grids, multi-currency support, and detailed analytics. Its focus on vacation rentals and small hotels is reflected in these tools, which help optimize revenue and reduce manual work.

HotelNetSolutions provides essential booking engine and meta-search interfaces but lacks the extensive feature set seen in eviivo. It does not offer the advanced tools like multi-currency or detailed analytics.

Edge: eviivo.

Which Has Better Customer Support: eviivo or HotelNetSolutions?

eviivo receives a support rating of 4.78/5, with reviews praising its quick, empathetic, and personalized assistance. Users cite agents like Mohamed as especially helpful, and onboarding is highly rated at 4.65/5, contributing to a 97% likelihood to recommend.

HotelNetSolutions' support has been criticized for long wait times, with some reviews citing 25-minute delays and slow ticket responses. The lack of recent support feedback further diminishes confidence in their customer service.

Edge: eviivo.

Which Has More Integrations: eviivo or HotelNetSolutions?

eviivo connects with 32 verified partners, including major OTAs, payment providers, and analytics tools. Shared partners like TripAdvisor and PriceLabs demonstrate its broad ecosystem, while it also offers unique integrations with Experience Hotel and Canary Technologies.

HotelNetSolutions has 35 verified partners, but its regional focus limits its global compatibility. Its integrations mainly serve the German-speaking market, reducing options for international hotels.

Edge: eviivo.

Which Do Hoteliers Rate Higher: eviivo or HotelNetSolutions?

eviivo’s high ratings—85.37 HTR Score, 4.65/5 ease of use, and 4.78/5 customer support—are backed by 231 reviews, with a 97% likelihood to recommend. Recent reviews highlight its effectiveness for vacation rentals and small hotels in North America and Europe.

HotelNetSolutions lacks recent reviews or ratings, and its regional focus in Europe limits its credibility outside that market. Its support and usability remain unverified, making eviivo the more trusted choice.

Edge: eviivo.

How Much Do eviivo Suite™ CM and HotelNetSolutions Channel Manager Cost?

eviivo charges a flat monthly fee of $700, with no implementation or setup fees. Its pricing model is transparent, and users pay only when they receive bookings.

HotelNetSolutions does not publicly disclose pricing but charges a one-off setup fee and a fixed monthly rate, which could be higher depending on the size and complexity of implementation. The lack of transparency and recent reviews makes eviivo’s value clearer.

Edge: eviivo.

What Type of Hotel Should Use eviivo Suite™ CM?

• Hotels that operate in vacation rentals, B&Bs, boutique hotels, or city-center properties with multiple locations.
• Teams seeking an intuitive platform with a proven track record of high customer satisfaction.
• Hotels that value detailed analytics, multi-currency support, and automated rate management.
• Small to medium-sized properties aiming to expand visibility globally.

Not ideal if:

• Your hotel primarily relies on GDS connectivity, which eviivo’s current integrations lack.
• You require extensive customization beyond eviivo’s offerings.
• Your property is in a region where eviivo has limited regional support.

What Type of Hotel Should Use HotelNetSolutions?

• Hotels predominantly operating within Europe, especially German-speaking countries.
• Hotels seeking simple, fixed-fee solutions without requiring extensive analytics or advanced features.
• Properties that prioritize booking engine and meta-search integrations over channel management.

Not ideal if:

• You need a platform with broad, real-time multi-channel support.
• You value recent reviews or high customer satisfaction scores.
• Your hotel is looking to expand internationally or requires complex rate and inventory management.

eviivo Suite™ CM vs HotelNetSolutions Channel Manager: The Bottom Line for Hotels

eviivo is a more comprehensive, highly-rated platform with a proven track record across multiple regions and property types, especially vacation rentals and small hotels. Its extensive feature set, ease of use, and support network make it a clear choice for most hoteliers.

HotelNetSolutions may suit hotels in specific European markets with straightforward needs and a preference for fixed pricing, but its limited recent user feedback and regional scope diminish its appeal.

Choose eviivo if you want a reliable, feature-rich solution backed by recent high ratings and a strong customer base. Opt for HotelNetSolutions only if your hotel’s operation is tightly localized in Europe and your needs are minimal.

This comparison reflects current data, emphasizing recent reviews and verified features. For your hotel’s unique context, consider testing both platforms through demos or trial periods before finalizing your decision.