eviivo Suite™ CM

4.9 (198 REVIEWS)

HT Score

86 out of 100

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eviivo Suite™ CM

Name: eviivo Suite™ CM
Rating: 4.9 (198 reviews)

4.9 (198 REVIEWS)

Ranked 6 (out of 110) in Channel Managers

Deepest one-click connectivity with highest performing OTA sites.

96% recommended by 359 hotels

Hotel zum Landsberger Hof, Brambles of Inveraray & 357 others

Bell avatar Bell - AI powered product analyst

I analyzed all of eviivo’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Eviivo for its streamlined channel management, helping manage bookings, payments, and guest interactions efficiently. Its seamless integration with OTAs boosts visibility and saves time, effectively preventing overbookings. Users appreciate the intuitive reservation management and the platform's adaptability to unique business needs. While pricing management and reporting are highlighted as beneficial, users note limitations in customization and the need for improved integration with third-party tools.

Hotel zum Landsberger Hof, Brambles of Inveraray & 357 others

Read their reviews

Support

World-class

51 reviews mentions in "Support"

47 positive

4 negative

Hoteliers often highlight the excellent customer support provided by eviivo, emphasizing the availability of telephone support that offers clear and detailed explanations. Users frequently mention the effectiveness and helpfulness of support staff, with Aziza often being specifically acknowledged for her assistance with Eviivo functionalities. Hoteliers appreciate the support team's ability to resolve problems efficiently, contributing to a positive user experience. The support services are noted for aiding in setup and activation, which facilitates the organization of schedules and accommodations. Overall, the support receives consistent praise for its responsiveness and expertise.

Owner

2 months ago

Verified

... eviivo always resolves any problems in a helpful manner. They have a very easy to use online interface and are efficient when I need to connect them. ...

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Proprietaire

2 months ago

Verified

... Very efficient software and top-notch telephone support ...

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Manager

2 months ago

Verified

... to organize rotations with the teams. Thanks to the support and activation services that help me set up my accommodations. ...

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CEO

2 months ago

Verified

... Super service ...

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Owner

3 months ago

Verified

... Aziza was great ...

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3 months ago

Verified

... The human side, well placed in price. The activation service is very pro actf, very involved and really supports well until going online. ...

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Amministratore

3 months ago

Verified

... Resolves your problems quickly with maximum availability and courtesy. Trained staff, who can understand your difficulties and solve them with the time needed. ...

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Gerante

3 months ago

Verified

... Ease of reading the booking schedule and the flow of information, notifications, ease of communication with the teams. ...

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Manager

3 months ago

Verified

... I've been with Eviivo for over 15 years and used them for 5 different properties. Everything meets my needs and the helpline is brilliant. ...

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CEO

3 months ago

Verified

... Happy with everything so far. However, for emergencies we could appreciate support except office hours, specially on weekends. ...

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Particular / Anfitrion no profesional

3 months ago

Verified

... encountered. The platform is reliable, and the support team is skilled and responsive. The biggest benefit is the ...

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Landlady

3 months ago

Verified

... One thing that could be improved is the telephone availability for questions to eviivo employee if you can't get any further yourself. ...

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Coach en hebergements touristiques

3 months ago

Verified

... situations, which leaves users without real help. 2/ Feedback shows a lack of commitment in monitoring issues. Customers ...

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proprietaire de chambres d'hotes

4 months ago

Verified

... Eviivo meets all my needs in terms of management. For each question asked, a quick and relevant response either by chat or by phone (appreciated) and a willingness to find an answer. Thank you. ...

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Owner

4 months ago

Verified

... Sometimes it is difficult to chat online to an agent which results in my ringing them up to get the answer i need. ...

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Partner

4 months ago

Verified

... I been with Eviivo for over 15 years plus and i never looked back my booking go up every year and bi get 100% help and advice when i need them and the business runs it self. ...

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Owner

4 months ago

Verified

... Excellent, efficient service- We are very satisfied ...

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Hotelmanager

4 months ago

Verified

... service. If you have any questions or problems, you get quick and competent help. The team behind Eviivo is very committed ...

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Owner

4 months ago

Verified

... Customer service ie personal interaction rather than online Flexibility with setting promos and changing rates. It is quite complicated. online registration system could be simpler to use. ...

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Inhaber

4 months ago

Verified

... I am enthusiastic about the support and the help with setting up the software and connecting to the portals. The software leaves nothing to be desired and is very easy to use. ...

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Manager

5 months ago

Verified

... cancel and amend bookings and know how much is due . Assistance when required. As we are not all tech buffs. ...

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Owner

5 months ago

Verified

... everything is perfect at this moment. Sorin is an excellent person in his job. Nothing needs to be improved at ...

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Propietario

5 months ago

Verified

... I like the customer care from Mr. Miguel and especially the visibility they offer on different channels, always ready to solve problems. ...

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AirBnB | Moorea

5 months ago

Verified

... XAVIER Activation Agent ...

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Proprietaire

5 months ago

Verified

... Eviivo continually adapts to market developments, the needs of professionals, the demands ...

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Director (Property Management Company)

5 months ago

Verified

... The ease, versatility and overall capability of Eviivo. There ...

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PDG

7 months ago

Verified

... Candaux management - OTA, reports - KPI, Guetif support, price plan management, cleaning module. ...

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Receptionist

7 months ago

Verified

... I Like the APP of EVIIVO because is very fast and easy to use with the mobile thanks to the help of Emanuel, Clea and Miguel, Who are very kind person, available to replay at my several requestes. ...

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Responsable Lodges Arverne

7 months ago

Verified

... Very complete software, success if permanent support ...

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Proprietaire

7 months ago

Verified

... rental agencies. A very professional, pleasant and warm technical service. Surout Mohamed support ...

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MANAGER

7 months ago

Verified

... The interface is simple to use, the telephone speakers are efficient in answering all the questions we may have as users. ...

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Tech manager

7 months ago

Verified

... introduced regularly (like custom reporting). The online help is very deep and the bi-weekly training sessions are very useful ...

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CEO

7 months ago

Verified

... Mohammed eviivo telephone assistance efficient management software with the possibility of free training very good synchronization with tourism agencies. ...

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PROPRIETAIRE CHAMBRE D HOTE

7 months ago

Verified

... I really appreciated the telephone communication with Xavier. I thank him for that. Too bad it’s so complicated to have you! ...

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Gerant

8 months ago

Verified

... Management of billing per villa, different connections to OTAs. We thank Katia for her professional, quality and continuous support. Managers are just as available and provide real customer follow-up ...

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Gerant / proprietaire

8 months ago

Verified

... The software allows me to manage several apartments and also allows me to distribute to many online agencies (Booking, Airbnb etc.) in addition, invoicing software is integrated into Eviivo. Thanks to Katia and Gregory who were able to help me during the implementation of the software. ...

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Manager

8 months ago

Verified

... Best guide ever, formation is quite easy following the recommandation, the languqge used is in native language, so no lack of information due to translation ...

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GERANT DE LA CONCIERGE "MONSIEUR LE CONCIERGE"

8 months ago

Verified

... Sorin's availability, his responsiveness and his professionalism. If you are lucky enough to come across it, managing your software will only be simpler. ...

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GERANT

8 months ago

Verified

... Working with the eviivo suite means working with a reliable and efficient tool and also ensuring the guarantee of being supported on a daily basis by competent staff and a responsive technical team. ...

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Manager

8 months ago

Verified

... activation. He is very clear in his explanations, professional, quick in configuring prices, descriptions, etc. and ...

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Proprietaire

9 months ago

Verified

... Telephone assistance with MohamedSoftware well synchronized with agencies. Thanks to the whole team. Good luck. Have a nice day, best regards JQuilichini ...

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Proprietaire exploitant

9 months ago

Verified

... * Reliable updating and synchronization between all calendars * Price management * Programming of customer emails * Online master class. ...

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Proprietaire

10 months ago

Verified

... Patience, skills especially Mohamed. EVIIVO management, payments, reservations, promotions, total management of extranets and agencies. Peace of mind with EVIIVO. Thanks to Mohamed ...

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Manager

10 months ago

Verified

... Contact with Joseph is efficient, quick and simple. His availability is a real asset and I recommend him to my contacts ...

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Chef

11 months ago

Verified

... the lady who helped me set up the program had the patience of an angel and a lot of expertise. Without her help ...

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Responsable de site.

11 months ago

Verified

... The waiting time is too long, more assistants are needed. Your price is relatively high, your customers sometimes need help quickly. ...

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Gestore

11 months ago

Verified

... implementing various aspects. Among other things, support has changed, if you need help they are there, through both ...

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proprietaire

12 months ago

Verified

... Advice from the technical service. Mohamed is always available to help me. Evivo is very powerful and easy to use software. It saves us time. ...

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Proprietaire

12 months ago

Verified

... Very warm welcome and very good listener to my questions and my problems. And answers always relevant and effective. ...

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Gerante de la Sociele CHALET SLM

12 months ago

Verified

... I am very satisfied with: The flexibility of reservations. Create promotions. Synchronization between agencies. Communication with customers. ...

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Owner

14 months ago

Verified

... I have contacted Eviivo yesterday and SAM answered the phone, Very profession and straight froward support from SAM, He is aware about the issue and problem sorted. ...

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yoga teacher

14 months ago

Verified

... each year for example have an advisor who makes an appointment with me to take stock of the areas for improvement in my accounts ...

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Proprietario

14 months ago

Verified

... most is the support service that Eviivo provides, feeling protected, feeling that I have someone close to me ...

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owner

14 months ago

Verified

... no anomaly everything is good for me adapted to my needs and my establishment: support assistance is perfect well advised for the parameters ...

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gerante

14 months ago

Verified

... Price, responsiveness, ergonomics. The person who answered me is very competent and patient. Thank you very much to her. I hope she gets a raise. ...

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Gerant

14 months ago

Verified

... Connection and direct management with the different agencies is very simplified. Very good telephone support and live follow-up via Zoom. ...

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Automation

Effortless

20 reviews mentions in "Automation"

18 positive

2 negative

Hoteliers often praise eviivo Suite™ CM for its automation capabilities, highlighting significant time savings and efficiency in handling schedules and apartment reservations. The software's automation streamlines workflow by simplifying direct connections with various agencies, thus reducing manual efforts and potential errors. Users appreciate how these automated processes allow for better organization, particularly in coordinating rotations with teams, pointing to effective task management and an impact on overall productivity.

Proprietaire

2 months ago

Verified

... Connection and direct management with the different agencies are very simplified. Very good telephone support and assistance (A big thank you to Mohamed). ...

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Manager

2 months ago

Verified

... in one place, which saves me time and allows me to organize rotations with the teams. Thanks to the support and ...

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Proprietaire

3 months ago

Verified

... create multiple rate plans, and scheduling customer emails in advance. Performance reports are clear and precise, the schedule is ergonomic, and it is also possible to respond ...

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Proprietaire

3 months ago

Verified

... I like eviivo because if needed we can always find assistance and you just put everything on eviivo and it spreads almost instantly to the agencies. ...

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CEO

3 months ago

Verified

... Easy operation. Different access rights to different staff. Every member of the staff can have access to the eviivo Suite, with different rights depending on his/her role. Also, great support! ...

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Owner

4 months ago

Verified

... The great ease of managing Channels and the very simple Channel management interface. I also appreciate that managing nearly 15 channels is accomplished on one page. ...

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Owner

4 months ago

Verified

... successful. They are forward thinking and always adding tools and improvements. ...

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Manager

4 months ago

Verified

... All the main providers are included as a channel manager. Easy to organise reservations and manage finances with the report features. Great support team. ...

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Manager

5 months ago

Verified

... A good all round system that keeps track of guests (which all the other OTA can access) ...

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fondateur

5 months ago

Verified

... the cleaning and housekeeping module, artificial intelligence, the website which is included in the pack, setting up an electronic welcome booklet. ...

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Proprietaire

5 months ago

Verified

... Eviivo continually adapts to market developments, the needs ...

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Director (Property Management Company)

5 months ago

Verified

... software such as Touch Stay etc. I’d also like a payment intergration where you could automatically pay the cleaning company directly before ...

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Receptionist

7 months ago

Verified

... trought our website to help us to receive direct reservation because we pay a lot of ... ... EVIIVO HELPS ME TO MANAGE THE RESERVATIONS ...

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Proprietaire

7 months ago

Verified

... simple to use and efficient software, it allows us to configure everything with vacation rental agencies. A very professional, ...

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DIRIGEANT

8 months ago

Verified

... Assistance in writing the online report, reporting of turnover and expenses, analysis of profitability by gite. ...

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Gerant

8 months ago

Verified

... Real Estate Agency fund management system, connection to banks for better accounting monitoring. Mobile application to be improved in order to access more information easily. ...

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Gerant / proprietaire

8 months ago

Verified

... The software allows me to manage several apartments and also allows me to distribute ...

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Manager

8 months ago

Verified

... Nothing, we are looking forward to using this channel manager soon. The mapping seems rapid, within one hour; and taking into account direct reservations before, the easiest way to proceed good job. ...

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GERANT DE LA CONCIERGE "MONSIEUR LE CONCIERGE"

8 months ago

Verified

... Sorin's availability, his responsiveness and his professionalism. If you are lucky enough to come across it, managing your software will only be simpler. ...

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Manager

8 months ago

Verified

... comprehensive, but we should add the ability to send automatic text messages via whatsapp to confirm reservations, ...

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Proprietaire exploitant

9 months ago

Verified

... * Reliable updating and synchronization between all calendars * Price management * Programming of customer emails * Online master class. ...

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Proprietaire

10 months ago

Verified

... Patience, skills especially Mohamed. EVIIVO management, payments, reservations, promotions, total management of extranets and agencies. Peace of mind with EVIIVO. Thanks to Mohamed ...

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Manager

10 months ago

Verified

... Joseph has nothing to improve in his communication, it's perfect! On the other hand, it would be necessary to IMPROVE the ACCOUNTING SYSTEM of the software (Like the one offered ...

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proprietaire

12 months ago

Verified

... Automatic and easy-to-use software ...

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Proprietario

14 months ago

Verified

... It would be important to have an automatic and mandatory check-in that included all the necessary data to issue ...

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Gerant

14 months ago

Verified

... Automatic recovery of reservations made before connecting with agencies to avoid blocking dates manually on open pro ...

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Integrations

Unified

29 reviews mentions in "Integrations"

22 positive

7 negative

Hoteliers often highlight the integrations in eviivo Suite™ CM as highly beneficial. The software provides a simplified connection and direct management with various agencies, which is especially appreciated for its ease of setup and reliability. These integrations help users efficiently connect to Online Travel Agencies (OTAs) and streamline payment processes, allowing guests to pay for supplements online at the time of booking. This functionality not only saves time but also enhances the management of seasonal rates and schedules, making operation smoother for hotel operators.

Proprietaire

2 months ago

Verified

... Connection and direct management with the different agencies are very simplified. Very good telephone support and assistance (A big thank you to Mohamed). ...

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Manager

2 months ago

Verified

... my accommodations. Another plus: being connected to large agencies and sales sites like Booking and Airbnb. ...

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CEO

2 months ago

Verified

... Some Eviivo features to simplify connectivity with OTAs. Also the possibility of offering customers supplements to pay online at the time of booking. ...

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Gestione case vacanza

3 months ago

Verified

... Messaging from portals such as Airbnb and Booking is not manageable from the eviivo platform, so it is necessary to install the Airbnb and Booking apps. ...

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3 months ago

Verified

... the process is too cumbersome and wastes time. The sales department is not responsive after going online. The ...

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Proprietaire

3 months ago

Verified

... Among its popular features are the synchronization of photos and descriptions with OTAs, flexible rate management ...

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Proprietaire

3 months ago

Verified

... Better reachability via chat, bring us more partners and agencies. Otherwise I like the level of security. It's serious. ...

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Manager

3 months ago

Verified

... I can honestly not think of anything which could be improved except perhaps linking to more websites such as trip adviser which has now stopped. ...

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Landlady

3 months ago

Verified

... All areas related to holiday apartment rentals are addressed and can be continually expanded with new programs. ...

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Proprietaire

3 months ago

Verified

... More local booking agencies (for guest houses) in France, a reduction in rates. I have nothing to add. Thank you and good luck ...

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Proprietaire

3 months ago

Verified

... More local booking agencies (for guest houses) in France, a reduction in rates. I have nothing to add. Thank you and good luck. ...

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Owner

4 months ago

Verified

... Reduces multiple diary complications. Combines channel managements. Deals with deposits and payments. Easy to use diary system and adjustments to rates. ...

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Owner

4 months ago

Verified

... Eviivo software is easy to use & enables our small business to manage bookings, payments, communications & conversations with guests all in one place. The links to OTA's also enables our business to be visible ...

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Owner

4 months ago

Verified

... Bookings from all partners are in one place avoiding double booking.Mobile ...

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Manager

4 months ago

Verified

... All the main providers are included as a channel manager. Easy to organise reservations and manage finances with the report features. Great support team. ...

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Inhaber

4 months ago

Verified

... The integration of the booking mask into your own homepage could be improved: An integration via API or script would be desirable. If there is only ...

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Owner

5 months ago

Verified

... For us it needs to be Increased integration with the professional Travel Trade systems and increased differentiation on visible booking codes/icons. ...

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fondateur

5 months ago

Verified

... the cleaning and housekeeping module, artificial intelligence, the website which is included in the pack, setting up an electronic welcome booklet. ...

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Propietario

5 months ago

Verified

... It could improve integration with small agencies and integration with the Revenue Agency website for fast invoicing ...

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Director (Property Management Company)

5 months ago

Verified

... I would like to see further integrations with other industry related software such ...

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PDG

7 months ago

Verified

... The website creation method, the team management module and the choice of partners which are currently limited. ...

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Receptionist

7 months ago

Verified

... advertisement of our structure on the Internet,among the serveral connections canals and trought our website to help ...

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Proprietaire

7 months ago

Verified

... Have more local booking agencies in France. Reduction of prices. Other than that I have nothing to add. ...

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Proprietaire

7 months ago

Verified

... The EVIIVO program is very easy to use with all existing channels. I have never had "overbooking". Easy contacts. ...

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Tech manager

7 months ago

Verified

... Access to API is restricted unfortunately. Not much else to improve to be honest. Really good software. Troubleshooting connectivity issues with OTA is not so easy. ...

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CEO

7 months ago

Verified

... Mohammed eviivo telephone assistance efficient management software with the possibility of free training very good synchronization with tourism agencies. ...

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DIRIGEANT

8 months ago

Verified

... Team availability, synchronization with online platforms, software execution speed, software adaptability, chat support. ...

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Gerant

8 months ago

Verified

... Real Estate Agency fund management system, connection to banks for better accounting monitoring. Mobile application to be improved in order to access more information easily. ...

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Gerant / proprietaire

8 months ago

Verified

... apartments and also allows me to distribute to many online agencies (Booking, Airbnb etc.) in addition, invoicing ...

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Manager

8 months ago

Verified

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GERANT DE LA CONCIERGE "MONSIEUR LE CONCIERGE"

8 months ago

Verified

... connectivity with the platforms. Depending on the planned configuration, some anomalies are noted but Eviivo ...

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Proprietaire

9 months ago

Verified

... Telephone assistance with MohamedSoftware well synchronized with agencies. Thanks to the whole team. Good luck. Have a nice day, best regards JQuilichini ...

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Proprietaire exploitant

9 months ago

Verified

... Possibility of selling gift cards Offer cancellation insurance Centralize traveler reviews from different platforms on My Web. ...

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Proprietaire

10 months ago

Verified

... Reduce subscription prices, less waiting time on Chad. We are completely satisfied with the service. An EVIIVO partnership with more agencies. ...

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proprietaire

12 months ago

Verified

... Have a price reduction. Have an active page on social networks. I thank technical support. thank you for everything ...

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Gerante de la Sociele CHALET SLM

12 months ago

Verified

... I am very satisfied with: The flexibility of reservations. Create promotions. Synchronization between agencies. Communication with customers. ...

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gestionaire de gite

13 months ago

Verified

... Eviivo has several very practical aspects, including the synchronization of calendars on the different reservation platforms and on its own website. ...

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proprietaire

13 months ago

Verified

... Very responsive and fast. I am now waiting for the new synchro very quickly so as not to lose reservations at this very difficult start to the year. ...

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proprietaria

14 months ago

Verified

... I personally like the calendar interface, the easy rate management, the great synchronization of online channels, the integration of artificial intelligence and especially the customer service. ...

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Value

Outstanding

38 reviews mentions in "Value"

31 positive

7 negative

Hoteliers often highlight the value provided by eviivo’s Channel Managers product, eviivo Suite™ CM. Users feel it delivers significant benefits relative to its cost, indicating strong ROI. The product offers transparency in pricing without hidden fees, ensuring users understand what they are paying for. Additionally, users compare the features available to competitors and find them worth the price. The availability of useful free trials or demos aids in evaluating the software's suitability before commitment.

Owner

2 months ago

Verified

... Helpful and consistent long-standing business partner ...

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Proprietaire

2 months ago

Verified

... The development of the website, more partners available through the calls links, no anomalies to report. Good luck. ...

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CEO

2 months ago

Verified

... Some Eviivo features to simplify connectivity with OTAs. Also the possibility of offering customers supplements to pay online at the time of booking. ...

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Owner

3 months ago

Verified

... Maybe a better way to call you, when we call from a Moroccan number, it costs us a lot of money to call internationally. ...

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3 months ago

Verified

... The human side, well placed in price. The activation service is very pro actf, very involved and really supports well until going online. ...

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Amministratore

3 months ago

Verified

... I don't see any room for improvement, except for having assistance on Saturdays and Sundays, which is important for hotel facilities. ...

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Proprietaire

3 months ago

Verified

... Among its popular features are the synchronization of photos and descriptions ...

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Proprietaire

3 months ago

Verified

... Better reachability via chat, bring us more partners and agencies. Otherwise I like the level of security. It's serious. ...

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Gerante

3 months ago

Verified

... Management of rates and closing days, remote payment which can cause payment errors. ...

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Owner

3 months ago

Verified

... eviivo best Rental decision I've made ...

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Particular / Anfitrion no profesional

3 months ago

Verified

... Eviivo Simplifies Multi-Platform Bookings – An Outstanding Channel Manager ...

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Landlady

3 months ago

Verified

... Renting out holiday apartments made easy! ...

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Coach en hebergements touristiques

3 months ago

Verified

... I have a tourist accommodation expertise firm and have been a business developer for Eviivo for 7 years. I implement the software for clients of my firm. ...

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Partner

4 months ago

Verified

... Every year Eviivo gets Better ...

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Owner

4 months ago

Verified

... Excellent, efficient service- We are very satisfied ... ... The great ease of managing Channels and the very simple ...

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4 months ago

Verified

... That it is geared to the vacation rental market and provides all the features and reports that we need to be able to keep our owners informed. Also the sales channel feature allows us to maximize rental opportuities across multiple chann ...

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Inhaber

4 months ago

Verified

... I am enthusiastic about the support and the help with setting up the software and connecting to the portals. The software leaves nothing to be desired and is very easy to use. ...

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General Manager

5 months ago

Verified

... Just ask everyone to produce the same service quality as Sam in experience and customer care and skills!Thank you Kind regards Marcos ...

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Manager

5 months ago

Verified

... A good all round system that keeps track of guests (which ...

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Owner

5 months ago

Verified

... Perfect with Sorin ...

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AirBnB | Moorea

5 months ago

Verified

... The registration procedure on the platform | the price difference between the currencies euros, pacific francs on the different reservation platforms. ...

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Proprietaire

5 months ago

Verified

... Indispensable for us for several years, eviivo meets all our needs in the management of our establishments ...

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Proprietor

5 months ago

Verified

... channel manager that is easy to use, efficient and has never let me down. The diary is simple to navigate giving ...

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Director (Property Management Company)

5 months ago

Verified

... Exceptional software, some of the best I’ve ever used! Would 100% recommend ...

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PDG

7 months ago

Verified

... Candaux management - OTA, reports - KPI, Guetif support, price plan management, cleaning module. ...

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Receptionist

7 months ago

Verified

... I think that Eviivo could improve the advertisement of our structure on the Internet,among ...

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Responsable Lodges Arverne

7 months ago

Verified

... Redo a detailed update punctually when initiatives example new pricing plan even if tutorial + Very good contacts with MOHAMED and GUETIF and XAVIER activation. ...

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Proprietaire

7 months ago

Verified

... Have more local booking agencies in France. Reduction of prices. Other than that I have nothing to add. ...

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CEO

7 months ago

Verified

... A reduction in prices would be welcome for recurring customers, better assistance via chat, nothing to add for the moment. ...

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DIRIGEANT

8 months ago

Verified

... Assistance in writing the online report, reporting of turnover and expenses, analysis of profitability by gite. ...

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Gerant

8 months ago

Verified

... Complete, professional system with perfect support ...

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Gerant / proprietaire

8 months ago

Verified

... The software suits me completely, I don't necessarily see any areas for improvement. Updates are made regularly, which is perfect. ...

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Manager

8 months ago

Verified

... Best guide ever, formation is quite easy following the recommandation, the languqge used is in native language, so no lack of information due to translation ...

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GERANT DE LA CONCIERGE "MONSIEUR LE CONCIERGE"

8 months ago

Verified

... software... Unfortunately this depends on the managers of Eviivo and the connectivity with the platforms. Depending on the planned configuration, some anomalies are noted but Eviivo remains a very good channel manager. The most important ...

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Proprietaire

9 months ago

Verified

... Telephone waiting time Simplification of the extranetReduction in the subscription amount Waiting for possible commercial gestures I no longer see anything to add ...

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Proprietaire

9 months ago

Verified

... High-performance software, a great team, a big thank you to Mohamed who helped me a lot, payment security and very high-performance software ...

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Proprietaire exploitant

9 months ago

Verified

... Possibility of selling gift cards Offer cancellation insurance Centralize traveler reviews from different platforms on My Web. ...

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Proprietaire

10 months ago

Verified

... Reduce subscription prices, less waiting time on Chad. We are completely satisfied with the service. An EVIIVO partnership with more agencies. ...

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Responsable de site.

11 months ago

Verified

... The waiting time is too long, more assistants are needed. Your price is relatively high, your customers sometimes need help quickly. ...

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Gestore

11 months ago

Verified

... are there, through both chat and telephone, in an absolutely more fluid way than years ago ...

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Proprietaire

12 months ago

Verified

... Sometimes long telephone waits to have access to an advisor, sometimes difficulty understanding very technical questions such as prices, ...

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Gerante de la Sociele CHALET SLM

12 months ago

Verified

... Satisfied with the overall service ...

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Proprietatire

13 months ago

Verified

... I have no particular wishes, the tool suits me for its simple use for the needs of my seasonal rental management. ...

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proprietaire

13 months ago

Verified

... I would have liked information regarding this modification which is causing us and you to lose important reservations for us and which is putting our small structure in difficulty. It's too bad ...

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yoga teacher

14 months ago

Verified

... I would like to have a follow-up on the performances and possible interesting recommendations on my establishment, ways of improvement and assistance; thank you very much ...

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gerante

14 months ago

Verified

... Nothing everything is perfect I have nothing to add. maybe change this form which is very long and I don't know what else to tell you ...

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Functionality

Innovative

49 reviews mentions in "Functionality"

40 positive

9 negative

Hoteliers often praise eviivo's functionality for its ability to effectively handle core tasks such as booking and reporting, which greatly reduces concerns over issues like overbooking. The platform's centralized approach allows hoteliers to manage all customer interactions and reservations on a single platform, enhancing their organization and communication capabilities. Users appreciate features that improve connectivity with online travel agencies (OTAs) and the option to offer customer supplements online at booking time. Moreover, hoteliers benefit from improved efficiencies in managing assets and accommodations, saving time and facilitating team coordination. The product is also noted for its reliability, as there are no reported anomalies that would hinder daily operations.

Proprietaire

2 months ago

Verified

... The development of the website, more partners available through the calls links, no anomalies to report. Good luck. ...

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Manager

2 months ago

Verified

... Much easier management of my accommodations ...

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CEO

2 months ago

Verified

... Excellent telephone support service regarding Eviivo functionalities, detailed explanations and very good assistance from Aziza. ...

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Gerant

3 months ago

Verified

... short-term (seasonal) rental, we no longer have any worries about overbooking. We are able to respond to all our customers ...

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Owner

3 months ago

Verified

... I would like to thank Aziza for her professionalism and availability. We had a lot of difficulty at the beginning but Aziza was able to manage everything. ...

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3 months ago

Verified

... know who to contact. When you lose your password, the process is too cumbersome and wastes time. The sales department is ...

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Amministratore

3 months ago

Verified

... Resolves your problems quickly with maximum availability and courtesy. Trained staff, who can understand your difficulties and solve them with the time needed. ...

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Proprietaire

3 months ago

Verified

... schedule is ergonomic, and it is also possible to respond directly to customer reviews. In addition, regular ...

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Gerante

3 months ago

Verified

... Ease of reading the booking schedule and the flow of information, notifications, ease of communication with the teams. ...

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Manager

3 months ago

Verified

... I've been with Eviivo for over 15 years and used them for 5 different properties. Everything meets my needs and the helpline is brilliant. ...

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CEO

3 months ago

Verified

... office hours, specially on weekends. In particular, my main server crashed on a Saturday afternoon and only solved ...

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Particular / Anfitrion no profesional

3 months ago

Verified

... exceptionally well, with no issues encountered. The platform is reliable, and the support team is skilled and responsive. ...

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Landlady

3 months ago

Verified

... Renting out holiday apartments made easy! ...

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Proprietaire

3 months ago

Verified

... More local booking agencies (for guest houses) in France, a reduction in rates. I have nothing to add. Thank you and good luck ...

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Owner

4 months ago

Verified

... Reduces multiple diary complications. Combines channel managements. Deals with deposits and payments. Easy to use diary system and adjustments to rates. ...

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Partner

4 months ago

Verified

... Not a thing every thing they do works 52 weeks a year all i can ask is keep the good work up. ...

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Owner

4 months ago

Verified

... The great ease of managing Channels and the very simple Channel management interface. I also appreciate that managing nearly 15 channels is accomplished on one page. ...

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4 months ago

Verified

... A great multi property vacation rental solution ...

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Owner

4 months ago

Verified

... Easy to use to successfully manage & grow our business ...

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Owner

4 months ago

Verified

... Reassuring Booking system ...

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Manager

4 months ago

Verified

... It would be a little easier if commission rates were included in the booking notifications we receive. But cannot fault the system overall. ...

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Inhaber

4 months ago

Verified

... via API or script would be desirable. If there is only one accommodation, a select field is displayed to the ...

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Manager

5 months ago

Verified

... A good all round system that keeps track of guests (which all the other OTA can access) and guest ...

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Owner

5 months ago

Verified

... Quality of service from Sorin to organize activity with Expedia Sorin is a very responsive person to my requests. I have no complaints about its effectiveness when i request. ...

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AirBnB | Moorea

5 months ago

Verified

... Xavier my activation agent is super pro active. I highly recommend him. Always listening and finding answers to my questions. ...

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Proprietaire

5 months ago

Verified

... continually adapts to market developments, the needs of professionals, the demands of employees, accountants, etc. Eviivo provides ...

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Director (Property Management Company)

5 months ago

Verified

... The ease, versatility and overall capability of Eviivo. There really isn’t much is ...

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PDG

7 months ago

Verified

... Candaux management - OTA, reports - KPI, Guetif support, price plan management, cleaning module. ...

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Receptionist

7 months ago

Verified

See full review

Responsable Lodges Arverne

7 months ago

Verified

... Redo a detailed update punctually when initiatives example new pricing plan even if tutorial + Very good contacts with MOHAMED and GUETIF and XAVIER activation. ...

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Proprietaire

7 months ago

Verified

... The EVIIVO program is very easy to use with all existing channels. I have never had "overbooking". Easy contacts. ...

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Tech manager

7 months ago

Verified

... very good features being introduced regularly (like custom reporting). The online help ...

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DIRIGEANT

8 months ago

Verified

... Team availability, synchronization with online platforms, software execution speed, software adaptability, chat support. ...

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Gerant

8 months ago

Verified

... Real Estate Agency fund management system, connection to banks for better accounting monitoring. Mobile application to be improved in order to access more information easily. ...

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Gerant / proprietaire

8 months ago

Verified

... The software suits me completely, I don't necessarily see any areas for improvement. Updates are made regularly, which is perfect. ...

See full review

Manager

8 months ago

Verified

... parameters, photos, descriptions, and planning is clear and well-informed, everything we need as a manager to get a ...

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GERANT DE LA CONCIERGE "MONSIEUR LE CONCIERGE"

8 months ago

Verified

... Some points of the software... Unfortunately this depends on the managers of Eviivo and the connectivity with the platforms. Depending on the planned configuration, some anomalies are noted but Eviivo remains a very good ...

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GERANT

8 months ago

Verified

... The deposit system. Many travelers are unable to validate it even after several attempts. Setting up automatic messages and not emails. ...

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Manager

8 months ago

Verified

... this channel manager is quite comprehensive, but we should add the ability to send ...

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Proprietaire

9 months ago

Verified

... Telephone waiting time Simplification of the extranetReduction in the subscription amount Waiting for possible commercial gestures I no longer see anything to add ...

See full review

Proprietaire

9 months ago

Verified

... High-performance software, a great team, a big thank you to Mohamed who helped me a lot, payment security and very high-performance software ...

See full review

Proprietaire exploitant

9 months ago

Verified

... * Reliable updating and synchronization between all calendars * Price management * Programming of customer emails * Online master class. ...

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Proprietaire

10 months ago

Verified

... Patience, skills especially Mohamed. EVIIVO management, payments, reservations, promotions, total management of extranets and agencies. Peace of mind with EVIIVO. Thanks to Mohamed ...

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Manager

10 months ago

Verified

... Thanks to Joseph for the speed and the implementation of the “luxury goods” insert on the website ...

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Chef

11 months ago

Verified

... It looks like the whole thing is an optimal solution for my rental. So far, there is nothing wrong with it. ...

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Gestore

11 months ago

Verified

... Over the years Eviivo has improved a lot, implementing various aspects. Among ...

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Hotelier

11 months ago

Verified

... EVIIVO system at the top ...

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proprietaire

12 months ago

Verified

... Advice from the technical service. Mohamed is always available to help me. Evivo is very powerful and easy to use software. It saves us time. ...

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Gerante de la Sociele CHALET SLM

12 months ago

Verified

... I am very satisfied with: The flexibility of reservations. Create promotions. Synchronization between agencies. Communication with customers. ...

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gestionaire de gite

13 months ago

Verified

... Eviivo has several very practical aspects, including the synchronization of calendars on the different reservation platforms and on its own website. ...

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Proprietario

14 months ago

Verified

... computer or on the mobile, all the information of incoming guests anywhere, leaving me the opportunity to be able ...

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owner

14 months ago

Verified

... Highly recommend this eviivo management system ...

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gerante

14 months ago

Verified

... Synchronization problem with platforms and settings ...

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User Interface

Refined

23 reviews mentions in "User Interface"

16 positive

7 negative

Hoteliers often find eviivo's user interface to be highly efficient and user-friendly. Users appreciate the ease of navigation, noting that menus and features are straightforward to locate and utilize. The online interface is described as visually appealing, contributing to a modern and professional experience. There's a noted responsiveness, as interactions with the interface are swift without significant lag. Even though the platform is comprehensive, there are suggestions to further simplify it or stratify for users with varying computer proficiencies. Users also value the clarity with which data, graphs, and key information are presented, as this enhances their ability to understand and utilize the system effectively.

Owner

2 months ago

Verified

... eviivo always resolves any problems in a helpful manner. They have a very easy to use online interface and are efficient when I need to connect them. ...

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Gerant

3 months ago

Verified

... very complete, and I think that some users without developed computer knowledge must encounter some difficulties ...

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3 months ago

Verified

... department is not responsive after going online. The calendar's ergonomics could be improved for more user-friendly ...

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Proprietaire

3 months ago

Verified

... advance. Performance reports are clear and precise, the schedule is ergonomic, and it is also possible to respond directly ...

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Gerante

3 months ago

Verified

... Ease of reading the booking schedule and the flow of information, notifications, ease of communication with the teams. ...

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Owner

3 months ago

Verified

... customer experience. great value for money. I have all my info from one page instead of looking at multiple systems. highly ...

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Owner

4 months ago

Verified

... Reduces multiple diary complications. Combines channel managements. Deals with deposits and payments. Easy to use diary system and adjustments to rates. ...

See full review

Owner

4 months ago

Verified

... The great ease of managing Channels and the very simple Channel management interface. I also appreciate that managing nearly 15 channels is accomplished on one page. ...

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Owner

4 months ago

Verified

... Customer service ie personal interaction rather than online Flexibility with setting promos and changing rates. It is quite complicated. online registration system could be simpler to use. ...

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Inhaber

4 months ago

Verified

... The integration of the booking mask into your own homepage could be improved: An integration via API or script would be desirable. If there is only one accommodation, a select field is displayed to the visitor of your own website. A choice ...

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Manager

5 months ago

Verified

... due . Assistance when required. As we are not all tech buffs. ...

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Owner

5 months ago

Verified

... For us it needs to be Increased integration with the professional Travel Trade systems and increased differentiation on visible booking codes/icons. ...

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AirBnB | Moorea

5 months ago

Verified

... The registration procedure on the platform | the price difference between the currencies euros, pacific francs on the different reservation platforms. ...

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Proprietaire

5 months ago

Verified

... To say something about the colors of the site but it is a detail that has no influence on the effectiveness of the profile ...

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Proprietor

5 months ago

Verified

... down. The diary is simple to navigate giving a clear visual picture of the bookings, who is yet to arrive and who ...

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PDG

7 months ago

Verified

... The website creation method, the team management module and the choice of partners which are currently limited. ...

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Receptionist

7 months ago

Verified

See full review

Proprietaire

7 months ago

Verified

... My experience with Eviivo was pleasant, simple to use and efficient software, it allows us to configure ...

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MANAGER

7 months ago

Verified

... The interface is simple to use, the telephone speakers are efficient in answering all the questions we may have as users. ...

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Manager

8 months ago

Verified

... parameters, photos, descriptions, and planning is clear and well-informed, everything we need as a manager to get ...

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Manager

8 months ago

Verified

... this channel manager is very user-friendly, works very well and offers good value for ...

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Chef

11 months ago

Verified

... I am a little older and not very familiar with computers and stuff. ...

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Gestore

11 months ago

Verified

... At the moment we are satisfied as it is, being a small B&B we do not have great management experience and our needs are certainly less than other realities ...

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Hotelier

11 months ago

Verified

... what I propose to improve is the management of photos which could be simplified to move them and order them ...

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proprietaire

13 months ago

Verified

... Very responsive and fast. I am now waiting for the new synchro very quickly so as not to lose reservations at this very difficult start to the year. ...

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Proprietario

14 months ago

Verified

... resolve any issue I may have. The Diary is execellent, it shows in the computer or on ...

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proprietaria

14 months ago

Verified

See full review

ASTURAN

14 months ago

Verified

... improvement that can be easily implemented. When you click on check-in and in "daily" it appears in red to deduct it from "today"-"arrivals", as well as deduct it from "today"-"Departures" if you press the check-out button. Another improvement to implement that would not be difficult is that when there are more than 8 days left for the arrival of the guests and you get confused and accidentally click on Check-in, you cannot put the ...

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Hoteliers Most Frequently Mention

Customer Support

Ease of Use and Interface

Channel Management

Reservation Management

Third-party Tool Integration

Integration with OTAs

Pricing and Rate Management

Mobile App

Reporting and Analytics

Promotions and Discounts

What Types of Hotels eviivo is Popular For

Size

206 | X-Small (1-9 room)

73 | Small (10-24 room)

39 | Medium (25-74 room)

28 | Large (75-199 room)

13 | X-Large (200+ room)

Country

111 | France

80 | United Kingdom

37 | Germany

36 | United States of America

23 | Spain

20 | Italy

13 | Morocco

7 | Canada

5 | Portugal

3 | Austria

2 | Venezuela

2 | Malaysia

2 | Ireland

1 | Malta

1 | Belgium

1 | Colombia

1 | Belize

1 | Maldives

1 | New Zealand

1 | Madagascar

1 | French Polynesia

1 | South Africa

1 | Switzerland

1 | Chile

1 | Cyprus

1 | Brazil

1 | Argentina

1 | Croatia

Type

185 | Bed & Breakfast & Inns

138 | Vacation Rentals & Villas

63 | Boutiques

63 | Luxury Hotels

55 | Limited Service & Budget Hotels

46 | Airport/Conference Hotels

40 | City Center Hotels

35 | Branded Hotels

32 | Extended Stay & Serviced Apartments

30 | Resorts

8 | Hostels

6 | Motels

2 | Casinos

1 | RV Parks & Campgrounds

Region

286 | Europe

43 | North America

15 | Africa

6 | South America

3 | Asia Pacific

2 | Oceania

1 | Central America

What is eviivo?

Founded in 2004 | Headquarters in United Kingdom | 132 employees

View website

Complete Control of guests & bookings

Features

Rate Management

4/5 features

Support for Weekly & Monthly Rates

Create a short term rental type of hotel product to compete with Airbnb and other vacation rental companies. Entice guests with long term stay discounts and attract more digital nomads, extended stays and family getaways.
Yield Rules

Maximises profit by automatically adjusting availability of rate plans in select channels and room types
Derived Rates

Saves time and reduces risk of errors by deriving multiple rates from a single base rate.
Inventory Management

Ability to provide recommendations/decisions on yielding availability/ Rate is only part of revenue management, availability controls (minimum length of stay, open or close, overbooking) have just as great an impact.
Inventory grid

Stay on top of your distribution and keep track of everything from one connected place.

Room Type Mapping

4/5 features

Channel Self-Mapping

Map new rate plans to direct and third-party channels with no effort

Automation & Syncing

4/5 features

Bulk Updates & Multiple Restrictions

Saves time by updating multiple room types and room rates in a select date range. Save hours of manual work every week with intelligent design for updates and restrictions.
2-way real time integrations

Keep your availability, rates, and inventory, an property content up to date and sync bookings and cancellations across individual channels.
PMS connectivity

Your Channel Manager connects directly into your hotel property management system, acting as the real-time connection of rate and availability data between your PMS and whichever booking websites you sell on. Each new reservation is delivered right into the PMS, without any manual intervention.

Administration & Settings

4/5 features

Multi-lingual
Centralized user & role management
Multi-Currency Support

The ability to manage more than one loyalty point/mile currency - this is not a fundamental requirement of a loyalty program but many programs are now allowing customers to choose which loyalty currency they want to earn.
Inventory grid

Stay on top of your distribution and keep track of everything from one connected place.
Integrated Payment Processing

Enjoy peace of mind thanks to automated, secure and seamless payments.

Analytics & Reporting

4/5 features

Analytics dashboard
Booking Performance and Pace Reporting

Grow faster by knowing your top performing channels and what’s working best for you.

Other

0/1 features

Unlimited Channels (no additional cost)

Available Add-ons & Modules

eviivo Reviews Summary

4.9

Excellent

198 reviews

Ease of Use

4.6/5

Customer Support

4.8/5

ROI

4.5/5

Implementation

4.6/5

Recommended for

198

Channel Managers Ranked #6 out of 110

167

Hotel Management Software Ranked #5 out of 79

164

Property Management Systems Ranked #11 out of 315

115

Vacation Rental Software Ranked #1 out of 22

eviivo Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

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Success Stories

References

Featured Customers

Eviivo Case Studies

References

Featured Customers

More Products by eviivo

eviivo Suite™ PMS Property Management Systems

eviivo Suite™ is an award-winning, cloud-based booking and property management platform powerfully built — for hospitality owners, property managers and hosts — to optimize reservations, guest communications and all travel agency channels, for a single rental or a large multi-property portfolio. Trusted globally, our “original, all-in-one booking suite” is integrated with major online travel agencies — such as Google Hotel Ads, Expedia, Hotels.com, VRBO, HRS, Agoda, TripAdvisor, Booking.com and Airbnb — where your rates, availability, images, policies and extras are automatically synchronized. Need to run your business on the go? eviivo Mobile, our new mobile app, puts our award-winning suite in the palm of your hand, so you can manage your properties from anywhere, anytime. eviivo Concierge is an AI-powered guest messaging tool that provides ultrafast responses to online enquiries from prospective (and current) guests, 24/7. With over 28,000 accommodations, eviivo’s booking and property management platform is a preferred software for hotels, as well as B&Bs, vacation rentals, urban rentals, guest houses, serviced apartments, resorts, inns, villas, cottages, campsites and even unique accommodations, such as windmills, boats, castles and yurts! eviivo has 8 main headquarters, including London UK (flagship location); Austin, TX and New York, NY; Düsseldorf, Germany, Paris, France; Malaga, Spain; Tunis, Tunisia; and Dublin, Ireland.

4.7 (164 REVIEWS)

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News

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eviivo Integrations

Company	Functionality
Canary Technologies 96% recommended by 1770 hotels	Cyber Security & Fraud Prevention +3 more
Actabl 93% recommended by 1569 hotels	Business Intelligence
Asksuite 98% recommended by 680 hotels	Hotel Chatbots
RoomPriceGenie 96% recommended by 550 hotels	Revenue Management Systems
Duve 96% recommended by 534 hotels	Upselling Software +3 more
Profitroom 95% recommended by 519 hotels	Website Design
GuestRevu 95% recommended by 439 hotels	Reputation Management
The Hotels Network 95% recommended by 316 hotels
Inn-Flow 97% recommended by 210 hotels	Hotel Accounting Software
Hotelchamp 92% recommended by 108 hotels	Direct Booking Tools

Browse all integrations (26)

Support

Unverified

eviivo has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates

2025

Learn more about the GCSC Certification

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Response Time

Less than a day

Recommended

96%

Optimized for quick response

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eviivo Suite™ CM

Hoteliers Most Frequently Mention

Support for Weekly & Monthly Rates

Yield Rules

Derived Rates

Inventory Management

Inventory grid

Channel Self-Mapping

Bulk Updates & Multiple Restrictions

2-way real time integrations

PMS connectivity

Multi-lingual

Centralized user & role management

Multi-Currency Support

Inventory grid

Integrated Payment Processing

Analytics dashboard

Booking Performance and Pace Reporting

Unlimited Channels (no additional cost)

eviivo Reviews Summary

eviivo Pricing

Eviivo Reviews

Hoteliers say

eviivo Integrations

Support

Unverified

Support Not Verified

Download the Free Guide

Sorry, this functionality is only available for verified hoteliers

eviivo Suite™ CM

Hoteliers Most Frequently Mention

What is eviivo?

Support for Weekly & Monthly Rates

Yield Rules

Derived Rates

Inventory Management

Inventory grid

Channel Self-Mapping

Bulk Updates & Multiple Restrictions

2-way real time integrations

PMS connectivity

Multi-lingual

Centralized user & role management

Multi-Currency Support

Inventory grid

Integrated Payment Processing

Analytics dashboard

Booking Performance and Pace Reporting

Unlimited Channels (no additional cost)

eviivo Reviews Summary

eviivo Pricing

Eviivo Reviews

Hoteliers say

eviivo Integrations

Support

Unverified

Support Not Verified

Download the Free Guide