eviivo Suite™ HMS vs. Innsoft HMS:
Which Is Right for You?

The Decision

Choosing between eviivo Suite™ HMS and Innsoft HMS hinges on your hotel’s specific needs, budget, and operational complexity. Both products aim to simplify property management and increase bookings, but they differ sharply in user experience, features, and market presence. You need a system that delivers reliable, ongoing support with a clear path to growth. Which of these two suits your hotel best?

eviivo is a more established platform with a significant number of recent reviews and a broader global footprint. Innsoft, by contrast, has fewer reviews and a limited regional presence, though it offers a straightforward, cost-effective solution.

Is eviivo Suite™ or Innsoft HMS Better for Hotels?

eviivo and Innsoft both serve the hotel management software category but cater to different hotel types and operational needs. eviivo is tailored for independent hotels, B&Bs, and vacation rentals looking for a comprehensive, all-in-one platform with advanced booking, marketing, and revenue tools. Innsoft, meanwhile, is geared toward smaller properties or motels that prioritize basic reservation and check-in features without extensive customization.

The rivalry becomes clear when considering recent user feedback: eviivo’s 22 reviews in the last six months bolster its credibility, while Innsoft’s zero recent reviews make its current support and development less certain. eviivo’s high overall ratings—an 87.7 HTScore and 95% likelihood to recommend—outshine Innsoft’s moderate 3.5/5 rating. Are you comfortable with a less tested, more niche solution?

eviivo Suite™ vs Innsoft: Which Should Your Hotel Choose?

Your choice depends on your hotel’s profile and growth ambitions. If your hotel needs a feature-rich platform with integrations, dynamic pricing, and marketing tools, eviivo is the clear leader. It’s ideal for independent properties, B&Bs, and vacation rentals seeking to scale and automate their operations.

Conversely, if your hotel is small, with straightforward reservation needs and limited regional exposure, Innsoft offers simplicity and affordability. It might appeal to properties that prioritize basic booking functions and easy onboarding without extensive marketing or automation features.

In summary, go with eviivo if you aim for growth, automation, and a global reach. Choose Innsoft if your focus is on basic management at a lower price, with minimal complexity.

Is eviivo Suite™ or Innsoft HMS Easier to Use?

eviivo boasts a high Ease of Use score of 4.48/5, with reviews praising its intuitive interface, well-designed workflows, and straightforward onboarding. Users mention that staff find it easy to adopt, especially after thorough training with their support team.

Innsoft scores a perfect 5/5 for ease of use, with reviewers highlighting its simplicity and self-explanatory interface. However, its limited feature set may mean fewer steps and less complexity, appealing to small properties with minimal operational needs.

Edge: Innsoft.

While both are easy to navigate, eviivo’s broader feature set and support infrastructure add a slight learning curve, although it remains user-friendly for most hotel teams.

Which Has Better Features: eviivo Suite™ or Innsoft HMS?

eviivo leads significantly in features, offering 54 unique capabilities, including multi-currency management, native email marketing, website development, channel management, revenue management, and guest profiles. Its extensive tools support sophisticated pricing, automation, and guest engagement strategies.

Innsoft, meanwhile, offers a limited set of features, primarily reservation management, guest check-in/out, and billing—no advanced marketing or revenue modules. It does not provide the same depth or automation options as eviivo.

Edge: eviivo.

If feature depth and automation are priorities, eviivo’s extensive suite provides more value and flexibility.

Which Has Better Customer Support: eviivo or Innsoft?

eviivo’s customer support scores 4.57/5, with reviewers praising its professionalism, quick responses, and thorough onboarding. Many mention that staff like Mr. Guetif are particularly helpful, with some noting that support keeps them confident in using the platform daily.

Innsoft’s support rating is 3/5, with fewer recent reviews, but users describe the platform as straightforward and reliable. However, support experiences appear less documented or consistent, partly due to limited recent feedback.

Edge: eviivo.

Given its strong support ratings and recent reviews, eviivo offers more reassurance for hotels that rely heavily on responsive assistance.

Which Do Hoteliers Rate Higher: eviivo or Innsoft?

eviivo’s recent reviews enhance its score, with a 95% likelihood of recommendation and a 9.17/5 NPS, reflecting high satisfaction among independent and vacation rental properties. Hotels in diverse segments appreciate its reliability and feature set.

Innsoft’s reviews are scarce and older, mainly from smaller or independent properties, averaging lower ratings. Hotel segments seem less engaged or satisfied, and the absence of recent feedback diminishes confidence.

Edge: eviivo.

The volume and recency of eviivo’s reviews make it the more trusted platform among hoteliers.

How Much Do eviivo and Innsoft Cost?

eviivo costs $700 per month, with no mention of discounts, free plans, or trial periods. Its pricing model implies a high-value, enterprise-grade solution suited for growth-focused hotels.

Innsoft’s pricing is not publicly available, which suggests it may operate on a custom quote or lower-cost basis. Its affordability could appeal to small properties with limited budgets, though at the risk of fewer features and support.

What Type of Hotel Should Use eviivo?

• Hotels that want a comprehensive platform with marketing and automation tools.
• Properties aiming to increase direct bookings through integrated channels and email campaigns.
• Hotels with multiple properties seeking centralized control.
• Independents and vacation rentals that value advanced revenue management.
• Teams that prioritize automation, flexible integrations, and scalability.

Not ideal if:

• Your property has minimal operation requirements.
• You prefer a simple, low-cost reservation system.
• You have limited technical support or staff training capacity.

Edge: Hotels with growth ambitions and complex operations.

What Type of Hotel Should Use Innsoft?

• Small motels or properties seeking straightforward reservation management.
• Hotels prioritizing basic check-in/out and billing features.
• Properties with limited budget and operational complexity.
• Hotels in regions with minimal need for extensive integrations.
• Small-scale owners who prefer an easy-to-learn, no-frills system.

Not ideal if:

• You plan to scale aggressively or need extensive automation.
• You require marketing, revenue management, or multi-property support.
• Your property operates in a highly competitive or global market.

Edge: Small properties with simple, local needs.

eviivo Suite™ vs Innsoft HMS: The Bottom Line for Hotels

eviivo provides a robust, feature-rich platform with a proven track record, particularly in the UK and Europe, backed by extensive recent reviews. Its broad set of tools supports growth, automation, and marketing, making it suitable for independent hotels and vacation rentals aiming to scale.

Innsoft offers a more limited, cost-effective solution with a focus on simplicity and basic reservation management. It’s best for small properties with minimal operational needs and budget constraints, especially outside major markets.

Choose eviivo if your hotel seeks scalability, automation, and a proven support network. Opt for Innsoft if you need straightforward reservation management at a lower price point and less complexity.

In conclusion, for most hotels actively seeking a reliable, feature-rich management system with recent positive reviews and a strong global presence, eviivo is the superior choice. Innsoft’s simplicity and affordability may serve smaller, less complex properties better, but the limited recent support data warrants caution.

Note: This analysis reflects current review data and product information as of October 2023. Always verify the latest pricing, features, and support offerings directly with the providers before making a decision.