Cloudbeds HMS vs. eviivo Suite™ HMS:
Which Is Right for You?

Is Cloudbeds HMS by Cloudbeds or eviivo Suite™ HMS by eviivo Better for Hotels?

Cloudbeds and eviivo both target independent and small group hotels looking for all-in-one property management systems (PMS) that unify reservations, channel management, billing, and guest communications. They diverge in breadth, scale, and feature depth. Cloudbeds excels as a global, vertically integrated platform with a rich marketplace and 208 verified integrations supporting 150 countries. eviivo suits smaller, mostly European properties with simpler needs and 35 integrations focused on independent inns and B&Bs.

Both solve the core challenge of managing multi-channel distribution, dynamic pricing, and guest engagement from a single system, reducing OTA reliance and manual errors. Cloudbeds places emphasis on scalability, operational automation, and reporting analytics, while eviivo focuses on ease of use, direct booking growth, and straightforward pricing controls.

Cloudbeds HMS by Cloudbeds vs eviivo Suite™ HMS by eviivo: Which Should Your Hotel Choose?

If your property is an independent boutique hotel, hostel, or small group operating across multiple regions or countries, Cloudbeds is the better fit. It supports 107 countries including Asia Pacific, Africa, and South America, and handles a wide range of hotel types—from hostels (14% of users) to resorts (8%) and boutique hotels (19%). Its 4.6/5 overall rating across 1,597 reviews, with 185 recent, shows broad, current approval. Reviewers highlight Cloudbeds' powerful integrations and all-in-one connectivity that reduces manual workload.

If you run a smaller B&B or inn primarily in Europe or the UK, with 20–50 rooms focusing on direct bookings and simple workflows, eviivo Suite is a strong contender. With 4.8/5 overall rating across 245 reviews, it is praised for ease of use, an intuitive interface, and pricing tools tailored for small independent properties. Its user base is 35% Bed & Breakfast & Inns and 16% Vacation Rentals, reflecting its niche. However, eviivo’s relatively limited international reach (22 countries) and fewer integrations suggest it is less suited for multi-country groups or properties needing extensive customization.

Data for large luxury hotels and branded chains is thin for both, though Cloudbeds’ 1% luxury hotel user share and 4.6/5 rating shows it handles those better than eviivo’s smaller footprint. For extended stay and serviced apartments, Cloudbeds again has a bigger presence.

Is Cloudbeds HMS or eviivo Suite Easier to Use?

Both Cloudbeds and eviivo receive similarly high ease-of-use ratings: 4.6/5 for Cloudbeds and 4.5/5 for eviivo, with onboarding scores at 4.5 and 4.4 respectively. Reviews for both emphasize intuitive interfaces that reduce training time and simplify daily operations.

Cloudbeds users repeatedly mention the clean, modern interface and quick staff adoption, especially for front desk teams with limited systems experience. eviivo’s users also praise its simplicity and minimal learning curve. One eviivo reviewer noted “Our desk training is super fast as eviivo is so intuitive. So easy to use!”

Neither product stands out decisively on ease of use or onboarding. Cloudbeds’ all-in-one integration slightly ups the complexity but users still find it manageable. eviivo’s narrower feature set keeps workflows straightforward.

Edge: Even.

Which Has Better Features: Cloudbeds HMS or eviivo Suite?

Cloudbeds offers 97 unique features not found in eviivo, which has 3 exclusive features. Cloudbeds’ unique capabilities include a full PMS, 2-way real-time integrations, channel self-mapping, revenue management module, integrated CRS, payment processing, detailed analytics dashboards, and an advanced housekeeping module. These directly impact hotel operations by unifying front desk, billing, distribution, and revenue management in one system, reducing manual coordination and errors.

eviivo’s unique features are shift planning, ancillary revenue tracking, and gift vouchers. Shift planning supports labor management for small teams, ancillary revenue tracking helps with reporting additional sales beyond rooms, and gift vouchers enable upselling. These features benefit small properties focused on staff scheduling and extra revenue streams but do not replace core PMS functionalities.

Cloudbeds’ advanced revenue management and integrated payment terminal simplify rate control and checkout. Its automated night audit and group booking modules support complex operations rarely found in eviivo. The overwhelmingly larger feature set and hotel-relevant capabilities give Cloudbeds a clear functional edge.

Edge: Cloudbeds HMS.

Which Has Better Customer Support: Cloudbeds HMS or eviivo Suite?

Cloudbeds scores 4.4/5 for support and 4.5/5 onboarding, while eviivo scores 4.5/5 and 4.4/5 respectively. Both have high marks, but reviewers reveal mixed experiences.

Cloudbeds users praise knowledgeable, accessible support and quick onboarding, but some mention slow responses and outsourced support that lacks deep product knowledge. eviivo reviewers frequently commend fast, personal, and professional support during onboarding and routine use, though a number report inconsistent chat quality and difficulty reaching agents.

Both products show strong but imperfect support with some variability. Given these similar ratings and patterns, neither product clearly outperforms the other in support quality.

Edge: Even.

Which Has More Integrations: Cloudbeds HMS or eviivo Suite?

Cloudbeds leads with 208 verified integrations compared to eviivo’s 35. They share 23 common partners, including major names like Tripadvisor, GuestRevu, eRevMax, and RoomPriceGenie, essential for global channel management and guest feedback.

Cloudbeds exclusively integrates with advanced tools in key areas: keyless mobile access (FLEXIPASS), mobile guest messaging (HiJiffy), advanced channel managers (Sirvoy), and niche property systems (HOTELTIME, ManCloud). These integrations enable hotels to extend functionality without losing centralized control, supporting complex multi-property and multi-channel environments.

eviivo’s unique integrations, such as Vikey S.r.l (keyless entry) and Profitroom (revenue management), focus on European markets and smaller-scale operations, fitting properties looking for straightforward solutions.

Cloudbeds’ broader partner ecosystem supports a wider range of hotel sizes, geographies, and operational needs.

Edge: Cloudbeds HMS.

Which Do Hoteliers Rate Higher: Cloudbeds HMS or eviivo Suite?

eviivo holds a slightly higher overall rating at 4.8/5 across 245 reviews compared to Cloudbeds’ 4.6/5 across 1,597 reviews. However, Cloudbeds’ last six months rating of 4.8/5 from 185 reviews confirms consistent recent satisfaction, while eviivo’s 4.4/5 from 30 recent reviews indicates a slight downward shift from its overall 4.8/5.

By segment, eviivo rates higher in Bed & Breakfast & Inns (4.7/5 vs 4.5/5 for Cloudbeds), Boutique Hotels (4.8/5 vs 4.6/5), and Extended Stay (4.9/5 vs 4.6/5), reflecting its niche focus. Cloudbeds scores better in Hostels (4.6/5 vs 5/5 for eviivo but with only 10 eviivo reviews), Resorts (4.6/5 vs 4.6/5), and City Center Hotels (4.6/5 vs 4.8/5).

The volume and recency of Cloudbeds reviews are significantly higher, lending more confidence in its ratings’ representativeness. eviivo’s smaller review base and recent rating dip suggest its current product may have more variability in satisfaction.

Edge: Even.

How Much Do Cloudbeds HMS and eviivo Suite™ HMS Cost?

Cloudbeds lists a base price of $500 with no monthly flat or per-room fees and no implementation or trial. eviivo’s base price is higher at $700, also without monthly flat or per-room charges and no implementation fee or trial.

Without published detailed pricing models, exact cost comparisons beyond base price are limited. However, Cloudbeds’ lower base price and no implementation fees suggest a more cost-efficient entry point for properties seeking full PMS functionality.

What Type of Hotel Should Use Cloudbeds HMS?

• Hotels that operate across multiple countries or continents, given Cloudbeds supports 107 countries globally.
• Teams that require a fully integrated PMS, channel manager, booking engine, and payment processing in one system to reduce vendor complexity.
• Properties with complex operational needs like group bookings, multi-currency billing, and advanced revenue management.
• Hostels, boutique hotels, resorts, and limited-service hotels that need scalable workflows and detailed reporting.
• Hotels that want access to a broad marketplace of 208 integrations for customization and operational extensions.

Not ideal if:

• Your property is a very small B&B or inn primarily located in Europe that values simplicity over feature depth.
• You require highly customizable invoice templates or localized accounting integrations not yet fully developed.
• You need comprehensive mobile editing capabilities (the mobile app mainly supports viewing).

What Type of Hotel Should Use eviivo Suite™ HMS?

• Small independent B&Bs, inns, and guesthouses primarily in Europe or the UK focusing on straightforward daily operations.
• Teams that want a system with easy-to-learn interfaces and fast staff onboarding.
• Properties aiming to boost direct bookings with easy SEO and simple pricing and promotion controls.
• Hotels that benefit from shift planning and ancillary revenue tracking features integrated into the PMS.
• Teams looking for a reliable channel synchronization system focused on OTA management without complex integrations.

Not ideal if:

• You operate multi-property groups, resorts, or hotels with complex billing, group, or revenue management needs.
• You require extensive international reach or integrations beyond the 35 verified partners.
• You desire full control over website design, invoice formats, and customization beyond provided templates.

Cloudbeds HMS by Cloudbeds vs eviivo Suite™ HMS by eviivo: The Bottom Line for Hotels

Cloudbeds and eviivo both address the needs of independent hoteliers, focusing on unifying reservations, channel management, and guest communications in cloud-based platforms. Cloudbeds stands out with a comprehensive, vertically integrated suite covering PMS, booking engine, channel manager, and payment processing, supported by a vast partner ecosystem and a global footprint across 107 countries. eviivo offers a simpler, more focused solution emphasizing ease of use and direct booking growth primarily for small inns and B&Bs in Europe.

Choose Cloudbeds if your property demands a full-featured PMS with advanced revenue management, group booking capabilities, and extensive integrations. Cloudbeds’ 4.6/5 rating across 1,597 reviews and recent customer success stories highlight its scalability and operational power. Its lower base price and open API support customized tech stacks, making it ideal for properties looking to grow or streamline multi-channel distribution globally.

Choose eviivo if your property is a smaller independent inn or B&B prioritizing straightforward workflows, rapid onboarding, and strong channel synchronization in a European context. Its 4.8/5 rating across 245 reviews reflects user satisfaction with an intuitive interface and useful features like shift planning and ancillary revenue tracking. However, limited integrations and regional focus limit its appeal for larger or multi-market hotels.

In sum, Cloudbeds is the better fit for hotels needing a scalable, integrated ecosystem with operational depth and global reach. eviivo suits smaller, Europe-based properties seeking simplicity and direct booking growth without complex system demands.