eviivo Suite™ HMS vs. RoomRaccoon HMS:
Which Is Right for You?

Is eviivo Suite™ HMS by eviivo or RoomRaccoon HMS by RoomRaccoon Better for Hotels?

eviivo Suite and RoomRaccoon serve independent and small-to-medium hotel properties with comprehensive management features, but they diverge primarily in ease of use, integrations, and feature specialization. eviivo appeals to small to medium-sized independent accommodations focusing on automation, guest messaging, and direct booking growth, while RoomRaccoon targets properties desiring a highly intuitive interface with a broad integration ecosystem and advanced upselling and pricing automation.

Both platforms solve the core problem of managing bookings, distribution, guest communications, and revenue streams from a unified system. They streamline daily operations by consolidating channel management, reservation handling, and guest engagement, enabling hotels to reduce manual workload and maximize revenue opportunities.

eviivo Suite™ HMS by eviivo vs RoomRaccoon HMS by RoomRaccoon: Which Should Your Hotel Choose?

If your property is a small independent hotel, B&B, or boutique property with a need for straightforward automation and robust guest messaging, eviivo’s 245 reviews and steady recent activity (30 reviews in 6 months) support its fit for these segments. Its user base shows strong satisfaction among Bed & Breakfasts (4.7/5 across 133 reviews) and Boutique Hotels (4.8/5 from 53 reviews). If you prioritize a PMS with solid automation in guest messaging, CRM, and direct billing, with integration into multiple OTAs, eviivo is better backed by recent feedback.

If you operate a boutique or independent hotel, especially in Europe or regions where RoomRaccoon has a strong presence, and desire a highly intuitive system that reduces staff training time with extensive integrations (87 partners), RoomRaccoon fits well. It holds a higher ease-of-use score (4.9/5) and excels in automated upselling and dynamic pricing features. However, RoomRaccoon’s recent review volume has dropped sharply (only 1 review in the last 6 months compared to an average of 12.5 previously), which indicates that its all-time ratings may not fully reflect the current product or support experience.

For medium-size properties scaling operations and requiring deeper integrations and advanced upselling, RoomRaccoon’s feature set and automation provide strong advantages, though careful consideration of its recent decline in active user feedback is warranted.

Is eviivo Suite™ HMS or RoomRaccoon HMS Easier to Use?

RoomRaccoon rates higher on ease of use with a 4.9/5 across 573 reviews, compared to eviivo’s 4.5/5 from 245 reviews. Onboarding follows the same pattern: RoomRaccoon scores 4.8/5, while eviivo scores 4.4/5. Reviewers consistently praise RoomRaccoon’s intuitive interface, noting quick staff training and minimal learning curve that lets front desk teams focus on guest service rather than system navigation. One General Manager noted that the system requires far less daily training time.

eviivo users also report the system is easy to navigate and reduces manual work, especially in booking management and automation. However, some reviews mention that less tech-savvy staff may require additional time to fully utilize all features, and onboarding can be less fluid than RoomRaccoon’s.

Edge: RoomRaccoon.

Which Has Better Features: eviivo Suite™ HMS or RoomRaccoon HMS?

eviivo offers 16 unique hotel-relevant features including native email marketing, guest feedback management, direct billing, guest SMS messaging, guest CRM, integrated CRS, tablet/kiosk check-in, and a housekeeping mobile app. These features enhance guest communication workflows—front desk and concierge teams can send targeted pre-arrival SMS messages and guest feedback requests, reducing manual contact and improving guest satisfaction tracking. The housekeeping app automates room assignments, aiding operations managers.

RoomRaccoon’s 19 unique features focus on post- and pre-stay automated emails, special offers and discounts, automated reporting, loyalty program integration, multi-currency, gift vouchers, wedding and corporate booking modules, integrated ID scanning, and point of sale. These capabilities enable upselling and revenue growth through automated guest communications, event management, and diversified payment and marketing channels. For example, the integrated ID scanner streamlines check-in compliance, reducing front desk workload.

Both platforms share 38 features, including channel management, dynamic pricing, and booking engine integration. RoomRaccoon's native upselling and loyalty integrations provide more tools for revenue optimization, while eviivo’s guest CRM and direct billing support financial and guest relationship workflows more comprehensively.

Edge: RoomRaccoon.

Which Has Better Customer Support: eviivo Suite™ HMS or RoomRaccoon HMS?

RoomRaccoon scores 4.7/5 on customer support and 4.8/5 on onboarding, outperforming eviivo’s 4.5/5 support and 4.4/5 onboarding ratings. Reviewers of RoomRaccoon commonly describe support as responsive and knowledgeable, but some note gaps in after-sales care and weekend availability. One negative review detailed poor weekend support impacting busy periods.

eviivo’s support experience is more variable. Many reviewers praise fast, human, and knowledgeable help, especially during setup, but others report inconsistent chat quality and difficulty reaching agents. One 0.5-star review detailed significant issues with forced system conversion and inadequate assistance, causing operational losses for multiple clients.

Edge: RoomRaccoon.

Which Has More Integrations: eviivo Suite™ HMS or RoomRaccoon HMS?

RoomRaccoon offers 87 verified integrations versus eviivo’s 35, with 19 integrations shared. Shared integrations include Experience Hotel, Tripadvisor, RoomPriceGenie, and Duve, covering essential channel management and guest experience tools.

RoomRaccoon’s exclusive partners include Sage accounting, FLEXIPASS keyless access, HQ revenue management, and Bookboost marketing tools, beneficial for properties seeking expanded financial and marketing automation. eviivo’s unique integrations include Hotelchamp, PriceLabs dynamic pricing, Vikey keyless entry, and Profitroom, valuable for hotels focusing on revenue management and guest access control.

Hotels valuing a broad ecosystem for marketing, revenue management, and access will prefer RoomRaccoon’s more extensive integration library. Properties seeking a more curated selection with emphasis on billing and channel management may find eviivo sufficient.

Edge: RoomRaccoon.

Which Do Hoteliers Rate Higher: eviivo Suite™ HMS or RoomRaccoon HMS?

Both products hold an identical overall rating of 4.8/5. eviivo has 245 reviews with 30 in the last 6 months, maintaining a recent rating of 4.4/5. RoomRaccoon has 573 reviews but only 1 in the last 6 months, making recent rating data insufficient to assess current performance.

Segment ratings favor RoomRaccoon in Bed & Breakfasts (4.9/5 across 299 reviews) and Boutique Hotels (4.8/5 from 248 reviews), while eviivo scores 4.7/5 in B&Bs (133 reviews) and 4.8/5 in Boutique Hotels (53 reviews). eviivo’s ratings in Extended Stay properties are also high at 4.9/5 (18 reviews), compared to RoomRaccoon's 4.9/5 (73 reviews) but with far fewer recent reviews.

RoomRaccoon’s recent review activity dropped by 92%, from an average of 12.5 reviews per 6 months to 1, suggesting its historic ratings may not reflect current product quality or support levels.

Edge: Even.

How Much Do eviivo Suite™ HMS and RoomRaccoon HMS Cost?

eviivo’s base price is $700, while RoomRaccoon starts at $1,000. Neither product offers a freemium, monthly flat fee, nor per-room pricing publicly. Both have no implementation fees and do not provide trial periods.

Hotels prioritizing upfront and predictable pricing may consider eviivo’s lower base cost advantageous, especially for smaller properties with tighter budgets. RoomRaccoon’s higher price reflects its broader feature set and integration count but may require justification through operational gains.

What Type of Hotel Should Use eviivo Suite™ HMS?

• Hotels that want strong guest communication tools including SMS messaging and centralized guest CRM.
• Properties needing built-in email marketing and automated guest feedback management.
• Small to medium independent hotels, B&Bs, and boutique hotels seeking automation to reduce front desk workload.
• Teams that benefit from integrated housekeeping mobile apps and tablet-based check-in workflows.
• Properties prioritizing direct billing and integrated CRS for streamlined reservations.

Not ideal if:

• Your property requires extensive integrations beyond 35 verified partners.
• You need advanced upselling and loyalty program features.
• You require multi-currency or corporate booking modules not offered natively.
• You seek 24/7 customer support coverage.

What Type of Hotel Should Use RoomRaccoon HMS?

• Independent hotels and boutique properties prioritizing ease of use and minimal staff training.
• Hotels seeking a broad ecosystem of 87 integrations including advanced revenue management, marketing, and payment systems.
• Properties that want automated upselling, dynamic pricing, and loyalty program integration to boost ancillary revenue.
• Teams benefiting from automated pre- and post-stay emails and comprehensive reporting.
• Hotels needing multi-currency support, gift vouchers, and event booking modules like wedding and corporate bookings.

Not ideal if:

• Your hotel values consistent recent product support and feedback; recent review activity is low.
• You require extensive after-hours or weekend customer support.
• You prefer a lower upfront pricing model.
• You need simpler guest database management without a dual-database system for bookers and guests.

eviivo Suite™ HMS by eviivo vs RoomRaccoon HMS by RoomRaccoon: The Bottom Line for Hotels

eviivo Suite and RoomRaccoon are both comprehensive hotel management systems tailored for independent and small-to-medium properties, but their core difference lies in feature focus and user experience. eviivo emphasizes guest communication automation, direct billing, and housekeeping tools, while RoomRaccoon excels in ease of use, integration breadth, and revenue optimization through upselling and dynamic pricing.

Choose eviivo if your priority is a robust all-in-one platform with strong guest CRM, native email marketing, and mobile housekeeping apps, backed by consistent recent positive reviews (30 in last 6 months) and a lower base price of $700. Its strong adoption by B&Bs and Boutique Hotels with high satisfaction ratings supports this choice.

Choose RoomRaccoon if you require a highly intuitive system with the broadest integrations (87 verified partners) and advanced revenue management features such as loyalty integration, gift vouchers, and event booking modules. Its top ease-of-use and support scores, combined with strong historical satisfaction in boutique and B&B segments, make it ideal for properties willing to invest $1,000 upfront and leverage automation to boost ancillary revenue. However, note RoomRaccoon’s sharp decline in recent review volume (1 review in last 6 months vs. 12.5 previously) suggests buyers should verify current support responsiveness and product stability.