eviivo Suite™ PMS vs. HotelRunner PMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is critical for your hotel’s operational success and guest satisfaction. Both eviivo Suite™ and HotelRunner PMS aim to simplify your daily tasks, but they do so with different strengths. eviivo is more established with a larger user base and a broader feature set, while HotelRunner emphasizes ease of use and affordability. Which one better supports your hotel's growth and operational needs?

Is eviivo Suite™ or HotelRunner PMS Better for Hotels?

Both products serve the core purpose of managing reservations, guest communication, and online distribution channels. eviivo, with its more extensive feature list and larger review base, is favored for its comprehensive tools and solid global presence, particularly in Europe and North America. HotelRunner, despite fewer overall reviews, has a highly positive recent rating, especially among boutique and independent hotels, focusing on simplicity and affordability.

The main divergence lies in their approach to features and user experience. eviivo offers over 25 features exclusive to its platform, such as guest messaging, online check-in/out, and automated space optimization, which cater to more complex or multi-property operations. Conversely, HotelRunner keeps things straightforward with around 3 unique features, like integrated ID scanning and voice-to-text notes, appealing to smaller hotels wanting a no-fuss platform. Do your needs lean towards a feature-rich system or a straightforward solution?

eviivo Suite™ vs HotelRunner PMS: Which Should Your Hotel Choose?

If your hotel manages multiple properties, requires extensive automation, and values robust online distribution, eviivo’s larger feature set and proven track record make it the better choice. Its platform is trusted by over 28,000 accommodations worldwide, and its deep integrations with major OTAs and booking engines support operational scale.

On the other hand, if your hotel is boutique, independent, or small-scale, and you prioritize ease of use, quick onboarding, and cost-efficiency, HotelRunner’s lower price point and intuitive interface are appealing. HotelRunner’s simple architecture suits teams that need reliable reservation management without the complexity of additional tools.

For large portfolios or complex operations, eviivo is the more strategic pick. For smaller, independent properties looking for efficiency and affordability, HotelRunner offers a compelling solution.

Is eviivo Suite™ or HotelRunner PMS Easier to Use?

eviivo boasts a user-friendly UI with a 4.43/5 ease-of-use rating from over 191 reviews, supporting smooth onboarding and staff adoption. Its mobile app, praised for its functionality, allows management on the go, although some users find its design could improve.

Conversely, HotelRunner scores even higher at 4.81/5, with reviews highlighting its straightforward, intuitive interface and less steep learning curve. Its onboarding process is rated a perfect 5/5, reflecting a seamless setup experience. HotelRunner's simple design reduces training time and accelerates staff adoption.

Edge: HotelRunner.

Which Has Better Features: eviivo Suite™ or HotelRunner PMS?

eviivo offers a wide array of 25 features exclusive to its platform, including guest messaging, online check-in/out, automated reminders, and a dedicated guest app. These features support complex workflows, automation, and enhanced guest engagement, making it suitable for multi-property or full-service hotels.

HotelRunner, with only 3 unique features, focuses on core reservation functions, ID scanner, and voice-to-text notes. While these are useful, they lack the depth of automation and guest communication tools available in eviivo.

Edge: eviivo Suite™.

Which Has Better Customer Support: eviivo or HotelRunner?

eviivo’s support ratings are solid, with a 4.42/5 score and reviews praising its responsiveness and onboarding guidance. Support teams, such as Xavier and Joseph, are frequently commended for their helpfulness, especially during initial setup and troubleshooting.

HotelRunner surpasses this with a perfect 5/5 customer support rating, and reviews emphasize ongoing training and prompt assistance. Hoteliers appreciate the relationship-building and ease of access to support, which reduces operational stress.

Edge: HotelRunner.

Which Has More Integrations: eviivo or HotelRunner?

eviivo integrates with 32 verified partners, including major OTAs like Expedia, Booking.com, TripAdvisor, and specialized tools like Stripe, PriceLabs, and eRevMax. Its extensive integrations enable real-time synchronization across multiple channels, essential for large or multi-channel operations.

HotelRunner offers 17 verified integrations, including Airbnb, Agoda, and Oracle Hospitality, with shared partners like Stripe and Experience Hotel. While fewer, these integrations cover key channels for boutique hotels and smaller portfolios.

Edge: eviivo.

Which Do Hoteliers Rate Higher: eviivo or HotelRunner?

eviivo has a more substantial review count (191) with recent reviews indicating an overall rating of 0.93/5, primarily due to some negative experiences concerning support and usability. Nevertheless, it maintains a high likelihood to recommend (95%) and a dedicated user base, especially in Europe and North America.

HotelRunner, with only 16 reviews, enjoys a 5/5 rating and an impressive 99% likelihood to recommend, particularly among boutique and independent hotels. Recent reviews praise its ease of use and dedicated support. Its smaller user base and newer reviews make its high rating more recent and relevant.

Edge: HotelRunner.

How Much Do eviivo Suite™ and HotelRunner PMS Cost?

eviivo is priced at a $700 base fee, with no trial or free tier, reflecting its enterprise-level features and extensive support. Its higher cost aligns with its broader capabilities and global reach.

HotelRunner charges only $100 per month, with no trial, making it attractive for small hotels or those new to PMS platforms. Its lower price point, combined with ease of use, offers strong value for independent properties.

What Type of Hotel Should Use eviivo Suite™?

• Hotels managing multiple properties or complex portfolios.
• Teams requiring advanced automation, guest messaging, and real-time reporting.
• Properties linked to multiple online travel agencies.
• Hotels seeking extensive integrations for operations and distribution.
• Commercial operators focusing on scalability and detailed control.

Not ideal if your hotel is small, budget-conscious, or prefers a simple reservation system without high automation needs.

What Type of Hotel Should Use HotelRunner PMS?

• Boutique hotels, B&Bs, and small independent properties.
• Teams seeking an affordable, easy-to-learn platform.
• Hotels focused on online reservations, with minimal complex automation.
• Properties that value ongoing support and quick onboarding.
• Hotels that want to manage reservations and guest data efficiently on mobile.

Not ideal if you require extensive automation, multi-property management, or advanced integrations.

eviivo Suite™ vs HotelRunner PMS: The Bottom Line for Hotels

eviivo is a comprehensive, feature-rich PMS trusted by thousands worldwide, ideal for multi-property portfolios and hotels that need automation and deep integrations. Its broad set of tools helps streamline complex operations, though it comes at a higher price and with a larger learning curve.

HotelRunner offers a simplified, cost-effective solution with high user ratings, especially for small and boutique hotels. Its intuitive interface and excellent support make it the best choice if your property prioritizes ease of use and affordability.

If your operation is large or growing quickly, eviivo’s extensive features and integrations provide a clear advantage. For smaller, independent hotels seeking simplicity and support, HotelRunner is the smarter pick.

This analysis should help you confidently choose the PMS that aligns with your hotel’s size, goals, and operational complexity. Both platforms are strong options, but your specific needs will determine the best fit.