PMS by HotelRunner

4.9 (10 REVIEWS)

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HT Score  
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The sales-first property management system

Ratings Summary

4.9
Excellent
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
5.0/5
Implementation
5.0/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, PMS by HotelRunner is the #22 most trending product in the Property Management Systems category (out of 317) and the #526 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

HotelRunner’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About PMS by HotelRunner
Founded in 2011 | Headquarters in United Kingdom | 60 employees
A powerful, all-inclusive, innovative, and advanced PMS designed exclusively to streamline your operations and increase profits. Nothing happens on your property without you knowing. All reservations, cancelations, occupancy rates, room states, and tasks… The daily overview of your property awaits you on customizable dashboards updated in real time. Manage your cash flow effortlessly. Multiple cashier features, complete invoice control, unlimited templates, multi-currency management, and many more powerful and smart features. Manage your online travel agencies, direct sales channels, rates and availability, meta-search, and even your favorite third-party apps in real-time on one advanced dashboard.

Capabilities

Property Management System (PMS)

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Pricing

Pricing Available By Request

HotelRunner has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Success Stories

18

References

10

Featured Customers

Success Stories

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HotelRunner doesn’t have any case studies available

Popularity by Segment

Size

28 | X-Small (1-9 room)

29 | Small (10-24 room)

12 | Medium (25-74 room)

8 | Large (75-199 room)

9 | X-Large (200+ room)

Country

10 | Turkey

5 | Morocco

4 | Italy

3 | Argentina

2 | Vietnam

2 | Thailand

2 | Panama

2 | Greece

2 | Portugal

2 | Tanzania

1 | Bulgaria

1 | Colombia

1 | Tunisia

1 | Azerbaijan

1 | Netherlands

1 | Austria

1 | United Kingdom

1 | Chile

1 | Ecuador

1 | France

1 | Korea, South

1 | Uzbekistan

1 | Georgia

1 | South Africa

1 | Oman

1 | New Zealand

1 | Hungary

1 | Kenya

1 | Nicaragua

1 | Germany

1 | Romania

1 | Sri Lanka

1 | Brazil

1 | China

Type

38 | Boutiques

27 | Bed & Breakfast & Inns

23 | Luxury Hotels

19 | Limited Service & Budget Hotels

18 | City Center Hotels

15 | Airport/Conference Hotels

15 | Resorts

8 | Branded Hotels

8 | Vacation Rentals & Villas

7 | Hostels

6 | Extended Stay & Serviced Apartments

6 | Motels

1 | RV Parks & Campgrounds

Region

16 | Europe

12 | Middle East

10 | South America

10 | Africa

9 | Asia Pacific

1 | Oceania

Category

93 | Channel Managers

29 | Booking Engine

11 | Website Design

10 | Property Management Systems

9 | Hotel Management Software

8 | Rate Shopping

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Hotelier Rating

Excellent
85
Very Good
5
Average
2
Poor
0
Terrible
4

Property Size

  • X-Small (28)
  • Small (29)
  • Medium (12)
  • Large (8)
  • X-Large (9)

Country

  • Turkey
    Turkey
    (10)
  • Morocco
    Morocco
    (5)
  • Italy
    Italy
    (4)
  • Argentina
    Argentina
    (3)
  • Vietnam
    Vietnam
    (2)
  • Thailand
    Thailand
    (2)
  • Panama
    Panama
    (2)
  • Greece
    Greece
    (2)
  • Portugal
    Portugal
    (2)
  • Tanzania
    Tanzania
    (2)
  • Bulgaria
    Bulgaria
    (1)
  • Colombia
    Colombia
    (1)
  • Tunisia
    Tunisia
    (1)
  • Azerbaijan
    Azerbaijan
    (1)
  • Netherlands
    Netherlands
    (1)
  • Austria
    Austria
    (1)
  • United Kingdom
    United Kingdom
    (1)
  • Chile
    Chile
    (1)
  • Ecuador
    Ecuador
    (1)
  • France
    France
    (1)
  • Korea, South
    Korea, South
    (1)
  • Uzbekistan
    Uzbekistan
    (1)
  • Georgia
    Georgia
    (1)
  • South Africa
    South Africa
    (1)
  • Oman
    Oman
    (1)
  • New Zealand
    New Zealand
    (1)
  • Hungary
    Hungary
    (1)
  • Kenya
    Kenya
    (1)
  • Nicaragua
    Nicaragua
    (1)
  • Germany
    Germany
    (1)
  • Romania
    Romania
    (1)
  • Sri Lanka
    Sri Lanka
    (1)
  • Brazil
    Brazil
    (1)
  • China
    China
    (1)

Region

  • Europe
    Europe
    (16)
  • Asia Pacific
    Asia Pacific
    (9)
  • Oceania
    Oceania
    (1)
  • Middle East
    Middle East
    (12)
  • South America
    South America
    (10)
  • Africa
    Africa
    (10)
10

Ayzu assited me with the rates, connection and the synchronization between the channel manager with Expedia.

Operations from 1 to 4 room Vacation Rentals & Villa in Tolontag (Ecuador)

Verified
5 months ago
I was able to include the correct rates on the channel. The property was connected to Expedia. Ayzu Ozaras Kel, reviewed the information for 2 properties under my responsability.
Country Ecuador
Operations
X-Small Hotel
10

Thanks to Gizem!!

Hotel manager from 10 to 24 room Boutique in Bocas del Toro (Panama)

Verified
9 months ago
Very easy to use and I can find all my bookings instantly at the same place. Gizem is exceptional and make everything very easy!
Country Panama
Hotel manager
Small Hotel
10

The best experience for the lowest price

Luis Ferraz from 5 to 9 room Hostel in Figueira da Foz (Portugal)

Verified
14 months ago
An easy to use user-friendly interfaceReliable communication with OTAs in any situation, whether booked through OTAs, direct or through the booking engine.
Country Portugal
Luis Ferraz
X-Small Hotel
Fatih from HotelRunner replied
Hi there, Thank you for providing feedback on your experience with HotelRunner. We are glad to hear the interface is easy to use and communication with OTAs has been reliable for your hostel. Your suggestions around occupancy indicators, housekeeping tools, and platform updates are helpful. We are always aiming to enhance features based on client input. Integration requests like CheckinScan are logged for future review. Please keep the feedback coming. Our goal is to provide a solution to optimize your operations. We appreciate your partnership and hope HotelRunner continues to meet your needs. Please let us know how we can assist you further! Kind regards, HotelRunner Team
8

Well-organized and easy to manage system

Hotel Manager from 10 to 24 room Airport/Conference Hotel in Marston Green (United Kingdom)

Verified
18 months ago
I found HotelRunner a well-organized and easy to manage system. Once you understand the configuration and operations it’s really easy to maintain and update. I would also like to mention that the support teams are really prompt and helps in every possible way.
Country United Kingdom
Hotel Manager
Small Hotel
Fatih from HotelRunner replied
Hi there, Thank you so much! It is so nice to hear that our platform is easy-to-use and you are satisfied with the configurations. We put our partners' support and platform experience as our top priority and are glad to hear your positive comments. We are working on simplifying OTA integrations. Have a lovely day!
10

Fast and accurate updates.

Manager from 25-49 room Boutique in Nungwi (Tanzania)

Verified
2 years ago
Fast and accurate updates. The support team is fast-result oriented, I can communicate instantly even though I am abroad.They provide updates fast and on the spot. Helps to improve sales and eases inspections.
Country Tanzania
Manager
Medium Hotel
Fatih from HotelRunner replied
Hi there, As HotelRunner, we would like to thank you for leaving us this inspiring review; we truly appreciate your comment and feedback. We are glad to hear that the HotelRunner products and services are helping you run the business easily. We are continuously improving our PMS to meet our partner's needs. If you have any suggestions or questions, please feel free to contact us. Have a great day!
10

Work with real people not with AI

Owner from 10 to 24 room Boutique in (Tanzania)

Verified
2 years ago
We like the availability of support team, it is very important for a hotelier. There are many ways to have an access with their support team as they work with AI or call center agents and by messages, to have access to real person and discussion with whom becomes a feature.The prices of their products are quite reasonable and special offers...
Country Tanzania
Owner
Small Hotel
Özge from HotelRunner replied
Thanks, Elena for leaving us such a wonderful review. We pride ourselves on helping our users save the most time possible. Pleased to also hear about your great experience with our support team. We strive to make hoteliers' tasks as easy as possible.
10

A great experience

Hotel from 1 to 4 room Bed & Breakfast & Inn in Venezia (Italy)

Verified
2 years ago
Easy to use portal. It has many functions. Staff polite and willing to solve problems. They have a high response rate. Fast
Country Italy
Hotel
X-Small Hotel
10

easy to use

Hotel owner from 5 to 9 room Boutique in (Turkey)

Verified
2 years ago
I am very glad that I use the "hotel runner" account manager, since I can do all my transactions from a single site, it provides a fast and practical solution, I hope it will be even better with new updates and developments, I recommend it to everyone.
Country Turkey
Hotel owner
X-Small Hotel
10

Great tool

Owner and manager from 10 to 24 room Boutique in Fes (Morocco)

Verified
2 years ago
Userfriendly, efficient, and useful. It enabled me having more control on my hotel reservations and simplify its management. I highly recommend
Country Morocco
Owner and manager
Small Hotel
10

Great Relationship with Hotelrunner

Ecommerce Manager from 100 to 199 room Bed & Breakfast & Inn in (Turkey)

Verified
2 years ago
Operation becomes much easier. All systems are very user-friendly. Channel Manager is very good, fast, and easy to handle. I really like having ongoing training and support.
Country Turkey
Ecommerce Manager
Large Hotel
  • 1

Recommend empty

It looks like HotelRunner is not recommended by any hotels

Check out the top 10 most recommended HotelRunner alternatives

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Tourism in Cyprus depends heavily on tours and activities. Although some boutique hotels and vacation rentals have returned to business after the pandemic, tours have completely stopped. Therefore, Cyprus has been hit by the pandemic really badly. At this point, HotelRunner played a lifesaving role. During this period, we started digitizing our properties by bringing them together with HotelRunner's world-class technology and worldwide network. By joining many local and global sales channels via HotelRunner, hotels ranging from small hotels up to big resorts have built their online presence and begun to accept guests from all over the world

Question:

What differentiates this product or service from the competition?

Answer:

Their products and services give our partner properties the opportunity to meet their maximum potential by connecting to both local and global channels. This not only helps them capture guests from their local market but all over the world. Having the right channels is the key to worldwide distribution and HotelRunner offers this opportunity with its 150+ travel partners.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would advise each property to benefit HotelRunner’s channel manager product while also using the booking engine. This will not only help capture guests from different online platforms but will also enable hoteliers to get reservations directly from their website. Using both these features will maximize your opportunity for profits.

RecommendationAvatar RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Burak Kula Sales Director @ Travelmax
RecommendationAvatar
Christophe Bazille Managing Director @ Hospitality Web Services
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Burak Kula Sales Director @ Travelmax
RecommendationAvatar
Christophe Bazille Managing Director @ Hospitality Web Services
Are you a consultant or vendor that recommends HotelRunner? Leave a recommendation

Posts

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HotelRunner

1 month ago

HotelRunner Joins MarketHub Europe by HBX Group as Platinum Sponsor

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HotelRunner

1 month ago

HotelRunner joins the Booking.com 2024-2026 Connectivity Commercial Advisory Board

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HotelRunner

2 months ago

HotelRunner and Alesayi Hospitality Company Forge Strategic Partnership to Advance Saudi Arabia's Vision 2030

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HotelRunner

2 months ago

HotelRunner Named Strategic Partner in Agoda Connectivity Partner Program

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HotelRunner

3 months ago

HotelRunner named Booking.com’s Premier Connectivity Partner for an impressive 10th time

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HotelRunner

3 months ago

HotelRunner participates in ATM Dubai to show its powerful technology platform

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HotelRunner

5 months ago

HotelRunner will showcase its all-in-one platform at ITB Berlin 2024

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HotelRunner

8 months ago

HotelRunner Invites to Explore the Tomorrow of Hospitality Technology at The Phocuswright Conference

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HotelRunner

9 months ago

HotelRunner participates in WTM London 2023

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HotelRunner

9 months ago

HotelRunner is to exhibit at the Independent Hotel Show in London

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HotelRunner

10 months ago

HotelRunner Acquires PayPad in a Strategic Move into On-Premise Sales Operations

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HotelRunner

10 months ago

HotelRunner Has Been Recognized As A “Preferred Software Partner” By Airbnb Once Again

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HotelRunner

11 months ago

HotelRunner and trivago Joined Forces to Amplify the Global Exposure of Accommodation Businesses

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HotelRunner

1 year ago

HotelRunner Crowned Booking.com's Best Overall Performing Partner

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HotelRunner

1 year ago

HotelRunner Introduces AI-Powered Review Center for Enhanced Reputation Management in the Travel and Hospitality Industry

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HotelRunner

1 year ago

HotelRunner Announces its Participation in Arabian Travel Market 2023

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HotelRunner

1 year ago

HotelRunner Introduces ‘Elite’: An Exclusive Path to Efficiency and Profitability

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HotelRunner

1 year ago

HotelRunner Recognized as Preferred Connectivity Partner for 2023 by Expedia Group

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HotelRunner

1 year ago

HotelRunner attends MarketHub Europe by Hotelbeds as Platinum Sponsor

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HotelRunner

1 year ago

HotelRunner Recognized as a “Preferred Software Partner” by Airbnb

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HotelRunner

1 year ago

HotelRunner launches ‘Autopilot’ ushering in a new era of data-driven smart automations in travel and hospitality

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HotelRunner

1 year ago

HotelRunner joins ITB Berlin 2023: the world’s leading trade show

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HotelRunner

1 year ago

Hospitality Technology Pioneer HotelRunner Snaps $6.5 Million Investment to Accelerate Global Growth

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HotelRunner

1 year ago

HotelRunner joins FITUR Madrid, the first global exhibition of the year

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HotelRunner

1 year ago

HotelRunner Launches ‘Insights’ to Help Hospitality Businesses Harness the Power of Intelligence

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HotelRunner

1 year ago

HotelRunner Joins WTM London 2022, the Crossroads of the Travel Industry

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HotelRunner

1 year ago

HotelRunner attends Hotel & Resort Innovation Expo London

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HotelRunner

1 year ago

HotelRunner Joins Independent Hotel Show in London, Which Celebrates its 10th Anniversary, on October 4-5

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HotelRunner

2 years ago

HotelRunner Expands its Operations in Morocco, Joining Forces with National Tourism Confederation (CNT) to Digitize the Travel Industry

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HotelRunner

2 years ago

HotelRunner joins HITEC’s 50th anniversary in Orlando!

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HotelRunner

2 years ago

Wix Relaunches its Solution for Hotels – Now Powered by HotelRunner, Providing a Comprehensive Platform Built for the Hospitality Industry

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HotelRunner

2 years ago

HotelRunner is selected as Booking.com's Premier Connectivity Partner for 2022

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HotelRunner

2 years ago

HotelRunner Recognized as Top Connectivity Provider Globally by Expedia Group for the Second Year in a Row

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HotelRunner

2 years ago

5 Techniques to Collect More Feedback and Reviews from Your Guests

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HotelRunner

3 years ago

HotelRunner Introduces the Sales-First, Unified Property Management System at no Additional Cost to Businesses

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HotelRunner

3 years ago

HotelRunner Selected as "Best Overall Performing Provider" by Booking.com

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HotelRunner

3 years ago

HotelRunner Recognized as Top Connectivity Provider by Expedia Group

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Contactless Check-in

Support

Unverified

HotelRunner has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center Product Updates
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2024

Learn more about the GCSC Certification

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Response Time

2 days

Recommended

95%

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