PMS by HotelRunner

4.9 (13 REVIEWS)

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0 out of 100
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The sales-first property management system

What is HotelRunner?

Founded in 2011 | Headquarters in United Kingdom | 60 employees
PMS by HotelRunner is a powerful, all-inclusive property management system designed exclusively to streamline your hotel operations and increase profits. It ensures you are always in the loop with real-time updates on reservations, cancellations, occupancy rates, room states, and tasks. The daily overview of your property is presented on customizable dashboards, offering a comprehensive snapshot at a glance. Effortlessly manage your cash flow with multiple cashier features, complete invoice control, unlimited templates, and multi-currency management. Additionally, PMS by HotelRunner allows you to synchronize your online travel agencies, manage direct sales channels, adjust rates and availability, and integrate meta-search—all from one advanced dashboard, including third-party apps you already love.

Capabilities

Property Management System (PMS)

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

HotelRunner Reviews Summary

4.9
Excellent
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
5.0/5
Implementation
5.0/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, PMS by HotelRunner is the #21 most trending product in the Property Management Systems category (out of 317) and the #482 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

HotelRunner’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence

HotelRunner Pricing

Pricing Available By Request

HotelRunner has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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0

Success Stories

18

References

10

Featured Customers

HotelRunner Case Studies

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HotelRunner doesn’t have any case studies available

Popularity by Segment

Size

28 | X-Small (1-9 room)

30 | Small (10-24 room)

21 | Medium (25-74 room)

9 | Large (75-199 room)

11 | X-Large (200+ room)

Country

7 | Turkey

5 | Italy

5 | Morocco

3 | Argentina

3 | Colombia

2 | Vietnam

2 | Thailand

2 | France

2 | Mexico

2 | Panama

2 | Greece

2 | United Kingdom

2 | Portugal

1 | Uzbekistan

1 | Korea, South

1 | Cyprus

1 | Tunisia

1 | Azerbaijan

1 | Tanzania

1 | New Zealand

1 | Georgia

1 | South Africa

1 | Oman

1 | Chile

1 | Hungary

1 | Kenya

1 | Nicaragua

1 | Germany

1 | Romania

1 | Sri Lanka

1 | Brazil

1 | China

Type

51 | Boutiques

35 | Bed & Breakfast & Inns

30 | Luxury Hotels

28 | Airport/Conference Hotels

26 | Limited Service & Budget Hotels

23 | City Center Hotels

19 | Resorts

12 | Branded Hotels

9 | Vacation Rentals & Villas

7 | Hostels

6 | Extended Stay & Serviced Apartments

6 | Motels

1 | RV Parks & Campgrounds

Region

17 | Europe

11 | South America

9 | Asia Pacific

9 | Middle East

9 | Africa

2 | North America

1 | Oceania

Category

104 | Channel Managers

37 | Booking Engine

15 | Website Design

13 | Property Management Systems

10 | Hotel Management Software

8 | Rate Shopping

1 | Business Intelligence

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HotelRunner Reviews

Hotelier Rating

Excellent
98
Very Good
6
Average
2
Poor
0
Terrible
4

Property Size

  • X-Small (28)
  • Small (30)
  • Medium (21)
  • Large (9)
  • X-Large (11)

Country

  • Turkey
    Turkey
    (7)
  • Italy
    Italy
    (5)
  • Morocco
    Morocco
    (5)
  • Argentina
    Argentina
    (3)
  • Colombia
    Colombia
    (3)
  • Vietnam
    Vietnam
    (2)
  • Thailand
    Thailand
    (2)
  • France
    France
    (2)
  • Mexico
    Mexico
    (2)
  • Panama
    Panama
    (2)
  • Greece
    Greece
    (2)
  • United Kingdom
    United Kingdom
    (2)
  • Portugal
    Portugal
    (2)
  • Uzbekistan
    Uzbekistan
    (1)
  • Korea, South
    Korea, South
    (1)
  • Cyprus
    Cyprus
    (1)
  • Tunisia
    Tunisia
    (1)
  • Azerbaijan
    Azerbaijan
    (1)
  • Tanzania
    Tanzania
    (1)
  • New Zealand
    New Zealand
    (1)
  • Georgia
    Georgia
    (1)
  • South Africa
    South Africa
    (1)
  • Oman
    Oman
    (1)
  • Chile
    Chile
    (1)
  • Hungary
    Hungary
    (1)
  • Kenya
    Kenya
    (1)
  • Nicaragua
    Nicaragua
    (1)
  • Germany
    Germany
    (1)
  • Romania
    Romania
    (1)
  • Sri Lanka
    Sri Lanka
    (1)
  • Brazil
    Brazil
    (1)
  • China
    China
    (1)

Region

  • North America
    North America
    (2)
  • Europe
    Europe
    (17)
  • Asia Pacific
    Asia Pacific
    (9)
  • Oceania
    Oceania
    (1)
  • Middle East
    Middle East
    (9)
  • South America
    South America
    (11)
  • Africa
    Africa
    (9)
10

Everything is going well with hotel runner

FD from Airport/Conference Hotel in Amasya (Turkey)

Verified
21 days ago
We do not experience any disruptions on our screen during reservations.It is an important detail to host our guests without keeping them waiting.
Country Turkey
FD
10

The service and advice of HotelRunner and its technician Ozgur is totally satisfactory.

Promotor Turistico from 1 to 4 room Bed & Breakfast & Inn in Puebloviejo (Colombia)

Verified
2 months ago
The time of linking and the form of financing to be able to obtain the platform and how easy it is to be able to use it
Country Colombia
Promotor Turistico
X-Small Hotel
Fatih from HotelRunner replied
Hi, Thank you for your positive feedback! It’s fantastic to know that our platform is easy to use. We also value your suggestions for improvement. We're actively working on enhancing our platform to ensure a smoother experience for all users. If you ever need further assistance or have any additional feedback, please feel free to get in touch. Thanks again for your continued support! Regards, HotelRunner Team
10

Really best goood

Fotonu desk from 25-49 room Boutique in Diyarbakir (Turkiye)

Verified
3 months ago
You can understand that it is a practical, fast and quite well-designed software driver. You can easily solve all your workflows.
Country Turkiye
Fotonu desk
Medium Hotel
10

Ayzu assited me with the rates, connection and the synchronization between the channel manager with Expedia.

Operations from 200 to 499 room Bed & Breakfast & Inn in Cocoyoc (Mexico)

Verified
10 months ago
I was able to include the correct rates on the channel. The property was connected to Expedia. Ayzu Ozaras Kel, reviewed the information for 2 properties under my responsability.
Country Mexico
Operations
X-Large Hotel
10

Ayzu assited me with the rates, connection and the synchronization between the channel manager with Expedia.

Operations from 200 to 499 room Bed & Breakfast & Inn in Cocoyoc (Mexico)

Verified
10 months ago
I was able to include the correct rates on the channel. The property was connected to Expedia. Ayzu Ozaras Kel, reviewed the information for 2 properties under my responsability.
Country Mexico
Operations
X-Large Hotel
10

Thanks to Gizem!!

Hotel manager from 10 to 24 room Bed & Breakfast & Inn in Bocas Town (Panama)

Verified
14 months ago
Very easy to use and I can find all my bookings instantly at the same place. Gizem is exceptional and make everything very easy!
Country Panama
Hotel manager
Small Hotel
10

The best experience for the lowest price

Luis Ferraz from 5 to 9 room Hostel in Figueira da Foz (Portugal)

Verified
2 years ago
An easy to use user-friendly interfaceReliable communication with OTAs in any situation, whether booked through OTAs, direct or through the booking engine.
Country Portugal
Luis Ferraz
X-Small Hotel
Fatih from HotelRunner replied
Hi there, Thank you for providing feedback on your experience with HotelRunner. We are glad to hear the interface is easy to use and communication with OTAs has been reliable for your hostel. Your suggestions around occupancy indicators, housekeeping tools, and platform updates are helpful. We are always aiming to enhance features based on client input. Integration requests like CheckinScan are logged for future review. Please keep the feedback coming. Our goal is to provide a solution to optimize your operations. We appreciate your partnership and hope HotelRunner continues to meet your needs. Please let us know how we can assist you further! Kind regards, HotelRunner Team
8

Well-organized and easy to manage system

Hotel Manager from 10 to 24 room Airport/Conference Hotel in Marston Green (United Kingdom)

Verified
2 years ago
I found HotelRunner a well-organized and easy to manage system. Once you understand the configuration and operations it’s really easy to maintain and update. I would also like to mention that the support teams are really prompt and helps in every possible way.
Country United Kingdom
Hotel Manager
Small Hotel
Fatih from HotelRunner replied
Hi there, Thank you so much! It is so nice to hear that our platform is easy-to-use and you are satisfied with the configurations. We put our partners' support and platform experience as our top priority and are glad to hear your positive comments. We are working on simplifying OTA integrations. Have a lovely day!
10

Fast and accurate updates.

Manager from 25-49 room Bed & Breakfast & Inn in Nungwi (Zanzibar Archipelago)

Verified
2 years ago
Fast and accurate updates. The support team is fast-result oriented, I can communicate instantly even though I am abroad.They provide updates fast and on the spot. Helps to improve sales and eases inspections.
Country Zanzibar Archipelago
Manager
Medium Hotel
Fatih from HotelRunner replied
Hi there, As HotelRunner, we would like to thank you for leaving us this inspiring review; we truly appreciate your comment and feedback. We are glad to hear that the HotelRunner products and services are helping you run the business easily. We are continuously improving our PMS to meet our partner's needs. If you have any suggestions or questions, please feel free to contact us. Have a great day!
10

Work with real people not with AI

Owner from 25-49 room Boutique in Bucerias (Mexico)

Verified
2 years ago
We like the availability of support team, it is very important for a hotelier. There are many ways to have an access with their support team as they work with AI or call center agents and by messages, to have access to real person and discussion with whom becomes a feature.The prices of their products are quite reasonable and special offers...
Country Mexico
Owner
Medium Hotel
Özge from HotelRunner replied
Thanks, Elena for leaving us such a wonderful review. We pride ourselves on helping our users save the most time possible. Pleased to also hear about your great experience with our support team. We strive to make hoteliers' tasks as easy as possible.
  • 1
  • 2

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Tourism in Cyprus depends heavily on tours and activities. Although some boutique hotels and vacation rentals have returned to business after the pandemic, tours have completely stopped. Therefore, Cyprus has been hit by the pandemic really badly. At this point, HotelRunner played a lifesaving role. During this period, we started digitizing our properties by bringing them together with HotelRunner's world-class technology and worldwide network. By joining many local and global sales channels via HotelRunner, hotels ranging from small hotels up to big resorts have built their online presence and begun to accept guests from all over the world

Question:

What differentiates this product or service from the competition?

Answer:

Their products and services give our partner properties the opportunity to meet their maximum potential by connecting to both local and global channels. This not only helps them capture guests from their local market but all over the world. Having the right channels is the key to worldwide distribution and HotelRunner offers this opportunity with its 150+ travel partners.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would advise each property to benefit HotelRunner’s channel manager product while also using the booking engine. This will not only help capture guests from different online platforms but will also enable hoteliers to get reservations directly from their website. Using both these features will maximize your opportunity for profits.

RecommendationAvatar RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Burak Kula Sales Director @ Travelmax
RecommendationAvatar
Christophe Bazille Managing Director @ Hospitality Web Services
RecommendationAvatar
Burak Kula Sales Director @ Travelmax
RecommendationAvatar
Christophe Bazille Managing Director @ Hospitality Web Services
Are you a consultant or vendor that recommends HotelRunner? Leave a recommendation

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6 months ago

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HotelRunner joins the Booking.com 2024-2026 Connectivity Commercial Advisory Board

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HotelRunner and Alesayi Hospitality Company Forge Strategic Partnership to Advance Saudi Arabia's Vision 2030

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HotelRunner Named Strategic Partner in Agoda Connectivity Partner Program

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HotelRunner named Booking.com’s Premier Connectivity Partner for an impressive 10th time

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HotelRunner participates in ATM Dubai to show its powerful technology platform

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10 months ago

HotelRunner will showcase its all-in-one platform at ITB Berlin 2024

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1 year ago

HotelRunner Invites to Explore the Tomorrow of Hospitality Technology at The Phocuswright Conference

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1 year ago

HotelRunner participates in WTM London 2023

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HotelRunner is to exhibit at the Independent Hotel Show in London

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1 year ago

HotelRunner Acquires PayPad in a Strategic Move into On-Premise Sales Operations

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1 year ago

HotelRunner Has Been Recognized As A “Preferred Software Partner” By Airbnb Once Again

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HotelRunner and trivago Joined Forces to Amplify the Global Exposure of Accommodation Businesses

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HotelRunner Crowned Booking.com's Best Overall Performing Partner

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1 year ago

HotelRunner Introduces AI-Powered Review Center for Enhanced Reputation Management in the Travel and Hospitality Industry

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HotelRunner Announces its Participation in Arabian Travel Market 2023

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1 year ago

HotelRunner Introduces ‘Elite’: An Exclusive Path to Efficiency and Profitability

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1 year ago

HotelRunner Recognized as Preferred Connectivity Partner for 2023 by Expedia Group

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1 year ago

HotelRunner attends MarketHub Europe by Hotelbeds as Platinum Sponsor

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1 year ago

HotelRunner Recognized as a “Preferred Software Partner” by Airbnb

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1 year ago

HotelRunner launches ‘Autopilot’ ushering in a new era of data-driven smart automations in travel and hospitality

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1 year ago

HotelRunner joins ITB Berlin 2023: the world’s leading trade show

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1 year ago

Hospitality Technology Pioneer HotelRunner Snaps $6.5 Million Investment to Accelerate Global Growth

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1 year ago

HotelRunner joins FITUR Madrid, the first global exhibition of the year

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2 years ago

HotelRunner Launches ‘Insights’ to Help Hospitality Businesses Harness the Power of Intelligence

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2 years ago

HotelRunner Joins WTM London 2022, the Crossroads of the Travel Industry

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HotelRunner

2 years ago

HotelRunner attends Hotel & Resort Innovation Expo London

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2 years ago

HotelRunner Joins Independent Hotel Show in London, Which Celebrates its 10th Anniversary, on October 4-5

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HotelRunner Expands its Operations in Morocco, Joining Forces with National Tourism Confederation (CNT) to Digitize the Travel Industry

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HotelRunner joins HITEC’s 50th anniversary in Orlando!

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Wix Relaunches its Solution for Hotels – Now Powered by HotelRunner, Providing a Comprehensive Platform Built for the Hospitality Industry

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2 years ago

HotelRunner is selected as Booking.com's Premier Connectivity Partner for 2022

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2 years ago

HotelRunner Recognized as Top Connectivity Provider Globally by Expedia Group for the Second Year in a Row

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2 years ago

5 Techniques to Collect More Feedback and Reviews from Your Guests

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3 years ago

HotelRunner Introduces the Sales-First, Unified Property Management System at no Additional Cost to Businesses

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3 years ago

HotelRunner Selected as "Best Overall Performing Provider" by Booking.com

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HotelRunner

3 years ago

HotelRunner Recognized as Top Connectivity Provider by Expedia Group

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Support

Unverified

HotelRunner has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center Product Updates
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2025

Learn more about the GCSC Certification

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Response Time

2 days

Recommended

96%

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