eviivo Suite™ PMS vs. kwentra:
Which Is Right for You?

The Decision

When choosing a property management system, your hotel’s needs hinge on operational efficiency, ease of use, feature set, and support quality. eviivo Suite™ and Kwentra aim to streamline your management tasks, but they differ significantly in reviews, regional presence, and feature focus. Your decision should reflect whether you prioritize a widely adopted, proven platform or a more niche, flexible solution. Which platform aligns better with your current operations and future growth plans?

Is eviivo Suite™ or Kwentra Better for Hotels?

eviivo Suite™ has established itself as a popular choice globally, especially in the UK and Europe, with a 93% overall rating based on 191 reviews. Its extensive feature set, including integrations with major OTAs and over 42 shared features, makes it a versatile tool for multiple property types—primarily vacation rentals and B&Bs. In contrast, Kwentra boasts a near-perfect 5/5 rating from six reviews, mainly in Europe, Middle East, and Asia Pacific, with a focus on resorts, hostels, and boutique hotels.

eviivo’s user feedback emphasizes its ease of booking management, guest communication, and centralized task handling, supported by dedicated mobile apps and AI-powered messaging. Conversely, Kwentra’s reviews highlight its helpful support team, comprehensive reporting, and integration with legacy systems, but lack recent user feedback to validate its current performance. Do you prefer a system with proven global presence or a newer, specialized platform?

eviivo Suite™ vs Kwentra: Which Should Your Hotel Choose?

If your hotel manages multiple properties or caters to vacation rentals, eviivo’s broad adoption and extensive integrations make it the safer choice. Its existing customer base of over 28,000 accommodations and high ratings for onboarding, customer support, and ease of use demonstrate a reliable, scalable solution. For property portfolios needing streamlined booking, billing, and channel management, eviivo’s proven track record is compelling.

Kwentra is better suited if your hotel values a flexible, scalable environment with a focus on integrations with legacy systems and a high level of personalization. Its niche focus on resorts, boutique hotels, and properties in the Middle East and Asia Pacific offers a tailored experience, especially if you require features like ID scanning and rules-based room assignment. However, the lack of recent reviews makes it harder to assess its current performance reliability. Which profile matches your hotel’s scale and regional needs?

Is eviivo Suite™ or Kwentra Easier to Use?

eviivo’s ease of use scores a solid 4.43/5, with many reviews praising its intuitive booking and billing interfaces, alongside comprehensive onboarding support. Its mobile app is well-regarded, enabling management from anywhere, which is a significant advantage for busy hoteliers. Users highlight its straightforward setup and reliable customer support, with some noting the interface could still improve.

Kwentra scores slightly higher at 4.83/5, and its users emphasize its helpful support team and simplified operations, especially for integrating legacy systems. However, with only six recent reviews, this score might not reflect the current user experience. The platform’s focus on flexibility might introduce complexity for new users unfamiliar with legacy system integration. Edge: Kwentra.

Which Has Better Features: eviivo Suite™ or Kwentra?

eviivo offers a richer feature set, with 42 shared features and 9 exclusive to its platform, including native email marketing, guest SMS messaging, housekeeper mobile apps, shift planning, and PCI compliance. These features facilitate direct guest communication and operational automation, making it a comprehensive management tool for diverse property types.

Kwentra provides a more targeted set of features, including integrated ID & passport scanner, rules-based room assignment, lobby kiosk, and legacy system integrations. While these are valuable for specific property types, its smaller suite of 5 unique features limits its scope for broader use cases.

Edge: eviivo, due to its extensive feature set and integrations.

Which Has Better Customer Support: eviivo or Kwentra?

eviivo’s customer support scores 4.42/5, with numerous reviews emphasizing its responsiveness and helpful onboarding. Testimonials mention dedicated support staff, like Mr. Guetif and Xavier, who assist during critical setup phases, helping users maximize the platform’s potential.

Kwentra’s support ratings are not explicitly available, but user testimonials highlight its “helpful team” and “quick responses,” suggesting a solid support experience. Still, the limited volume of reviews makes it difficult to definitively compare. Given eviivo’s extensive user base and recent review activity, it maintains the edge.

Edge: eviivo.

Which Has More Integrations: eviivo or Kwentra?

eviivo boasts 32 verified partners, including major OTAs and tech providers like Expedia, Booking.com, TripAdvisor, and PriceLabs, offering extensive connectivity. Its wide-ranging integrations streamline distribution and revenue management, reducing manual work.

Kwentra connects with 18 verified partners, notably including Expedia, SiteMinder, Vingcard, and Onity, with some integrations tailored to legacy systems. While capable, its integration ecosystem is smaller, and its focus may be more niche.

Edge: eviivo.

Which Do Hoteliers Rate Higher: eviivo or Kwentra?

eviivo has a substantial review count (191) with recent positive feedback, particularly from vacation rentals, B&Bs, and independent hotels. Its ratings for ease of use, support, and ROI consistently remain above 4.2/5, with 95% likelihood of recommendation, indicating strong user satisfaction.

Kwentra’s six reviews all rate it 5/5, mainly from boutique hotels and resorts, but the small sample size limits broad applicability. Given the recent review volume and scores, eviivo’s reputation is more reliable.

Edge: eviivo.

How Much Do eviivo and Kwentra Cost?

eviivo’s pricing starts at $700 per month, with no free tier or trial, reflecting its enterprise-grade positioning. Its pricing model suggests a premium, comprehensive solution suitable for hotels that appreciate extensive features and integrations.

Kwentra’s pricing details are not publicly available, which may complicate budgeting but could offer flexibility for specific property sizes. Its lack of transparent pricing suggests a need for direct inquiry.

What Type of Hotel Should Use eviivo?

• Hotels with multiple properties or a diverse portfolio of vacation rentals, inns, or B&Bs looking for a proven, scalable PMS.
• Teams seeking seamless OTA integration, automated guest communications, and centralized management.
• Hotels that want strong support and onboarding, especially in Europe and North America.
• Properties managing complex reservations and billing that benefit from extensive features like shift planning and billing automation.

Not ideal if you operate a very small boutique hotel in a niche regional market with minimal distribution needs or limited tech support requirements.

What Type of Hotel Should Use Kwentra?

• Resorts, boutique hotels, or hostels in regions like Europe, Middle East, or Asia Pacific that require legacy system integration.
• Hotels prioritizing features like ID scanning, rules-based room assignment, and lobby kiosks.
• Properties seeking a customizable, flexible platform that can connect with on-premise systems.
• Teams comfortable with a smaller but high-quality feature set, and who prefer working directly with a support team for tailored solutions.

Not ideal if you need a highly reviewed, widely adopted platform with extensive third-party integrations or a large user community.

eviivo Suite™ vs Kwentra: The Bottom Line for Hotels

eviivo’s core difference lies in its extensive adoption, broad feature set, and international presence, making it suitable for hotels seeking a reliable, scalable management platform. It excels at connecting properties with OTAs, automating communications, and supporting diverse property types.

Choose eviivo if your hotel needs proven track record, numerous integrations, and a wide support network to streamline operations and maximize revenue. Its recent reviews and large user base give it a definitive edge over Kwentra.

Kwentra is better if your hotel values deep customization, legacy system integration, and regional-specific features within a smaller, targeted ecosystem. Its high ratings from users in niche markets suggest it’s a strong fit for specialized properties.

However, with more recent and plentiful reviews, eviivo clearly stands out as the more reliable and tested option for most hotels aiming for growth and operational efficiency.