The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 238 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
eviivo shines when it comes to responsive customer support — especially for Vacation Rentals & Villas properties (0.0/5) , with exclusive features like Mobile App and Guest CRM.
MISTER BOOKING shines in customer support and ROI .
Side-by-side ratings based on 238 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | From $700/mo | Contact sales |
| Verified Reviews | 208 | 30 |
After analyzing 238 verified reviews, eviivo users most value its responsive customer support, onboarding expertise, technical efficiency, while MISTER BOOKING users highlight support quality, customizable features, ergonomics and design. Click any theme to see what reviewers say.
|
|
|
|---|---|
| Pros | |
|
+
Responsive Customer Support
▾
|
+
Support quality
▾
|
|
+
Onboarding Expertise
▾
|
+
Customizable features
▾
|
|
+
Technical Efficiency
▾
|
+
Ergonomics and design
▾
|
|
+
Booking and Reservation Efficiency
▾
|
+
Operational efficiency
▾
|
| Cons | |
|
−
Improvement Suggestions
▾
|
−
Report generation
▾
|
|
−
Customization and Feature Development
▾
|
−
Booking engine
▾
|
|
−
Connectivity issues
▾
|
|
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
|
|
|---|---|---|
| Small (10-24 rooms) ▾ | #15 54 reviews | #33 14 reviews |
| Mid-Size (25-74 rooms) ▾ | #23 23 reviews | #45 4 reviews |
| Large (75-199 rooms) ▾ | #20 8 reviews | — |
| X-Large (200+ rooms) | #18 2 reviews | — |
By Property Type
| Segment |
|
|
|---|---|---|
| Boutique ▾ | #19 41 reviews | #40 10 reviews |
| Luxury ▾ | #16 38 reviews | #35 7 reviews |
| Branded / Chain ▾ | #19 21 reviews | #46 3 reviews |
| Extended Stay ▾ | #10 18 reviews | — |
By Region
| Segment |
|
|
|---|---|---|
| North America ▾ | #15 39 reviews | — |
| Europe ▾ | #6 142 reviews | #19 25 reviews |
| Asia Pacific | #33 2 reviews | #36 1 reviews |
| Middle East | #29 1 reviews | — |
Choosing the right property management system (PMS) can drastically impact your hotel’s efficiency, guest satisfaction, and revenue. Both eviivo Suite™ and Misterbooking aim to streamline operations, but they do so with different strengths and limitations. Your decision hinges on what specific features, support, and regional presence matter most to your hotel. Can either platform meet your needs, or is one clearly better suited for your property?
Both eviivo Suite™ and Misterbooking serve the property management needs of independent hotels, resorts, and vacation rentals, but they approach the task differently. eviivo offers a comprehensive, all-in-one platform with a broad feature set, including guest CRM, automated messaging, and extensive integrations. Misterbooking, however, emphasizes its scalability, seamless channel management, and an intuitive interface designed for efficiency.
Where they diverge is mainly in their regional presence and review volume. eviivo boasts over 191 reviews, with recent feedback from the last six months, providing current insights into user experiences. Misterbooking, with fewer reviews and no recent feedback, offers less current data but maintains a solid reputation among its users. The question remains: which platform aligns more closely with your hotel’s operational priorities?
If your hotel needs an extensive, all-in-one PMS with a proven track record of supporting a diverse range of accommodations—including B&Bs, villas, and resorts—then eviivo is the clear choice. Its notable 87 HTR score and over 191 reviews, including recent ones, indicate a well-supported platform with continuous updates.
Conversely, if your focus is on robust channel integration, customizable pricing, and a scalable solution tailored for independent hotels and chains, Misterbooking should be your pick. Its high satisfaction rate among current users (98%) and dedicated channel management capabilities make it suitable for properties emphasizing direct booking growth and multi-channel presence.
User experience is crucial for staff adoption, especially if your team is transitioning from older systems. eviivo Suite™ is rated 4.43/5 for ease of use, with many reviewers highlighting its straightforward reservation management and user-friendly billing. On the other hand, Misterbooking scores slightly higher at 4.71/5, with feedback emphasizing its intuitive interface and accessibility on multiple devices.
While both platforms are rated highly, Misterbooking’s interface appears more modern and streamlined based on recent reviews, making it marginally easier for staff to navigate daily tasks. Edge: Misterbooking.
eviivo Suite™ offers 33 shared features and 18 exclusive features, including a mobile app, guest CRM, digital registration, online checkout, automated night audits, and integrated payment terminals—features that Misterbooking does not provide. These additional capabilities support comprehensive guest management and operational automation.
Misterbooking, however, provides core PMS functions and strong channel management but lacks the extensive suite of added features seen in eviivo. If advanced guest engagement and automation tools are priorities, eviivo’s broader feature set gives it the edge. Edge: eviivo Suite™.
Customer support quality is frequently mentioned as a key strength for Misterbooking, with users rating it 4.79/5, citing quick responses and helpfulness. One reviewer described their support experience as "very helpful and easy to work with," which is crucial during onboarding and troubleshooting.
eviivo also receives positive support ratings at 4.42/5, with reviews highlighting responsive service, especially during complex integrations. However, Misterbooking’s support appears more consistently praised in recent feedback. Edge: Misterbooking.
eviivo boasts 32 verified partner integrations, including Expedia, Booking.com, TripAdvisor, and Google Hotel Ads, ensuring broad distribution channels. It also offers integrations with payment providers, CRS, and guest messaging systems.
Misterbooking has 26 verified partners, sharing some with eviivo, like Experience Hotel and RoomPriceGenie, but lacks some of the broader integrations of eviivo. For properties heavily reliant on third-party tools and OTAs, eviivo’s extensive network provides an advantage. Edge: eviivo Suite™.
eviivo’s overall rating is significantly lower at 0.93/5, primarily due to a high volume of reviews with some negative feedback, including issues with conversions and customer service. Its recent review count is only 20, which limits the insights into current performance, but the low rating suggests dissatisfaction among some users.
Misterbooking boasts a high overall rating of 4.78/5 based on 29 reviews, though fewer recent reviews are available. Its user base, mainly small to medium properties, praises its ease of use and support. Given the more recent reviews and higher ratings, Misterbooking’s user feedback is more favorable today. Edge: Misterbooking.
eviivo’s pricing is straightforward, starting at $700/month without a free trial or freemium options. The cost includes a wide feature set but may be a sizable investment for smaller properties.
Misterbooking’s pricing details are not explicitly listed, often relying on custom quotes. Its lack of transparent pricing might pose challenges for smaller hotels with tight budgets. If cost transparency is critical, eviivo’s known fee structure offers clearer expectations.
eviivo Suite™ is a comprehensive platform designed for diverse and multi-property operators seeking extensive automation, integrations, and guest management capabilities. Its broad feature set and global presence make it suitable for larger or more complex hospitality businesses.
Misterbooking offers a streamlined, highly rated PMS with excellent channel management and support, ideal for independent hotels and small chains looking for simplicity and efficiency. Its modern interface and high satisfaction ratings make it a compelling choice for properties emphasizing ease of use and connectivity.
If your hotel values a full-featured, all-in-one system with broad integrations and regional support, eviivo is the better fit. If you prioritize support, ease of use, and a modern interface, Misterbooking will serve you well.
In summary, for most hotels with recent, extensive reviews, Misterbooking's higher ratings and recent support feedback make it the preferable choice. However, if your operation demands advanced guest features and extensive automation, eviivo's broader feature suite could justify its higher cost and complexity.
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
|
|
|
|
|---|---|---|
| Starting Price | From $700/mo | — |
According to HTR's product database, eviivo Suite™ PMS and Misterbooking (PMS) share 33 features. Here are the key differences — features one has that the other lacks.
| Feature |
|
|
|---|---|---|
| Digital Registration | ||
| Gift Vouchers | ||
| Guest App | ||
| Guest CRM | ||
| Integrated CRS | ||
| Mobile App |
Showing top differences. 6 more features differ between these products.
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"Because of the automation from the eviivo Suite, it saves me a huge amount of time. This time I can use on growing the business; working on the business instead of in the business...."
No published case study for this goal yet.
"Auf eviivo könnte ich heut gar nicht mehr drauf verzichten. Das Hotel ohne dieses Programm zu führen, scheint mir fast unmöglich, weil die Zeit, die ich jetzt erspart habe, die ich..."
No published case study for this goal yet.
"Aujourd’hui on a la possibilité de gérer l’ensemble de notre parc, que ce soit la tarification, le calendrier, la communication en un seul clic pour gérer plus de 50 appartements,..."
No published case study for this goal yet.
What hoteliers love
Eviivo's customer support is frequently lauded for its responsiveness and efficiency. Support staff, such as Mr. Guetif, Joseph, and Xavier, provide e... Eviivo's customer support is frequently lauded for its responsiveness and efficiency. Support staff, such as Mr. Guetif, Joseph, and Xavier, provide exemplary assistance, which is crucial during the onboarding phase and when issues arise, enhancing overall user experience.
The platform offers expertise during the onboarding process, helping hotels integrate the system seamlessly. This guidance ensures consistent integrat... The platform offers expertise during the onboarding process, helping hotels integrate the system seamlessly. This guidance ensures consistent integration of information and optimal use of the PMS features, enhancing property management efficiency.
Eviivo is recognized for its technical efficiency, enabling users to complete tasks faster and with fewer errors. This reduces downtime and improves o... Eviivo is recognized for its technical efficiency, enabling users to complete tasks faster and with fewer errors. This reduces downtime and improves operational workflow, ensuring a smooth experience for hotel management.
Where hoteliers push back
Some users suggest improvements, particularly in expanding features such as mobile app development and more concrete daily usage tips to further optim... Some users suggest improvements, particularly in expanding features such as mobile app development and more concrete daily usage tips to further optimize business operations and leverage the platform’s capabilities.
While users are generally satisfied, there are requests for more customization options, including web and mobile app enhancements, which would further... While users are generally satisfied, there are requests for more customization options, including web and mobile app enhancements, which would further suit specific operational needs and provide additional value.
Ranks higher for
Unique capabilities
What hoteliers love
The support team’s responsiveness and effectiveness are repeatedly highlighted. Whether through phone or other means, their availability and ability t... The support team’s responsiveness and effectiveness are repeatedly highlighted. Whether through phone or other means, their availability and ability to address issues quickly is a major plus for users.
Users value the ability to customize their accounts to suit specific needs. This flexibility makes Misterbooking well-adapted for diverse hotel operat... Users value the ability to customize their accounts to suit specific needs. This flexibility makes Misterbooking well-adapted for diverse hotel operations and enhances user satisfaction.
While the software is functional and efficient, users note that the design and ergonomics could use improvements. Recommendations include making the l... While the software is functional and efficient, users note that the design and ergonomics could use improvements. Recommendations include making the layout more user-friendly and modernizing some outdated pages.
Where hoteliers push back
The need for more efficient and detailed statistical tools or reports is mentioned. Users feel that refining these features could lead to better opera... The need for more efficient and detailed statistical tools or reports is mentioned. Users feel that refining these features could lead to better operational insights and decision-making.
There are some criticisms regarding the booking engine, such as insufficient photo uploading options and restriction management. Users suggest that en... There are some criticisms regarding the booking engine, such as insufficient photo uploading options and restriction management. Users suggest that enhancements in these areas could further improve the system.
Ranks higher for
Where the ratings diverge most
It depends on your requirements. eviivo Suite™ PMS and Misterbooking (PMS) share many core Property Management Systems features, but each has unique capabilities. eviivo Suite™ PMS offers 32 verified integration partners, while Misterbooking (PMS) offers 26. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Misterbooking (PMS) leads in ease of use at 4.7/5 vs 4.5/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
eviivo Suite™ PMS: No. Misterbooking (PMS): No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. eviivo has an HT Score of 87 and MISTER BOOKING has 14. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
Product recommendations advisor