eviivo Suite™ PMS vs. protel PMS (by Planet):
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) can transform your hotel's operations, guest experience, and revenue. eviivo Suite™ by eviivo and protel PMS by Planet are two leading contenders, each offering distinct strengths. Your decision hinges on whether your hotel values extensive recent reviews, ease of use, and integrated features, or comprehensive customization and robust multi-property support. What will best serve your specific needs?

Is eviivo Suite™ or protel PMS Better for Hotels?

Both eviivo and protel aim to streamline hotel operations, but they target different hotel profiles and operational priorities. eviivo’s cloud-based platform specializes in small to medium-sized properties, especially independent hotels, B&Bs, and vacation rentals, offering a broad range of automation and guest communication tools. protel, on the other hand, caters to larger hotels, resorts, and chains with its versatile, highly customizable system supporting complex multi-property environments. Do your priorities lean toward rapid deployment and ease of use, or flexibility and scalability?

eviivo's recent reviews are more numerous and current — with 20 reviews in the last six months compared to protel's single recent review. This means eviivo’s user sentiment is fresher and more reliable, giving it a clear advantage. Are you looking for a solution with proven recent user satisfaction, or one known for extensive features and customization?

eviivo Suite™ vs protel PMS: Which Should Your Hotel Choose?

If your hotel is a small property, independent, or operates within a boutique or vacation rental segment, eviivo is likely the better fit. Its ease of onboarding, mobile app, and automation tools are praised, with 191 reviews and a 95% likelihood to recommend from recent feedback. Conversely, if you manage a large resort, chain, or multi-property hotel that requires deep integration, extensive customization, and support for complex operations, protel's versatility and integration ecosystem make it the more suitable choice.

For hotels looking for quick setup, strong customer support, and a user-friendly interface, eviivo’s higher ratings in onboarding and support tip the scales. However, if your team needs highly tailored workflows and advanced property management features, protel’s widespread integrations and flexible architecture are critical.

Is eviivo Suite™ or protel PMS Easier to Use?

Ease of use is a notable strength for both platforms, but eviivo’s ratings are slightly higher at 4.43/5 compared to protel’s 4.12/5. eviivo’s interface is praised for its straightforward navigation, intuitive reservation management, and a mobile app that allows on-the-go control. Support during onboarding is rated 4.38/5, with many reviews emphasizing that new users adapt quickly and benefit from responsive customer service.

Protel’s user interface is generally intuitive, especially for experienced users, but some reviews note that recent updates have introduced complexity. Support response times are often criticized, impacting staff adoption and daily operations.

Edge: eviivo.

Which Has Better Features: eviivo or protel?

eviivo offers 37 shared features plus 14 exclusive functionalities such as a channel manager, guest messaging, online check-in/out, and a guest app — features that directly enhance guest communication and operational automation. Its unique offerings include automated reminders, employee messaging, and a mobile app, making daily management more efficient.

Protel provides 37 shared features as well, but with only 9 features exclusive to it. It boasts comprehensive integration capabilities, multi-lingual support, a guest CRM, and ID scanning — features valuable for large, complex hotels. However, many features are still developing or buggy, according to user reviews.

Edge: eviivo, due to its broader suite of automation and guest-centric features.

Which Has Better Customer Support: eviivo or protel?

eviivo receives higher customer support ratings at 4.42/5, with recent reviews highlighting helpful, quick responses and dedicated onboarding assistance. Users frequently praise its support team for resolving issues promptly and guiding new users effectively.

Protel’s support rating is slightly lower at 3.95/5. Users mention inconsistent response times and some frustration with bugs and delayed updates, especially after Planet’s acquisition. While support is acknowledged as professional, it’s less consistently praised.

Edge: eviivo.

Which Has More Integrations: eviivo or protel?

Planet PMS’s ecosystem is vast, with 195 verified partners, offering extensive connectivity with over 1,200 systems, including popular booking engines, revenue management, and guest service tools. Shared integrations include major OTAs like Booking.com and Tripadvisor, with additional modules for payments, dashboards, and guest apps.

eviivo has 32 verified partners, including key OTAs and channel managers, with notable integrations like Expedia, Booking.com, and Google Hotel Ads. While it covers essential distribution channels, its ecosystem is narrower and less extensive than protel’s.

Edge: protel, for its comprehensive integration network.

Which Do Hoteliers Rate Higher: eviivo or protel?

eviivo’s reviews in the last six months are overwhelmingly positive: 20 reviews with a 95% likelihood to recommend and an overall rating of 0.93/5 from users, who praise its ease, support, and automation. Independent and vacation rental properties particularly appreciate its simplicity and mobile app.

Protel’s older reviews are mixed, with many pointing out bugs, slow support, and limitations in multi-property management. Its rating of 4.11/5 is based on fewer recent reviews, indicating less current user satisfaction.

Edge: eviivo.

How Much Do eviivo and protel Cost?

eviivo’s pricing starts at $700 per month, with no free tier or trial info available, reflecting its focus on small to medium properties with comprehensive features. protel’s base price is $500 per month, also without a free tier, but its higher complexity and customization options might entail additional costs depending on implementation.

Both platforms lack trial information, so assessing ROI depends heavily on your property size and needs. eviivo’s higher monthly fee may be justified by its recent positive reviews and automation features, while protel’s costs could escalate with customization and integration requirements.

What Type of Hotel Should Use eviivo?

• Hotels that operate small to medium-sized properties, B&Bs, guesthouses, or vacation rentals seeking simple, fast deployment.
• Teams that prioritize guest communication, automation, and mobile management.
• Hotels looking for a cloud-based system with strong online booking and integration capabilities.
• Hotels that value excellent support and recent positive reviews.

Not ideal if your hotel manages multiple large properties or requires complex workflows, as the platform may lack the depth needed for elaborate operations.

What Type of Hotel Should Use protel?

• Hotels, resorts, or chains with multiple properties needing centralized management.
• Teams that require extensive customization and integration with numerous third-party systems.
• Hotels looking for a flexible, scalable solution supporting both cloud and on-premise deployments.
• Properties aiming for detailed reporting, revenue management, and multi-lingual support.

Not ideal if your hotel is small or prefers a quick, user-friendly setup, as protel’s complexity and support issues could hinder smooth operation.

protel PMS vs eviivo Suite™: The Bottom Line for Hotels

The core difference is scope: eviivo excels in simplicity, automation, and recent user satisfaction, making it ideal for small to medium independents. protel offers extensive integration, customization, and multi-property management, suited for larger, more complex hotel portfolios.

Choose eviivo if you need a quick-to-implement, user-friendly platform with high recent satisfaction and automation tools. Opt for protel if your hotel demands detailed customization, extensive integrations, and scalable solutions for multiple properties.

In conclusion, if recent reviews and ease of use are your top priorities, eviivo is the clear winner. But if your focus is on complex, multi-property management with broad integration needs, protel remains a strong contender, despite its support challenges.