The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 208 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
eviivo shines in ease of use and customer support — especially for Vacation Rentals & Villas properties (0.0/5) , with exclusive features like Revenue management module and Mobile App.
Thais PMS shines , with exclusive features like Spa & Wellness Module.
Side-by-side ratings based on 208 verified hotelier reviews on HTR.
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| Starting Price | From $700/mo | Contact sales |
| Verified Reviews | 208 | 0 |
After analyzing 208 verified reviews, eviivo users most value its responsive customer support, onboarding expertise, technical efficiency, while Thais PMS users highlight . Click any theme to see what reviewers say.
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Responsive Customer Support
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Onboarding Expertise
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Technical Efficiency
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Booking and Reservation Efficiency
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Improvement Suggestions
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Customization and Feature Development
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | #15 54 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #23 23 reviews | — |
| Large (75-199 rooms) ▾ | #20 8 reviews | — |
| X-Large (200+ rooms) | #18 2 reviews | — |
By Property Type
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| Boutique ▾ | #19 41 reviews | — |
| Luxury ▾ | #16 38 reviews | — |
| Branded / Chain ▾ | #19 21 reviews | — |
| Extended Stay ▾ | #10 18 reviews | — |
By Region
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| North America ▾ | #15 39 reviews | — |
| Europe ▾ | #6 142 reviews | — |
| Asia Pacific | #33 2 reviews | — |
| Middle East | #29 1 reviews | — |
Choosing the right property management system (PMS) for your hotel hinges on your specific needs, operational scale, and the features most critical to your success. Both eviivo Suite™ and Thais-Soft aim to streamline management tasks, but their capabilities and reputations differ sharply. With eviivo, you gain a proven, highly-rated platform supported by hundreds of recent reviews, whereas Thais-Soft offers a simpler, less-reviewed solution primarily focused on basic management. So, which system aligns better with your hotel’s objectives?
eviivo Suite™ and Thais-Soft are designed to improve your operational efficiency and guest experience, but they approach this differently. eviivo is an all-in-one platform that integrates booking, channel management, guest communication, revenue, and more—built for diverse properties, especially those seeking robust automation. Thais-Soft emphasizes secure, continuous SaaS delivery, centering on core management functions for establishments of all sizes but lacks extensive automation or integrations.
The key divergence lies in their feature depth and market presence. eviivo, with over 191 recent reviews and a score of 87 on HotelTechReport, demonstrates broad adoption and positive feedback from a variety of property types. Thais-Soft, however, has zero reviews and a very limited feature set, making it a less proven choice for complex or growth-oriented hotels. Are you prepared to rely on a platform with extensive proven capability, or is a straightforward, lower-profile system sufficient for your needs?
If your hotel needs an established, flexible PMS with advanced features like channel management, revenue optimization, automated guest messaging, and extensive integrations, eviivo is the clear choice. Its broad market presence and numerous recent reviews confirm its effectiveness across various hotel segments. Conversely, if you operate a very small property or a restaurant-hotel combo seeking a basic, no-frills management system without the need for integrations or automation, Thais-Soft might suffice, though its lack of reviews and features makes it a riskier pick.
For property managers aiming to scale or improve guest engagement, eviivo's suite of tools and proven track record make it the recommended option. Thais-Soft’s simplicity may appeal to minimal operational setups but falls short if your goals include growth, automation, or integration.
eviivo’s interface earns a high ease-of-use rating of 4.43/5, with many recent reviews praising its intuitive navigation and straightforward onboarding process. Support staff are frequently commended for their responsiveness, helping hoteliers get started quickly and troubleshoot efficiently. The platform’s mobile app further facilitates management from anywhere, with users highlighting its convenience.
Thais-Soft, lacking recent review data and detailed user feedback, does not publicly demonstrate ease of use. Its smaller team suggests a simpler interface, but without user testimonials, it is difficult to assess its user-friendliness versus eviivo. Based on available data, edge: eviivo.
eviivo offers a comprehensive suite with 37 features unique to its platform, including channel management, revenue tools, guest CRM, digital registration, online check-in/out, automated reminders, and mobile apps. It also provides integrations with major OTAs and payment terminals, enhancing operational flexibility.
Thais-Soft provides only one feature beyond basic management: a spa & wellness module. With 14 shared features and 1 exclusive feature, its limited capabilities restrict growth and automation potential. When considering feature depth and scalability, eviivo’s extensive offerings clearly lead. Edge: eviivo.
eviivo’s customer support scores 4.42/5, with recent reviews emphasizing its responsiveness and helpfulness. Users frequently mention how support staff like Xavier and Joseph aid in onboarding, troubleshooting, and maximizing platform features, contributing to high satisfaction and a 95% likelihood of recommendation.
Thais-Soft, with no recent reviews or support ratings publicly available, offers no evidence of support quality. Its smaller team and lack of user feedback make it difficult to assess whether it can meet your hotel’s support expectations. Based on current data, edge: eviivo.
eviivo integrates with 32 verified partners, including major OTAs, CRM, and payment providers like Experience Hotel, TripAdvisor, and PriceLabs. The extensive partner network supports streamlined operations across distribution channels, revenue management, and guest engagement.
Thais-Soft connects with 17 partners, including some notable solutions like SiteMinder and Oaky, but its smaller network limits flexibility. The broader integration ecosystem of eviivo favors hotels needing extensive connectivity. Edge: eviivo.
eviivo’s recent reviews and high ratings—overall 0.93/5 and a HotelTechReport score of 87—reflect strong user satisfaction. Reviewers appreciate its ease of use, support, and feature set, especially those managing multiple properties or seeking automation.
Thais-Soft, with no reviews, has no publicly shared user feedback or ratings. Without recent or detailed user input, it’s impossible to gauge hotel satisfaction. The data favors eviivo’s proven reputation. Edge: eviivo.
eviivo’s pricing starts at $700 per month, with no freemium or trial options available. Its structured pricing aligns with its extensive feature set, supported by a proven track record.
Thais-Soft’s pricing is not publicly disclosed, but its lack of reviews and feature details suggests a potentially lower-cost, basic solution. However, this lack of transparency and proven value makes eviivo’s investment more justifiable for growth-oriented hotels.
Not ideal if:
Not ideal if:
The core difference is eviivo’s extensive feature set, proven market presence, and large user base, versus Thais-Soft’s minimal, less-reviewed offering with a focus on basic management. eviivo’s system is better suited for hotels aiming for growth, automation, and extensive channel distribution, while Thais-Soft might serve very small properties or niche markets.
Choose eviivo if your hotel values automation, integrations, and a scalable platform backed by recent, positive user reviews. If your operation is small, simple, and without growth ambitions, Thais-Soft could be enough—but with the risk of limited support and features.
In conclusion, eviivo is the more reliable, feature-rich choice supported by its strong recent reviews, extensive integrations, and proven customer support. Thais-Soft remains a less tested, minimal option that might suit very basic needs but offers little evidence of performance or satisfaction. For hotels seeking confidence and a clear upgrade path, eviivo is the recommended investment.
According to HTR's product database, eviivo Suite™ PMS and Thais-Soft share 14 features. Here are the key differences — features one has that the other lacks.
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| Channel Manager | ||
| Gift Vouchers | ||
| Mobile App | ||
| Multi-currency | ||
| Online 24/7 support | ||
| Revenue management module | ||
| Spa & Wellness Module |
Showing top differences. 26 more features differ between these products.
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"Because of the automation from the eviivo Suite, it saves me a huge amount of time. This time I can use on growing the business; working on the business instead of in the business...."
No published case study for this goal yet.
"Auf eviivo könnte ich heut gar nicht mehr drauf verzichten. Das Hotel ohne dieses Programm zu führen, scheint mir fast unmöglich, weil die Zeit, die ich jetzt erspart habe, die ich..."
No published case study for this goal yet.
"Aujourd’hui on a la possibilité de gérer l’ensemble de notre parc, que ce soit la tarification, le calendrier, la communication en un seul clic pour gérer plus de 50 appartements,..."
No published case study for this goal yet.
What hoteliers love
Eviivo's customer support is frequently lauded for its responsiveness and efficiency. Support staff, such as Mr. Guetif, Joseph, and Xavier, provide e... Eviivo's customer support is frequently lauded for its responsiveness and efficiency. Support staff, such as Mr. Guetif, Joseph, and Xavier, provide exemplary assistance, which is crucial during the onboarding phase and when issues arise, enhancing overall user experience.
The platform offers expertise during the onboarding process, helping hotels integrate the system seamlessly. This guidance ensures consistent integrat... The platform offers expertise during the onboarding process, helping hotels integrate the system seamlessly. This guidance ensures consistent integration of information and optimal use of the PMS features, enhancing property management efficiency.
Eviivo is recognized for its technical efficiency, enabling users to complete tasks faster and with fewer errors. This reduces downtime and improves o... Eviivo is recognized for its technical efficiency, enabling users to complete tasks faster and with fewer errors. This reduces downtime and improves operational workflow, ensuring a smooth experience for hotel management.
Where hoteliers push back
Some users suggest improvements, particularly in expanding features such as mobile app development and more concrete daily usage tips to further optim... Some users suggest improvements, particularly in expanding features such as mobile app development and more concrete daily usage tips to further optimize business operations and leverage the platform’s capabilities.
While users are generally satisfied, there are requests for more customization options, including web and mobile app enhancements, which would further... While users are generally satisfied, there are requests for more customization options, including web and mobile app enhancements, which would further suit specific operational needs and provide additional value.
Unique capabilities
Unique capabilities
Where the ratings diverge most
It depends on your requirements. eviivo Suite™ PMS and Thais-Soft share many core Property Management Systems features, but each has unique capabilities. eviivo Suite™ PMS offers 32 verified integration partners, while Thais-Soft offers 17. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. eviivo Suite™ PMS leads in ease of use at 4.5/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
eviivo Suite™ PMS: No. Thais-Soft: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. eviivo has an HT Score of 87 and Thais PMS has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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