Experience Hotel vs. RIMS (MP-Network GmbH):
Which Is Right for You?

The Decision

Choosing the right hotel CRM and email marketing platform can significantly influence guest satisfaction, operational efficiency, and your hotel’s revenue. Experience Hotel by Experience Hotel and RIMS by MP-Network both aim to enhance guest communication, but their approaches and strengths vary. Your decision hinges on your hotel's size, target market, and specific needs for guest engagement and automation.

Experience Hotel offers a broad suite of features, strong reviews, and a larger presence across regions, making it a versatile choice. RIMS, however, excels in personalized communication tailored to luxury properties and has a higher overall review rating. Which platform aligns best with your hotel’s goals?

Is Experience Hotel or RIMS Better for Hotels?

Both platforms focus on automating guest communication and improving online reputation, yet they differ in scope and depth. Experience Hotel’s feature set is more extensive, including segmentation, guest feedback modules, marketing automation, and an open API—covering a wide range of marketing and CRM needs. RIMS emphasizes professional, personalized messages and upselling, mainly catering to high-end resorts and luxury hotels.

Experience Hotel has a larger review base (56 reviews versus 15 for RIMS) and more recent reviews, providing more current insights into its performance. Its overall rating (4.78/5) slightly trails RIMS (4.97/5), but the volume of feedback gives it a more reliable standing. Are you seeking a broad, versatile platform or a boutique solution tailored for luxury experiences?

Experience Hotel vs RIMS: Which Should Your Hotel Choose?

If your hotel needs a comprehensive CRM with advanced segmentation, email marketing, guest feedback tools, and API access, go with Experience Hotel. It’s suited for hotels of various sizes, including boutique, city center, and independent properties, seeking to deepen guest relationships and automate marketing efforts effectively.

On the other hand, if your hotel focuses on high-end, personalized messaging, sophisticated proposals, and upselling in a luxury context, RIMS is the better option. It caters well to resorts and luxury hotels that prioritize tailored communication and seamless integration with their PMS for automated, finely tuned guest interactions.

Is Experience Hotel or RIMS Easier to Use?

Both platforms score highly on ease of use, with Experience Hotel at 4.72/5 and RIMS at 4.77/5. Experience Hotel’s interface is praised for its simplicity and intuitive navigation, helping staff quickly adopt the system despite its broad feature set. The onboarding process, rated at 4.48/5, is generally smooth, but some users note that the e-reputation dashboard can be cluttered, making quick decision-making a bit challenging.

RIMS receives slightly higher scores for support (4.97/5) and ease of use, with reviews emphasizing its friendly, responsive team and straightforward setup. Its dedicated focus on professional communication and automation can make it easier for staff to execute personalized messaging without extensive training.

Edge: RIMS.

Which Has Better Features: Experience Hotel or RIMS?

Experience Hotel offers a rich feature set with 22 unique functionalities, including segmentation, guest feedback modules, marketing automation, open API, GDPR compliance, and various segmentation types—providing a versatile platform that addresses multiple marketing and guest engagement needs. RIMS offers just one unique feature—A/B testing—yet it excels in delivering highly personalized, professional messaging tailored to luxury hotels.

While Experience Hotel’s broader offerings make it suitable for diverse properties, RIMS’s specialized focus on high-quality, automated communication makes it a strong choice for luxury resorts. For extensive feature needs, Experience Hotel has the edge; for targeted messaging and automation, RIMS stands out.

Edge: Experience Hotel.

Which Has Better Customer Support: Experience Hotel or RIMS?

Customer support ratings favor RIMS, with a 4.97/5 score and positive reviews highlighting its friendly, responsive team. Review quotes mention “support that is always reachable and helpful,” and “support team that offers quick solutions,” which can be vital when implementing complex communication workflows.

Experience Hotel’s support, rated at 4.67/5, is also praised but less frequently highlighted as exceptional. Some users mention delays or limitations in support accessibility, especially when troubleshooting integration issues.

Edge: RIMS.

Which Has More Integrations: Experience Hotel or RIMS?

Experience Hotel boasts 40 verified partners, including major PMS providers like Oracle Hospitality, Protel, and WebRezPro, as well as specialized channels like Quinta and Lighthouse. Its open API enables extensive customization and integration with existing hotel systems, making it suitable for properties with complex tech stacks.

RIMS has only 5 verified integrations, including popular PMSs like Opera and some channel managers, limiting its connectivity options. However, its deep focus on personalized communication often compensates for the fewer integrations, especially for luxury properties prioritizing tailored messaging.

Edge: Experience Hotel.

Which Do Hoteliers Rate Higher: Experience Hotel or RIMS?

Based on review counts and recency, Experience Hotel’s rating (4.78/5 from 56 reviews) provides a solid reflection of its versatility and ongoing support. Its reviews highlight improvements in guest relationships and reputation management but also note some integration challenges.

RIMS’s higher overall rating of 4.97/5 from 15 reviews indicates a more satisfied user base, particularly among luxury hotels valuing personalized communication. Recent reviews praise RIMS’s responsiveness and tailored service, reflecting its focus on high-end hospitality.

Edge: RIMS.

How Much Do Experience Hotel and RIMS Cost?

Experience Hotel charges a flat monthly fee of $200, with no freemium or trial options. Its transparent pricing makes budgeting straightforward, though some smaller hotels may find it a sizable investment.

RIMS’s monthly fee is $300, also without trial or freemium options. Its higher price point reflects its focus on luxury properties and personalized service. Both platforms lack free tiers, so your choice should consider whether their feature sets justify the investment.

What Type of Hotel Should Use Experience Hotel?

• Hotels seeking a versatile CRM and marketing platform for guest engagement across multiple channels.
• Properties aiming to reduce reliance on OTAs through personalized communication.
• Hotels with a focus on collecting guest feedback and managing reputation.
• Independent, boutique, or city center hotels looking for a broad feature set.
• Teams wanting open API access for custom integrations.

Not ideal if:

• Your hotel has minimal marketing needs.
• You operate on a strict budget and prefer simple automation.
• You require extensive multi-language support without additional customization.

What Type of Hotel Should Use RIMS?

• Luxury resorts and high-end hotels focusing on personalized guest experiences.
• Properties that want sophisticated, automated proposals and upselling.
• Hotels with established PMS systems seeking seamless integration and professional messaging.
• Teams that value high responsiveness and dedicated support.
• Hotels aiming to enhance guest satisfaction through detailed and automated communication.

Not ideal if:

• Your hotel operates in a budget segment or does not prioritize high-end communication.
• You need broad API access or a wider range of integrations.
• Your focus is mainly on mass marketing rather than personalized guest engagement.

RIMS vs Experience Hotel: The Bottom Line for Hotels

At its core, Experience Hotel provides a broad, flexible platform suited for a variety of hotel types, thanks to its extensive features and numerous integrations. RIMS, however, excels in delivering focused, high-quality guest communication tailored for luxury hotels and resorts, backed by superior support and a higher review score.

If your hotel requires a comprehensive CRM, automation, and reputation management, Experience Hotel is the safer choice due to its proven versatility and large user base. Conversely, if personalized, automated messaging aligned with high-end guest service is your priority, RIMS offers a refined, luxury-centric solution.

For most hotels looking for a well-rounded, feature-rich platform, Experience Hotel’s larger review count and recent feedback make it the stronger candidate. Yet, if your hotel operates in the luxury segment and values personalized service above all, RIMS’s superior ratings and support should influence your decision.