Experience Hotel

Ranked 4 (out of 47) in Hotel CRM & Email Marketing

Hotel CRM & Email Marketing

Hotel CRM & Email Marketing Software

Ratings Snapshot

Certificate of Excellence
Read 57 reviews
96%
Recommend
HTR Score icon
HT SCORE
89 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Experience Hotel has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #4 out of 47 in Hotel CRM & Email Marketing

Ease of Use
4.7/5
ROI
4.5/5
Implementation
4.6/5
Customer Support
4.8/5
Verified Customer Support

Experience Hotel’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Experience Hotel Overview

Top Alternative: Profitroom CRM

Experience Hotel Overview

Being able to communicate with your guests is the essence of great service. The "Experience" CRM has built-in tools that permit you to take back ownership of guest relationships so you can communicate with your guests from the moment they make a reservation all the way through the moment they recommend you to their friends and family. This all-in-one solution to manage your guest database, e-reput...

About Experience Hotel

Founded in 2014 | Headquarters in Paris, France | 21 employees

Hotel CRM & Email Marketing Software. Experience is the all-in-one tool to manage your guest relationship

Pros & Cons

Like 96% recommend

Operational Manager assistant from Other

Experience helps us to provide a deeply personalized solution to our customers and to learn more about them in order to make them loyal. It is very useful and simply using.

General Manager from Hostel

Un meilleur suivi client, nous permet d'avoir l'avis de tous nos clients et surtout pour les personnes qui n'osent pas forcément échanger en directe!! du coup cela nous permet d'offrir une meilleure qualité de seriuc...

owner from Other

The contact with the persons who take care about my problems. It is important to be understood, even if we do not speak the same technical language

Director from Hostel

The Check-in Online tool is not comprehensive enough, perhaps being able to remotely take the customer's identity document. Customers don't use it enough either so probably improve communication (?) Original: L'outil Ch...

Owner from Boutique

The design of the pages. I think they should go for a more pure look. I don't really know what else to say but I have to add more words ;-)

Front Office Manager from Boutique

We are generally satisfied with the application we have. For the moment, no point for improvement that comes to mind spontaneously. Original: Nous sommes globalement satisfaits de l'application que nous avons. Pour l'in...

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

It helps the hotelier to serve better his clients, before, during and after his stay. It is wonderfully and smoothly done, allying the technology and the human side to do the job. As far as I know, they really are the only one to do it so well. I am told by their clients, the hoteliers, that this is...

by David-Emmanuel COHEN (My Hotel Photographer) on April 07, 2020

See more answers (4)
Question:

What differentiates this product or service from the competition?

Answer:

It is COMPLETE, and take all the aspects into consideration: and it helps the hoteliers acquire customers smoothly while making them recurring clients. It also helps the hoteliers be in DIRECT contact with his clients, which even greater!

by David-Emmanuel COHEN (My Hotel Photographer) on April 07, 2020

See more answers (4)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Try it, you can cancel anytime... but you won't because it is a real lifesaver. I mean, imagine you can try and cancel. Is there a better guarantee? The team at Experience Hotel is professional, and they love what they do: helping you the hoteliers to succeed and get back you direct and recurring cl...

by David-Emmanuel COHEN (My Hotel Photographer) on April 07, 2020

See more answers (4)
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GETTING STARTED

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Features

  • Centralized multi-hotel/multi-brand solution
  • Centralized data warehouse
  • Guest profiles
  • Personalized one-to-communication
  • WYSIWYG - HTML Editor
  • Template Editor
  • A/B Testing
  • Segmentation
  • Marketing Automation
  • Guest Feedback Module (comment cards/reviews)
  • Open API

Active Markets

MARKETS SERVED
  • Asia Pacific
  • North America
  • South America
  • Europe
  • Middle East
  • Africa
VERIFIED MARKETS
  • France
  • Belgium
  • Morocco
  • Thailand
  • Saint Martin
  • Switzerland
  • Spain
  • New Zealand
  • Réunion

57 Verified Experience Hotel Reviews

Likelihood to Recommend
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This vendor is 46% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Hotel CRM & Email Marketing providers. It is advised that you ask for recent references before proceeding.

June 24, 2021

Experience Hotel Review: We are so happy that we found Experience Hotel from New Zealand!!!

Director from Vacation Rental in Havelock North (New Zealand)

Recommend 10/10
Full blue star
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Full blue star

What do you like most?

We love that Hotel Experience saves us so much time and that it collects important and much needed information from the guests prior to their arrival day. We also love that it contacts our guests automat...

What do you dislike or think could be improved?

We just wish the entire report wording was in English. The results are in English but not the headings and many of the categories as they are still in French. It makes for us to understand at our end. ...

Customer Support
5
Ease of Use
4.5
Value for money
5
Implementation
5

June 24, 2021

Experience Hotel Review: Très bon outil intuitif

Senior Manager from Boutique in Saint-Gilles les Bains (Réunion)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Half blue star
Empty blue star

What do you like most?

Pouvoir communiquer avec les clients dès la réservation (pre-stay) Avoir un moyen de rectifier le tir (in stay) Avoir un recueil des commentaires les plus pertinents (positifs + négatifs) : post stay...

What do you dislike or think could be improved?

Avoir un accès plus visible au rapport de performance mensuel serait super. Les rapports de performance ne sont pas aussi complet.

Customer Support
3.5
Ease of Use
3.5
Value for money
2.5
Implementation
2.5

June 24, 2021

Experience Hotel Review: Great tools !

digital communication from Resort in Monestier (France)

Recommend 9/10
Full blue star
Full blue star
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Full blue star

What do you like most?

Great tools which make us earn time and customers. Thanks. Thanks to Experience Hotel all our customer mangement is automize, from the booking to the departure and after.

What do you dislike or think could be improved?

Some details can be improved but the tools is very well thinked, really well customize for hotel customers management. Great!

Customer Support
5
Ease of Use
4.5
Value for money
4.5
Implementation
4

June 24, 2021

Experience Hotel Review: Useful and inovative solutions

Owner from Serviced Apartment in Paros (Greece)

Recommend 9/10
Full blue star
Full blue star
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Full blue star
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What do you like most?

I have been using the platform for the last 3 years and I very satisfied with the functionality it offers. The email strategy and in line check in are very reliable solutions and saved time of manual wor...

What do you dislike or think could be improved?

Everything works perfectly well. Few improvement noticed in the first time have been fixed. Customer service is also great and gives quality and quick solutions when needed.

Customer Support
5
Ease of Use
5
Value for money
3.5
Implementation
5

June 23, 2021

Experience Hotel Review: Great tool

General Manager from Boutique in Paris (France)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

They have a great experience tool to collect guest surveys + a very useful emailing tool. The interesting part is that they keep developing some new products and we are very fond of the concierge tool, th...

What do you dislike or think could be improved?

Pas grand chose puisque lorsque nous demandons des développements, nous les obtenons rapidement. Je pense qu'ils travaillent avec des développeurs en interne pour apporter leurs modifications aussi vite...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
n/a

December 17, 2020

Experience Hotel Review: A very professional and efficiency partnership

General Manager from Hostel in Bordeaux (France)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Very easy to use Very flexible according to the marketing target To be more pro active with the guest needs To get clear information about the guest

What do you dislike or think could be improved?

Be able to set up a reasoned ( the RGPD respect) cross seeling between hotels in different geographical areas To get more analyse concerning the futur market

Customer Support
4.5
Ease of Use
4
Value for money
3.5
Implementation
4.5

Pricing

Freemium (hotel can trial for free)
free product tier
Implementation fee
Less than $1000
Monthly subscription (/room/month)
$3/room/month - $6/room/month

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