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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
Experience Hotel
4.8 (66 REVIEWS)
HT Score
76 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Experience Hotel
Ranked 11 (out of 74) in Hotel CRM & Email Marketing
Regain full control of your customer relationships: reduce reliance on OTAs, maximise loyalty and boost profitability with Experience CRM
96% recommended by 60 hotels
More than 50% of Experience Hotel’s reviews come from France.
Bell - AI powered product analyst
I analyzed all of Experience Hotel’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like the comprehensive service offered by Experience, a tool that enhances customer relations and satisfaction by allowing hotels to customize guest communications pre-stay, mid-stay, and post-stay, thus improving the overall guest experience. The tool helps gather essential guest information, which allows for personalized experiences and increased direct bookings. However, there are challenges with system integration, automation, and language support that need refinement. Experience is particularly appreciated for its CRM capabilities and proactive guest engagement, which can lead to increased revenue and enhanced reputation management.
What Types of Hotels Experience Hotel is Popular For
Size
6 | X-Small (1-9 room)
43 | Small (10-49 room)
10 | Mid-Sized (50-99 room)
4 | Large (100-499 room)
Country
53 | France
3 | United States
2 | Belgium
1 | Morocco
1 | Thailand
1 | Spain
1 | New Zealand
Type
40 | Boutique Hotels
17 | City Center Hotels
15 | Bed & Breakfast & Inns
14 | Branded Hotels
14 | Limited Service & Budget Hotels
13 | Hostels
11 | Luxury Hotels
10 | Airport/Conference Hotels
7 | Extended Stay & Serviced Apartments
6 | Resorts
5 | Vacation Rentals & Villas
1 | Motels
Region
56 | Europe
3 | North America
1 | Asia Pacific
1 | Oceania
1 | Africa
Category
66 | Hotel CRM & Email Marketing
Didn’t find what you were looking for?
What is Experience Hotel?
Founded in 2014 | Headquarters in Paris, France | 21 employees
Experience Hotel is a sophisticated Customer Relationship Management (CRM) platform tailored specifically for the hotel industry. This comprehensive service enhances customer relations and satisfaction by allowing hotels to customize guest communications from pre-stay, mid-stay, and post-stay phases. With its robust capabilities, it helps gather essential guest information, leading to personalized experiences and increased direct bookings. Experience Hotel excels in CRM functionalities and proactive guest engagement, enabling hoteliers to manage their guest database, e-reputation, guest experience, and email marketing campaigns through an all-in-one solution.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Experience Hotel products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Experience Hotel Reviews Analyzed: 64
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Experience Hotel Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Experience Hotel
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Experience Hotel's Provided Description:
"Being able to communicate with your guests is the essence of great service. Experience CRM has built-in tools that permit you to take back ownership of guest relationships so you can communicate with your guests from the moment they make a reservation all the way through the moment they recommend you to their friends and family. This all-in-one solution manage your guest database, e-reputation, guest experience, and your email marketing campaigns."
FAQs
Experience Hotel Alternatives
Not sure if Experience Hotel is right for your hotel? Here are similar Hotel CRM & Email Marketing vendors that could be a good fit for your hotel:
Capabilities
Experience Hotel doesn’t have any benefits or use cases available
Features
Marketing Automation
4/5 features
Template Builder
4/5 features
Guest Profiles
4/5 features
Segmentation
4/5 features
Privacy & Compliance
4/5 features
Data Management
4/5 features
Feedback & Surveys
4/5 features
Available Add-ons & Modules
Contacless Check-In & Pre Check-In
Contactless Check-in
Tools to collect data from your customers before they even arrive. Autonomy and flexibility for the customer. Operational time savings. Advanced segmentation for WhatsApp/mail/SMS.
Hotel Post Survey
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Evaluate your customers' satisfaction, track progress and build loyalty for your establishment.
Groups and Independant Hotels E-Reputation Booster
Reputation Management
Follow your progress and anticipate your
future comments. Operational time savings thanks to artificial intelligence. Analysis of individual platforms. Real-time display of e-reputation indicators.
Upsell and Cross sell platform
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Analyse guest preferences and deliver targeted upsells via emails or by room directory.
Segmented emailing Marketing
Hotel CRM & Email Marketing
Send newsletters, promotional offers or automated campaigns to customers of your choice.
Dynamic Loyalty Program
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A tailor-made programme designed to reward your customers : Reduce the proportion of ota bookings through direct bookings, offer rewards for your best customers.
Collecting & Centralizing Datas
Hotel CRM & Email Marketing
Optimised management of your contacts thanks to detailed, centralised information.
Room Directory concierge
Concierge Software
Offer a personalized stay experience with a digital welcome booklet : Segmenting services according to customer type, upselling, offer a simple means of communicating with reception, offer a paperless welcome booklet.
Q1 '26 Hotel CRM & Email Marketing Survey Insights
Is Experience Hotel a good fit for your hotel?
Rank
Hotel size
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Medium hotels say that Profitroom's Hotel CRM & Email Marketing ranks highly in verified HotelTechReport reviews for its ease of use, strong customer support, and effective sales automation. Profitroom's solutions are particularly valued for enhancing direct bookings and managing guest relationships efficiently in Medium contexts.
Small
93%
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#1
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Small hotels say that Smart Host GmbH's Hotel CRM & Email Marketing stands out on verified HotelTechReport reviews for its ease of use, time-saving automation features, and responsive customer support. These strengths are valued by Small hotels for efficient guest communication and streamlined operations.
Mid-sized
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#1
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Medium hotels say that Profitroom's Hotel CRM & Email Marketing ranks highly in verified HotelTechReport reviews for its ease of use, strong customer support, and effective sales automation. Profitroom's solutions are particularly valued for enhancing direct bookings and managing guest relationships efficiently in Medium contexts.
Rank
Hotel type
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Vacation Rentals & Villas
93%
(9)
Vacation-Rentals-Villas hotels say that Smart Host GmbH's Hotel CRM & Email Marketing is valued for its ease of use, efficient customer support, and customization options, according to verified HotelTechReport reviews. These aspects enhance guest communication and streamline operations for VRV properties.
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Luxury Hotels
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Luxury hotels say that dailypoint™'s Hotel CRM & Email Marketing ranks highly, according to verified HotelTechReport reviews, due to its strong guest communication capabilities, effective data management, and robust support. These strengths help improve personalized experiences crucial for luxury hospitality.
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Limited-Service-Budget hotels say that Bookboost's Hotel CRM & Email Marketing system, based on verified HotelTechReport reviews, effectively centralizes guest communications, streamlining operational efficiency. It's praised for being user-friendly and allowing seamless multi-channel management, essential for budget-conscious operations.
Vacation Rentals & Villas
93%
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#1
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Vacation-Rentals-Villas hotels say that Smart Host GmbH's Hotel CRM & Email Marketing is valued for its ease of use, efficient customer support, and customization options, according to verified HotelTechReport reviews. These aspects enhance guest communication and streamline operations for VRV properties.
Luxury Hotels
88%
(134)
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Luxury hotels say that dailypoint™'s Hotel CRM & Email Marketing ranks highly, according to verified HotelTechReport reviews, due to its strong guest communication capabilities, effective data management, and robust support. These strengths help improve personalized experiences crucial for luxury hospitality.
Limited Service & Budget Hotels
95%
(59)
#1
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Limited-Service-Budget hotels say that Bookboost's Hotel CRM & Email Marketing system, based on verified HotelTechReport reviews, effectively centralizes guest communications, streamlining operational efficiency. It's praised for being user-friendly and allowing seamless multi-channel management, essential for budget-conscious operations.
Rank
Region
Popular alternatives
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Europe
95%
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Europe hotels say that Profitroom's Hotel CRM & Email Marketing supports direct bookings, enhances guest communication, and improves sales efficiency, according to verified HotelTechReport reviews. Its ease of use, comprehensive support, and personalization features are consistently praised, important for Europe's diverse hotel market.
Europe
95%
(256)
#1
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Europe hotels say that Profitroom's Hotel CRM & Email Marketing supports direct bookings, enhances guest communication, and improves sales efficiency, according to verified HotelTechReport reviews. Its ease of use, comprehensive support, and personalization features are consistently praised, important for Europe's diverse hotel market.
Rank
Country
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#2
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100%
(12)
Fr hotels say that TrustYou's Hotel CRM & Email Marketing ranks highly due to its effective reputation management and actionable analytics, supported by verified HotelTechReport reviews. Strengths highlighted include efficient handling of feedback and intuitive dashboards, crucial for optimizing operational efficiency in Fr.
France
100%
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Fr hotels say that TrustYou's Hotel CRM & Email Marketing ranks highly due to its effective reputation management and actionable analytics, supported by verified HotelTechReport reviews. Strengths highlighted include efficient handling of feedback and intuitive dashboards, crucial for optimizing operational efficiency in Fr.
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Experience Hotel Reviews Summary
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.5/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, Experience Hotel is the #15 most trending product in the Hotel CRM & Email Marketing category (out of 74) and the #516 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreExperience Hotel’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Experience Hotel Pricing
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
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No matching results
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Hotelier Rating
Looking for specific info?
10
A reliable and efficient hotel CRM for email marketing campaigns, where the data is reliable
Responsable Digital from 25-49 room Bed & Breakfast & Inn in Paris (France)
Verified
10 months ago
A functional solution, with rich data and solid integrations (especially with Mews). Responsive contacts, simple commitments and kept. Overall, everything you expect from a hotel CRM on a daily basis. The CRM is reliable and efficient. The analyzed and visualized analytics data is good. The teams are responsive, professional and keep their...
France
France
Responsable Digital
Small Hotel
10
Simply Bravo
Pdg from 25-49 room City Center Hotel in Cannes (France)
Verified
14 months ago
We have been working with "Experience" for years for our two hotels. They are a dynamic and responsive team. They are open to discussion and they greatly help us with communication and customer satisfaction.
France
France
Pdg
Small Hotel
10
Connecting hotels with guests for the ultimate experience
Hospitality Director from Bed & Breakfast & Inn in Calistoga (United States)
Verified
4 years ago
Being able to touch every guest before they arrive. Knowing their reason of stay such as special occasion, rest and relaxation, business and many more. With this guest information we are able to curate their stay to their liking. It's the ultimate concierge service that connects you with guests before they arrive.
It's the ultimate way to...
United States
United States
Hospitality Director
9
The most efficient solution on the market
CEO from 10 to 24 room City Center Hotel in Paris (France)
Verified
4 years ago
Quick implementation, a team that listens and is very responsive. A very affordable solution from a price point of view for small establishments.
France
France
CEO
Small Hotel
10
The best solution to increase your customer satisfaction
Owner from 5 to 9 room Extended Stay & Serviced Apartment in Parikia (Cyclades)
Verified
4 years ago
I have been using the system already for three years and I need to say that it brought a great benefit regarding customer relations and satisfaction.It helped me come closer and get to know my guests needs before they arrive but also during their stay.It gives customer a feeling that we care about their needs and assures that they will have...
Cyclades
Cyclades
Owner
X-Small Hotel
10
An excellent team very attentive
pdg from 25-49 room City Center Hotel in Cannes (France)
Verified
4 years ago
Since we have been working with Experience, we are 1st on all social networks, one of the managers Tony regularly makes very interesting forums, not too fond of advising them because I do not want to lose my 1st place, a responsive and available team , to consume without moderation, thank you
France
France
pdg
Small Hotel
10
Experience is simply the best !
Sales manager from 25-49 room Bed & Breakfast & Inn in Paris (France)
Verified
4 years ago
WE have been using Experience for several years now and we particularly like the fact that the products gets continuously improved.
France
France
Sales manager
Small Hotel
9
FOR EFFECTIVE AND EASY-TO-MAKE NEWSLETTERS
DIRECTRICE DES VENTES from 100 to 199 room City Center Hotel in Chamonix (France)
Verified
4 years ago
EASE OF GETTING INTO HAND EASE OF EXTRACTION OF DATA EASE OF ANNALYZING REPORT EASE OF COMMUNICATION WITH EXPERIENCED TEAMS
France
France
DIRECTRICE DES VENTES
Large Hotel
8
Good to have a well designed and easy communication with your guest
Chef de réception from 25-49 room Bed & Breakfast & Inn in Paris (France)
Verified
4 years ago
The design of the emails is very pro, even for a 2-3 star hotel, your commincation looks 5 stars.
It is easy to communicate with your guest
It is good to monitor their feeling during the stay, so you can adjust before check out
France
France
Chef de réception
Small Hotel
10
Visibility booster
Owner from 10 to 24 room Bed & Breakfast & Inn in Saint-Armel (France)
Verified
4 years ago
Strengthening of the link with prospects / customers in the pre-, mid- and post-stay Relevance of communication tools and content Training and advice
France
France
Owner
Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
The synchronization between our PMS and their CRM is remarkably fluid, ensuring that guest profiles are updated instantaneously without any manual intervention. Their interface is designed for operational efficiency, making complex guest intelligence accessible in just a few clicks. This allows hoteliers to transition seamlessly from raw data to actionable marketing insights, specifically in automating pre- and post-stay communications that significantly enhance the overall guest journey.
Showing all answers to: "What does this product or service do well?"
The synchronization between our PMS and their CRM is remarkably fluid, ensuring that guest profiles are updated instantaneously without any manual intervention. Their interface is designed for operational efficiency, making complex guest intelligence accessible in just a few clicks. This allows hoteliers to transition seamlessly from raw data to actionable marketing insights, specifically in automating pre- and post-stay communications that significantly enhance the overall guest journey.
Experience Hotel excels at customer relationship management in the hospitality sector. They're fantastic at using customer data to boost your hotel's revenue. The way they centralize and utilize data to enhance service is a real game-changer for any hotel.
Experience hotel offers a suite of solutions fitting perfectly the needs of any hoteliers. Thanks to their great CRM, hoteliers will be able to focus better their guests from improving guest experience, using marketing campaign or managing the e-reputation.
Experience Hotel is a standard for a marketing-centric Customer Relationship Management systems. They allow hotels to communicate effectively and unlock more long-term value. Feedback from common customers is positive.
Experience Hotel is one of the the main figures of the hospitality CRM's market. E-reputation, emails, review management, SMS, automation platform... they developped the features that every hotelier dreams of.
Question:
What differentiates this product or service from the competition?
Answer:
What truly sets Experience Hotel apart is their 'hospitality-first' DNA, which mirrors our own philosophy at Medialog. They don't just provide a generic tool; they understand the intricate operational realities of running a hotel. Their team is exceptionally attentive to detail and client feedback, which is reflected in their product's ability to clean and segment data more effectively than standard CRM solutions. In our recent joint case study for the Whistler Hotel, we observed how their deep industry expertise translated into a 40% email open rate and a massive 787% ROI, proving that their focus on hospitality-specific needs delivers superior financial results.
Showing all answers to: "What differentiates this product or service from the competition?"
What truly sets Experience Hotel apart is their 'hospitality-first' DNA, which mirrors our own philosophy at Medialog. They don't just provide a generic tool; they understand the intricate operational realities of running a hotel. Their team is exceptionally attentive to detail and client feedback, which is reflected in their product's ability to clean and segment data more effectively than standard CRM solutions. In our recent joint case study for the Whistler Hotel, we observed how their deep industry expertise translated into a 40% email open rate and a massive 787% ROI, proving that their focus on hospitality-specific needs delivers superior financial results.
What sets Experience Hotel apart is its completeness as a hospitality CRM. It goes beyond basic customer management, offering specialized tools for e-reputation and marketing. This comprehensive approach is a major advantage over other CRMs.
Cloud based solution having a real impact on operations, guest experience but also revenue generation. A complete efficient all in one platform emphasising on the guest from pre stay until post stay communication.
What differentiates them is a clear marketing angle to the CRM. In addition, they are quite simple to use. Our clients love the flexibility the tool gives them. It gives them complete control over their brand.
With more than 1000 equiped hotels in 32 courntries, and a rate 97% satisfied customers, we can clearly see that it's a reliable solution. They know how to gather hotel's clients information and to use it efficiently.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Don't treat this tool as just another email sender; it should be the core of your guest loyalty strategy. I highly recommend exploring the full range of features rather than limiting yourself to just one. Test different workflows to see what resonates best with your specific property, and don't hesitate to reach out to the Experience Hotel team for a tailored, step-by-step roadmap to maximize your results. The real power lies in the 'closed-loop' loyalty system created when the CRM is perfectly synced with your PMS. My advice is to fully automate your upselling and review collection workflows from day one. We’ve observed that this seamless integration leads to a 7% increase in repeat guests for shared clients. By trusting their automated guest intelligence to handle the data heavy lifting, your staff can focus entirely on on-site hospitality while the system drives RevPAR and occupancy growth in the background
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Don't treat this tool as just another email sender; it should be the core of your guest loyalty strategy. I highly recommend exploring the full range of features rather than limiting yourself to just one. Test different workflows to see what resonates best with your specific property, and don't hesitate to reach out to the Experience Hotel team for a tailored, step-by-step roadmap to maximize your results. The real power lies in the 'closed-loop' loyalty system created when the CRM is perfectly synced with your PMS. My advice is to fully automate your upselling and review collection workflows from day one. We’ve observed that this seamless integration leads to a 7% increase in repeat guests for shared clients. By trusting their automated guest intelligence to handle the data heavy lifting, your staff can focus entirely on on-site hospitality while the system drives RevPAR and occupancy growth in the background
For any hotelier exploring CRMs, think beyond sporadic email campaigns. Focus on crafting an ideal customer journey. Plan interactions thoughtfully, considering each touchpoint with guests. This proactive approach, rather than reactive one-by-one emailing, will create more meaningful, personalized guest experiences.
In a such fast paced industry as hospitality, innovation and human should definitely be two main pillars. Experience hotel will allow you focusing both of them in a smooth and easy way. The automation offered here is a great benefit to help you save time and focus better on your operations.
Easy... I would encourage anyone considering this product to go ahead and benchmark it. I have dealt with discerning groups that have exceptional digital-leadership and the feedback is that the product is spot-on in terms of ease-of-use and added value.
Experience solution can be connected to many other digital products on the market. Check with them to know if your hotel's softwares can be integrated to make your business even more efficient.
Recommended by
Tara McGowan
Responsable Marketing
@
Medialog
Malika Faccini
Marketing Director
@
Bowo
Damien Cazabonne
Marketplace Partner Sales Manager
@
Mews
Nicolas Horvath
Country Manager France
@
Duve
Martin Lebrun
Content Marketer
@
Bowo
Tara McGowan
Responsable Marketing
@
Medialog
Malika Faccini
Marketing Director
@
Bowo
Damien Cazabonne
Marketplace Partner Sales Manager
@
Mews
Nicolas Horvath
Country Manager France
@
Duve
Martin Lebrun
Content Marketer
@
Bowo
Yasamin Rahnema
Marketing Manager
@
Medialog
Virgnie BERNEDE
Technico-commercial
@
Sphère Informatique logiciel chloe
Benjamin Devisme
Co founder
@
Quicktext
David-Emmanuel COHEN
Founder
@
My Hotel Photographer
Quentin Lederer
COO
@
wihphotels.com
Julie Palisse
Sales manager
@
JPS Hotel Solutions
Patrick Guillaume
Ceo
@
Altelis
Benjamin Devisme
VP Sales
@
Quicktext
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Support
Unverified
Experience Hotel has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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