Smart Communication for Hoteliers and Guests – Simple. Automated. Profitable.
Experience Hotel
4.7 (64 REVIEWS)
HT Score
32 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Experience Hotel
Ranked 11 (out of 62) in Hotel CRM & Email Marketing
Hotel CRM & Email Marketing Software that increases your revenue
95% recommended by 60 hotels
More than 50% of Experience Hotel’s reviews come from France.
What is Experience Hotel?
Founded in 2014 | Headquarters in Paris, France | 21 employees
Experience Hotel is a sophisticated Customer Relationship Management (CRM) platform tailored specifically for the hotel industry. This comprehensive service enhances customer relations and satisfaction by allowing hotels to customize guest communications from pre-stay, mid-stay, and post-stay phases. With its robust capabilities, it helps gather essential guest information, leading to personalized experiences and increased direct bookings. Experience Hotel excels in CRM functionalities and proactive guest engagement, enabling hoteliers to manage their guest database, e-reputation, guest experience, and email marketing campaigns through an all-in-one solution.
Experience Hotel Alternatives
Not sure if Experience Hotel is right for your hotel? Here are similar Hotel CRM & Email Marketing vendors that could be a good fit for your hotel:
- 1. Bookboost AB — Best for engaging guests through multiple communication channels
- 2. Profitroom — Best for driving repeat bookings with targeted campaigns
- 3. Smart Host GmbH — Best for automating guest communication with ease
- 4. dailypoint™ — Best for creating targeted marketing campaigns
- 5. Revinate — Best for automating guest communication to save time
- 6. For-Sight — Best for automating marketing campaigns tailored to guest preferences
- 7. SHR Group — Best for automating customer follow-ups with precision
- 8. Hotel Cloud — Best for automating guest communication to save time and effort
- 9. BookingWhizz — Best for turning one-time guests into loyal customers
- 10. Hapi — Best for real-time insights into guest preferences
Capabilities
Experience Hotel doesn’t have any benefits or use cases available
Features
Marketing Automation
4/5 features
Template Builder
4/5 features
Guest Profiles
4/5 features
Segmentation
4/5 features
Privacy & Compliance
4/5 features
Data Management
4/5 features
Feedback & Surveys
4/5 features
Available Add-ons & Modules
Experience - Groups and Independant Hotels E-Reputation Booster
Reputation Management
Analyse and develop your e-reputation
Experience - Upsell and Cross sell platform
Upselling Software
Analyse guest preferences and deliver targeted upsells via email
Experience Hotel Reviews Summary
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.5/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, Experience Hotel is the #15 most trending product in the Hotel CRM & Email Marketing category (out of 62) and the #607 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreExperience Hotel’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Experience Hotel Pricing
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
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Compare Experience Hotel to Top Alternatives
The right connections at the right time
dailypoint™ - the only #realCRM. dailypoint™ is the leading Data Management & CRM platform for demanding hotels and hotel groups.
Want to find out if Experience Hotel is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Popularity by Segment
Size
7 | X-Small (1-9 room)
11 | Small (10-24 room)
34 | Medium (25-74 room)
8 | Large (75-199 room)
2 | X-Large (200+ room)
Country
51 | France
3 | United States of America
2 | Belgium
1 | Morocco
1 | Thailand
1 | Spain
1 | New Zealand
Type
38 | Boutiques
15 | City Center Hotels
14 | Bed & Breakfast & Inns
14 | Limited Service & Budget Hotels
12 | Branded Hotels
11 | Hostels
9 | Airport/Conference Hotels
9 | Luxury Hotels
6 | Extended Stay & Serviced Apartments
5 | Resorts
3 | Vacation Rentals & Villas
1 | Motels
Region
54 | Europe
3 | North America
1 | Asia Pacific
1 | Oceania
1 | Africa
Category
64 | Hotel CRM & Email Marketing
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like the comprehensive service offered by Experience, a tool that enhances customer relations and satisfaction by allowing hotels to customize guest communications pre-stay, mid-stay, and post-stay, thus improving the overall guest experience. The tool helps gather essential guest information, which allows for personalized experiences and increased direct bookings. However, there are challenges with system integration, automation, and language support that need refinement. Experience is particularly appreciated for its CRM capabilities and proactive guest engagement, which can lead to increased revenue and enhanced reputation management.
AI-generated from the text of customer reviews
Looking for specific info?
10
Connecting hotels with guests for the ultimate experience
Hospitality Director from 5 to 9 room Bed & Breakfast & Inn in Calistoga (United States of America)
Verified
2 years ago
Being able to touch every guest before they arrive. Knowing their reason of stay such as special occasion, rest and relaxation, business and many more. With this guest information we are able to curate their stay to their liking. It's the ultimate concierge service that connects you with guests before they arrive.
It's the ultimate way to...
United States of America
United States of America
Hospitality Director
X-Small Hotel
9
The most efficient solution on the market
CEO from 10 to 24 room City Center Hotel in Paris (France)
Verified
2 years ago
Quick implementation, a team that listens and is very responsive. A very affordable solution from a price point of view for small establishments.
France
France
CEO
Small Hotel
10
The best solution to increase your customer satisfaction
Owner from 5 to 9 room Extended Stay & Serviced Apartment in Parikia (Cyclades)
Verified
2 years ago
I have been using the system already for three years and I need to say that it brought a great benefit regarding customer relations and satisfaction.It helped me come closer and get to know my guests needs before they arrive but also during their stay.It gives customer a feeling that we care about their needs and assures that they will have...
Cyclades
Cyclades
Owner
X-Small Hotel
10
An excellent team very attentive
pdg from 25-49 room City Center Hotel in Cannes (France)
Verified
2 years ago
Since we have been working with Experience, we are 1st on all social networks, one of the managers Tony regularly makes very interesting forums, not too fond of advising them because I do not want to lose my 1st place, a responsive and available team , to consume without moderation, thank you
France
France
pdg
Medium Hotel
10
Experience is simply the best !
Sales manager from 25-49 room Bed & Breakfast & Inn in Paris (France)
Verified
2 years ago
WE have been using Experience for several years now and we particularly like the fact that the products gets continuously improved.
France
France
Sales manager
Medium Hotel
9
FOR EFFECTIVE AND EASY-TO-MAKE NEWSLETTERS
DIRECTRICE DES VENTES from 100 to 199 room City Center Hotel in Chamonix (France)
Verified
2 years ago
EASE OF GETTING INTO HAND EASE OF EXTRACTION OF DATA EASE OF ANNALYZING REPORT EASE OF COMMUNICATION WITH EXPERIENCED TEAMS
France
France
DIRECTRICE DES VENTES
Large Hotel
8
Good to have a well designed and easy communication with your guest
Chef de réception from 25-49 room Bed & Breakfast & Inn in Paris (France)
Verified
2 years ago
The design of the emails is very pro, even for a 2-3 star hotel, your commincation looks 5 stars.
It is easy to communicate with your guest
It is good to monitor their feeling during the stay, so you can adjust before check out
France
France
Chef de réception
Medium Hotel
10
Visibility booster
Owner from 10 to 24 room Bed & Breakfast & Inn in Saint-Armel (France)
Verified
2 years ago
Strengthening of the link with prospects / customers in the pre-, mid- and post-stay Relevance of communication tools and content Training and advice
France
France
Owner
Small Hotel
10
Great Experience
Responsable Accueil et Restauration from 25-49 room Boutique in Biarritz (France)
Verified
2 years ago
I liked the fact that the client can communicate their preferences / requests to us without us having to contact them. This avoids disturbing the customer.
France
France
Responsable Accueil et Restauration
Medium Hotel
10
Great service
Manager from 200 to 499 room Boutique in Paris (France)
Verified
2 years ago
Very useful to keep contact with our guests.
Quick answers to all our questions and many improvements during all this year.
France
France
Manager
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Experience Hotel excels at customer relationship management in the hospitality sector. They're fantastic at using customer data to boost your hotel's revenue. The way they centralize and utilize data to enhance service is a real game-changer for any hotel.
Showing all answers to: "What does this product or service do well?"
Experience Hotel excels at customer relationship management in the hospitality sector. They're fantastic at using customer data to boost your hotel's revenue. The way they centralize and utilize data to enhance service is a real game-changer for any hotel.
Experience hotel offers a suite of solutions fitting perfectly the needs of any hoteliers. Thanks to their great CRM, hoteliers will be able to focus better their guests from improving guest experience, using marketing campaign or managing the e-reputation.
Experience Hotel is a standard for a marketing-centric Customer Relationship Management systems. They allow hotels to communicate effectively and unlock more long-term value. Feedback from common customers is positive.
Experience Hotel is one of the the main figures of the hospitality CRM's market. E-reputation, emails, review management, SMS, automation platform... they developped the features that every hotelier dreams of.
Experience Hotel is an efficient CRM solution perfect for independent hotels and hotel chaines.
Their focus is giving the best service to guests. Helping hoteliers with automated emails from pre stay to check out so that the hoteliers focus on what matters the most : customer satisfaction !
Question:
What differentiates this product or service from the competition?
Answer:
What sets Experience Hotel apart is its completeness as a hospitality CRM. It goes beyond basic customer management, offering specialized tools for e-reputation and marketing. This comprehensive approach is a major advantage over other CRMs.
Showing all answers to: "What differentiates this product or service from the competition?"
What sets Experience Hotel apart is its completeness as a hospitality CRM. It goes beyond basic customer management, offering specialized tools for e-reputation and marketing. This comprehensive approach is a major advantage over other CRMs.
Cloud based solution having a real impact on operations, guest experience but also revenue generation. A complete efficient all in one platform emphasising on the guest from pre stay until post stay communication.
What differentiates them is a clear marketing angle to the CRM. In addition, they are quite simple to use. Our clients love the flexibility the tool gives them. It gives them complete control over their brand.
With more than 1000 equiped hotels in 32 courntries, and a rate 97% satisfied customers, we can clearly see that it's a reliable solution. They know how to gather hotel's clients information and to use it efficiently.
Experience Hotel is an user friendly CRM solution.
They are designed to help the hoteliers all throughout customer journey. So that the hoteliers keep great relationships with their guests and potential guests. They have also excellent customer service.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
For any hotelier exploring CRMs, think beyond sporadic email campaigns. Focus on crafting an ideal customer journey. Plan interactions thoughtfully, considering each touchpoint with guests. This proactive approach, rather than reactive one-by-one emailing, will create more meaningful, personalized guest experiences.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
For any hotelier exploring CRMs, think beyond sporadic email campaigns. Focus on crafting an ideal customer journey. Plan interactions thoughtfully, considering each touchpoint with guests. This proactive approach, rather than reactive one-by-one emailing, will create more meaningful, personalized guest experiences.
In a such fast paced industry as hospitality, innovation and human should definitely be two main pillars. Experience hotel will allow you focusing both of them in a smooth and easy way. The automation offered here is a great benefit to help you save time and focus better on your operations.
Easy... I would encourage anyone considering this product to go ahead and benchmark it. I have dealt with discerning groups that have exceptional digital-leadership and the feedback is that the product is spot-on in terms of ease-of-use and added value.
Experience solution can be connected to many other digital products on the market. Check with them to know if your hotel's softwares can be integrated to make your business even more efficient.
Experience Hotel is very user friendly, so give it a shot! You can save time and focus on what matters the most. Also before that, you have to have a good PMS solution to interface Experience Hotel with. The plan is to attract new guests and retain the ones you have already got!
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Experience Hotel Integrations
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Support
Unverified
Experience Hotel has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2024
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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