Experience Hotel

Ranked 8 (out of 57) in Hotel CRM & Email Marketing

Hotel CRM & Email Marketing

Hotel CRM & Email Marketing Software that increase your revenue

Ratings Snapshot

Certificate of Excellence
Read 66 reviews
95%
Recommend
HTR Score icon
HT SCORE
79 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Experience Hotel has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #8 out of 57 in Hotel CRM & Email Marketing

Ease of Use
4.7/5
ROI
4.5/5
Implementation
4.5/5
Customer Support
4.7/5
Verified Customer Support

Experience Hotel’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
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Experience Hotel Overview

Top Alternative: Revinate (Marketing)

Experience Hotel Overview

Being able to communicate with your guests is the essence of great service. The "Experience" CRM has built-in tools that permit you to take back ownership of guest relationships so you can communicate with your guests from the moment they make a reservation all the way through the moment they recommend you to their friends and family. This all-in-one solution manage your guest database, e-reputati...

About Experience Hotel

Founded in 2014 | Headquarters in Paris, France | 21 employees

The all-in-one CRM that increases your hotel revenue. Take back control of your Guest relationship before, during, and after their stay

Product Modules
Experience - Contacless Check-In Contactless Check-in
INCLUDED
Pre check-in and Remote check-in App
Experience - Hotel Post Survey Guest Surveys & Feedback
INCLUDED
In-depth analysis of guest satisfaction
Experience - Groups and Independant Hotels E-Reputation Booster Reputation Management
INCLUDED
Analyse and develop your e-reputation
Experience - Upsell and Cross sell platform Upselling Software
INCLUDED
Analyse guest preferences and deliver targeted upsells via email
Experience - Segmented emailing Marketing Hotel CRM & Email Marketing
INCLUDED
Experience - Dynamic Loyalty Program Loyalty Programs for Independents
ADD-ON
Experience - Guest Satisfaction In-depth Analysis Guest Surveys & Feedback
INCLUDED
Experience - Pre-Stay Upselling Upselling Software
INCLUDED
Experience - Collecting & Centralizing Datas Hotel CRM & Email Marketing
INCLUDED
Experience - Hotels Groups Centralized Customer Data Platform Hotel CRM & Email Marketing
INCLUDED
Experience - eConciergerie Web Tool Hotel Guest Apps
ADD-ON

Integrates with

  • Property Management Systems
  • Hotel Management Software
  • Marketplaces & Integrators
Browse integrations (42 verified)

Pros & Cons

Like 95% recommend

Reception

- available and responsive technical assistance - tailor-made and elegant customer care - marketing: implementation of targeted campaign - management of all our contacts on a single platform. - automatically archive emai...

owner

The contact with the persons who take care about my problems. It is important to be understood, even if we do not speak the same technical language

Director of Operations

easy use appreciated by the guests economy of paper emailings facility Very useful CRM Facility of creating emailings guest surveys sur mesure you keep in touch with our guests

Owner

Layout of E.mailings, targeting of contacts, use of OTA clients' email addresses, joint development of messages and photos, monitoring and analysis of results ... Original: Mise en page des E.mailings, ciblage des conta...

pdg in

nothing, everything is perfect, thanks it would be great if one day you came to visit our hotels to understand them better

Groupes et Incentives

The ractivity of the team is really operational. We signed with them 18 months ago and they have always been flexible and imaginative ... I'm not worried about their ability to follow the market!

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Experience Hotel is one of the the main figures of the hospitality CRM's market. E-reputation, emails, review management, SMS, automation platform... they developped the features that every hotelier dreams of.

by Martin Lebrun (Bowo) on November 17, 2022

See more answers (8)
Question:

What differentiates this product or service from the competition?

Answer:

With more than 1000 equiped hotels in 32 courntries, and a rate 97% satisfied customers, we can clearly see that it's a reliable solution. They know how to gather hotel's clients information and to use it efficiently.

by Martin Lebrun (Bowo) on November 17, 2022

See more answers (8)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Experience solution can be connected to many other digital products on the market. Check with them to know if your hotel's softwares can be integrated to make your business even more efficient.

by Martin Lebrun (Bowo) on November 17, 2022

See more answers (8)
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+ 6 recommend
Recommended by Show More (4)

Experience Hotel Alternatives

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GETTING STARTED

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Features

Marketing Automation

4/5 features

Template Builder

4/5 features

Guest Profiles

4/5 features

Segmentation

4/5 features

Privacy & Compliance

4/5 features

Active Markets

MARKETS SERVED
  • Central America
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
VERIFIED MARKETS
  • France
  • Belgium
  • Spain
  • New Zealand
  • Réunion
  • Greece
  • United States of America
  • Morocco
  • Thailand

66 Verified Experience Hotel Reviews

Likelihood to Recommend
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Low review volume alert

This vendor is 72% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Hotel CRM & Email Marketing providers. It is advised that you ask for recent references before proceeding.

April 30, 2022

Experience Hotel Review: Connecting hotels with guests for the ultimate experience

Hospitality Director from Boutiques in Calistoga (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Being able to touch every guest before they arrive. Knowing their reason of stay such as special occasion, rest and relaxation, business and many more. With this guest information we are able to curate th...

What do you dislike or think could be improved?

I can't think of anything that could be improved. I have really enjoyed using Experience CRM. They are easy to contact for any issue and for trouble shooting. Thank so much Experience CRM!

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

April 29, 2022

Experience Hotel Review: An excellent team very attentive

pdg from Hostels in Cannes (France)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Since we have been working with Experience, we are 1st on all social networks, one of the managers Tony regularly makes very interesting forums, not too fond of advising them because I do not want to lose...

What do you dislike or think could be improved?

nothing, everything is perfect, thanks it would be great if one day you came to visit our hotels to understand them better

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

April 29, 2022

Experience Hotel Review: The best solution to increase your customer satisfaction

Owner from Extended Stay & Serviced Apartments in Paros (Greece)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I have been using the system already for three years and I need to say that it brought a great benefit regarding customer relations and satisfaction.It helped me come closer and get to know my guests need...

What do you dislike or think could be improved?

Many improvements are being made and new functionalities are added every year to make it better and listen to customers needs. It is working as expected for my business.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

April 29, 2022

Experience Hotel Review: The most efficient solution on the market

CEO from Luxury Hotels in Paris (France)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Quick implementation, a team that listens and is very responsive. A very affordable solution from a price point of view for small establishments.

What do you dislike or think could be improved?

Pursue the automation of operational tasks, increase language rentals for pre-recorded messages and increase synergies with the PMS MEWS.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 26, 2021

Experience Hotel Review: Experience is simply the best !

Sales manager from Boutiques in Paris (France)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

WE have been using Experience for several years now and we particularly like the fact that the products gets continuously improved.

What do you dislike or think could be improved?

Every time I have a suggestion, I contact the team and submit it. They always pay attention to all our suggestions, which is really appreciated.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 23, 2021

Experience Hotel Review: FOR EFFECTIVE AND EASY-TO-MAKE NEWSLETTERS

DIRECTRICE DES VENTES from Other in Chamonix-Mont-Blanc (France)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

EASE OF GETTING INTO HAND EASE OF EXTRACTION OF DATA EASE OF ANNALYZING REPORT EASE OF COMMUNICATION WITH EXPERIENCED TEAMS

What do you dislike or think could be improved?

THE ABILITY TO MAKE DIFFERENT PAGES WILL CATCH THE ATTENTION OF PEOPLE RECEIVING NEWS

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

Pricing

Freemium (hotel can trial for free)
free product tier
Implementation fee
Less than $1000
Monthly subscription (/room/month)
$3/room/month - $6/room/month

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Popular Experience Hotel Integrations

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