RIMS (MP-Network GmbH)

Ranked 6 (out of 47) in Hotel CRM & Email Marketing

Hotel CRM & Email Marketing

Reservation Information Management System - Create professional and personalized reservation message...

Ratings Snapshot

Certificate of Excellence
Read 15 reviews
95%
Recommend
HTR Score icon
HT SCORE
78 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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RIMS (MP-Network GmbH) has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #6 out of 47 in Hotel CRM & Email Marketing

Ease of Use
4.8/5
ROI
4.6/5
Implementation
4.6/5
Customer Support
5.0/5
Verified Customer Support

MP-Network’s customer support processes haven’t yet been verified by Hotel Tech Report.

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RIMS (MP-Network GmbH) Overview

Top Alternative: Profitroom CRM

RIMS (MP-Network GmbH) Overview

Impress your guests with professional and sophisticated proposals, confirmations, pre- and post-stay messages, room- or package upsell offers, online preference planners, transfer confirmations, all automated from your PMS. Hotel-customized down to the tiniest details. RIMS is one of the leading providers for hotels for personalized and top-quality communication before, during, and after their gue...

About MP-Network

Founded in 2012 | Headquarters in Munich Germany | 4 employees

Founded 2012 by hotel professionals in Germany, RIMS grew to one of the leading software companies to provide customized guest communication to more than 200 Ho...

Integrates with

  • Upselling Software
  • Property Management Systems
  • Marketplaces & Integrators
Browse integrations (6 verified)

Pros & Cons

Like 95% recommend

Revenue Specialist from Other

RIMS is a premium solution for managing pre and post guest's journey after making hotel reservation. This platform demonstrates ability to communicate useful information and upselling opportunities for the hotel. RIMS cu...

Executive Assistant Manager from Resort

RIMS offers everything what big structured companies are not able to do.: efficiency and flexibility. RIMS knows the exact needs of the hotelier and is able to adapt their existing products by creating a tailored made p...

Revenue Manager from Resort

Very versatile product, easy to use, easy to amend, good end user experience. The company are very flexible and offer assistance all the time where needed. Nothing is too much trouble.

Reservations & Revenue Manager from City Center

Nothing I can think of. It is more on our side that we are probably not using all possibilities it has to offer.

General Manager from Serviced Apartment

We would be happy to see an upsell soulution integrated in the software to have that combined in one packet

Senior Assistant Rooms Division Manager from Branded

For our purpose of use, we have found that it has exactly what we need! Thank you to the RIMS team.

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Expert Q&A and Partner Recommendations

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GETTING STARTED

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Features

  • Centralized multi-hotel/multi-brand solution
  • Centralized data warehouse
  • Guest profiles
  • Personalized one-to-communication
  • WYSIWYG - HTML Editor
  • Template Editor
  • A/B Testing
  • Segmentation
  • Marketing Automation
  • Guest Feedback Module (comment cards/reviews)
  • Open API

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Germany
  • Switzerland
  • Australia
  • Japan
  • Italy
  • Philippines
  • United Kingdom

15 Verified MP-Network Reviews

Likelihood to Recommend
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This vendor is 79% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Hotel CRM & Email Marketing providers. It is advised that you ask for recent references before proceeding.

March 27, 2021

RIMS (MP-Network GmbH) Review: Great product, and their customer service is excellent

Revenue Manager from Resort in North Bovey (United Kingdom)

Recommend 10/10
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What do you like most?

Very versatile product, easy to use, easy to amend, good end user experience. The company are very flexible and offer assistance all the time where needed. Nothing is too much trouble.

What do you dislike or think could be improved?

I like the product as it is, and the team will always try to improve it if anything needs amending.

Customer Support
4.5
Ease of Use
4.5
Value for money
4.5
Implementation
n/a

March 19, 2021

RIMS (MP-Network GmbH) Review: Excellent product and friendly service

Revenue Specialist from Other in (Australia)

Recommend 7/10
Full blue star
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Full blue star
Half blue star

What do you like most?

RIMS is a premium solution for managing pre and post guest's journey after making hotel reservation. This platform demonstrates ability to communicate useful information and upselling opportunities for th...

What do you dislike or think could be improved?

Need user friendly set up at the back end of this program. Need training modules and online help page on the extranet

Customer Support
5
Ease of Use
3
Value for money
4.5
Implementation
2.5

March 11, 2021

RIMS (MP-Network GmbH) Review: 100 % efficiency and flexibility

Executive Assistant Manager from Resort in Sankt Moritz (Switzerland)

Recommend 10/10
Full blue star
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Full blue star

What do you like most?

RIMS offers everything what big structured companies are not able to do.: efficiency and flexibility. RIMS knows the exact needs of the hotelier and is able to adapt their existing products by creating a...

What do you dislike or think could be improved?

Hoping that they will be keeping the above mentioned in their future business. Otherwise, nothing to be mentioned for improvement.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

March 11, 2021

RIMS (MP-Network GmbH) Review: Amazing product, efficient service, great leader

Director of Rooms from Branded in 大阪市 (Japan)

Recommend 10/10
Full blue star
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What do you like most?

I have been working with RIMS and Benjamin for about 7 years. Flexible, understanding , efficient, always available, it is simply a pleasure to feel this level of service . What I like the most , beside...

What do you dislike or think could be improved?

May be an e-learning platform where our team members could be trained on how to use and update the system.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4.5

March 10, 2021

RIMS (MP-Network GmbH) Review: Attentive Service & Effective Tool

Marketing Manager from Resort in Whitsundays (Australia)

Recommend 8/10
Full blue star
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What do you like most?

Having utilized RIMS within our resort, we have found that our guest communication pre-stay has improved dramatically. Not only are we able to communicate key messaging but we are also able to attain gues...

What do you dislike or think could be improved?

We are happy with this service, and appreciate the efforts that Ben and the RIMS team have made to ensure a smooth user experience.

Customer Support
5
Ease of Use
5
Value for money
4.5
Implementation
4.5

March 10, 2021

RIMS (MP-Network GmbH) Review: Great Product and Customer Support!

Senior Assistant Rooms Division Manager from Branded in Shinjuku City (Japan)

Recommend 8/10
Full blue star
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What do you like most?

RIMS have been a great and simple yet effective communications tool to get the information we need out to our guests. The best part is that it can be completely customized to fit in with our brand. The pr...

What do you dislike or think could be improved?

For our purpose of use, we have found that it has exactly what we need! Thank you to the RIMS team.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

Pricing

Implementation fee
$2501-$7500
Monthly subscription (Flat)
Less than $500/month

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Popular RIMS (MP-Network GmbH) Integrations

View all (6 MP-Network Integrations)