EXTouch Room-package Counter vs. GoTab:
Which Is Right for You?

The Decision

Choosing the right hotel POS system can dramatically influence your guest experience and operational efficiency. Both Extouch International Co., Limited’s EXTouch Room-package Counter and GoTab aim to streamline hospitality services, but they serve different core functions. Extouch’s system specializes in managing room packages and integrated service verification, while GoTab focuses on contactless ordering and payment for F&B outlets. Which solution aligns best with your hotel’s priorities?

Is EXTouch or GoTab Better for Hotels?

Extouch’s EXTouch is designed for hotels that want to digitize and control guest service packages like breakfast or spa treatments, mainly through in-room or service location verification. It’s an integrated package counter system that ensures accurate management of bundled guest services via card swiping or QR codes.

GoTab, by contrast, is a mobile ordering platform that empowers guests to order and pay from their devices across multiple on-property locations such as restaurants, bars, or golf courses. It offers contactless convenience, reducing staff workload and waiting times.

Both products aim to improve operational flow but tackle different pain points: EXTouch enhances package management, whereas GoTab elevates F&B service experiences. So, which problem do you need to solve more urgently?

Extouch vs GoTab: Which Should Your Hotel Choose?

If your hotel needs an integrated system for managing guest packages and verifying their redemption in real-time, go with EXTouch. Its strength lies in automating and customizing package services, especially if your property heavily relies on bundled amenities like breakfast or spa treatments tied to room bookings.

If your focus is on increasing F&B revenue through contactless ordering, or you want to modernize dining and bar services with mobile menus and ordering, GoTab is the better pick. Its extensive feature set for contactless guest interaction can significantly improve guest satisfaction and operational efficiency.

Hotels that serve a high volume of packaged services or require precise package tracking should select EXTouch. Conversely, properties seeking to optimize on-premise food and beverage operations with mobile ordering and multi-location management should lean toward GoTab.

Is EXTouch or GoTab Easier to Use?

Extouch’s system scores impressively with a 4.63/5 ease of use rating and an onboarding score of 4.5/5, backed by 32 reviews. Users mention its customizability and stable performance but note a steep initial learning curve and occasional minor responsiveness issues on the mobile interface. Many find the setup straightforward once staff are trained.

GoTab, however, has a zero score for ease of use and support ratings because it lacks recent reviews entirely. Without user feedback, it’s difficult to assess its usability or onboarding experience definitively, though many assume a mobile-first approach indicates user-friendly interfaces.

Edge: Extouch — with more reviews, detailed user feedback, and higher ratings, Extouch clearly offers a more established, tested user experience.

Which Has Better Features: EXTouch or GoTab?

Extouch provides two unique features: payment log reports and report exporting, assisting with detailed financial tracking. It offers essential package management tools tailored for hotels handling bundled guest services, but its feature count remains limited.

GoTab, by contrast, boasts 13 features, including upselling, digital menus, advanced ordering, discounts and promotions, self-service table-side ordering, multi-platform consolidation, integration with Uber Eats and DoorDash, delivery menu customization, menu performance reporting, guest profiles, inventory management, and mobile ordering.

While Extouch’s feature set is narrow, its focus on package verification is precise. GoTab’s broader suite supports diverse operational needs, especially in F&B.

Edge: GoTab — with 13 features, it provides more extensive tools that can transform on-premise dining and ordering experiences.

Which Has Better Customer Support: EXTouch or GoTab?

Extouch’s customer support scores a 4.59/5, with reviewers praising its responsiveness and help during onboarding. Users mention the support team’s professionalism and availability, crucial for resolving technical issues swiftly, despite the lack of recent reviews.

GoTab has no recent support reviews, making it hard to judge their support quality. Given its smaller user base and limited feedback, its support experience remains uncertain.

Edge: Extouch — with more recent reviews and higher support ratings, Extouch offers more confidence in ongoing assistance.

Which Has More Integrations: EXTouch or GoTab?

Extouch has zero verified integrations, limiting its ability to connect with other hotel systems or PMS platforms. This could constrain its scalability or data sharing capabilities.

GoTab offers four verified integrations, including Stayntouch, Actabl, Oracle Hospitality, and Tripleseat, allowing it to connect with some major hotel and restaurant management platforms. These integrations enable smoother workflows across front desk, F&B, and reservations.

Edge: GoTab — with verified integrations, it allows your hotel to connect with other systems, improving operational cohesion.

Which Do Hoteliers Rate Higher: EXTouch or GoTab?

Extouch’s review count of 32 over recent months includes positive feedback on stability, customization, and automation. Hoteliers value its tailored approach and efficiency gains, especially in packaged service management.

GoTab has no recent or detailed reviews available, making it difficult to gauge user satisfaction. Its lack of recent feedback suggests a smaller or less active user base, which could be a concern.

Edge: Extouch — more reviews and recent positive feedback make it the more reliable choice in terms of user satisfaction.

How Much Do EXTouch and GoTab Cost?

Extouch’s package is priced at a flat $300, with no ongoing fees, free trial, or additional implementation costs. Its straightforward pricing appeals to hotels seeking a budget-friendly, focused solution.

GoTab does not publicly list pricing, typically requiring direct contact for quotes. Its SaaS model generally involves monthly fees, but specifics are unclear, making cost comparison difficult.

What Type of Hotel Should Use EXTouch?

• Hotels that manage multiple guest services bundled into packages, such as breakfast or spa treatments.
• Properties that want to digitize and verify service redemption with barcoded or QR code systems.
• Hotels prioritizing real-time data synchronization across departments.
• Resorts or extended-stay hotels focusing on package control.

Not ideal if your hotel does not rely on bundled amenities or needs a broader F&B platform.

What Type of Hotel Should Use GoTab?

• Hotels with on-site restaurants, bars, or other F&B outlets seeking contactless ordering.
• Properties aiming for a seamless mobile ordering experience to boost guest satisfaction.
• Hotels that want to unify multiple service points like golf courses, room service, and restaurants into one platform.
• Destinations prioritizing curbside or outdoor dining with self-service options.

Not ideal if your primary need is package management or if your hotel lacks a significant F&B component.

The Bottom Line for Hotels

Extouch’s EXTouch excels in managing guest service packages with a focus on customization, stability, and straightforward pricing. Its main advantage lies in controlling bundled services like breakfast or spa treatments, making it suitable for hotels with complex package offerings.

GoTab, despite limited recent reviews, offers a broad feature set for contactless ordering, delivery, promotions, and integrations with popular platforms. It’s ideal for hotels prioritizing F&B innovation and guest engagement through mobile technology.

If your hotel’s core challenge is managing packages efficiently, choose EXTouch for its proven stability and tailored features. If enhancing on-premise food and beverage sales with contactless solutions is your goal, GoTab’s extensive features and integrations make it the better pick.

Overall, Extouch’s more established user base and recent positive feedback make it the more reliable choice today.