EXTouch Room-package Counter vs. Novacom - NovaTouch:
Which Is Right for You?

The Decision

Choosing the right hotel POS system is critical for streamlining operations, enhancing guest experiences, and ensuring staff efficiency. Extouch International Co., Limited’s EXTouch Room-package Counter is a specialized solution focusing on managing guest packages and integrated service redemption, while Novacom's NovaTouch aims to be a broader customer review and feedback management platform. Both address different operational needs, but which one suits your hotel best?

The core difference lies in their primary functions: EXTouch is designed for managing guest packages and POS transactions, whereas NovaTouch offers review aggregation and analysis. Your choice depends heavily on whether your hotel prioritizes package management or guest feedback insights. Are you seeking to optimize service redemption or improve guest satisfaction through reviews?

Is EXTouch or NovaTouch Better for Hotels?

When evaluating which system better suits your hotel, consider their focus areas. EXTouch is tailored for properties that want to streamline package management, such as breakfast, spa, or other amenities, with specific device integrations like card readers and QR code scanning. It is especially helpful at check-in/check-out points and service locations.

NovaTouch, on the other hand, is an AI-powered review management platform that consolidates guest feedback from multiple sources, providing sentiment analysis and actionable insights. It is ideal if your hotel needs to monitor reputation, respond promptly to reviews, or analyze guest sentiment across platforms.

Given the stark difference in their core functionalities, your hotel should ask: Is your priority improving operational efficiency through service management, or enhancing reputation management via guest reviews?

Edge: EXTouch Room-package Counter.

EXTouch vs NovaTouch: Which Should Your Hotel Choose?

If your hotel needs a dedicated solution to manage guest packages, verify service redemption, and track in-room amenities, go with EXTouch. Its integration with POS terminals and card readers makes it ideal for hotels looking to digitize and streamline these operations, especially in luxury or full-service properties.

Conversely, if your hotel requires a platform to analyze guest reviews, gather customer feedback, and boost online reputation, NovaTouch is the better option. Its AI-driven insights are useful for marketing teams or general managers wanting to understand guest sentiment and improve service quality.

For hoteliers emphasizing operational package management, EXTouch is the clear choice. For those focusing on reputation and feedback analysis, NovaTouch offers more comprehensive review insights.

Edge: EXTouch Room-package Counter.

Is EXTouch or NovaTouch Easier to Use?

Based on the review ratings, EXTouch scores a high 4.63 out of 5 for ease of use, reflecting its intuitive interface and straightforward onboarding process. Its users mention that the system's configuration and daily operations are simple once staff are trained, though a brief onboarding session is recommended.

In contrast, NovaTouch does not have a direct ease-of-use rating or reviews, implying it is less relevant to your hotel’s daily operational staff. Since it is primarily an analytics platform, its usability depends on how well your team can interpret data, which may require some training.

Given the available data, Edge: EXTouch.

Which Has Better Features: EXTouch or NovaTouch?

EXTouch offers three unique features: Payment Log Reports, Mobile Analytics, and Report Exporting, tailored for internal management and real-time data analysis of packages and services. Its ability to generate detailed reports and mobile analytics enables operational flexibility.

NovaTouch provides four features: On-Premise deployment, Inventory Management, Customer Management, and Employee Reporting and Management. These are geared toward larger-scale reputation and customer feedback management, with a focus on review aggregation and sentiment analysis.

While both have distinct features aligned with their core functions, EXTouch’s features are more directly applicable to daily hotel operations related to guest services. NovaTouch’s features support broader customer relationship management but may be less immediately accessible for front-line staff.

Edge: EXTouch Room-package Counter.

Which Has Better Customer Support: EXTouch or NovaTouch?

EXTouch scores a 4.59 out of 5 for customer support, with reviewers praising its quick response times and helpful onboarding. Clients mention that support staff are knowledgeable and proactive, helping resolve issues efficiently.

NovaTouch, lacking review data or feedback, does not have rated support or onboarding experiences available. This absence suggests less proven or visible support services, which could be a concern for hotels needing reliable assistance.

Given the available data, Edge: EXTouch.

Which Has More Integrations: EXTouch or NovaTouch?

EXTouch currently has no verified integration partners listed, indicating it may operate as a standalone system or with limited third-party integrations. This could be limiting if your hotel relies heavily on other hotel management software.

NovaTouch has four verified partners, including integrations with SIHOT, TAC, Planet, and ASA Hotelsoftware. These integrations can allow seamless data sharing with existing PMS, revenue management, or guest management systems.

Considering your hotel’s existing tech stack, NovaTouch’s broader integration options make it more adaptable to a variety of systems.

Edge: NovaTouch.

Which Do Hoteliers Rate Higher: EXTouch or NovaTouch?

EXTouch’s review score of approximately 77.88 on the HTR score, along with its 97% likelihood to recommend, shows strong satisfaction among hotels, especially in luxury and city hotels, with specific praise for customizability and automation.

NovaTouch has no reviews or ratings available, making it impossible to gauge user satisfaction or preferences. The absence of recent reviews suggests limited or no adoption in the current market.

Given the data, EXTouch clearly has the higher, more recent, and more reliable user rating.

Edge: EXTouch.

How Much Do EXTouch and NovaTouch Cost?

EXTouch’s base price starts at $300, with no mention of trial periods or additional implementation fees. This straightforward pricing makes it accessible for hotels looking for a cost-effective package management solution.

NovaTouch does not disclose specific pricing, which could mean variable costs depending on integrations or deployment scale. Its lack of transparent pricing may pose challenges for budgeting.

If predictable costs are vital, EXTouch offers more clarity upfront.

Edge: EXTouch.

What Type of Hotel Should Use EXTouch?

• Hotels that want to streamline package management and service redemption, especially in luxury or full-service properties.
• Teams that need real-time verification of amenities like spa, breakfast, or other paid services.
• Hotels with a focus on automated reporting and operational efficiency.
• Properties seeking to digitize in-room service verification via card or QR code.
• Hotels that value customizable modules tailored to their specific needs.

Not ideal if your hotel primarily needs reputation management or guest review analysis, as EXTouch specializes in service tracking.

What Type of Hotel Should Use NovaTouch?

• Hotels heavily reliant on online reviews to attract guests, such as boutique or city hotels.
• Teams that want to analyze guest feedback trends and sentiment for continuous improvement.
• Hotels with existing PMS systems and looking for integrated review management.
• Larger properties with a substantial staff dedicated to reputation and review monitoring.
• Hotels wanting to leverage AI-driven insights for operational or marketing decision-making.

Not ideal if your hotel’s main focus is package management, in-room service, or POS transactions.

NovaTouch vs EXTouch: The Bottom Line for Hotels

The primary difference is their focus: EXTouch is a specialized package management system, while NovaTouch centers on review and customer feedback analysis. Your decision should align with your operational priorities—whether streamlining guest services or monitoring reputation.

If your hotel needs a reliable, easy-to-use system for managing packages and amenities, EXTouch is the clear choice. Its high ratings, recent reviews, and proven stability make it a robust option.

If your hotel must improve reputation, gather guest insights, or analyze reviews, NovaTouch offers AI-driven sentiment analysis and multiple integrations, though it currently lacks user reviews.

For most hotels prioritizing day-to-day operational efficiency, especially in package management, EXTouch will serve you better. If reputation management and review analysis are more critical, consider NovaTouch, but be aware of its limited market presence and review data.

This comparison is based on recent review data, user ratings, and feature sets available as of October 2023.