Shiji Infrasys POS vs. Novacom - NovaTouch:
Which Is Right for You?

The Decision

Choosing the right POS system for your hotel is critical for smooth F&B operations, guest satisfaction, and operational efficiency. Shiji Infrasys POS offers a broad, feature-rich platform widely used in the industry, while Novacom - NovaTouch appears to be a review management tool rather than a traditional POS solution. This fundamental difference makes Shiji Infrasys the more suitable option for hotel POS needs, especially considering its established presence and comprehensive capabilities.

If your goal is a reliable, scalable POS system that integrates seamlessly with other hotel functions, Shiji Infrasys is the clear choice. Novacom, on the other hand, seems to focus on review management, which isn't directly comparable for POS functionality. Are you primarily seeking a complete POS solution or a customer feedback tool? The choice is quite clear given the data.

Is Shiji Infrasys or Novacom NovaTouch Better for Hotels?

Shiji Infrasys POS is a cloud-based, enterprise-grade system designed specifically for hospitality F&B operations, trusted by major hotel brands worldwide. It’s built to operate offline, integrates with property management and payments, and offers a wide array of features such as menu performance reporting, digital menus, and self-service table-side ordering.

Novacom, meanwhile, is primarily a review and customer feedback management platform, not a POS system. It aggregates reviews from multiple sources and offers AI-driven insights, which could be useful for reputation management but doesn’t address the core POS functionalities your hotel needs daily.

This contrast underscores that if your hotel needs a dedicated POS system, Shiji Infrasys is the proven, comprehensive choice. Novacom could supplement your operations but doesn’t replace a dedicated POS system.

Shiji Infrasys vs Novacom: Which Should Your Hotel Choose?

If your hotel requires a feature-rich, scalable POS system with extensive integrations, go with Shiji Infrasys. It’s suitable for brands seeking robust menu management, reporting, and offline operation capabilities, supported by 29 reviews and a high satisfaction rate (91% likelihood to recommend). Its global presence and large partner network (64 verified partners) reinforce its reliability.

If, however, your hotel’s focus is on managing guest reviews and customer feedback for reputation enhancement, Novacom is the platform for you. Its AI-driven review summaries and analysis tools are designed to distill customer sentiments but lack the core POS functionalities.

Ultimately, for operational POS needs, Shiji Infrasys is the definitive pick. Novacom’s strengths lie outside the POS realm, making it less suitable for your primary hotel operations.

Is Shiji Infrasys or Novacom Easier to Use?

Shiji Infrasys scores a 4.66 out of 5 for ease of use, with a well-designed interface that reduces staff onboarding time and simplifies daily tasks. Review comments praise its intuitive navigation, quick setup, and minimal training requirements, making staff adoption straightforward. Onboarding scores an impressive 4.46, with hoteliers highlighting the system’s user-friendliness.

Novacom’s software lacks publicly available ratings or user feedback, making it impossible to assess its usability. As a review management tool, its focus is more on analytics than on day-to-day POS operations.

Edge: Shiji Infrasys.

Which Has Better Features: Shiji Infrasys or Novacom?

Shiji Infrasys offers 18 exclusive features, including cloud-based operation, menu performance reporting, mobile ordering, digital menus, integrated kitchen display, customer insights, and self-service table-side ordering. These features directly support hotel F&B operations, improve efficiency, and enhance guest experiences.

Novacom provides AI-driven review summaries and customer sentiment analysis. While valuable for reputation management, it doesn’t offer POS or operational features necessary for managing F&B outlets.

For comprehensive POS functionalities, Shiji Infrasys clearly leads. Novacom’s features are limited to review analysis, not operational support.

Edge: Shiji Infrasys.

Which Has Better Customer Support: Shiji Infrasys or Novacom?

Shiji Infrasys has a customer support rating of 4.52 out of 5, with reviews emphasizing fast, helpful assistance and 24/7 contact options. Hoteliers report receiving prompt solutions and helpful advice, which is critical for minimizing downtime in F&B operations.

Novacom has no publicly available reviews or support ratings, making it impossible to evaluate support quality. Given the complexity of POS systems, strong support is essential, and Shiji’s track record indicates reliability.

Edge: Shiji Infrasys.

Which Has More Integrations: Shiji Infrasys or Novacom?

Shiji Infrasys integrates with 64 verified partners, including industry leaders like SiteMinder, IDeaS, Amadeus, and Oaky. These integrations cover property management, revenue management, booking engines, and more, simplifying your hotel’s technology stack.

Novacom’s integration list is limited to just 4 verified partners, mainly hotel management software like SIHOT and TAC. Its integration scope is narrow compared to Shiji’s extensive network.

For a hotel POS that fits into your existing tech ecosystem easily, Shiji Infrasys is the better choice. Novacom’s limited integrations make it less adaptable for larger hotel operations.

Edge: Shiji Infrasys.

Which Do Hoteliers Rate Higher: Shiji Infrasys or Novacom?

Shiji Infrasys has a high rating of 79.08 out of 100 (HTR Score) and a 91% likelihood to recommend, based on 29 recent reviews. Hoteliers praise its reliability, feature set, and support, especially in large or luxury hotels.

Novacom has no reviews or ratings available, making it impossible to gauge user satisfaction. Given the extensive recent feedback on Shiji, its reputation is clearly stronger among hotel professionals.

Edge: Shiji Infrasys.

How Much Do Shiji Infrasys and Novacom Cost?

Shiji Infrasys is priced at a one-time base fee of $600, with no mention of ongoing subscription fees or implementation costs in the available data. This straightforward pricing makes budgeting easier.

Novacom’s pricing details are not publicly available, suggesting it may operate on a custom quote basis or integrate with existing software without additional costs. However, the lack of transparent pricing makes direct comparison difficult.

For clarity and predictability, Shiji Infrasys offers the advantage. Novacom’s pricing remains uncertain.

What Type of Hotel Should Use Shiji Infrasys?

• Hotels that operate multiple F&B outlets across several properties, requiring seamless integration and offline functionality.
• Teams that want a reliable, scalable POS system with extensive reporting and guest profile features.
• Hotels aiming to improve operational efficiency and guest satisfaction with features like digital menus and self-service ordering.
• Branded, luxury, or enterprise hotels looking for a globally supported POS platform.

Not ideal if your hotel only needs basic check-in/out or review management tools. Also, smaller properties with minimal F&B operations may find it more feature-rich than necessary.

What Type of Hotel Should Use Novacom?

• Hotels or hospitality brands focusing primarily on reputation management and customer review analysis.
• Teams seeking AI-driven insights to refine guest experiences based on feedback.
• Hotels with existing operational POS systems that want to complement their review and sentiment analysis.

Not ideal if your hotel requires a comprehensive POS or F&B management system. Smaller, boutique hotels with limited review volume may not benefit from the AI features.

Shiji Infrasys vs Novacom: The Bottom Line for Hotels

Shiji Infrasys is a comprehensive POS solution designed for hotels seeking reliable, feature-rich F&B management. Its extensive integrations, user-friendly interface, and broad industry adoption make it the clear choice for operational excellence.

Novacom, while valuable for review and reputation management, does not serve as a POS solution. Its strengths lie in analyzing customer sentiment rather than streamlining F&B operations.

If your hotel needs a dependable, scalable POS system, Shiji Infrasys is the definitive choice. Novacom may complement your strategy if reputation management is your priority but doesn’t replace a dedicated POS.

In conclusion, for the core needs of a hotel POS system, Shiji Infrasys is the clearly superior option based on the current data, reviews, and features.