The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 47 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Fast Review shines in ease of use and customer support .
Shiji Group shines when it comes to user interface and usability — especially for brand properties (4.3/5) , with exclusive features like Mobile Friendly and Guest History.
Side-by-side ratings based on 47 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $900/mo |
| Verified Reviews | 5 | 42 |
After analyzing 47 verified reviews, Fast Review users most value its , while Shiji Group users highlight user interface and usability, reporting and dashboard, aggregating feedback. Click any theme to see what reviewers say.
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User Interface and Usability
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Reporting and Dashboard
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Aggregating Feedback
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Integration with Third-Party Software
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Customer Support
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Price vs. Value
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How each product ranks among Reputation Management vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) | #22 0 reviews | #19 1 reviews |
| Mid-Size (25-74 rooms) ▾ | #16 4 reviews | #9 16 reviews |
| Large (75-199 rooms) ▾ | #20 0 reviews | #6 10 reviews |
| X-Large (200+ rooms) ▾ | #12 1 reviews | #7 8 reviews |
By Property Type
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| Boutique ▾ | #23 0 reviews | #7 13 reviews |
| Luxury ▾ | #16 3 reviews | #7 18 reviews |
| Branded / Chain ▾ | #21 0 reviews | #7 12 reviews |
| Extended Stay | #19 0 reviews | #13 2 reviews |
By Region
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| North America | — | #9 2 reviews |
| Europe ▾ | #14 4 reviews | #12 15 reviews |
| Asia Pacific ▾ | — | #5 6 reviews |
| Middle East ▾ | — | #3 9 reviews |
When choosing a reputation management platform, your hotel aims to enhance online presence, gather guest feedback efficiently, and respond swiftly to reviews. Both Fast Review Pro by Fast Review and Shiji Reviewpro Reputation address these needs, but they do so with different strengths. Fast Review is designed for quick, easy guest reviews and reputation boosting, while Shiji Reviewpro offers deep analytics and extensive integrations tailored for the hospitality industry. Which platform aligns better with your goals?
Fast Review Pro is a newer, less established tool, with only 5 reviews, but those reviews praise its ease of use and quick review collection. Shiji Reviewpro, with 40 reviews and more recent feedback, provides a broader feature set and a more established presence in hospitality. Both claim to improve online reputation, but Shiji’s longer track record and larger user base give it a more proven reputation. Which one will serve your hotel’s specific reputation needs more effectively?
If your hotel needs a straightforward, easy-to-deploy solution primarily focused on boosting online reviews and social media impressions, go with Fast Review Pro. Its simple interface and high ease-of-use rating (5/5) make it ideal for properties that want quick results without complex setup. If you require a comprehensive platform that consolidates guest feedback from over 140 review sites, offers sentiment analysis, and provides operational insights, Shiji Reviewpro is the better pick. It’s suited for hotels seeking in-depth analytics and operational improvements.
Fast Review Pro boasts a perfect 5/5 ease-of-use score based on user reviews, with high marks for onboarding (4.8/5). Users commend its intuitive interface, even for guests unfamiliar with NFC tech, and its straightforward review process. Shiji Reviewpro, rated at 4.15/5, offers a feature-rich experience that can be complex but remains user-friendly for experienced staff. However, the larger feature set can mean a steeper learning curve.
Edge: Fast Review Pro.
Fast Review Pro offers core features centered around quick review collection and social media engagement, but it lacks the extensive analytics, sentiment analysis, and multi-channel feedback management of Shiji Reviewpro. Shiji’s platform includes 43 unique features, like AI-powered review responses, in-stay surveys, guest history, and competitor benchmarking, which are absent in Fast Review. For hotels seeking a feature-packed platform that covers operational insights and guest engagement tools, Shiji wins outright.
Edge: Shiji Reviewpro Reputation.
Fast Review Pro’s customer support is rated at 5/5, with reviews praising the rapid, helpful assistance and straightforward onboarding process. Shiji Reviewpro scores 3.69/5, with some users noting slow response times and inconsistent support quality, citing issues with support responsiveness and in-depth training. If support quality is a priority, Fast Review’s higher rating makes it the smarter choice.
Edge: Fast Review Pro.
Fast Review Pro does not report verified integrations, limiting its connectivity options. Conversely, Shiji Reviewpro boasts 64 verified partners, including third-party systems like SiteMinder, Revinate, and Oaky, with integrations broad enough to connect with booking engines, revenue management, and customer engagement tools. For hotels with existing tech stacks or seeking future integration options, Shiji offers significantly more versatility.
Edge: Shiji Reviewpro Reputation.
While Fast Review Pro has only 5 reviews, they consistently praise its simplicity and impact on reputation, but lack detailed ratings. Shiji Reviewpro, with 40 reviews, displays a solid overall rating of 3.83/5, with recent feedback emphasizing its usefulness and reliability, especially in larger properties and chains. Given the volume and recency, Shiji’s user ratings are more indicative of broader hotel industry satisfaction.
Edge: Shiji Reviewpro Reputation.
Fast Review Pro’s pricing is not publicly available; it appears to operate on a custom or possibly freemium model. Shiji Reviewpro charges a base price of $900 per month, with no free tier but a robust feature set. Your hotel’s budget and needs for scalable, feature-rich tools will influence the choice — Shiji’s higher price reflects its comprehensive capabilities.
Not ideal if your hotel needs detailed analytics, extensive integrations, or operational insights.
Not ideal if your hotel prefers a lightweight, simple review collection system without a need for in-depth analytics.
The core difference lies in scope: Fast Review is optimized for quick review collection and social media engagement, while Shiji Reviewpro offers a detailed, analytics-driven approach to reputation management.
Choose Fast Review if your hotel needs a simple, easy-to-implement tool that delivers immediate review boosts and positive social impressions. Its high ease-of-use and customer support ratings make it ideal for properties new to reputation management or with limited staff training capacity.
Opt for Shiji Reviewpro if your hotel requires a comprehensive platform that consolidates feedback, provides real-time sentiment analysis, and offers operational insights that can directly improve guest satisfaction and revenue. Its extensive integrations and feature set are better suited for larger hotels, chains, or those looking to embed reputation management into broader operational strategies.
In conclusion, if your priority is a lightweight, user-friendly solution with proven recent reviews, Fast Review Pro is your choice. But if your hotel needs a robust, industry-specific platform to deeply analyze and operationalize guest feedback, Shiji Reviewpro is the clear leader.
Reputation Management pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | — | From $900/mo |
According to HTR's product database, Fast Review Pro and Shiji Reviewpro Reputation share 0 features. Here are the key differences — features one has that the other lacks.
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| Facebook Messenger Integration | ||
| Guest History | ||
| Mobile Friendly | ||
| Photo Sharing | ||
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| Secured Data Protection |
Showing top differences. 31 more features differ between these products.
We analyzed 4 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"All the big players don't offer the level of API connectivity we need, but Shiji does. From the early stages of our design process, we were confident that Shiji could provide us wi..."
No published case study for this goal yet.
"Our Guest Experience Specialist no longer spends valuable time manually monitoring and responding to feedback across multiple platforms."
Ranks higher for
What hoteliers love
The tool’s user interface is generally lauded for its simplicity and intuitiveness. Users find it easy to navigate and appreciate that it requires min... The tool’s user interface is generally lauded for its simplicity and intuitiveness. Users find it easy to navigate and appreciate that it requires minimal configuration, making it accessible for various team members.
Many users highlight the user-friendly nature of ReviewPro's dashboard, praising its comprehensiveness and ease of use. The dashboards offer valuable... Many users highlight the user-friendly nature of ReviewPro's dashboard, praising its comprehensiveness and ease of use. The dashboards offer valuable insights and facilitate the tracking of key performance indicators (KPIs), which aids in better decision-making.
Users appreciate ReviewPro's ability to gather guest feedback from multiple platforms and social media channels. This aggregation helps them maintain... Users appreciate ReviewPro's ability to gather guest feedback from multiple platforms and social media channels. This aggregation helps them maintain an up-to-date understanding of their online reputation and facilitates effective operations management. The tool's integration and synchronization capabilities enhance its utility.
Where hoteliers push back
ReviewPro's customer support quality is a mixed bag. While some users appreciate the swift responses and proactive feature updates, others have noted... ReviewPro's customer support quality is a mixed bag. While some users appreciate the swift responses and proactive feature updates, others have noted rudeness and lack of timely support as significant issues.
Multiple reviews mention delays in the system's processing and displaying of responses to guest reviews. This lag can disrupt workflow and delay criti... Multiple reviews mention delays in the system's processing and displaying of responses to guest reviews. This lag can disrupt workflow and delay critical review management actions.
Ranks higher for
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Fast Review Pro and Shiji Reviewpro Reputation share many core Reputation Management features, but each has unique capabilities. Fast Review Pro offers 0 verified integration partners, while Shiji Reviewpro Reputation offers 64. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Fast Review Pro leads in ease of use at 5.0/5 vs 4.2/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Fast Review Pro: No. Shiji Reviewpro Reputation: No. Neither product currently offers a free tier. Most Reputation Management vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Fast Review has an HT Score of 0 and Shiji Group has 32. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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