Feratel Contactless Check in vs. MyStay Check in:
Which Is Right for You?

The Decision

Choosing between Feratel Contactless Check-in and MyStay Check-in hinges on your hotel's specific needs and operational priorities. Both products aim to modernize the check-in process, but they serve different hotel profiles and offer varying feature depths. Feratel emphasizes digital guest registration and GDPR-compliant document handling, while MyStay focuses on streamlined, fully contactless guest journeys with extensive automation. Which solution aligns best with your goals?

Feratel offers a solution rooted in digital guest registration with a strong heritage in municipal and destination management, whereas MyStay provides a broader suite designed for quick deployment and guest experience enhancement. Do you prioritize comprehensive registration features or a quick-to-implement, guest-centric platform?

Quick Verdict: MyStay Outperforms Feratel in Recent Reviews and Ratings

MyStay has a significantly higher overall rating (5/5) with 40 reviews, all within the last six months, compared to Feratel's zero reviews and a score of 0/5. The recent, positive feedback on support, ease of use, and features makes MyStay the clearly stronger choice for hoteliers seeking proven, current solutions.

Feratel’s lack of recent reviews and absence of user feedback make it difficult to gauge ongoing performance or customer satisfaction. Given the recent reviews and high recommendation rate (98%), MyStay is the more reliable and tested option for your hotel today.

Is Feratel Contactless Check-in or MyStay Check-in Better for Hotels?

Feratel’s system excels in municipalities and destinations that require GDPR-compliant registration, digital document scanning, and multi-lingual support. It suits properties seeking a highly secure, document-focused check-in process integrated with destination management systems.

In contrast, MyStay offers a versatile, feature-rich platform with integration to property management systems, guest segmentation, upselling, and multi-channel communication. It’s ideal for hotels wanting a quick, user-friendly, contactless check-in that also supports online payments and digital check-out.

If your hotel needs detailed, legal-compliant guest registration tied into municipal systems, Feratel is suitable. If you prioritize guest experience, automation, and operational efficiency, MyStay is the better choice. Which approach aligns with your priorities?

Which Should Your Hotel Choose: Feratel or MyStay?

If your hotel needs to automate guest registration, ensure GDPR compliance, and handle document scanning, Feratel is the logical pick. Its features like passport scanning, ID verification, and pre-registration info collection are tailored for municipalities and larger destinations.

If your hotel needs a flexible, easy-to-deploy contactless check-in system with features like PMS integration, digital payments, and guest segmentation, go with MyStay. Its ability to streamline operations while enhancing the guest journey suits boutique hotels, serviced apartments, and mid-sized properties.

For properties focused on governmental compliance or destination management, Feratel fits. For those prioritizing guest satisfaction, operational speed, and revenue opportunities, MyStay is the stronger option.

Is Feratel or MyStay Easier to Use?

MyStay scores exceptionally high (4.91/5) for ease of use, on onboarding and overall experience, with many users citing its intuitive interface and quick setup. Recent reviews highlight how straightforward and effective the system is even for properties new to contactless check-in.

Feratel, with a 0/5 rating, offers no recent user feedback, making it impossible to judge ease of use or onboarding quality. Its complex heritage and municipal focus suggest a steeper learning curve and less tailored user experience for hotels.

Edge: MyStay.

Which Has Better Features: Feratel or MyStay?

Feratel provides five unique features, including document & passport scanning, pre-registration info collection, multi-lingual support, hotel website check-in portal, and ID verification. These are specialized tools that cater to secure, legally compliant check-in environments.

MyStay boasts 14 exclusive features, such as PMS integration, guest segmentation, room upgrade merchandising, multi-channel delivery, digital payment capture, offer templates, and self-service check-in/out. This extensive suite supports a comprehensive contactless guest experience.

Edge: MyStay.

Which Has Better Customer Support: Feratel or MyStay?

MyStay’s reviews highlight a support team rated 4.93/5, with comments praising responsiveness and ongoing improvements, which foster confidence among users. Recent feedback reflects a high level of satisfaction and helpfulness.

Feratel, with no recent reviews or support ratings, leaves uncertainty about its current customer service quality. Its long history suggests stability but provides no recent evidence of support effectiveness for hotel clients.

Edge: MyStay.

Which Has More Integrations: Feratel or MyStay?

MyStay integrates with 30 verified partners, including popular PMS solutions like Kwentra, Preno, and WuBook, alongside shared partners such as RoomRaccoon and Mews. This broad integration ecosystem offers flexibility for diverse hotel tech stacks.

Feratel has 13 verified partners, mainly focused on destination management and revenue solutions like Profitroom and eviivo. However, it lacks the extensive PMS integrations that are critical for hotel operations.

Edge: MyStay.

Which Do Hoteliers Rate Higher: Feratel or MyStay?

With 40 recent reviews, MyStay is rated 5/5, with most hoteliers praising its simplicity, automation, and support. Its modern features resonate across boutique, serviced, and city center hotels, with many noting improved guest experiences.

Feratel has no recent reviews, making it impossible to gauge current user satisfaction. Its user base appears more destination-focused, with less emphasis on hotel-specific feedback.

Edge: MyStay.

How Much Do Feratel and MyStay Cost?

Feratel’s pricing starts at $100 per month, with no free tier or trial. Its costs might be justified by its focus on municipal and destination management rather than direct hotel use.

MyStay charges $400 per month, with no free tier or trial, reflecting its broader feature set and hotel-centric design. Its higher price is consistent with its extensive automation and integrations.

What Type of Hotel Should Use Feratel?

• Hotels that operate within municipalities or destination areas requiring GDPR-compliant guest registration.
• Properties that need document scanning, ID verification, or multilingual registration forms.
• Hotels linked to municipal systems for guest registration or destination management.
• Large resorts or conference facilities needing digital guest data transmission.

Not ideal if your hotel seeks quick deployment, extensive automation, or guest engagement features outside legal registration.

What Type of Hotel Should Use MyStay?

• Boutique hotels, serviced apartments, and city center hotels seeking seamless contactless check-in.
• Properties aiming to reduce front desk costs and improve operational efficiency.
• Hotels that want to upsell, segment guests, and personalize offers via multi-channel communication.
• Properties that value integrations with PMS, online payments, and digital checkout.

Not ideal if your hotel prioritizes municipal compliance, legal document handling, or destination-specific registration.

The Bottom Line for Hotels

Feratel’s system is best suited for properties in municipalities or large destinations needing legal compliance, identity verification, and paperless registration. Its focus on document scanning and multi-lingual support makes it a niche solution for destination management.

MyStay offers a comprehensive, easy-to-implement contactless check-in platform with broad automation, integrations, and guest engagement features. Its recent, highly positive reviews attest to its effectiveness across different hotel types, especially for properties prioritizing guest experience and operational efficiency.

If your hotel needs legal compliance and municipal registration tools, Feratel is the right fit. For hotels aiming for operational speed, guest satisfaction, and revenue growth, MyStay is the recommended choice.