The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 160 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Flyhotel shines .
Preno shines in ease of use and customer support , with exclusive features like Payment processing and Guest profiles.
Side-by-side ratings based on 160 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | Contact sales | From $800/mo |
| Verified Reviews | 0 | 160 |
After analyzing 160 verified reviews, Flyhotel users most value its , while Preno users highlight user-friendly interface, customer support, channel management. Click any theme to see what reviewers say.
| Flyhotel |
|
|---|---|
| Pros | |
|
+
User-Friendly Interface
▾
|
|
|
+
Customer Support
▾
|
|
|
+
Channel Management
▾
|
|
|
+
Reporting and Analytics
▾
|
|
| Cons | |
|
−
Reporting and Analytics
▾
|
|
|
−
Mobile Application
▾
|
|
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | Flyhotel |
|
|---|---|---|
| Small (10-24 rooms) ▾ | — | #13 80 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #32 15 reviews |
| Large (75-199 rooms) | — | #46 1 reviews |
| X-Large (200+ rooms) | — | #39 0 reviews |
By Property Type
| Segment | Flyhotel |
|
|---|---|---|
| Boutique ▾ | — | #14 65 reviews |
| Luxury ▾ | — | #12 53 reviews |
| Branded / Chain ▾ | — | #21 17 reviews |
| Extended Stay ▾ | — | #8 26 reviews |
By Region
| Segment | Flyhotel |
|
|---|---|---|
| North America ▾ | — | #27 7 reviews |
| Europe ▾ | — | #25 13 reviews |
| Asia Pacific | — | #20 3 reviews |
| Middle East | — | #13 2 reviews |
Choosing the right property management system is crucial for your hotel’s efficiency and guest satisfaction. Flyhotel by Flyhotel offers a comprehensive solution, but it has no reviews or recent data to verify its performance. Preno by Preno, on the other hand, has a strong presence with 144 reviews, high ratings, and recent positive feedback. Which product truly aligns with your hotel’s needs?
Flyhotel claims to streamline hotel operations through a broad suite of features, but it currently lacks any verified reviews or user feedback, raising questions about its real-world performance. Preno, with a 4.73/5 overall rating and 144 reviews, demonstrates consistent user satisfaction, particularly around ease of use, support, and feature set. Without user feedback, Flyhotel’s effectiveness remains uncertain; Preno’s recent reviews build confidence in its capabilities.
Both products aim to improve operational efficiency, yet Preno’s extensive feature set — including payment processing, channel management, and revenue reports — is backed by verified reviews. Flyhotel’s lack of concrete data makes it difficult to assess whether it solves your hotel’s specific challenges as effectively. Would you prefer a product proven by user experiences or one with no recent or credible validation?
If your hotel needs a fully integrated property management system with advanced operational tools, Preno is the clear choice. It caters well to boutique hotels, motels, and multi-property managers seeking automation, guest CRM, and real-time reporting.
If your hotel is looking for a simpler, perhaps more specialized solution—though unverified—Flyhotel might appeal. However, without recent reviews or a proven track record, Preno’s comprehensive, user-tested platform makes it the safer choice for most hotels. Is your priority reliable performance, or are you willing to take a risk on an unverified product?
Preno scores 4.78/5 in ease of use, with reviews highlighting its intuitive interface and straightforward operations. Users praise its simple navigation, quick onboarding, and helpful support team, making staff adoption smooth and fast.
Flyhotel’s user ratings are unavailable, and with no recent reviews, it’s impossible to gauge how user-friendly it truly is. The lack of feedback suggests it may not be as well-tested or as easy to implement. Edge: Preno.
Preno offers 30 features including payment processing, channel management, revenue reports, guest CRM, group bookings, night audit automation, and a native mobile app. These features are designed to cover all core hotel operations comprehensively.
Flyhotel provides no verified features or specifications, leaving its capabilities ambiguous. Without proof of core functionalities, it’s impossible to compare effectively. Clearly, Preno’s extensive, proven feature set gives it an edge.
Preno’s support is rated 4.8/5, with recent reviews emphasizing quick, helpful responses and ongoing support. Users describe Preno’s team as “brilliant,” particularly during onboarding and upgrades.
Flyhotel’s support ratings are unavailable, and with no recent reviews, confidence in its customer service remains low. Given Preno’s proven support excellence, it’s the clear leader. Edge: Preno.
Preno integrates with 17 verified partners, including Xero, SiteMinder, Revinate, and TrustYou, covering accounting, channel management, reviews, and marketing. This broad integration landscape allows your hotel to connect essential tools effortlessly.
Flyhotel has zero verified integrations, which may limit its usefulness in a connected hotel tech ecosystem. For seamless operations, Preno’s extensive integrations give it a decisive advantage. Edge: Preno.
Preno’s reviews, with a 4.73/5 rating from 144 recent reviews, reflect high satisfaction among a diverse property base including boutique hotels, motels, and resorts. Hoteliers consistently praise its ease of use, support, and features, making it a trusted choice.
Flyhotel has no recent or credible reviews, rendering any rating or user sentiment unavailable. This absence undermines confidence in Flyhotel’s effectiveness. Based on available data, Preno is rated significantly higher by hotel professionals. Edge: Preno.
Flyhotel’s pricing information is unavailable, suggesting it may not be transparent or that it may operate under a custom quote model. Preno charges $800 per month, with no free tier or trial, which is straightforward but could be a concern for smaller hotels.
Without clear pricing, it’s difficult to gauge value. Preno’s known cost, combined with its proven features and support, makes its value more predictable for most hotels.
Flyhotel presents itself as a comprehensive PMS, but the absence of recent reviews and verified data raises concerns about its real-world performance. Preno, with a 4.73/5 rating from 144 recent reviews, clearly demonstrates strong satisfaction among hoteliers.
If your priority is a proven, well-supported platform that can streamline your operations and grow with your hotel, Preno is the better choice. Its extensive feature set, integrations, and positive user feedback make it a safer investment.
Choose Flyhotel only if you’re willing to gamble on an unverified solution and have specific needs that align with its offerings. For most hotels seeking reliability and proven results, Preno delivers a clear advantage.
According to HTR's product database, Flyhotel and Preno share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | Flyhotel |
|
|---|---|---|
| Calendar view | ||
| Centralized user & role management | ||
| Custom rates | ||
| Direct billing | ||
| Online 24/7 support | ||
| Payment processing |
Showing top differences. 18 more features differ between these products.
What hoteliers love
Preno is frequently commended for its intuitive and clean interface, which makes it simple to navigate. Users across various tech skill levels find it... Preno is frequently commended for its intuitive and clean interface, which makes it simple to navigate. Users across various tech skill levels find it easy to learn and use, which reduces the time and cost associated with staff training.
The support team is typically praised for being responsive and helpful, although some reviews indicate that there can be delays, especially during wee... The support team is typically praised for being responsive and helpful, although some reviews indicate that there can be delays, especially during weekends or busy periods. Responsiveness and direct contact with support staff are valued highly.
Preno’s seamless integration with channel managers like SiteMinder allows for real-time updates and has been attributed to eliminating double bookings... Preno’s seamless integration with channel managers like SiteMinder allows for real-time updates and has been attributed to eliminating double bookings. Users commend this functionality for improving operational efficiency and enhancing bookings management.
Where hoteliers push back
Preno's reporting functions receive mixed reviews, with some users satisfied with its ease of use, while others desire deeper analytics for better str... Preno's reporting functions receive mixed reviews, with some users satisfied with its ease of use, while others desire deeper analytics for better strategic decision-making. Some users expressed a need for customized reporting features.
Although some users laud Preno's features, there is a call for more robust mobile app capabilities. Reviews suggest that enhancing the mobile app with... Although some users laud Preno's features, there is a call for more robust mobile app capabilities. Reviews suggest that enhancing the mobile app with offline functionality and more feature depth would improve usability, especially for managers on the go.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Flyhotel and Preno share many core Property Management Systems features, but each has unique capabilities. Flyhotel offers 0 verified integration partners, while Preno offers 17. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Preno leads in ease of use at 4.8/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Flyhotel: No. Preno: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Flyhotel has an HT Score of 0 and Preno has 80. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
Product recommendations advisor