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Preno
4.7 (154 REVIEWS)
HT Score
84 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Katie, Margaux, Katie + 4 more experts recommend Preno
Read RecommendationsPreno
Ranked 14 (out of 320) in Property Management Systems
Simplifying Hotel Management – Simple, Smart, Seamless.
95% recommended by 154 hotels
Bell - AI powered product analyst
I analyzed all of Preno’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Preno for its clean, intuitive interface and robust integrations with key software like Xero and Siteminder. Users appreciate its efficient automation features, such as dynamic pricing, which have increased average daily rates and reduced manual workload. Preno offers reliable solutions for managing bookings and payments, although some users express concerns over slow customer support response times and limited reporting capabilities. Overall, Preno is well-regarded for enhancing operational efficiency and guest experience in small to medium-sized hotel businesses.
What Types of Hotels Preno is Popular For
Size
57 | X-Small (1-9 room)
60 | Small (10-24 room)
36 | Mid-Sized (25-74 room)
4 | Large (75-199 room)
1 | X-Large (200+ room)
Country
69 | Australia
56 | New Zealand
9 | United Kingdom
6 | United States of America
5 | South Africa
3 | Vanuatu
3 | Indonesia
1 | Canada
1 | Zimbabwe
1 | Fiji
1 | Kuwait
1 | Cook Islands
1 | Portugal
1 | Nigeria
1 | Greece
1 | Romania
Type
70 | Boutiques
61 | Bed & Breakfast & Inns
57 | Motels
54 | Luxury Hotels
45 | Resorts
32 | Limited Service & Budget Hotels
28 | Airport/Conference Hotels
26 | Extended Stay & Serviced Apartments
21 | Vacation Rentals & Villas
17 | Branded Hotels
17 | City Center Hotels
6 | RV Parks & Campgrounds
Region
130 | Oceania
12 | Europe
7 | North America
7 | Africa
3 | Asia Pacific
1 | Middle East
Category
154 | Property Management Systems
65 | Hotel Management Software
Didn’t find what you were looking for?
What is Preno?
Founded in 2015 | Headquarters in Eden Terrace, Auckland, New Zealand | 13 employees
Preno is a cloud-based property management system designed specifically for hoteliers to simplify daily operations. Its intuitive interface allows for seamless management of bookings, billing, and property administration across multiple devices. Preno integrates effortlessly with tools like Xero and channel managers such as SiteMinder, streamlining your processes and reducing administrative time and booking errors. The platform's real-time customer service and customizability ensure it adapts to your needs, enabling you to deliver exceptional guest experiences. Accessible from anywhere, Preno connects your front desk with your back office, making hotel management more efficient and effective.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Preno products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Preno Reviews Analyzed: 133
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Preno Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Preno
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Preno's Provided Description:
"Preno is a cloud-based hotel management software built by hoteliers for hoteliers, designed to simplify your daily operations. With an intuitive Property Management System (PMS), integrated Channel Manager, and powerful Booking Engine, Preno saves you time on admin tasks, streamlines bookings and billing, and ensures seamless integration with your existing tools. Accessible from anywhere, Preno allows you to focus on delivering exceptional guest experiences while effortlessly connecting your front desk with your back office."
FAQs
Capabilities
Property Management System (PMS)
Property Management System (PMS)
Seamlessly manage room allocations, guest check-ins, and check-outs, with automated invoicing and housekeeping management to streamline operations.
Booking Engine
Booking Engine
Boost direct bookings with a user-friendly booking engine that integrates into your website, offering real-time availability and instant confirmation.
Channel Manager
Channel Manager
Keep your availability and pricing up to date across multiple OTAs with Preno’s automated channel management, reducing the risk of overbookings.
Xero Integration
Xero Integration
Automatically sync your bookings and invoices with Xero, ensuring accurate and up-to-date financial records with minimal effort.
Reporting and Analytics
Reporting and Analytics
Gain insights into your property's performance with detailed reports on occupancy, revenue, and more, helping you make data-driven decisions.
Guest Communication
Guest Communication
Enhance guest satisfaction with automated messaging for bookings, check-ins, and special offers, ensuring seamless communication throughout their stay.
Housekeeping Management
Housekeeping Management
Track and manage housekeeping tasks directly within Preno, ensuring rooms are cleaned and ready on time for incoming guests.
Cloud Accessibility
Cloud Accessibility
Manage your property on the go with Preno’s cloud-based platform, accessible from any device with an internet connection.
Dynamic Pricing
Dynamic Pricing
Automatically adjust your room rates based on demand, seasonality, and competitor pricing with Preno’s Dynamic Pricing feature.
Superior Customer Support
Superior Customer Support
Preno is renowned in the industry for offering superior customer support, available 24/7. Our dedicated team is always on hand to help you resolve any issues quickly and effectively, ensuring your operations run smoothly at all times.
Automated Billing
Automated Billing
Simplify your billing processes with Preno’s automated invoicing, reducing manual entry and ensuring accuracy.
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Spa
4/5 features
Preno Reviews Summary
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.5/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Preno is the #11 most trending product in the Property Management Systems category (out of 320) and the #310 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn morePreno has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Preno Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Preno Case Studies
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References
"It was also vital for us to have a simple, easy to navigate, easy to manage system for new staff coming on board. I’ve been amazed at how fast I can access the reporting I need as Preno integrates with our payment gateway, Stripe, and MYOB our accounting software."
Andrea Messenger
Owner @
Plateau Lodge
"We have been using Preno for just over a month and we love it! It suits our small accommodation business perfectly. The team are always on hand to reply whenever you send a message. They are happy to take on any suggestions and any little glitches have been solved straight away."
Amanda Wilkinson
Owner @
Savannah Lodge
"We looked around at a range of options and settled with Preno because of its integration with Xero, cloud based and ease in the entire reservation process. We have got that and a whole lot more. It is incredibly user friendly, especially for us with a touch screen system. The team at Preno are constantly reviewing the software and listening to users feedback to improve the software. I can only see Preno becoming a better and better product with time.""
Nick Fitzgerald
Owner @
Aura Accommodation
"I bought Waiheke Island motel three years ago, and more recently Onetangi Beach Apartments which was both using antique booking systems. I switched to Preno mainly because of its integration with Xero, and it’s user-friendly interface. In particular, the motel has many contractor guests, many of whom require invoicing, and the Preno/Xero integration makes this easy to manage."
Christina Hyde
Owner @
Onetangi Beach Apartments
""We recently switched from Seekom to Preno to handle our luxury lodge’s rooms, and we could not be happier. Not only was the transition extremely smooth, but the level of support we have received from Preno has been examplary!""
James Glucksman
Owner @
Pen-y-bryn Lodge
Featured Customers
More Products by Preno
Hotelier Rating
Looking for specific info?
10
Wonderful Customer Service
Owner from 5 to 9 room Bed & Breakfast & Inn in Houston (United States of America)
Verified
5 months ago
The Preno team has made setting up my bed and breakfast so easy! Tomas reached out and set up a video call to walk me through all the features. I've been contacted about building my booking engine right on my website and am working through that now.
United States of America
United States of America
Owner
X-Small Hotel
10
Very helpful booking system with the amazing support!
Host from 1 to 4 room Vacation Rentals & Villa in
Verified
5 months ago
10
Fantastic system - love it.
Co-Owner from 1 to 4 room Bed & Breakfast & Inn in Paihia (New Zealand)
Verified
6 months ago
Simple, user friendly, integrates well with Xero - everything really is great. I just love the channel management option also.
New Zealand
New Zealand
Co-Owner
X-Small Hotel
9
Camping booking system
Caretaker from 100 to 199 room Limited Service & Budget Hotel in Bathurst (Australia)
Verified
6 months ago
Saves time and allows staff to concentrate on customer service. Love departing, arriving and currently checked in lists as can see at a glance what the day will bring.
Australia
Australia
Caretaker
Large Hotel
8
Awesome hotel and property management software Partner
Admin from 25-49 room Resort in Charlotte (United States of America)
Verified
6 months ago
Managing OTA's. Ability to update pricing anytime, auto emails for checkin, checkouts, etc. , Managing housekeeping. Managing reservations , ability to do room block. The Grid Dashboard makes it easier to look at your reservations at a glance.
United States of America
United States of America
Admin
Mid-Sized Hotel
10
Amazing and easy
Manager from 5 to 9 room Bed & Breakfast & Inn in Matamata (New Zealand)
Verified
6 months ago
I am new to the industry so this whole booking system is new. However Preno makes my life so much easier. Everything I need I can easily find.
New Zealand
New Zealand
Manager
X-Small Hotel
10
Amazing Support
Owner from 5 to 9 room Bed & Breakfast & Inn in Byron Bay (Australia)
Verified
6 months ago
The support staff especially Marie Hng was just amazing. Totally responsive and patient guidance. The property management system was superior to a competitor I trialed and ditched in 48 hrs.
Australia
Australia
Owner
X-Small Hotel
10
Outstanding customer service
Marketing coordinator from 5 to 9 room Bed & Breakfast & Inn in Southland Region (New Zealand)
Verified
6 months ago
Effective customer service rates very highly when deciding on products to use. Preno meets that requirement. We have been using Marie - delightful, patient with outstanding patience.
New Zealand
New Zealand
Marketing coordinator
X-Small Hotel
10
AMAZING software with AMAZING support
General Manager from 5 to 9 room Luxury Hotel in Port-Vila (Vanuatu)
Verified
6 months ago
i love the support and that I get answers and set up help on the go.. I love that it links to Xero .. I love that they are constantly improving the software and taking ideas onboard
Vanuatu
Vanuatu
General Manager
X-Small Hotel
10
Excellent communication, advanced software - excellent all round.
Director/Owner from 5 to 9 room Bed & Breakfast & Inn in Kerikeri (New Zealand)
Verified
6 months ago
We were looking for an easy, more effective way than our previous supplier, to ensure connectivity between all booking websites and our own website in other words, a channel manager as well as a "guest management system". Preno is intuitive, configurable and very easy to use with professional streamlining everything from front desk manageme...
New Zealand
New Zealand
Director/Owner
X-Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Great at helping hoteliers increase their revenue by using dynamic pricing, increasing occupancy when times are quiet by lowering pricing and then boosting revenue at peak times by increasing costs helps hoteliers maximise their returns from their rooms.
Showing all answers to: "What does this product or service do well?"
Great at helping hoteliers increase their revenue by using dynamic pricing, increasing occupancy when times are quiet by lowering pricing and then boosting revenue at peak times by increasing costs helps hoteliers maximise their returns from their rooms.
Having worked in Hotels myself. Preno is very user-friendly and easy to navigate, making it accessible for hoteliers who may not be tech-savvy. Which is great to simplify the day-to-day management tasks.
Preno has exceptional and friendly customer service. The product is modern and fresh with all the features an emerging business needs to succeed in the competitive industry, simplifying what can often be a complex set up;
Preno is the hotel management software of choice for Lightspeed Kounta customers who operate a restaurant and hotel. The continuous development of Preno means that hoteliers get upgrades and improvements to their PMS monthly. And, the integration between Lightspeed Kounta & Preno enables customers to charge their restaurant charges back to their room.
The team at Preno has created a product to make the lives of hoteliers easier. It is simple to use and the support they provide for the implementation of the product ensures it is a stress-free experience for their clients.
Question:
What differentiates this product or service from the competition?
Answer:
Preno seems to maximise automation, meaning that hoteliers can set up their account and their preferences and then trust that it's going to do its thing. By using the email automation / dynamic pricing etc it means less manual hours spent, reducing labour hours and driving revenue
Showing all answers to: "What differentiates this product or service from the competition?"
Preno seems to maximise automation, meaning that hoteliers can set up their account and their preferences and then trust that it's going to do its thing. By using the email automation / dynamic pricing etc it means less manual hours spent, reducing labour hours and driving revenue
Preno stands out by focusing on the needs of small and boutique properties, unlike larger PMS providers, which can often be overly complex and less personalised. Preno being guest focus on their journey can be a competitive advantage for boutique properties that rely on repeat business and word-of-mouth referrals
Their dynamic pricing module is really effective and I also really like their pricing and packaging as it provides less of a barrier to entry than some competitors. For a boutique hotel who doesn't think they need a PMS, this can be transformational to see how much more revenue they can drive and how much smoother their ops can be with some help from Preno
Preno has a world-class integration with both Lightspeed Kounta and Xero accounting software. Combining these three tools unlocks capabilities for hoteliers that otherwise isn’t possible with an ‘all-in-one’ or with another combination of tools.
The Preno team are all highly experienced at what they do but what makes them stand out is the passion for making the lives of their customers better. Driven by a CEO who has industry-first experience, the product is designed with the customer absolutely front of mind. The team genuinely believe in what they do and take the time to get to know their customers to ensure their product remains relevant in a competitive market.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
The team at Preno are knowledgable, friendly and efficient. The set-up appears to be quick and straightforward and focusing on driving revenue and increasing profitability. I wouldn't hesitate to reach out for a conversation with them.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
The team at Preno are knowledgable, friendly and efficient. The set-up appears to be quick and straightforward and focusing on driving revenue and increasing profitability. I wouldn't hesitate to reach out for a conversation with them.
If you're considering Preno, my advice would be: take full advantage of the free trial and customer support during onboarding. The software is incredibly intuitive, but every property has unique needs, so use this time to ensure it aligns perfectly with your operations and integrates smoothly with the tools you need. Plus, the support team is great at helping you get the most out of the system!
Meet them team, see the features, they will help you implement this extremely quickly and provide exceptional ongoing support.
They integrate with the best POS software to make your experience seamless and enhance your guest stay with charge to room.
If you’re a new hotelier, searching for a suite of tools that enable you to track hotel performance, integrate front and back office and streamline administration, Preno is the PMS for you. For hoteliers looking to integrate a PMS software with Lightspeed Kounta or Xero, then Preno is the best tool to choose.
My advice to a hotelier would be to give it a go, see how it works. It can be hard, sometimes overwhelming, to make the move from one system to another, even if the current product isn't doing the job. Change can be intimidating however if you are willing to take the time to explore your options, you and your business may be rewarded.
Recommended by
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@
Lightspeed
Margaux Langlade
Partner Manager
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Lightspeed
Katie Cowell
Account Manager
@
Lightspeed
Will Glover
Manager, Partnerships - APAC
@
Lightspeed
Melissa Chapman
Agency Owner
@
Local Crowd Marketing
Katie Baker
Account Executive
@
Lightspeed
Margaux Langlade
Partner Manager
@
Lightspeed
Katie Cowell
Account Manager
@
Lightspeed
Will Glover
Manager, Partnerships - APAC
@
Lightspeed
Melissa Chapman
Agency Owner
@
Local Crowd Marketing
Monique Jensen
Partner Director, PMS
@
SiteMinder
James Burton
Ecosystem Marketing Manager
@
Xero
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Support
Verified Support
Preno has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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