Manager

4 months ago

Verified

... The booking system is very user friendly but if you do get stuck, the live chat is wonderful. The replies you get are very prompt and actually offer a real solution ...

Manager

4 months ago

Verified

... Preno is easy to navigate and supports our accommodation offering well. ...

Manager

4 months ago

Verified

... Preno is easy to navigate and supports our accommodation offering well. ...

owner operator

4 months ago

Verified

... Incredibly easy onboarding process 6 years ago and no problems at all since. In fact last year when I was having problems with a different channel manager it was Preno that helped the other channel ...

owner operator

4 months ago

Verified

... Incredibly easy onboarding process 6 years ago and no problems at all since. In fact last year when I was having problems with a different channel manager it was Preno that helped the other channel ...

owner operator

4 months ago

Verified

... Dynamic pricing with competitors would be good which I believe is coming. Dragging and cropping client names from email from agents would also be good. ...

owner operator

4 months ago

Verified

... Incredibly easy onboarding process 6 years ago and no problems at all since. In fact last year when I was having problems with a different channel manager it was Preno that helped the other channel ...

Business Owner

4 months ago

Verified

... Waiting for gift voucher functionality to be built, but the team has provided a workaround for us. Otherwise no complaints, its a great platform! ...

Manager

4 months ago

Verified

... I've found some of the Xero integration a little confusing on how Preno sends data to Xero. Were required a visit to the accountant to change some of the mapping in Xero around income types- deposits, EFTPOS and cash payments. Once we did this all is now working well. Checking ...

motel manager

4 months ago

Verified

... Preno is easy to use, has everything you need and the support is fantastic ...

motel manager

4 months ago

Verified

... Preno is easy to use, has everything you need and the support is fantastic ...

Property Manager

4 months ago

Verified

... I recently joined Preno and found the onboarding assistantce from Jessica to be easy and seamless. Speaking with the same person each time to problem solve and walk through the set up rather than a ...

Property Manager

4 months ago

Verified

... I recently joined Preno and found the onboarding assistantce from Jessica to be easy and seamless. Speaking with the same person each time to problem solve and walk through the set up rather than a ...

Property Manager

4 months ago

Verified

... I recently joined Preno and found the onboarding assistantce from Jessica to be easy and seamless. Speaking with the same person each time to problem solve and walk through the set up rather than a ...

managing director

4 months ago

Verified

... Nothing needs to change as Preno is very active in keeping abreast of market conditions and are always looking to improve for the advantage of the client and the low staff is a great plus when ...

managing director

4 months ago

Verified

... The PMS is so simple and streamline to operate making staff very uncomplicated ...

General Manager

4 months ago

Verified

... The PMS is easy to use and looks great.. As well as helpfulness of the Preno team when it is needed. ...

General Manager

4 months ago

Verified

... Great product & team! ...

Property Manager

3 months ago

Verified

... We like the fact that the payments can be taken automatically. We love the support - it really is second to none! ...

Company Director

3 months ago

Verified

... In the guests and Agents list, Need Somewhere to put a full address for accounts as a lot of business are requiring it now. Would prefer to have the accounting system attached to the Preno page ...

Owner

2 months ago

Verified

... Always there to help ...

Owner

2 months ago

Verified

... Always there to help ...

Reservations Manager

1 months ago

Verified

... I love the booking engine and PMS system it helps our business to grow. We have been using Preno for the last 18 months and we are very much satisfied with the product and their service. Full ...

manager

1 months ago

Verified

... I think as a manager all in my 10 years using preno ,all the staff i have interacted with have been very helpful when i had trouble with reservations they came back to me quicly to fix the problem ...

manager

1 months ago

Verified

... Reservations ...

manager

1 months ago

Verified

... The system is so easy to use , every thing you need is there and easy to find The system is so easy to block rooms add guests move guests to different dates ...

Manager

1 months ago

Verified

... Fantastic ...

Director

1 months ago

Verified

... #Cloud Base booking system #accessible from anywhere #Can be assessed from phone/tablet #reporting on percentage and total revenue #user friendly #very good helpdesk and customter service. ...

Owner

1 months ago

Verified

... I have worked with several other systems, each of which had its issues, before finally landing with Preno, with which I've been very happy since day one. The team is very responsive whenever I have an issue, and even incorporated ...

Manager

1 months ago

Verified

... I have Been using this management software now for 8 years I run two properties from the Preno and found it to be ease to communicate with guests and support their all the time if issues arise ...

Manager

1 months ago

Verified

... This software is simple and easy to use for our purposes. We have a smallish accommodation venue and the technology support has been fast and excellent. ...

Executive Assistant

1 months ago

Verified

... The chat response might be better.It takes a long time to receive an answer. On weekends, there is no support .would be nice to have a Mobile App . ...

Executive Assistant

1 months ago

Verified

... Preno is a reliable property management system that strikes the ideal mix of functionality and use. ...

Director

1 months ago

Verified

... Preno has several strong points, such as its good value for money and an intuitive, user-friendly interface that makes managing our B&B operations relatively straightforward. Tasks like bookings, invoicing, dynamic pricing, and reporting are easy to navigate, even for those with limited technical skills. It’s a reliable platform for day-to-day management, offering the essential tools needed to keep things running smoothly. Having dynamic pricing built-in is an added bonus as it saves us paying for a subscription as we did previously. The customer service team is friendly and generally helpful when they’re available, which is reassuring during troubleshooting. We've been especially grateful for the assistance we've received from Keegan, who has gone out of his way to do his best to implement our visions along the way. However, one of the key selling points during the sales pitch was the promise of 24/7 support, thanks to their teams based in New Zealand and the UK. Unfortunately, this hasn’t materialised due to apparent staffing ...

Director

1 months ago

Verified

... Preno has several strong points, such as its good value for money and an intuitive, user-friendly interface that makes managing our B&B operations relatively straightforward. Tasks like bookings, invoicing, dynamic pricing, and reporting are easy to navigate, even for those with limited technical skills. It’s a reliable platform for day-to-day management, offering the essential tools needed to keep things running smoothly. Having dynamic pricing built-in is an added bonus as it saves us paying for a subscription as we did previously. The customer service team is friendly and generally helpful when they’re available, which is reassuring during troubleshooting. We've been especially grateful for the assistance we've received from Keegan, who has gone out of his way to do his best to implement our visions along the way. However, one of the key selling points during the sales pitch was the promise of 24/7 support ...

Director

1 months ago

Verified

... Preno has several strong points, such as its good value for money and an intuitive, user-friendly interface that makes managing our B&B operations relatively straightforward. Tasks like bookings, ...

Owner

1 months ago

Verified

... Very easy to learn, intuitive to use, great team and great support. communication is great. onboarding is supported well, data transfer quality is good. Overall, the process of change is managed ...

Owner

1 months ago

Verified

... Very easy to learn, intuitive to use, great team and great support. communication is great. onboarding is supported well, data transfer quality is good. Overall, the process of change is managed ...

Owner

1 months ago

Verified

... Very easy to learn, intuitive to use, great team and great support. communication is great. onboarding is supported well, data transfer quality is good. Overall, the process of change is managed ...

Manager & Owner, Old Coach Road Estate

1 months ago

Verified

... The staff at Preno are always very keen to assist promptly. They are pleasant to speak with, knowledgeable and efficient. The software works well. ...

Manager & Owner, Old Coach Road Estate

1 months ago

Verified

... The staff at Preno are always very keen to assist promptly. They are pleasant to speak with, knowledgeable and efficient. The software works well. ...

Manager & Owner, Old Coach Road Estate

1 months ago

Verified

... The staff at Preno are always very keen to assist promptly. They are pleasant to speak with, knowledgeable and efficient. The software works well. ...

Manager & Owner, Old Coach Road Estate

1 months ago

Verified

... The staff at Preno are always very keen to assist promptly. They are pleasant to speak with, knowledgeable and efficient. The software works well. ...

Manager & Owner, Old Coach Road Estate

1 months ago

Verified

... The staff at Preno are always very keen to assist promptly. They are pleasant to speak with, knowledgeable and efficient. The software works well. ...

Manager & Owner, Old Coach Road Estate

1 months ago

Verified

... The staff at Preno are always very keen to assist promptly. They are pleasant to speak with, knowledgeable and efficient. The software works well. ...

Manager & Owner, Old Coach Road Estate

1 months ago

Verified

... The staff at Preno are always very keen to assist promptly. They are pleasant to speak with, knowledgeable and efficient. The software works well. ...

Manager & Owner, Old Coach Road Estate

1 months ago

Verified

... The staff at Preno are always very keen to assist promptly. They are pleasant to speak with, knowledgeable and efficient. The software works well. ...

Operations Director

1 months ago

Verified

... Few more integrations such as Zapier will be great. The team is constantly working to get better and I cannot remember a time when Preno let us down in the last 3 years we have been with them. ...

Operation Manager

1 months ago

Verified

... Preeno have been great. They are always available for helping out, which was great as I had recently taken over the position from someone else. ...

Operation Manager

1 months ago

Verified

... Preeno have been great. They are always available for helping out, which was great as I had recently taken over the position from someone else. ...

Operation Manager

1 months ago

Verified

... Preeno have been great. They are always available for helping out, which was great as I had recently taken over the position from someone else. ...

Operation Manager

1 months ago

Verified

... Easy navigating the bookings. Always available with great customer service for any problems that may arise. They are great in helping our business grow and having someone to talk to is always easier. ...

Owner

1 months ago

Verified

... Sometimes I need help with connecting Stripe to the OTAs. Struggling a bit with the Agoda link ATM. Will contact you for support. ...

Director

1 months ago

Verified

... An idiot can use it - it is fluid -I have used a few different systems over the years and what is important for me it to be able to access the system while i am away and also that it integrates with Xero which makes the accounting process so much easier. it makes sense the best thing about Preno is developers ...

Director

1 months ago

Verified

... An idiot can use it - it is fluid -I have used a few different systems over the years and what is important for me it to be able to access the system while i am away and also that it integrates with ...

Director

1 months ago

Verified

... I would like an SMS system in place . It surprises me who still dont have an email or access to it on the move so an sms is the best form as we are regional Qld and the access to messages can be a ...

Owner

1 months ago

Verified

... The Staff are excellent. They are constantly improving their systems. We are only a small boutique Guesthouse and pricing is important, they look after smaller business's. technical support and ...

Owner

1 months ago

Verified

... The Staff are excellent. They are constantly improving their systems. We are only a small boutique Guesthouse and pricing is important, they look after smaller business's. technical support and communication ...

Owner

1 months ago

Verified

... The Staff are excellent. They are constantly improving their systems. We are only a small boutique Guesthouse and pricing is important, they look after smaller business's. technical support and ...

Owner

1 months ago

Verified

... Easy to use and very organized ...

Owner

1 months ago

Verified

... The help response is good but sometimes I would like to call rather than use the chat feature, just because it is a people industry. ...

General Manager

1 months ago

Verified

... Preno is easy to use. It makes the process of bookings simple and straightforward. Invoices are easily generated. Housekeeping helps greatly to keep everything on track ...

Chef Director

1 months ago

Verified

... Preno has been a game-changer for managing our small boutique teahouse and rooms. The system is intuitive, dependable, and well-supported, with thoughtful features that streamline our daily operations. Setting it up was incredibly straightforward, even though we were transitioning from a tricky inherited system. Their onboarding process ensured we were up and running with minimal disruption, and their team made the entire experience seamless. One standout feature is the simplicity of their interface, which makes training staff incredibly easy ...

Chef Director

1 months ago

Verified

... Preno has been a game-changer for managing our small boutique teahouse and rooms. The system is intuitive, dependable, and well-supported, with thoughtful features that streamline our daily ...

Chef Director

1 months ago

Verified

... Preno has been a game-changer for managing our small boutique teahouse and rooms. The system is intuitive, dependable, and well-supported, with thoughtful features that streamline our daily operations. Setting it up was incredibly straightforward, even though we were transitioning from a tricky inherited system. Their onboarding process ensured we were up and running with minimal disruption, and their team made the entire experience seamless. One standout feature is the simplicity of their interface, which makes training staff incredibly easy (and the online training provided was equally great). Even those with limited technical experience can quickly grasp how to use Preno, which has saved us countless hours in staff training and troubleshooting. The integration with other platforms, such as our channel manager, is seamless and has helped us avoid overbookings while increasing efficiency. The ability to easily manage rates, availability, and bookings in one place is invaluable. To manage OTA's with such ease is a definitive bonus, considering we're such a small team that all have to multitask. Their dedication to ongoing improvement ...

Chef Director

1 months ago

Verified

... Preno has been a game-changer for managing our small boutique teahouse and rooms. The system is intuitive, dependable, and well-supported, with thoughtful features that streamline our daily operations. Setting it up was incredibly straightforward, even though we were transitioning from a tricky inherited system. Their onboarding process ensured we were up and running with minimal disruption, and their team made the entire experience seamless. One standout feature is the simplicity of their interface, which makes training staff ...

Chef Director

1 months ago

Verified

... Response times to support queries could be faster, as there’s occasionally a delay due to some of the team being based in Australia. That said, we don't often need support because the system is ...

Chef Director

1 months ago

Verified

... Response times to support queries could be faster, as there’s occasionally a delay due to some of the team being based in Australia. That said, we don't often need support because the system is genuinely well designed and user-friendly, and we notice ...

Chef Director

1 months ago

Verified

... Preno has been a game-changer for managing our small boutique teahouse and rooms. The system is intuitive, dependable, and well-supported, with thoughtful features that streamline our daily operations. Setting it up was incredibly straightforward, even though we were transitioning from a tricky inherited system. Their onboarding process ensured we were up and running with minimal disruption, and their team ...

Chef Director

1 months ago

Verified

... Response times to support queries could be faster, as there’s occasionally a delay due to some of the team being based in Australia. That said, we don't often need support because the system is genuinely well designed and user-friendly, and we notice that the waiting times continuously improve. It appears that some of the staff based in London are now also skilled ...

Chef Director

1 months ago

Verified

... Response times to support queries could be faster, as there’s occasionally a delay due to some of the team being based in Australia. That said, we don't often need support because the system is genuinely well designed and user-friendly, and we notice that the waiting times continuously improve. It appears that some of the staff based in London are now also skilled to handle customer queries and are able to solve issues (or provide extended answers not found on the knowledge ...

Chef Director

1 months ago

Verified

... Response times to support queries could be faster, as there’s occasionally a delay due to some of the team being based in Australia. That said, we don't often need support because the system is ...

Retired

1 months ago

Verified

... Able to connect with several OTA's No risk of double or over bookings All your reservations with a single glance. ...

Director

1 months ago

Verified

... Easy to use and responsive. Support is second to none with staff that care. We moved a 56 room hotel from and older system and we evaluated half a dozen systems. We arrived at Preno because of its ...

Director

1 months ago

Verified

... Easy to use and responsive. Support is second to none with staff that care. We moved a 56 room hotel from and older system and we evaluated half a dozen systems. We arrived at Preno because of its ...

Director

1 months ago

Verified

... The reporting and housekeeping functions are not what they should be, but having said that, the software is evolving all the time. Preno listen to their customers and several of our requests have ...

Director

1 months ago

Verified

... Easy to use and responsive. Support is second to none with staff that care. We moved a 56 room hotel from and older system and we evaluated half a dozen systems. We arrived at Preno because of its ...

Director

1 months ago

Verified

... Easy to use and responsive. Support is second to none with staff that care. We moved a 56 room hotel from and older system and we evaluated half a dozen systems. We arrived at Preno because of its ...

Owner/Director

1 months ago

Verified

... As a boutique hotel/B&B owner, finding the right software to streamline operations is crucial, and PRENO proves to be an excellent choice. The cloud-based hotel management system offers a comprehensive ...

Owner/Director

1 months ago

Verified

... As a boutique hotel/B&B owner, finding the right software to streamline operations is crucial, and PRENO proves to be an excellent choice. The cloud-based hotel management system offers a comprehensive ...

Director

1 months ago

Verified

... PrenoHQ has helped me to customize the scheduling to suit my unique needs. I really appreciate how helpful and easy PrenoHQ has made my life. ...

Director/Owner

1 months ago

Verified

... Excellent communication, advanced software - excellent all round. ...

Director/Owner

1 months ago

Verified

... We were looking for an easy, more effective way than our previous supplier, to ensure connectivity between all booking websites and our own website in other words, a channel manager as well as a "guest management system". Preno is intuitive, configurable and very easy to use with professional streamlining everything from front desk management to bookings. It is also proving very effective at assisting us gain additional bookings and boosting income for our lodge which is an unexpected benefit. It has the ability to streamline guest billing, along with efficient housekeeping management, which will reduce manual tasks and enhance operational efficiency. Basically it feels modern, innovative and accessible. The communication is clear and the team extremely helpful. The move from one system to another was really seamless. The ability to speak with a person in New Zealand who understand us and our business is so extremely valuable. We have found other channel managers do not provide the same real time support and do not integrate such an efficient PMS with the channel management side - we have flexibility to manage our guests with full details which are easy to access (and which link to return bookings) as well as the effective booking system and a marketing system. From a technology perspective is easy to use and clear as are the manuals ...

Director/Owner

1 months ago

Verified

... We were looking for an easy, more effective way than our previous supplier, to ensure connectivity between all booking websites and our own website in other words, a channel manager as well as a "guest management system". Preno is intuitive, configurable and very easy to use with professional streamlining everything from front desk management to bookings. It is also proving very effective at assisting us gain additional bookings and boosting income for our lodge which is an unexpected benefit. It has the ability to streamline guest billing, along with efficient housekeeping management, which will reduce manual tasks and enhance operational efficiency. Basically it feels modern, innovative and accessible. The communication is clear and the team extremely helpful. The move from one system to another was really seamless. The ability to speak with a person in New Zealand who understand us and our business is so extremely valuable. We have found other channel managers do not provide the same real time support and do not integrate such an efficient PMS with the channel management side - we have flexibility to manage our guests with full details which are easy to access (and which link to return bookings) as well as the effective booking system and a marketing system. From a technology perspective is easy to use and clear as are the manuals provided which are kept up to date. As well Preno listens to feedback and develops additional abilities based on feedback - eg setting up different packages. The strong focus is on not just customer service but working with their partner ...

Director/Owner

1 months ago

Verified

... We were looking for an easy, more effective way than our previous supplier, to ensure connectivity between all booking websites and our own website in other words, a channel manager as well as a "guest management system". Preno is intuitive, configurable and very easy to use with professional streamlining everything from front desk management to bookings. It is also proving very effective at assisting us gain additional bookings and boosting income for our lodge which is an unexpected benefit. It has the ability to streamline guest billing, along with efficient housekeeping management, which will reduce manual tasks and enhance operational efficiency. Basically it feels modern, innovative and accessible. The communication is clear and the team extremely helpful. The move from one system to another was really seamless. The ability to speak with a person in New Zealand who understand us and our business is so extremely valuable. We have found other channel managers do not provide the same real time support and do not integrate such an efficient PMS with the channel management side - we have flexibility to manage our guests with full details which are easy to access (and which link to return bookings) as well as the effective booking system and a marketing system. From a technology perspective is easy to use and clear as are the manuals ...

General Manager

1 months ago

Verified

... i love the support and that I get answers and set up help on the go.. I love that it links to Xero .. I love that they are constantly improving the software and taking ideas onboard ...

Marketing coordinator

28 days ago

Verified

... There is very little I can suggest at this stage. Ongoing customer help when needed is important. Filling out all the requirements of booking.com is challenging - help with that would be great. ...

Marketing coordinator

28 days ago

Verified

... There is very little I can suggest at this stage. Ongoing customer help when needed is important. Filling out all the requirements of booking.com is challenging - help with that would be great. ...

Marketing coordinator

28 days ago

Verified

... There is very little I can suggest at this stage. Ongoing customer help when needed is important. Filling out all the requirements of booking.com is challenging - help with that would be great. ...

Marketing coordinator

28 days ago

Verified

... Outstanding customer service ...

Marketing coordinator

28 days ago

Verified

... There is very little I can suggest at this stage. Ongoing customer help when needed is important. Filling out all the requirements of booking.com is challenging - help with that would be great. ...

Owner

27 days ago

Verified

... The support staff especially Marie Hng was just amazing. Totally responsive and patient guidance. The property management system was superior to a competitor I trialed and ditched in 48 hrs. ...

Owner

27 days ago

Verified

... The chat page where responses from AI could be more targeted to the question. Waiting for a team member to respond takes a few hours. ...

Admin

10 days ago

Verified

... Managing OTA's. Ability to update pricing anytime, auto emails for checkin, checkouts, etc. , Managing housekeeping. Managing reservations , ability to do room block. The Grid Dashboard makes it ...

Co-Owner

6 days ago

Verified

... Love your continual improvements - the only issue we have is difficult logging in now on our i-phones since increased security levels - not sure how to fix this but perhaps someone from tech team ...

Host

2 days ago

Verified

... The booking engine definitely saves my time and manage my reservations. It easily manages room availability and pricing, it sends confirmation and reminder notifications via email and process a ...

Host

2 days ago

Verified

... The booking engine definitely saves my time and manage my reservations. It easily manages room availability and pricing, it sends confirmation and reminder notifications via email and process a guests ...

Manager

4 months ago

Verified

... Stock management across several different platforms to prevent duplicate bookings. The ability to modify pricing across various channels. Ability to have special rates for promotions used outside of ...

owner operator

4 months ago

Verified

... Everything from the Front of house through to the integration with channel manager and payments system and accounting system is so easy and help is very fast. ...

Business Owner

4 months ago

Verified

... Preno is perfect for our business! ...

motel manager

4 months ago

Verified

... Preno is simple and easy to learn and the support service is quick and reliable. I was really concerned when changing over but the support was great and the support continues. #reservations are quick ...

General Manager

4 months ago

Verified

... Outstanding Product! ...

managing director

4 months ago

Verified

... Nothing needs to change as Preno is very active in keeping abreast of market conditions and are always looking to improve for the advantage of the client and the low staff is a great plus when ...

managing director

4 months ago

Verified

... The PMS is so simple and streamline to operate making staff very uncomplicated ...

Digital Marketin Specialist

4 months ago

Verified

... As a new entrant into the accommodation sector, finding the right property management system was crucial for us at Willinga Park. We needed a solution that was not only powerful and efficient but also user friendly enough to be adopted quickly by our team. Preno has exceeded our expectations in every aspect. From the moment we integrated Preno into our operations, the transition was seamless. The system's intuitive interface made it easy for our team to navigate and manage bookings, guest communications, and payments without the typical teething issues you might expect with new software. The onboarding process was smooth, and the support team at Preno has been incredibly responsive and helpful, ensuring that any questions or concerns were promptly addressed. One of the standout features of Preno is its comprehensive set of tools that cater to our specific needs. Managing multiple properties and ensuring each booking is handled with care can be challenging, but Preno's centralised dashboard has made this process remarkably straightforward. The real-time updates and seamless integration with our booking channels have significantly reduced the risk of double bookings and other common errors, which has been a huge relief.Overall, our experience with Preno has been overwhelmingly positive. It has not only simplified our property management but also enhanced our operational efficiency. As a new player in the accommodation industry, Preno has been an invaluable partner in our journey, and we highly recommend it to other businesses looking for a reliable and user-friendly property management system. What we like most about Preno is the user-friendly grid layout, which makes it incredibly easy to move bookings around and manage our desks efficiently. The ability to quickly check payment statuses has streamlined our financial processes, giving us peace of mind. Additionally, the automated ...

Digital Marketin Specialist

4 months ago

Verified

... As a new entrant into the accommodation sector, finding the right property management system was crucial for us at Willinga Park. We needed a solution that was not only powerful and efficient but also user friendly enough to be adopted quickly by our team. Preno has exceeded our expectations in every aspect. From the moment we integrated Preno into our operations, the transition was seamless. The system's intuitive interface made it easy for our team to navigate and manage bookings, guest communications, and payments without the typical teething issues you might expect with new software. The onboarding process was smooth, and the support team at Preno has been incredibly responsive and helpful, ensuring that any questions or concerns were promptly addressed. One of the standout features of Preno is its comprehensive set of tools that cater to our specific needs. Managing multiple properties and ensuring each booking is handled with care can be challenging, but Preno's centralised dashboard has made this process remarkably straightforward. The real-time updates and seamless integration with our booking channels have significantly reduced the risk of double bookings and other common errors, which has been a huge relief.Overall, our experience with Preno has been overwhelmingly positive. It has not only simplified our property management but also enhanced our operational efficiency. As a new player in the accommodation industry, Preno has been an invaluable partner in our journey, and we highly recommend it to other businesses looking for a reliable and user-friendly property management system. What we like most about Preno is the user-friendly grid layout, which makes it incredibly easy to move bookings around and manage our desks efficiently. The ability to quickly check payment statuses has streamlined our financial processes, giving us peace of mind. Additionally, the automated ...

Digital Marketin Specialist

4 months ago

Verified

... As a new entrant into the accommodation sector, finding the right property management system was crucial for us at Willinga Park. We needed a solution that was not only powerful and efficient but also user friendly enough to be adopted quickly by our team. Preno has exceeded our expectations in every aspect. From the moment we integrated Preno into our operations, the transition was seamless. The system's intuitive interface made it easy for our team to navigate and manage bookings, guest communications, and payments without the typical teething issues you might expect with new software. The onboarding process was smooth, and the support team at Preno has been incredibly responsive and helpful, ensuring that any questions or concerns were promptly addressed. One of the standout features of Preno is its comprehensive set of tools that cater to our specific needs. Managing multiple properties and ensuring each booking is handled with care can be challenging, but Preno's centralised dashboard has made this process remarkably straightforward. The real-time updates and seamless integration with our booking channels have significantly reduced the risk of double bookings and other common errors, which has been a huge relief.Overall, our experience with Preno has been overwhelmingly positive. It has not only simplified our property management but also enhanced our operational efficiency. As a new player in the accommodation industry, Preno has been an invaluable partner in our journey, and we highly recommend it to other businesses looking for a reliable and user-friendly property management system. What we like most about Preno is the user-friendly grid layout, which makes it incredibly easy to move bookings around and manage our desks efficiently. The ability to quickly check payment statuses has streamlined our financial processes, giving us peace of mind. Additionally, the automated ...

Property Manager

3 months ago

Verified

... We like the fact that the payments can be taken automatically. We love the support - it really is second to none! ...

Property Manager

3 months ago

Verified

... We like the fact that the payments can be taken automatically. We love the support - it really is second to none! ...

Company Director

3 months ago

Verified

... In the guests and Agents list, Need Somewhere to put a full address for accounts as a lot of business are requiring it now. Would prefer to have the accounting system attached to the Preno page rather than connecting to MYOB as once it is gone to Preno it is already marked ...

Proprietor

3 months ago

Verified

... Nothing as yet, I highly recommend Preno, It has everything you need, Maybe looking down the track an automated text message for confirmation of a booking ...

Proprietor

3 months ago

Verified

... Love that it links to zero, booking.com, extremely easy to use ...

Owner

3 months ago

Verified

... *Bookings are easy to enter. *Invoicing agents is very easy. *The multitude of reports that I can get *Integration with Booking.com and expedia is easy to do. ...

Owner

3 months ago

Verified

... *Bookings are easy to enter. *Invoicing agents is very easy. *The multitude of reports that I can get *Integration with Booking.com and expedia is easy to do. ...

Finance Manager

2 months ago

Verified

... On the odd occasions where reservations are complex, Preno has easy to follow steps to ensure a hassle free checkout and integration to the accounting software. ...

Reservations Manager

1 months ago

Verified

... Easy to use and saves me time ...

Manager

1 months ago

Verified

... For me all is perfect -simple but effective booking system to use it takes only few minutes to make a booking. ...

Director

1 months ago

Verified

... Preno has increased our average daily rate by 14% by using their dynamic pricing feature. The system is intuitive and provides great automation saving myself and team time to focus on our guest ...

Executive Officer

1 months ago

Verified

... Revenue management, support team, free onboarding, ease of use. Excellent xero integration. Overall, better than other such as Little Hotelier and great for small hotels with a simple operation. But ...

Manager

1 months ago

Verified

... 1 Check in check out easy a baby could do it 2 emailing guests receipt's and conformation emails once set up a push of a button done integrations with Zero works well and correct commission amounts ...

Manager

1 months ago

Verified

... 1 Check in check out easy a baby could do it 2 emailing guests receipt's and conformation emails once set up a push of a button done integrations with Zero works well and correct commission amounts ...

Manager

1 months ago

Verified

... 1 Check in check out easy a baby could do it 2 emailing guests receipt's and conformation emails once set up a push of a button done integrations with Zero works well and correct commission amounts ...

Resort Manager

1 months ago

Verified

... Preno PMS is a robust and intuitive platform for managing hotel operations, particularly suited for small to medium-sized accommodations. Its ease of use and seamless integration with other essential tools make it a strong choice for streamlining day to day processes. Here's a breakdown of the experience: User friendly Interface: Preno has a clean and simple layout, making it easy to navigate even for those not tech-savvy. Efficient Reservation Management: The system efficiently handles bookings, cancellations and modifications, reducing the risk of overbooking. Integrations: Preno integrates seamlessly with accounting software like Xero and various channel managers, ensuring smooth communication between platforms. Automation ...

Manager

1 months ago

Verified

... Preno is a great PMS. It's super easy to use, even for someone like me who isn't very tech-savvy. The customer service is awesome they're quick to respond and really helpful whenever I have a question. It makes managing ...

Owner-operator

1 months ago

Verified

... Cut my admin hours in half! ...

Owner

1 months ago

Verified

... Preno is super easy to work with and the layout is simple. Very happy with our new self checkin system at our motel. Easy to send emails to our guests with payments linked to the bookings. ...

Manager

1 months ago

Verified

... Better range of service, ie. Channel manager but also offer free instant website like STAAH. Automatic message to guests before and after check-out. ...

COO

1 months ago

Verified

... Would be great for the property management software to include rooms management like a maintenance tab, automate house keeping frequency by days. ...

Accommodation Manager

1 months ago

Verified

... Preno is a clean and easy to use system, nothing is too complex and it feels fresh. Easy to view room grid, housekeeping functions are simple. Good automations such as confirmation and pre-arrival ...

General Manager

1 months ago

Verified

... Preno is easy to use. It makes the process of bookings simple and straightforward. Invoices are easily generated. Housekeeping helps greatly to keep everything on track ...

General Manager

1 months ago

Verified

... Preno is easy to use. It makes the process of bookings simple and straightforward. Invoices are easily generated. Housekeeping helps greatly to keep everything on track ...

General Manager

1 months ago

Verified

... Preno is easy to use. It makes the process of bookings simple and straightforward. Invoices are easily generated. Housekeeping helps greatly to keep everything on track ...

Chef Director

1 months ago

Verified

... Preno has been a game-changer for managing our small boutique teahouse and rooms. The system is intuitive, dependable, and well-supported, with thoughtful features that streamline our daily operations. Setting it up was incredibly straightforward, even though we were transitioning from a tricky inherited system. Their onboarding process ensured we were up and running with minimal disruption, and their team made the entire experience seamless. One standout feature is the simplicity of their interface, which makes training staff incredibly easy (and the online training provided was equally great). Even those with limited technical experience can quickly grasp how to use Preno, which has saved us countless hours in staff training and troubleshooting. The integration with other platforms, such as our channel manage ...

Chef Director

1 months ago

Verified

... Preno has been a game-changer for managing our small boutique teahouse and rooms. The system is intuitive, dependable, and well-supported, with thoughtful features that streamline our daily operations. Setting it up was incredibly straightforward, even though we were transitioning from a tricky inherited system. Their onboarding process ensured we were up and running with minimal disruption, and their team made the entire experience seamless. One standout feature is the simplicity of their interface, which makes training staff incredibly easy (and the online training provided was equally great). Even those with limited technical experience can quickly grasp how to use Preno, which has save ...

Director

1 months ago

Verified

... Easy to use and responsive. Support is second to none with staff that care. We moved a 56 room hotel from and older system and we evaluated half a dozen systems. We arrived at Preno because of its ...

Owner/Manager

1 months ago

Verified

... Improve on more human interactions rather than AI or bots, because a lot of us are not computer savvy and understanding all the new gargons are difficult. ...

Manager

1 months ago

Verified

... The simplicity of it. It seems easy to use and the general parts of it are great, like the rates are easy to change etc. The simplicity of it. It seems easy to use and the general parts of it are great, like the rates are easy to change etc. I like the idea of the surge pricing. When we finally get Windcave, I'm hoping it makes our lives easier with being able to take ...

Manager

1 months ago

Verified

... The reports for breakfast list which is currently unavailable/non-existent. The pre populated emails are not as tidy as what our old system gave us (all spoken about with your support team). The reports for breakfast list which is currently unavailable/non-existent. The pre populated emails are not as tidy as what our old system gave us (all spoken about with your support team). The housekeeping lists need names. Reconciliation, we could do with an end ...

Manager

1 months ago

Verified

... The reports for breakfast list which is currently unavailable/non-existent. The pre populated emails are not as tidy as what our old system gave us (all spoken about with your support team). The reports for breakfast list which is currently unavailable/non-existent. The pre populated emails are not as tidy as what our old system gave us (all spoken about with your support team). The housekeeping lists need names. Reconciliation, we could do with an end of day ...

Director/Owner

1 months ago

Verified

... We were looking for an easy, more effective way than our previous supplier, to ensure connectivity between all booking websites and our own website in other words, a channel manager as well as a "guest management system". Preno is intuitive, configurable and very easy to use with professional streamlining everything from front desk management to bookings. It is also proving very effective at assisting us gain additional bookings and boosting income for our lodge which is an unexpected benefit. It has the ability to streamline guest billing, along with efficient ...

Director/Owner

1 months ago

Verified

... We were looking for an easy, more effective way than our previous supplier, to ensure connectivity between all booking websites and our own website in other words, a channel manager as well as a "guest management system". Preno is intuitive, configurable and very easy to use with professional ...

Director/Owner

1 months ago

Verified

... Excellent communication, advanced software - excellent all round. ...

Owner

27 days ago

Verified

... The chat page where responses from AI could be more targeted to the question. Waiting for a team member to respond takes a few hours. ...

Admin

10 days ago

Verified

... Managing OTA's. Ability to update pricing anytime, auto emails for checkin, checkouts, etc. , Managing housekeeping. Managing reservations , ability to do room block. The Grid Dashboard makes it ...

Co-Owner

6 days ago

Verified

... Love your continual improvements - the only issue we have is difficult logging in now on our i-phones since increased security levels - not sure how to fix this but perhaps someone from tech team ...

Host

2 days ago

Verified

... The booking engine definitely saves my time and manage my reservations. It easily manages room availability and pricing, it sends confirmation and reminder notifications via email and process a ...

owner operator

4 months ago

Verified

... Incredibly easy onboarding process 6 years ago and no problems at all since. In fact last year when I was having problems with a different channel manager it was Preno that helped the other channel ...

owner operator

4 months ago

Verified

... Everything from the Front of house through to the integration with channel manager and payments system and accounting system is so easy and help is very fast. ...

Manager

4 months ago

Verified

... I've found some of the Xero integration a little confusing on how Preno sends data to Xero. Were required a visit to the accountant to change some of the mapping in Xero around income types- ...

Manager

4 months ago

Verified

... I've found some of the Xero integration a little confusing on how Preno sends data to Xero. Were required a visit to the accountant to change some of the mapping in Xero around income types- ...

Manager

4 months ago

Verified

... The Preno Booking Engine on our new web site is fantastic, we've seen a 50% increase in direct bookings via our website in the first month with Preno. The Housekeeping report has all the information ...

Manager

4 months ago

Verified

... I've found some of the Xero integration a little confusing on how Preno sends data to Xero. Were required a visit to the accountant to change some of the mapping in Xero around income types- ...

motel manager

4 months ago

Verified

... Preno is easy to use, has everything you need and the support is fantastic ...

motel manager

4 months ago

Verified

... Preno continues to add to their software improving it all the time. The only area i have issues with are invoicing and integrations with Xero as many invoices are duplicated and it causes us a bit of ...

motel manager

4 months ago

Verified

... Preno is easy to use, has everything you need and the support is fantastic ...

motel manager

4 months ago

Verified

... Preno is simple and easy to learn and the support service is quick and reliable. I was really concerned when changing over but the support was great and the support continues. #reservations are quick and easy #checkin is simple and it has all the features you require. It also allows you to personalise it to suit your business such as emails. I have had many ...

motel manager

4 months ago

Verified

... Preno is easy to use, has everything you need and the support is fantastic ...

Owner/Operator

4 months ago

Verified

... Easy setup. Helpful staff with real people to talk to Invoicing straight to Xero. They are open to change and are updating all the time. ...

Owner/Operator

4 months ago

Verified

... Easy setup. Helpful staff with real people to talk to Invoicing straight to Xero. They are open to change and are updating all the time. ...

Owner/Operator

4 months ago

Verified

... More space for guest information & flags for guest notes, dates of arrival l& departure transferring to xero invoicing, and Separate AGENTS (Online booking agents) from Companies who book directly. ...

General Manager

4 months ago

Verified

... Only thing, which may not be possible... for third party bookings if the system could recognise phone numbers for repeat / returning guests - as Booking.com and Expedia for example generate a new ...

General Manager

4 months ago

Verified

... Only thing, which may not be possible... for third party bookings if the system could recognise phone numbers for repeat / returning guests - as Booking.com and Expedia for example generate a new ...

Owner

4 months ago

Verified

... What could be improved is -needing another payment intergration apart from stripe & windcave. What about building an internal payment processing space inside preno that doesnt have a 3% processing ...

Company Director

3 months ago

Verified

... In the guests and Agents list, Need Somewhere to put a full address for accounts as a lot of business are requiring it now. Would prefer to have the accounting system attached to the Preno page rather than connecting ...

Company Director

3 months ago

Verified

... In the guests and Agents list, Need Somewhere to put a full address for accounts as a lot of business are requiring it now. Would prefer to have the accounting system attached to the Preno page ...

Company Director

3 months ago

Verified

... Preno easy to work with and it helps my business grow Easy to move things around in the grid. You can't really make a mistake as you can rollback and redo it. ...

Proprietor

3 months ago

Verified

... Links to zero; we wanted to be able to access it on multiple devices; the support is amazing!; so easy to use; the booking engine button that was built for the website is also easy to use; have just linked ...

Proprietor

3 months ago

Verified

... Love that it links to zero, booking.com, extremely easy to use ...

Owner

3 months ago

Verified

... *Bookings are easy to enter. *Invoicing agents is very easy. *The multitude of reports that I can get *Integration with Booking.com and expedia is easy to do. ...

Owner

3 months ago

Verified

... *Bookings are easy to enter. *Invoicing agents is very easy. *The multitude of reports that I can get *Integration with Booking.com and expedia is easy to do. ...

Finance Manager

2 months ago

Verified

... On the odd occasions where reservations are complex, Preno has easy to follow steps to ensure a hassle free checkout and integration to the accounting software. ...

Finance Manager

2 months ago

Verified

... On the odd occasions where reservations are complex, Preno has easy to follow steps to ensure a hassle free checkout and integration to the accounting software. ...

Manager

1 months ago

Verified

... Great customer service and problem solving, very easy system to use on daily basis. The system is linked to xero we are able to print invoices immediately. I am very happy. ...

Manager

1 months ago

Verified

... Great customer service and problem solving, very easy system to use on daily basis. The system is linked to xero we are able to print invoices immediately. I am very happy. ...

Executive Officer

1 months ago

Verified

... Revenue management, support team, free onboarding, ease of use. Excellent xero integration. Overall, better than other such as Little Hotelier and great for small hotels with a simple operation. But ...

Executive Officer

1 months ago

Verified

... Unable to make any changes to booking engine, cannot access channel manager STAAH or apply discounts etc without staff support. No mobile app. Rate management very basic. Lack of integrations with common ...

Owner

1 months ago

Verified

... Very quick and stable system ...

General Manager

1 months ago

Verified

... - Ease of Use- Reporting - Xero Compatible - Access to channel manager connectivity, Secure payment portal, easy to access ...

Manager

1 months ago

Verified

... 1 Check in check out easy a baby could do it 2 emailing guests receipt's and conformation emails once set up a push of a button done integrations with Zero works well and correct commission amounts ...

Director

1 months ago

Verified

... - Implement the promise of 24/7 support - Improve the dynamic pricing using realtime data - Improve the invoicing template - Add sms capability so we know when we've received last minute bookings ...

Operations Director

1 months ago

Verified

... Few more integrations such as Zapier will be great. The team is constantly working to get better and I cannot remember a time when Preno let us down in the last 3 years we have been with them. ...

Owner

1 months ago

Verified

... Preno is super easy to work with and the layout is simple. Very happy with our new self checkin system at our motel. Easy to send emails to our guests with payments linked to the bookings. ...

Owner

1 months ago

Verified

... Sometimes I need help with connecting Stripe to the OTAs. Struggling a bit with the Agoda link ATM. Will contact you for support. ...

Owner

1 months ago

Verified

... Sometimes I need help with connecting Stripe to the OTAs. Struggling a bit with the Agoda link ATM. Will contact you for support. ...

Owner

1 months ago

Verified

... Preno is super easy to work with and the layout is simple. Very happy with our new self checkin system at our motel. Easy to send emails to our guests with payments linked to the bookings. ...

Owner

1 months ago

Verified

... Preno is super easy to work with and the layout is simple. Very happy with our new self checkin system at our motel. Easy to send emails to our guests with payments linked to the bookings. ...

Owner

1 months ago

Verified

... Preno is super easy to work with and the layout is simple. Very happy with our new self checkin system at our motel. Easy to send emails to our guests with payments linked to the bookings. ...

Owner

1 months ago

Verified

... Sometimes I need help with connecting Stripe to the OTAs. Struggling a bit with the Agoda link ATM. Will contact you for support. ...

Manager

1 months ago

Verified

... Straight forward interface, easy to use, cloud based which means can access on phone, or laptop anywhere in the world. ...

Owner

1 months ago

Verified

... Group booking confirmation is poorly designed without being able to identify the number of rooms booked. Integration with revenue management tools is very limited. ...

Owner

1 months ago

Verified

... It is generally a user friendly system for daily front office functions, such as check in, check out and posting etc. It is also useful to be able to integrated with Windcave system. ...

Operations manager

1 months ago

Verified

... There is just a few things they could implement 1. allowing for the use of dual currency. 2Allowing for more gateways choices . Otherwise it’s perfect ...

Operations manager

1 months ago

Verified

... There is just a few things they could implement 1. allowing for the use of dual currency. 2Allowing for more gateways choices . Otherwise it’s perfect ...

Director

1 months ago

Verified

... An idiot can use it - it is fluid -I have used a few different systems over the years and what is important for me it to be able to access the system while i am away and also that it integrates with Xero which makes the accounting ...

General Manager

1 months ago

Verified

... Preno - Making the Hospitality Experience that much simpler. ...

General Manager

1 months ago

Verified

... Per country, if it could be possible to add the calendar that highlights public holidays on the grid. This makes it easier to identify days of interest. ...

General Manager

1 months ago

Verified

... Per country, if it could be possible to add the calendar that highlights public holidays on the grid. This makes it easier to identify days of interest. ...

General Manager

1 months ago

Verified

... Per country, if it could be possible to add the calendar that highlights public holidays on the grid. This makes it easier to identify days of interest. ...

Retired

1 months ago

Verified

... Able to connect with several OTA's No risk of double or over bookings All your reservations with a single glance. ...

Retired

1 months ago

Verified

... Able to connect with several OTA's No risk of double or over bookings All your reservations with a single glance. ...

Manager

1 months ago

Verified

... Preno has been a game changer for managing bookings across our three properties. We made the switch a while ago and have never looked back. Its intuitive interface makes it easy to track ...

Director

1 months ago

Verified

... #Cloud Base booking system #accessible from anywhere #Can be assessed from phone/tablet #reporting on percentage and total revenue #user friendly #very good help desk and customer service #easily ...

Manager

1 months ago

Verified

... The reports for breakfast list which is currently unavailable/non-existent. The pre populated emails are not as tidy as what our old system gave us (all spoken about with your support team). The reports for breakfast list which is currently unavailable/non-existent. The pre populated emails are not as tidy as what our old system gave us (all spoken about with your support team). The housekeeping lists need names. Reconciliation, we could do with an end of day button, so we are not duplicating our bills. The Lightspeed ...

Manager

1 months ago

Verified

... The simplicity of it. It seems easy to use and the general parts of it are great, like the rates are easy to change etc. The simplicity of it. It seems easy to use and the general parts of it are great, like the rates are easy to change etc. I like the idea of the surge pricing. When we finally get Windcave, I'm hoping it makes our lives easier with being able to take deposits automatically ...

Manager

1 months ago

Verified

... The simplicity of it. It seems easy to use and the general parts of it are great, like the rates are easy to change etc. The simplicity of it. It seems easy to use and the general parts of it are great, like the rates are easy to change etc. I like the idea of the surge pricing. When we finally get Windcave ...

Manager

1 months ago

Verified

... The reports for breakfast list which is currently unavailable/non-existent. The pre populated emails are not as tidy as what our old system gave us (all spoken about with your support team). The reports for breakfast list which is currently unavailable/non-existent. The pre populated emails are not as tidy as what our old system gave us (all spoken about with your support team). The housekeeping lists need names. Reconciliation, we could do with an end of day button, so we are not duplicating our bills. The Lightspeed integration is better than previous system in most ways, but the fact it is not automatically feeding through the itemization is a massive bug bear. If this isn't fixed before high season, it will be really difficult for us, and totally contradict the use for it. People go through with a fine tooth comb as it is, but if we have to get an ipad just to be able to show them each and every transaction, they may as well pay at point of sale. Bed configuration - I think this is one of the worst things missing, as it is making it hard for us to see whether the rooms are double/twin/so many beds. On the actual online booking engine, it has a way of adding the bed config so housekeeping can see it - but not with our side of things? doesn't make sense and extremely annoying. Group names!! so annoying? at the weekend we had a load of kids in and ended up with way more numbers than we actually had as it wouldn't let me put the kids in on their own. For fire safety reasons, it is crucial this is fixed so that we know exactly how many people are in the building, please! As well with group booking names, for some reason they all change to one name. I don't know what I'm doing wrong here. We also could do with any confirmation ...

Manager

1 months ago

Verified

... The reports for breakfast list which is currently unavailable/non-existent. The pre populated emails are not as tidy as what our old system gave us (all spoken about with your support team). The reports for breakfast list which is currently unavailable/non-existent. The pre populated emails are not as tidy as what our old system gave us (all spoken about with your support team). The housekeeping lists need names. Reconciliation, we could do with an end of day button, so we are not duplicating our bills. The Lightspeed integration is better than previous system in most ways, but the fact it is not automatically feeding through the itemization ...

Director/Owner

1 months ago

Verified

... We were looking for an easy, more effective way than our previous supplier, to ensure connectivity between all booking websites and our own website in other words, a channel manager as well as a "guest management system". Preno is intuitive, configurable and very easy to use with professional streamlining everything from front desk management to bookings. It is also proving very effective at assisting us gain additional bookings and boosting income for our lodge which is an unexpected benefit. It has the ability to streamline guest billing, along with efficient ...

Director/Owner

1 months ago

Verified

... We were looking for an easy, more effective way than our previous supplier, to ensure connectivity between all booking websites and our own website in other words, a channel manager as well as a "guest management system". Preno is intuitive, configurable and very easy to use with professional streamlining everything from front desk management to bookings. It is also proving very effective at assisting us gain additional bookings and boosting income for our lodge which is an unexpected benefit. It has the ability to streamline guest billing, along with efficient housekeeping management, which will reduce manual tasks and enhance operational efficiency. Basically it feels modern, innovative and accessible. The communication is clear and the team extremely helpful. The move from one system to another was really seamless ...

Director/Owner

1 months ago

Verified

... We were looking for an easy, more effective way than our previous supplier, to ensure connectivity between all booking websites and our own website in other words, a channel manager as well as a "guest management system". Preno is intuitive, configurable and very easy to use with professional streamlining everything from front desk management to bookings. It is also proving very effective at assisting us gain additional bookings and boosting income for our lodge which is an unexpected benefit. It has the ability to streamline guest billing, along with efficient housekeeping management, which will reduce manual tasks and enhance operational efficiency. Basically it feels modern, innovative and accessible. The communication is clear and the team extremely helpful. The move from one system to another was really seamless. The ability to speak with a person in New Zealand who understand us and our business is so extremely valuable. We have found other channel managers do not provide the same real time support and do not integrate such an efficient PMS with the channel management side - we have flexibility to manage our guests with full details which are easy to access (and which link to return bookings) as well as the effective booking system and a marketing system. From a technology ...

Marketing coordinator

28 days ago

Verified

... There is very little I can suggest at this stage. Ongoing customer help when needed is important. Filling out all the requirements of booking.com is challenging - help with that would be great. ...

Marketing coordinator

28 days ago

Verified

... There is very little I can suggest at this stage. Ongoing customer help when needed is important. Filling out all the requirements of booking.com is challenging - help with that would be great. ...

Manager

4 months ago

Verified

... The booking system is very user friendly but if you do get stuck, the live chat is wonderful. The replies you get are very prompt and actually offer a real solution ...

Business Owner

4 months ago

Verified

... It's such a simple platform to use, very user friendly and easy to navigate. The built in channel manager functionality is also a huge advantage for my business. Its made running our business super ...

Manager

4 months ago

Verified

... The Preno Booking Engine on our new web site is fantastic, we've seen a 50% increase in direct bookings via our website in the first month with Preno. The Housekeeping report has all the information ...

Manager

4 months ago

Verified

... Seemless, hassle free change ...

motel manager

4 months ago

Verified

... Preno is simple and easy to learn and the support service is quick and reliable. I was really concerned when changing over but the support was great and the support continues. #reservations are quick and easy #checkin is simple and it has all the features you require. It also allows you to personalise it to suit your business such as emails. I have had many staff ...

motel manager

4 months ago

Verified

... Preno is easy to use, has everything you need and the support is fantastic ...

motel manager

4 months ago

Verified

... Preno is simple and easy to learn and the support service is quick and reliable. I was really concerned when changing over but the support was great and the support continues. #reservations are quick ...

motel manager

4 months ago

Verified

... Preno is easy to use, has everything you need and the support is fantastic ...

motel manager

4 months ago

Verified

... Preno is simple and easy to learn and the support service is quick and reliable. I was really concerned when changing over but the support was great and the support continues. #reservations are quick ...

motel manager

4 months ago

Verified

... Preno is easy to use, has everything you need and the support is fantastic ...

Property Manager

4 months ago

Verified

... I recently joined Preno and found the onboarding assistantce from Jessica to be easy and seamless. Speaking with the same person each time to problem solve and walk through the set up rather than a call centre or anonymous person at the end of an email is a service I have found refreshing ...

General Manager

4 months ago

Verified

... Outstanding Product! ...

General Manager

4 months ago

Verified

... Outstanding Product! ...

managing director

4 months ago

Verified

... Nothing needs to change as Preno is very active in keeping abreast of market conditions and are always looking to improve for the advantage of the client and the low staff is a great plus when ...

managing director

4 months ago

Verified

... Nothing needs to change as Preno is very active in keeping abreast of market conditions and are always looking to improve for the advantage of the client and the low staff is a great plus when ...

Digital Marketin Specialist

4 months ago

Verified

... As a new entrant into the accommodation sector, finding the right property management system was crucial for us at Willinga Park. We needed a solution that was not only powerful and efficient but also user friendly enough to be adopted quickly by our team. Preno has exceeded our expectations in every aspect. From the moment we integrate ...

Owner

4 months ago

Verified

... What could be improved is -needing another payment intergration apart from stripe & windcave. What about building an internal payment processing space inside preno that doesnt have a 3% processing fee, be the first ones in the industry to have a low ...

Owner

4 months ago

Verified

... What could be improved is -needing another payment intergration apart from stripe & windcave. What about building an internal payment processing space inside preno that doesnt have a 3% processing ...

Owner

4 months ago

Verified

... What could be improved is -needing another payment intergration apart from stripe & windcave. What about building an internal payment processing space inside preno that doesnt have a 3% processing fee, be the first ones in the industry to have a low cost payment gateway built in. alot of this money goes off shore which is a real ...

Owner/Operator

4 months ago

Verified

... The simplest solution for small business accommodation ...

Owner/Operator

4 months ago

Verified

... Preno has an awesome onboarding experience, which is superior to many of their larger competitors (I've worked with both Little Hotelier and STAAH). They also have responsive technical support, and ...

Company Director

3 months ago

Verified

... Preno easy to work with and it helps my business grow Easy to move things around in the grid. You can't really make a mistake as you can rollback and redo it. ...

Operations

3 months ago

Verified

... Great booking platform that helps our business grow. ...

manager

1 months ago

Verified

... I think as a manager all in my 10 years using preno ,all the staff i have interacted with have been very helpful when i had trouble with reservations they came back to me quicly to fix the problem ...

Manager

1 months ago

Verified

... Great customer service and problem solving, very easy system to use on daily basis. The system is linked to xero we are able to print invoices immediately. I am very happy. ...

Owner/operator

1 months ago

Verified

... Love Preno, helps my business grow ...

Owner/operator

1 months ago

Verified

... Love Preno, helps my business grow ...

Director

1 months ago

Verified

... Booking and Reporting ...

Owner

1 months ago

Verified

... I have worked with several other systems, each of which had its issues, before finally landing with Preno, with which I've been very happy since day one. The team is very responsive whenever I have ...

Executive Officer

1 months ago

Verified

... Revenue management, support team, free onboarding, ease of use. Excellent xero integration. Overall, better than other such as Little Hotelier and great for small hotels with a simple operation. But ...

Executive Officer

1 months ago

Verified

... Revenue management, support team, free onboarding, ease of use. Excellent xero integration. Overall, better than other such as Little Hotelier and great for small hotels with a simple operation. But ...

Manager

1 months ago

Verified

... I have Been using this management software now for 8 years I run two properties from the Preno and found it to be ease to communicate with guests and support their all the time if issues arise ...

Owner

1 months ago

Verified

... Happy Motelier! ...

Executive Assistant

1 months ago

Verified

... Well-designed and easy to use . Thanks to the automation of guest communications, financial reporting, and booking synchronization. Preno offers robust financial reporting tools that provide a clear ...

Resort Manager

1 months ago

Verified

... Limited Customization: While it covers essential functionalities, there’s limited flexibility to tailor the system to unique operational needs. Reporting Depth: Basic reporting is solid, but more advanced analytics features could enhance decision-making. Cost: While reasonable, it may be on the higher ...

Resort Manager

1 months ago

Verified

... Limited Customization: While it covers essential functionalities, there’s limited flexibility to tailor the system to unique operational needs. Reporting Depth: Basic reporting is solid, but more advanced analytics features could enhance decision-making. Cost ...

Owner

1 months ago

Verified

... Housekeeping sheet shows number of people stayed from previous night would be nice; vacant room can use more obvious color. ...

Owner

1 months ago

Verified

... Very easy to learn, intuitive to use, great team and great support. communication is great. onboarding is supported well, data transfer quality is good. Overall, the process of change is managed ...

Operation Manager

1 months ago

Verified

... Preeno have been great. They are always available for helping out, which was great as I had recently taken over the position from someone else. ...

Owner-operator

1 months ago

Verified

... Cut my admin hours in half! ...

Owner-operator

1 months ago

Verified

... I no longer have to spend hours and hours working on admin thanks to Preno. Everything is in the one place, and easy to manage with one click. Payments are taken, bookings are made, and everyone is ...

Owner-operator

1 months ago

Verified

... I no longer have to spend hours and hours working on admin thanks to Preno. Everything is in the one place, and easy to manage with one click. Payments are taken, bookings are made, and everyone is happy - guests and staff alike! It has been exceptionally easy to make changes when needed, including removing and adding services, and everything has been done quickly ...

Owner-operator

1 months ago

Verified

... I no longer have to spend hours and hours working on admin thanks to Preno. Everything is in the one place, and easy to manage with one click. Payments are taken, bookings are made, and everyone is happy - guests and staff alike! It has been exceptionally easy to make changes when needed, including removing and adding services, and everything has been done quickly. Checking in guests is easy, the onboarding and learning the system has been easy, and I would happily ...

Owner

1 months ago

Verified

... Preno is super easy to work with and the layout is simple. Very happy with our new self checkin system at our motel. Easy to send emails to our guests with payments linked to the bookings. Reservations drop in easily and daily and monthly ...

Owner

1 months ago

Verified

... Preno is super easy to work with and the layout is simple. Very happy with our new self checkin system at our motel. Easy to send emails to our guests with payments linked to the bookings. ...

Manager

1 months ago

Verified

... Better range of service, ie. Channel manager but also offer free instant website like STAAH. Automatic message to guests before and after check-out. ...

Manager

1 months ago

Verified

... Better range of service, ie. Channel manager but also offer free instant website like STAAH. Automatic message to guests before and after check-out. ...

Manager

1 months ago

Verified

... Better range of service, ie. Channel manager but also offer free instant website like STAAH. Automatic message to guests before and after check-out. ...

Operations manager

1 months ago

Verified

... No more over booking and elite time saver ...

Director

1 months ago

Verified

... New Kid on the block - worth the go for sure ...

Director

1 months ago

Verified

... New Kid on the block - worth the go for sure ...

Director

1 months ago

Verified

... New Kid on the block - worth the go for sure ...

Owner

1 months ago

Verified

... The Staff are excellent. They are constantly improving their systems. We are only a small boutique Guesthouse and pricing is important, they look after smaller business's. technical support and ...

Owner

1 months ago

Verified

... The Staff are excellent. They are constantly improving their systems. We are only a small boutique Guesthouse and pricing is important, they look after smaller business's. technical support and ...

Owner

1 months ago

Verified

... It is in my title. The fact I can see it on my desktop or mobile very easily it is just great so I can action items on the go. ...

Chef Director

1 months ago

Verified

... Preno has been a game-changer for managing our small boutique teahouse and rooms. The system is intuitive, dependable, and well-supported, with thoughtful features that streamline our daily operations. Setting it up was incredibly straightforward, even though we were transitioning from a tricky inherited system. Their onboarding process ensured we were up and running with minimal disruption, and their team made the entire experience seamless. One standout feature is the simplicity of their interface, which makes training staff incredibly easy (and the online training provided was equally great). Even those with limited technical experience can quickly grasp how to use Preno, which has saved us countless hours in staff training and troubleshooting. The integration with other platforms, such as our channel manager, is seamless and has helped us avoid overbookings while increasing efficiency. The ability to easily manage rates, availability, and bookings in one place is invaluable. To manage OTA's with such ease is a definitive bonus, considering we're such a small team that all have to multitask. Their dedication to ongoing improvement and customer feedback is another highlight. Preno regularly updates its features and functionality based on user suggestions, which shows they truly listen to their customers. We most ...

Artist

1 months ago

Verified

... Not much. I’ve witnessed Preno develop for a few years and every time I’ve had an issue it’s been quickly addressed over the phone or email. They even take suggestions from hoteliers and ...

Artist

1 months ago

Verified

... Not much. I’ve witnessed Preno develop for a few years and every time I’ve had an issue it’s been quickly addressed over the phone or email. They even take suggestions from hoteliers and ...

Director

1 months ago

Verified

... Easy to use and responsive. Support is second to none with staff that care. We moved a 56 room hotel from and older system and we evaluated half a dozen systems. We arrived at Preno because of its ...

Director

1 months ago

Verified

... The reporting and housekeeping functions are not what they should be, but having said that, the software is evolving all the time. Preno listen to their customers and several of our requests have ...

Owner/Manager

1 months ago

Verified

... Great to work with as they continue to listen to what we need to improve on customer service and business profits. ...

Owner/Director

1 months ago

Verified

... As a boutique hotel/B&B owner, finding the right software to streamline operations is crucial, and PRENO proves to be an excellent choice. The cloud-based hotel management system offers a ...

Owner/Director

1 months ago

Verified

... PRENO: The Ideal Hotel Management Solution for Boutique Properties! ...

Owner/Director

1 months ago

Verified

... As a boutique hotel/B&B owner, finding the right software to streamline operations is crucial, and PRENO proves to be an excellent choice. The cloud-based hotel management system offers a comprehensive suite of tools that cater to the needs of both small boutique hotel and large establishments. After using PRENO for a number of years now, PRENO boasts a clean, modern and intuitive user interface. From front desk operations to housekeeping and reporting, the system is easy to navigate, even for those who aren't particularly tech-savvy. It significantly reduces the learning curve compated to other management systems I've used, allowing my team to get up to speed quickly ...

Owner/Director

1 months ago

Verified

... As a boutique hotel/B&B owner, finding the right software to streamline operations is crucial, and PRENO proves to be an excellent choice. The cloud-based hotel management system offers a comprehensive suite of tools that cater to the needs of both small boutique hotel and large establishments. After using PRENO for a number of years now, PRENO boasts a clean, modern and intuitive user interface. From front desk operations to housekeeping and reporting, the system is easy to navigate, even for those who aren't particularly tech-savvy. It significantly reduces the learning curve compated to other management systems I've used, allowing my team to get up to speed quickly. The layout is logically structured, with all necessary features within a few clicks, whihc makes daily tasks like checking in guests, managing reservations, and checking out incredibly ...

Owner/Director

1 months ago

Verified

... As a boutique hotel/B&B owner, finding the right software to streamline operations is crucial, and PRENO proves to be an excellent choice. The cloud-based hotel management system offers a comprehensive suite of tools that cater to the needs of both small boutique hotel and large establishments. After using PRENO for a number of years now, PRENO boasts a clean, modern and intuitive user interface. From front desk operations to housekeeping and reporting, the system is easy to navigate, even for those who aren't particularly tech-savvy. It significantly reduces ...

Director

1 months ago

Verified

... #Cloud Base booking system #accessible from anywhere #Can be assessed from phone/tablet #reporting on percentage and total revenue #user friendly #very good help desk and customer service #easily reachable for help and services for management level #very competitive pricing #great value ...

Admin Manager

1 months ago

Verified

... Preno Rules ...

Director

1 months ago

Verified

... PrenoHQ has helped me to customize the scheduling to suit my unique needs. I really appreciate how helpful and easy PrenoHQ has made my life. ...

Director

1 months ago

Verified

... Outstanding ...

Director

1 months ago

Verified

... PrenoHQ has helped me to customize the scheduling to suit my unique needs. I really appreciate how helpful and easy PrenoHQ has made my life. ...

Director

1 months ago

Verified

... Outstanding ...

Director/Owner

1 months ago

Verified

... We were looking for an easy, more effective way than our previous supplier, to ensure connectivity between all booking websites and our own website in other words, a channel manager as well as a "guest management system". Preno is intuitive, configurable and very easy to use with professional streamlining everything from front desk management to bookings. It is also proving very effective at assisting us gain additional bookings and boosting income for our lodge which is an unexpected benefit. It has the ability to streamline guest billing, along with efficient housekeeping management, which will reduce manual tasks and enhance operational efficiency. Basically it feels modern, innovative and accessible. The communication is clear and the team extremely helpful. The move from one system to another was really seamless. The ability to speak with a person in New Zealand who understand us and our business is so extremely valuable. We have found other channel managers do not provide the same real time support and do not integrate such an efficient PMS with the channel management side - we have flexibility to manage our guests with full details which are easy to access (and which link to return bookings) as well as the effective booking system and a marketing system. From a technology perspective is easy to use and clear as are the manuals provided which are kept up to date. As well Preno listens to feedback and develops additional abilities based on feedback - eg setting up different packages. The strong focus is on not just customer service but working with their partner network. From a guest perspective the new direct booking system enables additional packages to be clearly outlined and is much more attractive to use for customers. We have, after just a couple of weeks, received very positive feedback from our guests. We also love the ability to operate from anywhere due to its cloud ...

Director/Owner

1 months ago

Verified

... We were looking for an easy, more effective way than our previous supplier, to ensure connectivity between all booking websites and our own website in other words, a channel manager as well as a "guest management system". Preno is intuitive, configurable and very easy to use with professional streamlining everything from front desk management to bookings. It is also proving very effective at assisting us gain additional bookings and boosting income for our lodge which is an unexpected benefit. It has the ability to streamline guest billing, along with efficient housekeeping management, which will reduce manual tasks and enhance operational efficiency. Basically it feels modern, innovative and accessible. The communication is clear and the team extremely helpful. The move from one system to another was really seamless. The ability to speak with a person in New Zealand who understand us and our business is so extremely valuable. We have found other channel managers do not provide the same real time support and do not integrate such an efficient PMS with the channel management side - we have flexibility to manage our guests with full details which are easy to access (and which link to return bookings) as well as the effective booking system and a marketing system. From a technology perspective is easy to use and clear as are the manuals provided which are kept up to date. As well Preno listens to feedback and develops additional abilities based on feedback - eg setting up different packages. The strong focus is on not just customer service but working with their partner network. From a guest perspective the new direct booking system enables additional packages to be clearly outlined and is much more attractive to use for customers. We have, after just a couple of weeks, received very positive feedback from our guests. We also love the ability to operate ...

Director/Owner

1 months ago

Verified

... We were looking for an easy, more effective way than our previous supplier, to ensure connectivity between all booking websites and our own website in other words, a channel manager as well as a "guest management system". Preno is intuitive, configurable and very easy to use with professional streamlining everything from front desk management to bookings. It is also proving very effective at assisting us gain additional ...

Director/Owner

1 months ago

Verified

... We were looking for an easy, more effective way than our previous supplier, to ensure connectivity between all booking websites and our own website in other words, a channel manager as well as a "guest management system". Preno is intuitive, configurable and very easy to use with professional streamlining everything from front desk management to bookings. It is also proving very effective at assisting us gain additional bookings and boosting ...

General Manager

1 months ago

Verified

... i love the support and that I get answers and set up help on the go.. I love that it links to Xero .. I love that they are constantly improving the software and taking ideas onboard ...

General Manager

1 months ago

Verified

... AMAZING software with AMAZING support ...

Marketing coordinator

28 days ago

Verified

... Effective customer service rates very highly when deciding on products to use. Preno meets that requirement. We have been using Marie - delightful, patient with outstanding patience. ...

Marketing coordinator

28 days ago

Verified

... Outstanding customer service ...

Admin

10 days ago

Verified

... Awesome hotel and property management software Partner ...

Admin

10 days ago

Verified

... Managing OTA's. Ability to update pricing anytime, auto emails for checkin, checkouts, etc. , Managing housekeeping. Managing reservations , ability to do room block. The Grid Dashboard makes it ...

Co-Owner

6 days ago

Verified

... Love your continual improvements - the only issue we have is difficult logging in now on our i-phones since increased security levels - not sure how to fix this but perhaps someone from tech team ...

Manager

4 months ago

Verified

... I cant think of many things that need improving but maybe an easier way to edit the rates for a period of time, e.g. over christmas. ...

Manager

4 months ago

Verified

... I cant think of many things that need improving but maybe an easier way to edit the rates for a period of time, e.g. over christmas. ...

Manager

4 months ago

Verified

... More indepth reporting for our different accommodation types. Ability to add more day to day operations to the relevant rooms ie maintenance records etc. ...

Manager

4 months ago

Verified

... More indepth reporting for our different accommodation types. Ability to add more day to day operations to the relevant rooms ie maintenance records etc. ...

Manager

4 months ago

Verified

... More indepth reporting for our different accommodation types. Ability to add more day to day operations to the relevant rooms ie maintenance records etc. ...

Manager

4 months ago

Verified

... Preno is easy to navigate and supports our accommodation offering well. ...

owner operator

4 months ago

Verified

... Dynamic pricing with competitors would be good which I believe is coming. Dragging and cropping client names from email from agents would also be good. ...

owner operator

4 months ago

Verified

... Dynamic pricing with competitors would be good which I believe is coming. Dragging and cropping client names from email from agents would also be good. ...

Business Owner

4 months ago

Verified

... It's such a simple platform to use, very user friendly and easy to navigate. The built in channel manager functionality is also a huge advantage for my business. Its made running our business super ...

Manager

4 months ago

Verified

... Seemless, hassle free change ...

Manager

4 months ago

Verified

... The Preno Booking Engine on our new web site is fantastic, we've seen a 50% increase in direct bookings via our website in the first month with Preno. The Housekeeping report has all the information ...

Manager

4 months ago

Verified

... The Preno Booking Engine on our new web site is fantastic, we've seen a 50% increase in direct bookings via our website in the first month with Preno. The Housekeeping report has all the information our cleaners need to set the rooms up for the incoming guests ...

Manager

4 months ago

Verified

... Seemless, hassle free change ...

motel manager

4 months ago

Verified

... Preno is easy to use, has everything you need and the support is fantastic ...

motel manager

4 months ago

Verified

... Preno is simple and easy to learn and the support service is quick and reliable. I was really concerned when changing over but the support was great and the support continues. #reservations are quick and easy #checkin is simple and it has all the features you require. It also allows you to personalise ...

motel manager

4 months ago

Verified

... Preno is simple and easy to learn and the support service is quick and reliable. I was really concerned when changing over but the support was great and the support continues. #reservations are quick ...

motel manager

4 months ago

Verified

... Preno is simple and easy to learn and the support service is quick and reliable. I was really concerned when changing over but the support was great and the support continues. #reservations are quick and easy #checkin is simple and it has all the features ...

motel manager

4 months ago

Verified

... Preno is simple and easy to learn and the support service is quick and reliable. I was really concerned when changing over but the support was great and the support continues. #reservations are quick and easy #checkin is simple and it has all the features you require. It also allows you to personalise ...

motel manager

4 months ago

Verified

... Preno continues to add to their software improving it all the time. The only area i have issues with are invoicing and integrations with Xero as many invoices are duplicated and it causes us a bit of ...

motel manager

4 months ago

Verified

... Preno continues to add to their software improving it all the time. The only area i have issues with are invoicing and integrations with Xero as many invoices are duplicated and it causes us a bit of ...

motel manager

4 months ago

Verified

... Preno is easy to use, has everything you need and the support is fantastic ...

motel manager

4 months ago

Verified

... Preno is simple and easy to learn and the support service is quick and reliable. I was really concerned when changing over but the support was great and the support continues. #reservations are quick and easy #checkin is simple and it ...

Property Manager

4 months ago

Verified

... I recently joined Preno and found the onboarding assistantce from Jessica to be easy and seamless. Speaking with the same person each time to problem solve and walk through the set up rather than a ...

Property Manager

4 months ago

Verified

... I recently joined Preno and found the onboarding assistantce from Jessica to be easy and seamless. Speaking with the same person each time to problem solve and walk through the set up rather than a ...

Owner/Operator

4 months ago

Verified

... Time saving - Easy to use ...

Owner/Operator

4 months ago

Verified

... More space for guest information & flags for guest notes, dates of arrival l& departure transferring to xero invoicing, and Separate AGENTS (Online booking agents) from Companies who book directly. ...

Owner/Operator

4 months ago

Verified

... More space for guest information & flags for guest notes, dates of arrival l& departure transferring to xero invoicing, and Separate AGENTS (Online booking agents) from Companies who book directly. ...

Owner/Operator

4 months ago

Verified

... Easy setup. Helpful staff with real people to talk to Invoicing straight to Xero. They are open to change and are updating all the time. ...

Owner/Operator

4 months ago

Verified

... More space for guest information & flags for guest notes, dates of arrival l& departure transferring to xero invoicing, and Separate AGENTS (Online booking agents) from Companies who book directly. ...

Owner/Operator

4 months ago

Verified

... More space for guest information & flags for guest notes, dates of arrival l& departure transferring to xero invoicing, and Separate AGENTS (Online booking agents) from Companies who book directly. ...

Owner/Operator

4 months ago

Verified

... More space for guest information & flags for guest notes, dates of arrival l& departure transferring to xero invoicing, and Separate AGENTS (Online booking agents) from Companies who book directly. ...

Owner/Operator

4 months ago

Verified

... More space for guest information & flags for guest notes, dates of arrival l& departure transferring to xero invoicing, and Separate AGENTS (Online booking agents) from Companies who book directly. ...

General Manager

4 months ago

Verified

... Only thing, which may not be possible... for third party bookings if the system could recognise phone numbers for repeat / returning guests - as Booking.com and Expedia for example generate a new ...

General Manager

4 months ago

Verified

... Only thing, which may not be possible... for third party bookings if the system could recognise phone numbers for repeat / returning guests - as Booking.com and Expedia for example generate a new ...

managing director

4 months ago

Verified

... Nothing needs to change as Preno is very active in keeping abreast of market conditions and are always looking to improve for the advantage of the client and the low staff is a great plus when ...

managing director

4 months ago

Verified

... Our ability to take total control of our inventory and real time ability change anything at moments notice reacting to market conditions. ...