FMX (Facilities Management Express) vs. hub OS Maintenance:
Which Is Right for You?

The Decision

When evaluating hotel maintenance software, your primary goal is to find a solution that enhances operational efficiency, improves communication, and offers reliable support. Both FMX and hub OS aim to streamline your maintenance and facilities management tasks, but they do so with different strengths. FMX provides a straightforward approach primarily focused on work order tracking, while hub OS offers a broader suite of features, including preventive maintenance, asset management, and extensive integrations. Which solution aligns best with your hotel’s needs?

FMX is designed for facilities managers seeking simple, manual work order management, but it lacks advanced features and recent reviews. Conversely, hub OS boasts a rich feature set, more recent user feedback, and a larger, more engaged customer base. The core question remains: do you need a basic work order system or a fully integrated maintenance platform?

Is FMX or hub OS Better for Hotels?

Both FMX and hub OS address the fundamental need for maintenance tracking, but their scope and complexity differ significantly. FMX offers a basic, cloud-based work order tracker with a calendar view, making it suitable for smaller hotels or those with minimal maintenance needs. However, it does not integrate with PMS systems and has limited features, which can hinder scalability.

Hub OS, on the other hand, provides a comprehensive suite of tools, including work orders, recurring tasks, asset logs, inspections, and preventative maintenance planning. Its ability to integrate with over 23 partners like Oracle Hospitality and Mews makes it a more adaptable choice for larger or tech-forward hotels. Notably, hub OS also covers legal inspections and offers QR code asset identification, features FMX cannot match.

Are you looking for a simple task manager or a full maintenance platform? Your decision hinges on this scope.

FMX vs hub OS: Which Should Your Hotel Choose?

If your hotel needs a straightforward, easy-to-implement work order system with minimal technical requirements, FMX could suffice. Its simplicity might appeal to small properties or teams that prioritize basic tracking without the complexity of integrations. However, its limited features and lack of recent reviews mean it may fall short as your operations grow.

If your hotel requires detailed, customizable maintenance workflows, asset management, and integration with other property systems, hub OS is the superior option. It has 175 reviews in the last six months—significantly more recent and frequent than FMX's single review—indicating a more active user base and ongoing product development. For properties seeking to improve efficiency and data-driven decision-making, hub OS is clearly the better fit.

Given the review data, the more recent and abundant reviews for hub OS make it the more reliable choice.

Is FMX or hub OS Easier to Use?

FMX’s interface, with multiple dropdown menus, is described as “fairly easy to use,” but its onboarding scores are average at 3/5, suggesting some room for improvement. The lack of integration also means your team might spend extra time manually updating systems or switching platforms.

In contrast, hub OS receives a near-perfect ease-of-use rating of 4.84/5, with users praising its intuitive, user-friendly interface—even for staff unfamiliar with tech. Its onboarding score of 4.73/5 further indicates a smooth setup process and quick staff adoption.

Edge: hub OS.

Which Has Better Features: FMX or hub OS?

FMX primarily offers work order management—a single core feature—without additional functionalities. It lacks asset logs, inspections, preventative maintenance, notifications, or budget forecasting, limiting its capacity for comprehensive facilities management.

hub OS boasts 9 distinct features, including work orders, recurring tasks, asset maintenance logs, custom inspections, preventative maintenance planning, notifications, and even CapEx budgeting. Its asset QR codes and offline mobile app extend functionality—features FMX does not provide.

Edge: hub OS.

Which Has Better Customer Support: FMX or hub OS?

FMX’s customer support scores 4/5, but review comments are scarce—one mentions decent service tracking software, with no detailed feedback. The limited review activity suggests less ongoing engagement or recent support experiences.

hub OS, with a customer support rating of 4.78/5, benefits from frequent, recent reviews. Customers cite “responsive and effective” support, and many appreciate the company’s close relationship and ongoing assistance.

Edge: hub OS.

Which Has More Integrations: FMX or hub OS?

FMX has no verified integrations or partners, which could restrict your ability to connect with other hotel systems or tools. This limitation might require manual data entry or workarounds, especially as your hotel’s tech stack expands.

hub OS integrates with 23 verified partners, including major property management and booking systems like Mews, Oracle Hospitality, and Signify. This extensive list supports smoother workflows and reduces manual effort.

Edge: hub OS.

Which Do Hoteliers Rate Higher: FMX or hub OS?

FMX has only one recent review with a 3.5/5 rating, providing limited insights into user satisfaction. Its lack of recent reviews suggests a smaller or less active user base, which diminishes confidence in ongoing support or product updates.

hub OS, with 175 reviews in the last six months and an overall rating of 4.84/5, enjoys high praise from users across various hotel segments. Its latest reviews highlight ease of use, reliability, and excellent support, reinforcing its reputation among hoteliers.

Edge: hub OS.

How Much Do FMX and hub OS Cost?

Both products do not publicly list pricing details or offer trial information, making it difficult to compare costs directly. Pricing may be customized based on hotel size, features, and integrations, so contact vendors for detailed quotes.

What Type of Hotel Should Use FMX?

• Hotels that need a straightforward work order tracking system without extensive features.
• Small properties or boutique hotels with limited maintenance needs.
• Teams seeking quick deployment without complex integrations.
• Hotels on a tight budget or with minimal operational complexity.

Not ideal if you:

• Require advanced asset management or preventative maintenance.
• Need integration with PMS or other hotel systems.
• Have a large or complex property portfolio.
• Seek detailed reporting and analytics.

What Type of Hotel Should Use hub OS?

• Hotels of all sizes, especially those with multiple properties or complex operations.
• Hotels wanting robust maintenance planning and asset management.
• Properties that value integrations with other systems.
• Hotels aiming for real-time tracking, detailed reporting, and proactive maintenance.
• Hotels in regions where hub OS has a strong presence and support.

Not ideal if you:

• Need a simple, low-cost solution with minimal features.
• Are a very small property with minimal maintenance tasks.
• Require iOS support immediately, as some users report current limitations.

hub OS vs FMX: The Bottom Line for Hotels

The core difference lies in scope: FMX offers basic work order management, while hub OS provides a comprehensive maintenance platform. If your hotel demands an all-in-one solution with integrations, asset management, and extensive features, hub OS is the clear winner.

Choose FMX if your needs are minimal, budget-conscious, and focused solely on tracking work orders without integration or advanced features. Its simplicity might suit very small properties or those just starting to digitize maintenance.

Opt for hub OS if your hotel values detailed management, integration capabilities, and scalable features. Its recent reviews and higher ratings indicate it’s more aligned with modern hotel operations seeking efficiency and data-driven decisions.

Our Verdict

In summary, hub OS Maintenance emerges as the stronger choice due to its higher review count, more recent feedback, and extensive feature set. Its ability to integrate with multiple systems and manage a broad range of maintenance tasks makes it suitable for most mid-sized to large hotels.

FMX remains a viable option for hotels with very basic needs or tight budgets, but its limited features and lack of recent reviews suggest it may not support your hotel’s growth over time.

For hotels prioritizing a complete, integrated maintenance solution with ongoing support and updates, hub OS is the recommended platform.