IN-Gauge (by Frontline Performance Group) vs. Plusgrade:
Which Is Right for You?

The Decision

Choosing between IN-Gauge by Frontline Performance Group and Plusgrade for your hotel’s upselling software hinges on your specific needs and priorities. Both platforms aim to boost revenue through guest upgrades and ancillary sales, but they approach this goal differently—IN-Gauge offers a comprehensive performance and team engagement system, while Plusgrade emphasizes automation and guest experience. Your decision should align with whether your focus is on operational control and team analytics or on maximizing automation and guest satisfaction.

IN-Gauge is known for its detailed analytics, team management features, and extensive supporting tools, but Plusgrade’s simpler, automated approach has won more recent reviews, making it the more reviewed and actively used system today. Does your hotel prioritize deep insights and team development, or is streamlining upsells with minimal manual effort more important?

Is IN-Gauge or Plusgrade Better for Hotels?

Both IN-Gauge and Plusgrade target revenue growth through upselling, but they differ markedly in scope and depth. IN-Gauge offers a suite of features including analytics, offer controls, and ancillary merchandising—ideal for hotels that want to manage every detail of their upsell strategy and monitor staff performance. Conversely, Plusgrade provides a straightforward, automated platform focused on pre-arrival upgrades, suited for hotels seeking easy implementation and fast results.

IN-Gauge’s platform is more complex, with nine exclusive features and deeper integrations, which can be beneficial for large, multi-property operations seeking granular control. Plusgrade, with only two unique features but a broader integration network, is better suited for properties that prefer automation and minimal manual oversight. Do you prefer a platform with comprehensive management capabilities or one that emphasizes automation and simplicity?

IN-Gauge vs Plusgrade: Which Should Your Hotel Choose?

If your hotel needs detailed analytics, performance reporting, and extensive controls over upsell offers, IN-Gauge is the better fit. Its 92 reviews—the highest of the two—highlight its robust support, customizable features, and strong impact on revenue, especially for luxury and branded hotels.

On the other hand, if your focus is on maximizing ancillary revenue with minimal management effort, Plusgrade’s 29 reviews underscore its ease of use, automation, and proven ability to quickly improve RevPAR. For properties with a tech-savvy staff wanting to minimize manual tasks, Plusgrade offers a compelling, straightforward solution. Is your priority on deep control and analytics or on automation and speed?

Is IN-Gauge or Plusgrade Easier to Use?

Both platforms boast high ease-of-use ratings—IN-Gauge at 4.76/5 and Plusgrade at 4.75/5—indicating strong user satisfaction. IN-Gauge’s onboarding process is rated 4.78/5, with reviews praising its intuitive interface and helpful support team, especially noting its onboarding and ongoing training sessions.

Plusgrade’s slightly lower onboarding score of 4.39/5 reflects some user requests for more flexible setup options. However, users generally find its automation straightforward, reducing the learning curve. Edge: IN-Gauge, for its slightly higher onboarding ratings and extensive support, making staff adoption smoother.

Which Has Better Features: IN-Gauge or Plusgrade?

IN-Gauge has 9 exclusive features, including advanced analytics, offer suppression, and on-property upsell support, which are absent in Plusgrade. These tools allow granular control over upsell campaigns, staff performance monitoring, and ancillary merchandising, giving your team detailed oversight.

Plusgrade offers 2 unique features—Segmentation and Offer Orchestration—that focus on targeted upsell campaigns across different stages of the guest journey. While more streamlined, it lacks the depth of analytics and control found in IN-Gauge. For comprehensive management, IN-Gauge’s larger feature set provides an edge.

Which Has Better Customer Support: IN-Gauge or Plusgrade?

IN-Gauge’s customer support scores 4.9/5, with reviews emphasizing personalized, prompt assistance from dedicated consultants like Lauren and Alfredo. Customers frequently praise the ongoing support, training, and tailored guidance that help maximize platform value.

Plusgrade’s support rating is 4.79/5, also highly regarded, but some users note room for more responsive or proactive engagement. Given the recent reviews and higher support score, edge: IN-Gauge, especially for hotels valuing dedicated support and training.

Which Has More Integrations: IN-Gauge or Plusgrade?

Plusgrade boasts 16 verified integrations, including popular PMS and booking systems like Mews, SiteMinder, and RMS, providing greater flexibility for diverse hotel tech stacks. IN-Gauge has only 3 verified partners, including Oracle Hospitality, Shiji, and Stayntouch.

If seamless integration with a wide range of systems is critical, Plusgrade’s broad partner network offers a clear advantage. Edge: Plusgrade, for its extensive integrations that facilitate easier setup and ongoing operations.

Which Do Hoteliers Rate Higher: IN-Gauge or Plusgrade?

IN-Gauge’s 92 reviews, more recent and detailed, reveal a 97% likelihood to recommend and an average rating of 80.1/100. Hotels across segments, especially luxury and branded, praise its impact on revenue and team engagement.

Plusgrade’s 29 reviews show a slightly lower overall score, with a 93% likelihood to recommend and a 72/100 rating. Its users appreciate automation but have noted less frequent updates and some integration challenges.

Edge: IN-Gauge, for broader, more recent positive feedback and higher ratings, especially among luxury and branded hotels.

How Much Do IN-Gauge and Plusgrade Cost?

Both products are priced at a base of $400, with no freemium options, monthly flat fees, or implementation charges. Exact costs beyond the base are not specified, but the identical pricing model simplifies comparison.

Since costs are equal, your decision should be based on value and features rather than price.

What Type of Hotel Should Use IN-Gauge?

• Hotels that want comprehensive control over upselling programs, including detailed analytics, offer management, and staff performance tracking.
• Teams that need integrated digital training and incentive programs to motivate staff and improve revenue.
• Properties with complex operations requiring fine-tuned offer suppression and approval controls.
• Hotels seeking to optimize ancillary revenue across multiple channels, including food and beverage.
• Not ideal if your hotel prefers a plug-and-play solution without extensive setup or customization.

What Type of Hotel Should Use Plusgrade?

• Hotels that prioritize automation in upselling, with limited need for detailed analytics or manual controls.
• Properties seeking quick implementation and results, especially in revenue recovery or during periods of lower occupancy.
• Hotels with a tech-savvy staff wanting seamless integration across booking, pre-arrival, and post-stay stages.
• Resorts and smaller chains looking to maximize room upgrades and ancillary sales without heavy management overhead.
• Not ideal if your hotel requires extensive analytics, granular controls, or customized offer management.

IN-Gauge vs Plusgrade: The Bottom Line for Hotels

In essence, IN-Gauge offers a detailed, control-heavy platform designed for large or complex hotel operations seeking in-depth analytics and staff performance management. Its higher review count and recent positive feedback make it the more trusted option today.

If your hotel needs extensive control, detailed reporting, and staff engagement tools, IN-Gauge is the better choice. It’s especially suited for luxury brands and multi-property groups aiming to optimize every aspect of their upselling.

Conversely, if you value ease of use, automation, and rapid deployment, Plusgrade delivers a streamlined experience with broad integrations and proven revenue impact. It’s ideal for properties that want to quickly enhance guest satisfaction and revenue with minimal manual effort.

For most hotels looking for a robust, well-supported upselling system with recent positive reviews, IN-Gauge stands out as the recommended choice. It offers a comprehensive approach that aligns with the needs of larger, more complex operations.

Note: This comparison is based on current review data and feature sets. Hotel teams should evaluate demos and support options to confirm the best fit for their specific requirements.