Global Payments vs. ROH:
Which Is Right for You?

The Decision

Choosing between Global Payments by Global Payments and ROH by ROH for your hotel’s payment processing needs hinges on your specific operational requirements. Both platforms aim to streamline payments, but their core features, user feedback, and market presence differ significantly. Global Payments offers a broad, scalable payment infrastructure, while ROH is tailored explicitly for hospitality automation. Which product aligns better with your hotel’s current priorities?

Is Global Payments or ROH Better for Hotels?

Global Payments presents a comprehensive payment processing platform capable of handling various transaction volumes and methods, making it suitable for larger hotels or those with complex needs. However, it has no recent reviews or active user feedback, which raises questions about ongoing support and real-world performance. Conversely, ROH boasts 65 recent reviews, a near-perfect ease of use rating, and a 99% likelihood to recommend—indicating a highly trusted solution among hotel operators.

While Global Payments promises integration with existing POS and e-commerce systems, it lacks verified partners and recent user insights. ROH, on the other hand, excels in automating payments, invoicing, and notifications, directly addressing operational inefficiencies common in hospitality. Are you prioritizing a proven, user-rated platform or a broad, scalable infrastructure?

ROH vs Global Payments: Which Should Your Hotel Choose?

If your hotel needs a user-friendly, specialized payments platform that automates invoicing, manages guest payments efficiently, and integrates seamlessly, ROH is the clear choice. Its high review volume and recent positive feedback confirm its reliability in hospitality settings. But if your hotel requires a scalable, enterprise-level payment system capable of supporting high transaction volumes without specific hospitality features, Global Payments might seem appealing—though its lack of recent reviews diminishes confidence.

For hotels focused on guest experience, operational automation, and quick onboarding, ROH’s 4.92/5 onboarding rating and 4.97/5 support score make it stand out. Meanwhile, Global Payments’ lack of recent review data should give pause unless your team has pre-existing relationship or specific technical needs that only a broad payment processor can support.

Is Global Payments or ROH Easier to Use?

ROH’s user experience is highly rated at 4.95/5, with reviews emphasizing its intuitive interface, quick setup, and minimal questions from clients. Users frequently highlight how easy it is for staff and guests to operate, with no significant issues reported. Conversely, Global Payments’ UI/UX ratings are not available, and there are no recent reviews to gauge ease of adoption or ongoing user satisfaction.

Given the clear, current positive feedback, it’s evident ROH provides a smoother, more accessible experience. Edge: ROH.

Which Has Better Features: Global Payments or ROH?

ROH’s feature set is extensive, with 19 functionalities tailored for hospitality, including refund management, pre-authorizations, payment splitting, recurring payments, Apple Pay, Google Pay, chargeback management, tokenization, and PCI compliance. These features directly improve cash flow, security, and flexibility. Global Payments, by comparison, offers no verified features or integrations, making it difficult to assess its capabilities.

ROH’s comprehensive feature list, combined with support for multiple card types and payment methods, provides your hotel with a versatile, secure payment environment. Edge: ROH.

Which Has Better Customer Support: Global Payments or ROH?

ROH’s support and onboarding ratings are near perfect at 4.97/5, with recent reviews praising its responsiveness and ease of getting started. Users note that support staff are great, and onboarding is smooth. In contrast, Global Payments’ support ratings are unavailable, and there are no recent reviews to verify the quality of customer service.

In hospitality, responsive support and efficient onboarding are critical. With ROH clearly ahead in this area, your team will likely find assistance more reliable. Edge: ROH.

Which Has More Integrations: Global Payments or ROH?

ROH has one verified partner, Oracle Hospitality, indicating limited but targeted integration options. It also provides a broad set of functionalities designed specifically for hotels. Global Payments, however, has no verified partners, which suggests limited or no direct integrations with your existing hotel systems.

If seamless integration with your property management or POS systems is a priority, ROH’s existing partnership with Oracle Hospitality provides a tangible advantage. Edge: ROH.

Which Do Hoteliers Rate Higher: Global Payments or ROH?

ROH’s 65 recent reviews, along with a 9.91/5 NPS score and 99% likelihood to recommend, reflect extremely high satisfaction among hotel users. Hotel segments such as luxury, resorts, and branded hotels frequently praise its ease of use and operational benefits. Conversely, Global Payments has no recent reviews or ratings, providing no recent user sentiment to weigh.

In terms of current hotelier satisfaction, ROH is the clear leader. Its proven track record and strong word-of-mouth make it the more trusted solution. Edge: ROH.

How Much Do Global Payments and ROH Cost?

Global Payments does not list any pricing details, making comparison impossible based on current data. ROH’s base price is $100 per month, with no additional implementation or per-room fees. This transparent pricing model allows hotels to plan budgets effectively.

If your hotel values upfront, predictable costs, ROH’s clear pricing is advantageous. The lack of pricing info for Global Payments makes it difficult to evaluate value. Edge: ROH.

What Type of Hotel Should Use Global Payments?

Hotels that:

• Require a broad, scalable payment infrastructure capable of supporting high transaction volumes.
• Already have existing POS or e-commerce systems needing integration.
• Need a payment processor without specific hospitality features.
• Are prepared for a vendor with limited recent user feedback.

Not ideal if your hotel prefers specialized automation, quick onboarding, and a proven hospitality-focused platform.

What Type of Hotel Should Use ROH?

Hotels that:

• Want an easy-to-use, automation-focused payments platform.
• Value rapid onboarding and strong ongoing support.
• Need features like invoicing, payment scheduling, and real-time notifications.
• Are looking for a solution tailored explicitly to hospitality operations.

Not ideal if your hotel requires a broad enterprise payment platform or has complex, multi-system integration needs outside hospitality.

The Bottom Line for Hotels

ROH and Global Payments serve very different needs: ROH specializes in automating and simplifying payments within the hospitality realm, while Global Payments offers a broad, scalable infrastructure that may suit larger or more complex enterprise environments.

For hotels prioritizing ease, automation, and recent positive reviews, ROH is the clear choice. It boasts a high trust score, extensive features, and proven success in hospitality settings.

Global Payments might appeal if your hotel requires a customizable, large-volume processor with extensive integration capabilities, but its lack of recent reviews and specific hospitality features make it a less certain choice.

In conclusion, if your hotel values current user feedback and a platform built with hospitality needs in mind, ROH is the safer, more reliable option. If your priorities are volume and integration support, and you’re willing to accept less recent feedback, then Global Payments could be considered, though caution is advised.