Goguest Hotel Guest App (by Easygoband) vs. Hub OS Guest in Touch:
Which Is Right for You?

The Decision

Choosing the right guest app can transform your hotel’s guest experience and operational efficiency. Goguest Hotel Guest App by Easygoband and Hub OS Guest in Touch by hub OS are two prominent options that address guest communication and service management. While both platforms aim to facilitate contactless interactions, they diverge significantly in features, reviews, and overall market presence. Your decision hinges on your hotel’s priorities—are you seeking a highly rated, feature-rich platform or a more established, larger integration network?

Is Goguest Hotel Guest App or Hub OS Guest in Touch Better for Hotels?

Both Goguest and Hub OS are designed to enhance guest engagement and streamline operations, but they approach these goals differently. Goguest emphasizes guest-facing functionalities like in-room dining, activity reservations, and multi-lingual support, with a focus on revenue-driving features. Hub OS, on the other hand, centers on operational communication, maintenance, and inter-department collaboration, offering a broader scope for hotel management.

While Goguest boasts a higher overall rating and more recent reviews, it has fewer total reviews—22 compared to Hub OS’s 27. Both platforms are rated highly by users, with Goguest receiving a perfect 5/5 in its latest reviews, but Hub OS edges out slightly in customer support and recent user satisfaction. Are you prioritizing guest engagement features or operational management? Do recent reviews or broader hotel support matter more in your decision?

Goguest Hotel Guest App vs Hub OS Guest in Touch: Which Should Your Hotel Choose?

If your hotel needs a guest app with extensive customization, multi-lingual support, and revenue-focused modules, Goguest is the better fit. It’s ideal for luxury hotels and resorts aiming to upgrade guest interactions through features like hotel directories, local recommendations, and in-app payments, supported by a solid 4.69/5 overall rating based on 27 reviews.

Conversely, if your hotel requires a straightforward, contactless communication tool to improve operational efficiency, Hub OS offers proven strengths. It excels in incident reporting, maintenance, and inter-department communication, with a 4.69/5 rating from 25 recent reviews, making it suitable for properties prioritizing operational workflows over guest-facing modules.

Is Goguest Hotel Guest App or Hub OS Guest in Touch Easier to Use?

Goguest’s user experience is rated 4.82/5, with reviewers praising its intuitive interface and customizable modules that make onboarding straightforward. Its design focuses on guest engagement and revenue features, which many users find easy to navigate, even for less tech-savvy staff.

Hub OS boasts an almost identical ease-of-use rating at 4.87/5, with reviews emphasizing its straightforward interface for staff and management. Many users highlight its simple navigation and quick learning curve, especially for operational tasks like incident reporting and maintenance.

Edge: Hub OS.

Which Has Better Features: Goguest Hotel Guest App or Hub OS Guest in Touch?

Goguest offers five unique features that Hub OS lacks, such as automatic multi-lingual translations, a comprehensive hotel directory, guest profiles, local recommendations, and integrated payments—adding up to a total of 8 features. These features support revenue growth and guest personalization, making it a versatile platform for guest engagement.

Hub OS, however, does not provide these specialized modules but focuses on core operational features like maintenance management, incident tracking, and real-time communication. It supports 3 shared features with Goguest but offers a broader integration ecosystem with 23 verified partners, including major hotel management systems.

Edge: Goguest.

Which Has Better Customer Support: Goguest Hotel Guest App or Hub OS Guest in Touch?

Goguest scores 4.5/5 in support and onboarding ratings, with reviews highlighting its smooth implementation and responsive team. One user mentioned, “The support team was very helpful during setup, and the onboarding process was quick,” emphasizing their proactive approach.

Hub OS surpasses slightly with a 4.74/5 rating, and reviews commend its quick issue resolution and dedicated support staff. A typical comment: “Support is attentive and resolves issues swiftly, which keeps our operations running smoothly,” indicating strong ongoing assistance.

Edge: Hub OS.

Which Has More Integrations: Goguest Hotel Guest App or Hub OS Guest in Touch?

Hub OS boasts 23 verified integrations, including major brands like Oracle Hospitality, Mews, and SIHOT, along with several unique partners like HiJiffy and Infor. This extensive network allows for seamless data exchange, especially beneficial if your hotel is already using systems from these vendors.

Goguest’s six verified partners include Onity, Vingcard, and its own solutions, but it offers fewer integrations overall. If broad system compatibility and extensive third-party support are crucial, Hub OS holds a clear advantage.

Edge: Hub OS.

Which Do Hoteliers Rate Higher: Goguest Hotel Guest App or Hub OS Guest in Touch?

Hub OS enjoys a higher overall rating of 4.69/5, based on 25 recent reviews, with many properties praising its operational improvements. For instance, one hotelier highlighted how it “streamlined maintenance and inter-department communication,” boosting efficiency.

Goguest, with a perfect 5/5 rating from 22 reviews, is praised for its guest experience features, especially in luxury and resort segments. However, its smaller review base and absence of recent reviews make its score more volatile.

Edge: Hub OS.

How Much Do Goguest Hotel Guest App and Hub OS Guest in Touch Cost?

Goguest’s pricing starts at $400 per month with no trial, implementation fee, or freemium options, making it straightforward but potentially costly for smaller properties. Hub OS does not publish specific pricing, suggesting it may offer customized quotes depending on hotel size and needs.

Given the lack of transparent pricing for Hub OS, your team should expect to negotiate, especially for larger or multi-property implementations.

What Type of Hotel Should Use Goguest Hotel Guest App?

• Hotels that want to elevate guest engagement through personalized digital experiences.
• Resorts and luxury hotels emphasizing pre-arrival, in-stay, and post-stay communication.
• Properties seeking to increase ancillary revenue with in-app payments and local recommendations.
• Hotels looking for multi-lingual support to serve international guests.
• Teams that prioritize customizable modules and revenue-boosting features.

Not ideal if you prefer a simple, operational-focused platform without guest-facing functionalities or are budget-sensitive.

What Type of Hotel Should Use Hub OS Guest in Touch?

• Hotels that prioritize operational efficiency and inter-department communication.
• Properties seeking to improve maintenance workflows and incident management.
• Hotels that want a contactless communication solution integrated into daily operations.
• Teams that need real-time reporting and mobile access for on-the-go management.
• Hotels with existing extensive system integrations seeking broad compatibility.

Not ideal if your primary goal is guest engagement or revenue generation through app features.

The Bottom Line for Hotels

In summary, Goguest excels in guest-facing features, customization, and revenue opportunities, supported by an impressive 5/5 review score but fewer reviews overall. It’s best for luxury hotels, resorts, and properties eager to enhance guest experiences with personalized, multi-lingual interactions.

Hub OS, meanwhile, offers a more established and highly rated solution for operational management, boasting extensive integrations and a broad user base. Its focus on maintenance, incident reporting, and inter-department communication makes it well-suited for hotels seeking to streamline daily operations.

If your priority is a highly-rated, guest-centric app with advanced features, Goguest is the clear choice. However, if operational efficiency, system integrations, and broad hotel support are your main concerns, Hub OS provides the more reliable and versatile option.