Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
Revinate (Ivy) vs. RUNNR.ai:
Which Is Right for You?
TLDR
We analyzed 69 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Revinate shines when it comes to multi-channel guest communication — especially for brand properties (4.9/5) , with exclusive features like SMS text messaging and Guest History.
RUNNR.ai shines when it comes to automation of guest inquiries , with exclusive features like Broadcast Messaging and Pre-programmed Guest Notifications.
How Does Revinate (Ivy) Compare to RUNNR.ai?
Side-by-side ratings based on 69 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | Contact sales | From $400/mo |
| Verified Reviews | 35 | 34 |
What Are the Pros and Cons of Revinate (Ivy) vs RUNNR.ai?
After analyzing 69 verified reviews, Revinate users most value its multi-channel guest communication, customer engagement and satisfaction, automated responses and smart features, while RUNNR.ai users highlight automation of guest inquiries, improvement in guest satisfaction, multichannel communication. Click any theme to see what reviewers say.
|
|
|
|---|---|
| Pros | |
|
+
Multi-Channel Guest Communication
▾
|
+
Automation of Guest Inquiries
▾
|
|
+
Customer Engagement and Satisfaction
▾
|
+
Improvement in Guest Satisfaction
▾
|
|
+
Automated Responses and Smart Features
▾
|
+
Multichannel Communication
▾
|
|
+
Support and Response Time Issues
▾
|
+
Cost Efficiency
▾
|
| Cons | |
|
−
Technical Glitches and Improvements
▾
|
−
Integration with PMS/CRM
▾
|
|
−
Customization and Flexibility
▾
|
−
Potential Technology Improvements
▾
|
|
−
Flexibility and Customization
▾
|
|
Revinate vs RUNNR.ai: Rankings by Hotel Segment
How each product ranks among Guest Messaging Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
|
|
|---|---|---|
| Small (10-24 rooms) ▾ | #21 2 reviews | #15 4 reviews |
| Mid-Size (25-74 rooms) ▾ | #13 23 reviews | #14 17 reviews |
| Large (75-199 rooms) ▾ | #15 5 reviews | #21 2 reviews |
| X-Large (200+ rooms) | #14 3 reviews | #13 3 reviews |
By Property Type
| Segment |
|
|
|---|---|---|
| Boutique ▾ | #21 10 reviews | #14 15 reviews |
| Luxury ▾ | #19 9 reviews | #13 12 reviews |
| Branded / Chain ▾ | #15 13 reviews | #19 7 reviews |
| Extended Stay | #18 2 reviews | #15 2 reviews |
By Region
| Segment |
|
|
|---|---|---|
| North America ▾ | #8 35 reviews | #27 0 reviews |
| Europe ▾ | #22 0 reviews | #7 29 reviews |
| Asia Pacific | #17 0 reviews | — |
The Decision
Choosing the right guest messaging software can transform your hotel’s guest interactions, operational efficiency, and revenue. Revinate’s Ivy offers a long-standing, extensively reviewed AI communication platform, while RUNNR.ai presents a newer, highly-rated automation solution with a strong global presence. Both aim to streamline guest communication, but their approaches and capabilities differ significantly. Your decision hinges on your hotel’s specific needs: do you want a proven, feature-rich platform or a modern, highly scalable AI assistant?
Is Revinate or RUNNR.ai Better for Hotels?
Revinate (Ivy) and RUNNR.ai both aim to enhance guest engagement and automate communication, but they diverge in maturity, features, and scope. Revinate has a higher review count (33 reviews, all recent) and scores a solid 4.82/5, emphasizing its established presence, multi-channel messaging, and integration options. RUNNR.ai, with 31 reviews and a perfect 75.96/100 HTR score, shines in automation and AI capabilities, especially for properties seeking high customization and scalability.
Both tools address common hotel pain points—guest communication, operational costs, and upselling. However, Revinate’s approach leverages years of development, offering more proven features, while RUNNR.ai focuses on automation depth and broad integrations. Which aligns better with your hotel’s current priorities—a trusted, comprehensive platform or a cutting-edge AI assistant?
Revinate vs RUNNR.ai: Which Should Your Hotel Choose?
If your hotel needs a well-established, feature-rich guest messaging platform with proven reliability, go with Revinate. It suits hotels that value extensive reporting, multi-channel messaging (SMS, WhatsApp), and a mature partner to support complex operations, especially in North American markets. On the other hand, if your hotel prioritizes high automation, multilingual support, and a platform with a broader range of features like guest reviews and campaign management, RUNNR.ai is the stronger choice, particularly for properties looking to scale globally.
Revinate’s current review count and recent feedback make it the more validated option, but if you’re a hotel that relies heavily on automation, RUNNR.ai’s 38 unique features might tip the scales. Consider your property’s acuity for customization, integration needs, and regional presence when choosing.
Is Revinate or RUNNR.ai Easier to Use?
Revinate scores 4.92/5 in ease of use, with users praising its intuitive interface, straightforward onboarding, and seamless PMS integration—especially with ChoiceADVANTAGE and Opera. Its high rating reflects a mature, user-friendly system that staff can adopt with minimal fuss, supported by solid onboarding ratings (4.7/5) and positive support feedback.
RUNNR.ai also scores highly, at 4.84/5, with reviews indicating a simple setup and a clean, accessible interface. However, given Revinate’s larger user base and more recent reviews, it demonstrates a slightly more reliable and familiar experience.
Edge: Revinate.
Which Has Better Features: Revinate or RUNNR.ai?
Revinate offers 12 core shared features, with five exclusive features like SMS messaging, guest history, open API, mobile app, and secured data protection—covering basic communication needs effectively. RUNNR.ai, by contrast, boasts 38 features, including advanced tools like broadcast messaging, automated workflows, upsell tracking, guest reviews campaigns, sentiment analysis, and a native desktop app.
While Revinate’s features are sufficient for many hotels, RUNNR.ai’s extensive suite supports complex automation, targeted marketing, and detailed analytics. The number of unique features indicates RUNNR.ai’s focus on automation and scalability.
Edge: RUNNR.ai.
Which Has Better Customer Support: Revinate or RUNNR.ai?
Revinate’s support scores 4.88/5, with reviews highlighting responsive, knowledgeable service and helpful onboarding. Users frequently mention the support team’s quick response times, though some note occasional delays, especially during interface troubleshooting.
RUNNR.ai’s support ratings are slightly lower at 4.81/5, but reviews still commend the team’s professionalism and promptness. Given Revinate’s longer track record and recent reviews, it edges out in consistency and reliability.
Edge: Revinate.
Which Has More Integrations: Revinate or RUNNR.ai?
Revinate offers integrations with 98 verified partners, including popular PMS and CRM systems like Mews, Oracle Hospitality, and Stayntouch, plus specialized tools like Incite Response and STR. This broad ecosystem allows HotelTech to connect with most existing systems, reducing manual work.
RUNNR.ai has 17 verified integrations, with key partners like Great Stay App, Lighthouse, and VIPS. While fewer in number, the integrations cover essential hospitality channels but may require additional development for extensive connectivity.
Edge: Revinate.
Which Do Hoteliers Rate Higher: Revinate or RUNNR.ai?
Revinate’s reviews are recent and more numerous, with a score of 4.82/5 from 33 reviews, predominantly favoring its stability and feature set. Hotel segments like independent and branded hotels rate it very highly, often citing ease of use and robust support.
RUNNR.ai’s reviews, though slightly fewer, have a perfect 75.96/100 score, indicating high satisfaction among early adopters, especially with automation and multilingual support. However, hotel ratings tend to be lower or nonexistent in some segments, likely due to its newer market presence.
Edge: Revinate.
How Much Do Revinate and RUNNR.ai Cost?
Revinate does not publicly disclose pricing details; it typically offers custom quotes based on hotel size and needs. Expect a higher investment reflective of its comprehensive feature set and long-standing market presence.
RUNNR.ai’s starting price is $400/month, with no free tier or trial, making it more accessible for smaller properties or those testing automation solutions. Additional costs may accrue with larger property counts or advanced features.
What Type of Hotel Should Use Revinate?
Hotels that benefit most from Revinate:
- Hotels seeking a mature, reliable guest messaging system
- Properties that need multi-channel communication (SMS, WhatsApp)
- Hotels with complex reporting and guest data management needs
- Hotels in North America looking for regional support and integrations
- Hotels prioritizing support and onboarding quality
Not ideal if:
- You prefer a newer, purely automation-focused platform
- You have limited budget or want a free trial first
- Your property operates primarily outside North America
What Type of Hotel Should Use RUNNR.ai?
Hotels that should consider RUNNR.ai:
- Hotels seeking high levels of automation and AI-driven responses
- Properties aiming for multilingual, instant guest engagement
- Hotels looking for a scalable platform with many features
- Hotels in Europe, Asia Pacific, or other regions where RUNNR.ai has a presence
- Hotels focused on operational efficiency and upselling opportunities
Not ideal if:
- You need extensive third-party integrations (beyond 17)
- Your hotel is less tech-savvy or prefers simpler tools
- You operate mainly in regions with limited RUNNR.ai support
The Bottom Line for Hotels
Revinate and RUNNR.ai serve overlapping but distinct roles in guest communication. Revinate’s Ivy provides a proven, feature-rich platform with high customer ratings, especially suited for hotels in North America needing reliable multi-channel messaging and comprehensive integrations. RUNNR.ai excels in automation, AI-driven responses, and cost-effective scalability, making it ideal for properties prioritizing operational efficiency and global reach.
If your hotel values a mature system with extensive support and integrations, Revinate is the safer, well-established choice. Conversely, if your focus is on automating repetitive tasks and harnessing AI for guest engagement, RUNNR.ai offers a flexible, innovative solution better suited for aggressive growth and automation.
In summary, for most hotels, the more recent reviews and higher score of Revinate position it as the more trusted, stable option. However, if your hotel’s strategy emphasizes automation and modern AI features, RUNNR.ai presents a compelling, budget-friendly alternative.
Which Features Does Revinate (Ivy) Have That RUNNR.ai Doesn't (and Vice Versa)?
According to HTR's product database, Revinate (Ivy) and RUNNR.ai share 12 features. Here are the key differences — features one has that the other lacks.
| Feature |
|
|
|---|---|---|
| Automated Workflows | ||
| Broadcast Messaging | ||
| Guest History | ||
| Mobile App | ||
| Offer Campaigns | ||
| Open API | ||
| Room Upgrades Campaigns | ||
| SMS text messaging | ||
| Secured Data Protection | ||
| Tasks & Checklists | ||
| Upsell Fulfillment Tracking |
Showing top differences. 31 more features differ between these products.
Revinate vs RUNNR.ai: The Bottom Line
What hoteliers love
The ability to capture guest data and communicate through multiple channels, including phone info pre-call and text messaging, is highly valued. This... The ability to capture guest data and communicate through multiple channels, including phone info pre-call and text messaging, is highly valued. This feature enhances the guest experience by allowing for personalized and timely interactions, helping in both guest satisfaction and operational efficiency.
Revinate/Ivy allows properties to address guest issues before they escalate, leading to improved satisfaction scores. Features like pre-arrival texts... Revinate/Ivy allows properties to address guest issues before they escalate, leading to improved satisfaction scores. Features like pre-arrival texts and prompt responses to queries enhance the guest experience significantly.
Ivy's smart response feature helps significantly during peak times by addressing common guest queries efficiently. Users highlight that guests appreci... Ivy's smart response feature helps significantly during peak times by addressing common guest queries efficiently. Users highlight that guests appreciate the welcome texts and check-ins from Ivy, making communication smoother and more efficient.
Where hoteliers push back
Users have reported occasional technical glitches such as Ivy getting confused with informal vocabulary, delays in messages, and issues with automatio... Users have reported occasional technical glitches such as Ivy getting confused with informal vocabulary, delays in messages, and issues with automation. Continuous improvements and updates are suggested to enhance the reliability of the system.
There is a desire for more customization options, especially concerning chat templates and organizing responses based on specific property needs. Bett... There is a desire for more customization options, especially concerning chat templates and organizing responses based on specific property needs. Better organization capabilities would help teams manage communications more effectively.
Ranks higher for
Unique capabilities
What hoteliers love
RUNNR.ai automates the majority of guest inquiries, significantly reducing the workload on reception staff. The system provides instant, human-like re... RUNNR.ai automates the majority of guest inquiries, significantly reducing the workload on reception staff. The system provides instant, human-like responses, often without guests realizing they are interacting with AI, thereby enhancing both efficiency and guest experiences.
RUNNR.ai significantly improves guest satisfaction by enabling more efficient communication, allowing guests to receive quick responses and personal a... RUNNR.ai significantly improves guest satisfaction by enabling more efficient communication, allowing guests to receive quick responses and personal attention, which boosts their overall experience.
While RUNNR.ai supports WhatsApp and online platforms, suggestions include diversifying communication channels to include options like SMS, broadening... While RUNNR.ai supports WhatsApp and online platforms, suggestions include diversifying communication channels to include options like SMS, broadening reach especially in regions where WhatsApp is less common.
Where hoteliers push back
Users desire more seamless integration with Property Management Systems. While some progress has been made, expanding integration options would free u... Users desire more seamless integration with Property Management Systems. While some progress has been made, expanding integration options would free up additional staff time and improve system usability.
Users suggest enhancements such as Gmail integration, as well as more robust connectivity and communication options to further leverage the system's p... Users suggest enhancements such as Gmail integration, as well as more robust connectivity and communication options to further leverage the system's potential.
Ranks higher for
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About Revinate (Ivy) vs RUNNR.ai
Can Revinate (Ivy) replace RUNNR.ai?
It depends on your requirements. Revinate (Ivy) and RUNNR.ai share many core Guest Messaging Software features, but each has unique capabilities. Revinate (Ivy) offers 98 verified integration partners, while RUNNR.ai offers 18. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. Revinate (Ivy) leads in ease of use at 4.9/5 vs 4.8/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Revinate (Ivy) or RUNNR.ai offer a free plan?
Revinate (Ivy): No. RUNNR.ai: No. Neither product currently offers a free tier. Most Guest Messaging Software vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Revinate (Ivy) and RUNNR.ai?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Revinate has an HT Score of 26 and RUNNR.ai has 76. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
What Other Guest Messaging Software Comparisons Are Hoteliers Reading?
Explore more head-to-head comparisons based on verified hotelier reviews.
Contents
Get personalized product recommendations
Product recommendations advisor
