GraceSoft Easy Innkeeping vs. Haip PMS Cloud:
Which Is Right for You?

The Decision

Choosing the right hotel management software can significantly impact your operations, guest experience, and revenue. GraceSoft Easy Innkeeping and Telivity’s Haip PMS Cloud aim to streamline hotel management, but they serve different hotel types and operational needs. GraceSoft offers a feature-rich, well-established platform with extensive reviews, while Telivity provides a modern, AI-driven system with a focus on independent and boutique hotels. Which platform is better suited to your hotel's unique needs?

Is GraceSoft Easy Innkeeping or Telivity’s Haip PMS Cloud Better for Hotels?

GraceSoft Easy Innkeeping is a long-standing software with 11 recent reviews and a 4.78/5 onboarding score, indicating strong user satisfaction. Telivity’s Haip PMS Cloud, however, lacks reviews and a recent review count, making its effectiveness harder to verify. GraceSoft’s strengths lie in its deep feature set and established support, whereas Telivity emphasizes AI capabilities and ease of management for smaller properties. Do you prioritize proven reliability or innovative automation?

GraceSoft vs Telivity: Which Should Your Hotel Choose?

If your hotel needs comprehensive features like multi-currency support, guest communication, online check-in/out, and a booking engine, GraceSoft is the clear winner. Its extensive feature list (38 unique features) and 5-star customer support make it ideal for hotels seeking a versatile, all-in-one management system. Conversely, if your hotel is a boutique or independent property looking for a modern, cloud-based PMS with AI-driven insights and simple operations, Telivity’s platform might appeal despite its limited review data.

However, with zero verified reviews or ratings, Telivity’s reliability remains unproven. For most hotels, GraceSoft’s proven track record makes it the safer choice.

Is GraceSoft or Telivity Easier to Use?

GraceSoft scores 4.64/5 for ease of use, with positive comments on its intuitive interface and onboarding process, which averages a 4.78/5 rating. Its long history and multiple features have been refined over years, helping staff adapt smoothly. Telivity, lacking any user ratings or reviews, makes this comparison impossible. Based on available data, GraceSoft clearly offers a more user-friendly experience.

Edge: GraceSoft.

Which Has Better Features: GraceSoft or Telivity?

GraceSoft boasts 38 unique features including online booking, POS, guest CRM, automated night audit, and multi-lingual support. It integrates tools for shift planning, employee messaging, and guest communication, providing a full suite to manage daily hotel operations. Telivity’s core offering is limited to nine shared features, with only RevPaR & ADR reports as exclusive features, and no evidence of advanced tools like channel management or POS.

Given the feature depth, GraceSoft is the more capable and comprehensive platform.

Edge: GraceSoft.

Which Has Better Customer Support: GraceSoft or Telivity?

GraceSoft’s customer support is rated 5/5, with reviews highlighting quick, professional responses and dedicated help. Reviewers praise the support team’s responsiveness, with comments like, “the help I get when I encounter a problem is excellent.” Telivity’s support details are absent, and with no reviews, there’s no verified feedback on its support quality.

Based on current data, GraceSoft’s support is definitively better.

Edge: GraceSoft.

Which Has More Integrations: GraceSoft or Telivity?

GraceSoft currently lists zero verified integrations or partners, suggesting limited or unverified integrations. Telivity also has no verified partners or integrations, indicating a similar lack of connectivity options. Both platforms appear to operate largely as standalone systems without extensive third-party integrations.

Edge: Tie.

Which Do Hoteliers Rate Higher: GraceSoft or Telivity?

GraceSoft’s reviews, though limited, are recent and favorable, with a 4/5 overall rating and a 91% likelihood to recommend. Its users span various hotel segments, including luxury and resort hotels. Telivity’s lack of reviews prevents any meaningful comparison or insight into customer satisfaction.

Given the recent, positive reviews, GraceSoft has a clear advantage.

Edge: GraceSoft.

How Much Do GraceSoft and Telivity Cost?

GraceSoft charges a base price of $300 per month with a 30-day trial, but no detailed pricing for Telivity is available. Telivity's pricing model is not disclosed, making cost comparison impossible. Based on transparency and known pricing, GraceSoft provides a straightforward, predictable fee structure.

Edge: GraceSoft.

What Type of Hotel Should Use GraceSoft?

• Hotels that need a full-featured, established PMS with extensive integrations.
• Properties seeking multi-currency, guest messaging, online check-in/out, and POS functions.
• Hotels that value dedicated customer support and ongoing updates.
• Hotels with multiple locations, including resorts, city hotels, and motels.
• Teams that prioritize reliability, feature depth, and proven support.

Not ideal if your hotel is a small boutique or prefers a lightweight, AI-centric platform with minimal features.

What Type of Hotel Should Use Telivity?

• Independent or boutique hotels that want a cloud-based PMS with built-in AI.
• Small hotel groups or serviced apartments seeking simple, automated guest communication.
• Hotels looking for a modern system without complex feature requirements.
• Properties that prioritize ease of use and minimal setup time.

Not ideal if your hotel needs a comprehensive, multi-feature platform or relies on verified user reviews for confidence.

The Bottom Line for Hotels

GraceSoft Easy Innkeeping is a mature, feature-rich hotel management system with a proven track record, high user ratings, and extensive support. Its broad set of capabilities makes it suitable for hotels of various sizes and types that seek reliability and depth.

Telivity’s Haip PMS Cloud offers modern AI tools and a simplified cloud experience, but its lack of reviews and limited features suggest it’s best suited for small, independent hotels eager to experiment with AI-driven management. Without verified user feedback, its suitability remains uncertain.

In conclusion, if stability, a comprehensive feature set, and support are your priorities, GraceSoft is the safer, more dependable choice. However, if your hotel is a boutique property ready for a newer, AI-focused tool and willing to accept the risk of limited verification, Telivity may be worth exploring once more reviews become available.