The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 247 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Telivity stands out with exclusive features like Drag-n-Drop Tapechart.
RMS shines in support team — especially for casino properties (4.6/5), with exclusive features like Revenue management module and Payment processing.
Side-by-side ratings based on 247 verified hotelier reviews on HTR.
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| Starting Price | From $200/mo | From $700/mo |
| Verified Reviews | 0 | 247 |
After analyzing 247 verified reviews, Telivity users most value its , while RMS users highlight support team, user interface, operational streamlining. Click any theme to see what reviewers say.
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Support Team
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User Interface
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Operational Streamlining
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OTA and Channel Management
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Customization Capabilities
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Report Customization
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Billing and Invoicing
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How each product ranks among Hotel Management Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | — | #6 126 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #7 80 reviews |
| Large (75-199 rooms) ▾ | — | #12 8 reviews |
| X-Large (200+ rooms) ▾ | — | #2 8 reviews |
By Property Type
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| Boutique ▾ | — | #6 80 reviews |
| Luxury ▾ | — | #8 40 reviews |
| Branded / Chain ▾ | — | #8 37 reviews |
| Extended Stay ▾ | — | #5 52 reviews |
By Region
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| North America ▾ | — | #9 56 reviews |
| Europe ▾ | — | #13 16 reviews |
| Asia Pacific ▾ | — | #11 6 reviews |
| Middle East | — | #10 2 reviews |
Choosing between Haip PMS Cloud by Telivity and RMS by RMS hinges on your hotel’s size, needs, and growth aspirations. Both are designed to streamline operations, but RMS’s broader feature set and larger review base make it the more complete solution for most hotels. Does your property require a system that scales with your growth, or are you seeking a focused platform for boutique or independent hotels?
RMS offers a comprehensive management experience, backed by over 223 recent reviews and an average rating of 4.56/5, while Telivity's Haip PMS Cloud has no reviews and a 0/5 rating. When selecting, consider which product aligns better with your operational complexity and expansion plans.
RMS’s extensive feature list, proven track record, and active user community make it the stronger option for most properties, especially those seeking revenue growth and operational efficiency. Telivity’s Haip PMS Cloud, focusing on a smaller segment, might appeal if you prefer a simple, API-first system that’s fully managed, but its lack of reviews and features limit its credibility.
Given the recent review volume and high ratings, RMS stands out as the safer, more trusted bet. Are you ready to prioritize a mature, well-supported platform that grows with your hotel?
RMS scores 4.3/5 for ease of use, with a user-friendly interface praised in reviews for reducing staff training time. Its onboarding is rated at 4.16/5, with users reporting a smooth setup process and quick adoption, especially in multi-property environments.
In contrast, Telivity’s Haip PMS Cloud has no available review ratings, making it impossible to assess its usability or onboarding experience. Based on RMS’s solid ratings and positive feedback, it edges out as the easier system for staff to learn and operate efficiently.
RMS boasts 64 unique features, including a channel manager, revenue management, booking engine, guest CRM, and automated night audit—features that Telivity lacks entirely. RMS’s wide array of modules supports multi-channel distribution, online check-in, gift vouchers, and native email marketing, addressing most operational needs.
Telivity’s Haip PMS Cloud offers core functionalities like reservations, rates, and night audits but no additional features. If your hotel needs advanced tools for revenue optimization or guest engagement, RMS’s feature set clearly outperforms Haip PMS Cloud. Edge: RMS.
RMS’s support team is highly rated at 4.52/5, with clients praising their responsiveness and problem-solving capabilities. Testimonials highlight their proactive approach and quick assistance, vital for minimizing downtime.
Telivity provides no support ratings or reviews, rendering support quality impossible to evaluate. RMS’s established reputation for support and onboarding makes it the safer choice for hotels prioritizing assistance and reliability. Edge: RMS.
RMS integrates with 116 verified partners, including major OTAs, payment gateways, and CRS systems, providing extensive connectivity options. Shared integrations include critical platforms like Criton, Sage, and STR, enabling seamless operations.
Telivity’s Haip PMS Cloud has no verified integrations, limiting its ability to connect with other hotel systems or distribution channels. For hotels looking for a flexible, connected system that supports growth, RMS’s integration ecosystem is essential. Edge: RMS.
RMS’s 86% likelihood to recommend reflects strong user satisfaction, especially from hotels in multiple segments like motels, resorts, and boutique properties. Its 4.56/5 rating on recent reviews indicates broad approval.
Telivity’s Haip PMS Cloud has no reviews or ratings, making comparison impossible. Given RMS’s active user base and recent feedback, it’s clear that hoteliers rate RMS higher, especially for operational support and feature depth. Edge: RMS.
RMS’s pricing starts at $700 per month, with no free tier or trial info available. Telivity does not disclose pricing, leaving potential buyers uncertain about costs or value.
The lack of transparency from Telivity is a concern, especially compared to RMS’s straightforward pricing model. For properties prepared to invest in a proven platform, RMS’s costs reflect its comprehensive capabilities. Edge: RMS.
Not ideal if your hotel plans to expand or requires extensive integrations, advanced revenue management, or guest engagement tools. Larger or multi-property hotels should look elsewhere.
Not ideal if your hotel is a small, independent property with minimal tech needs or budget constraints. RMS’s comprehensive platform is best suited for scalable, growth-oriented businesses.
RMS’s broad feature set, large review base, and active user community make it the more reliable choice for most hotels. Its advanced modules and integrations support revenue growth and operational efficiency, proven by recent, positive reviews from a diverse range of properties.
Choose RMS if you need a scalable, feature-rich platform with ongoing support and extensive connectivity. If your hotel prioritizes simplicity, managed hosting, and AI-driven insights, Haip PMS Cloud could be suitable, but the lack of reviews and features makes it a less confident pick.
For most hotels looking to grow or optimize operations, RMS’s proven track record and recent review volume make it the clear leader.
These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.
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Accounting & Finance
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| Multi-currency | ||
| Gift Vouchers | ||
| Direct billing | ||
| RevPaR & ADR Reports | ||
| Transactional Emails (booking, folios, etc) | ||
| Automated night audit | ||
| Payment Requests | ||
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Marketing & Ecommerce
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| Native Email Marketing | ||
| Group Booking Engine | ||
| Website Development | ||
| Booking Engine | ||
| Channel Manager | ||
| Gift Vouchers | ||
| Transactional Emails (booking, folios, etc) | ||
| Guest Communication (SMS Messaging) | ||
| Native Email Marketing | ||
| Guest profiles | ||
| Guest CRM | ||
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Administration & Configuration
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| Multi-lingual | ||
| Multi-currency | ||
| Centralized user & role management | ||
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Customer Management
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| Native Email Marketing | ||
| Guest Feedback Management | ||
| Gift Vouchers | ||
| Transactional Emails (booking, folios, etc) | ||
| Guest profiles | ||
| Centralized Messaging | ||
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Front Office
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| Guest Feedback Management | ||
| Housekeeping module | ||
| Property Management System | ||
| Automated night audit | ||
| Mobile Device Notes & Tasks (Voice-to-Text) | ||
| Mobile App | ||
| Calendar view | ||
| Task Management | ||
| Automated reminders | ||
| Guest profiles | ||
| Tablet/Kiosk Check-in | ||
| Payment Requests | ||
| Centralized Messaging | ||
| Automated Space Optimization | ||
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Groups Management
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| Group functionality | ||
| Automated Space Optimization | ||
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Guest Experience
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| Guest Feedback Management | ||
| Gift Vouchers | ||
| Integrated ID & Passport Scanner | ||
| Digital Registration | ||
| Guest App | ||
| Online Check-in | ||
| Online Checkout | ||
| Guest Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
| Tablet/Kiosk Check-in | ||
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Housekeeping
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| Housekeeping module | ||
| Automated Space Optimization | ||
| Housekeeping Mobile App | ||
| Real-Time Status Updates | ||
| Automated Assignments | ||
| Real Time Reporting | ||
| Shift Planning | ||
| Employee Messaging | ||
| Online Checkout | ||
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Payments
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| Multi-currency | ||
| Gift Vouchers | ||
| Payment Requests | ||
| Direct billing | ||
| Automated reminders | ||
| Integrated Payment Terminal & Card Reader | ||
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Reservations Management
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| Rate Shopping Module | ||
| Property Management System | ||
| RevPaR & ADR Reports | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Integrated CRS | ||
| Drag-n-Drop Tapechart | ||
| Rate Management | ||
| Automated Space Optimization | ||
| Automated Assignments | ||
| Rules Based Room Assignments | ||
| Transactional Emails (booking, folios, etc) | ||
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Revenue Management
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| Rate Shopping Module | ||
| Revenue Management Module | ||
| Pricing Intelligence | ||
| Channel Manager | ||
| RevPaR & ADR Reports | ||
| Custom rates | ||
| Ancillary revenue tracking | ||
| Base Pricing | ||
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Taxes & Compliance
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| PCI Compliant | ||
| GDPR Compliant | ||
| SOC2 Complaint | ||
| Tax Configuration | ||
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Support & Training
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| Online 24/7 support | ||
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Food & Beverage
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We analyzed 4 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"RMS has changed how we think about growth. For the first time, we could see exactly which districts were most profitable and where we should be focusing our energy — and our invest..."
No published case study for this goal yet.
"When you manage 26 properties, speed and control are everything. With RMS, I can update rates, policies, or form letters instantly across the group. That kind of centralization let..."
No published case study for this goal yet.
"RMS has helped us strengthen what makes The Nare special: our connection with guests. It gives our team the knowledge they need to offer a genuinely personal experience, and we see..."
What hoteliers love
The support team receives high praise for their responsiveness and problem-solving skills. Clients value their proactive approach to addressing issues... The support team receives high praise for their responsiveness and problem-solving skills. Clients value their proactive approach to addressing issues and assistance in system navigation.
RMS Cloud is recognized for its user-friendly interface, facilitating ease of use and reducing training time for staff. This simplification is critica... RMS Cloud is recognized for its user-friendly interface, facilitating ease of use and reducing training time for staff. This simplification is critical to efficient operations, especially in fast-paced environments.
RMS Cloud significantly streamlines hotel operations by integrating multiple aspects such as reservations, housekeeping, and maintenance. Users apprec... RMS Cloud significantly streamlines hotel operations by integrating multiple aspects such as reservations, housekeeping, and maintenance. Users appreciate its role in enabling real-time coordination among various departments, thereby enhancing efficiency and guest experience.
Where hoteliers push back
Many users highlight the platform's customization features, allowing them to adjust check-in procedures and other operations to better fit their speci... Many users highlight the platform's customization features, allowing them to adjust check-in procedures and other operations to better fit their specific needs. However, some reviews mention the need for enhancements to report customization.
While RMS Cloud offers a variety of reports, users note difficulties in report customization and accessing certain settings. Enhancements in this area... While RMS Cloud offers a variety of reports, users note difficulties in report customization and accessing certain settings. Enhancements in this area could simplify generating actionable insights for decision-making.
Unique capabilities
It depends on your requirements. Haip PMS Cloud and RMS share many core Hotel Management Software features, but each has unique capabilities. Haip PMS Cloud offers 0 verified integration partners, while RMS offers 118. Review the feature comparison above to see where they differ before switching.
Haip PMS Cloud: No. RMS: No. Neither product currently offers a free tier. Most Hotel Management Software vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Telivity has an HT Score of 0 and RMS has 86. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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