Haip PMS Cloud vs. ThinkReservations All-in-1 HMS:
Which Is Right for You?

The Decision

Choosing the right hotel management software can significantly impact your operations, guest satisfaction, and profitability. You’re evaluating Haip PMS Cloud by Telivity and ThinkReservations All-in-1 HMS, both designed to streamline hotel administration but differing greatly in features, support, and market presence. With ThinkReservations boasting more recent reviews and a stronger user base, it currently stands as the more proven option. But which platform truly aligns with your hotel’s needs?

Is Haip PMS Cloud by Telivity or ThinkReservations Better for Hotels?

Both products aim to simplify hotel management, handling reservations, guest communication, and reporting. Telivity’s Haip PMS Cloud offers a hosted PMS designed for small hotels, B&Bs, and serviced apartments, with a focus on automation and AI-driven alerts. ThinkReservations provides an all-in-one system with reservation management, a booking engine, and extensive integrations, targeting independent hospitality businesses.

Telivity’s platform emphasizes automation, with features like AI-based rate recommendations and pre-arrival email campaigns. Conversely, ThinkReservations supports a broader set of functionalities, including group bookings, digital check-in, and a robust channel manager. Where Telivity’s strength lies in automation and AI, ThinkReservations excels in user-friendly features and integration options. Which of these areas is more critical for your hotel?

Which Should Your Hotel Choose: Haip PMS Cloud or ThinkReservations?

If your hotel needs a modern, hosted PMS that minimizes management overhead and offers built-in AI for rate and occupancy alerts, Telivity’s Haip PMS Cloud could be suitable. It’s especially ideal for independent properties seeking a simple yet intelligent system without extensive customization. However, its lack of available reviews and limited market presence suggest this product is less proven.

On the other hand, ThinkReservations should be your choice if you prioritize comprehensive reservation features, strong integrations, and a large user community. For small to medium independent hotels, B&Bs, and boutique properties, ThinkReservations’ broad feature set and recent positive reviews (average 4.88/5 from 324 reviews, with recent feedback in the last 6 months) make it the safer, more reliable option. If your hotel needs a versatile, well-supported system, go with ThinkReservations.

Is Haip PMS Cloud or ThinkReservations Easier to Use?

Ease of use is crucial for staff adoption and operational efficiency. Telivity’s Haip PMS lacks a visible UI rating or recent reviews, making it difficult to assess its user-friendliness. Its onboarding process and staff training are not well-documented, raising concerns about implementation complexity.

In contrast, ThinkReservations enjoys a 4.8/5 user rating based on 324 reviews, with recent feedback praising its intuitive interface, quick onboarding, and accessible support. Many users describe it as “fast, professional, and easy to learn,” with one noting, “It’s like adding another employee to our business.” Edge: ThinkReservations.

Which Has Better Features: Haip PMS Cloud or ThinkReservations?

Telivity’s Haip PMS Cloud offers only one feature exclusive to its platform: Guest Feedback Management. Its core system supports rooms, reservations, and basic reporting, but it lacks the extensive suite found in ThinkReservations.

ThinkReservations, however, provides 34 unique features not available in Haip, including a booking engine, POS, group bookings, guest messaging, real-time status updates, digital registration, automated night audit, multi-lingual support, and mobile app access. Its feature count and variety enable more sophisticated operations. Edge: ThinkReservations.

Which Has Better Customer Support: Haip PMS Cloud or ThinkReservations?

Customer support quality influences system success. Telivity’s support ratings are not available, and its review count is zero, so no recent user feedback exists to evaluate.

ThinkReservations, with a 4.8/5 support rating from 324 reviews, receives high praise for responsiveness and helpfulness. Many reviewers mention fast, knowledgeable support teams and seamless onboarding. For proven support quality, Edge: ThinkReservations.

Which Has More Integrations: Haip PMS Cloud or ThinkReservations?

Integration breadth affects your hotel’s connectivity with distribution channels and third-party tools. Telivity claims no verified integrations, which limits its ability to connect with other systems or OTAs.

ThinkReservations offers 16 verified integrations, including major OTAs like Expedia, Airbnb, and TripAdvisor, as well as channel managers and revenue tools such as Sojern, TrustYou, and Canary Technologies. Its ecosystem supports more flexible and efficient operations. Edge: ThinkReservations.

Which Do Hoteliers Rate Higher: Haip PMS Cloud or ThinkReservations?

Market reputation and user reviews reflect the real-world performance of these systems. Telivity’s Haip PMS has no reviews, making it impossible to gauge user satisfaction or hotel segment preferences.

ThinkReservations’ 324 reviews give it an average rating of 4.88/5, with recent reviews in the last six months reinforcing its high satisfaction levels. It’s favored across diverse segments, notably B&Bs and boutique hotels. For current user approval, Edge: ThinkReservations.

How Much Do Haip PMS Cloud and ThinkReservations Cost?

Telivity’s pricing details are not publicly available, likely indicating bespoke quotes or a more complex pricing structure. This opacity might complicate budgeting and comparison.

ThinkReservations charges $1,100 monthly, with no mention of setup fees or additional costs. While more transparent, this flat rate should be weighed against the features and support provided. Your decision should consider whether the platform’s value justifies the expense.

What Type of Hotel Should Use Haip PMS Cloud?

• Hotels that want a hosted, managed PMS with built-in AI for rate recommendations.
• Small independent hotels, B&Bs, or serviced apartments seeking minimal management overhead.
• Properties prioritizing automation and straightforward operations without extensive customization.
• Teams looking for a modern PMS that runs in the cloud, with automated guest communication.

Not ideal if you need a system with extensive integrations or a large feature set, or if your hotel operates in a region with no Telivity presence.

What Type of Hotel Should Use ThinkReservations?

• Small to medium independent hotels, boutique inns, and vacation rentals seeking a versatile management system.
• Teams that value an easy-to-learn platform with strong reservation and guest communication tools.
• Hotels looking for extensive integrations with OTAs, channel managers, and revenue tools.
• Properties aiming to increase revenue through upselling, automation, and data-driven decisions.

Not ideal if your hotel requires advanced property management features not supported by ThinkReservations or if your operation relies heavily on complex group bookings.

The Bottom Line for Hotels

The core difference is market presence and feature set. Telivity’s Haip PMS Cloud offers a hosted solution with some automation and AI but lacks reviews and a broad feature ecosystem, making it less proven for most hoteliers. ThinkReservations, with a large user base, recent reviews, and a wide feature array, provides a more reliable and flexible system for most independent hotels.

If your hotel prioritizes ease of use, extensive integrations, and proven support, choose ThinkReservations. Its recent 4.88/5 rating from over 300 reviews underscores its effectiveness for small and boutique properties. However, if your hotel specifically seeks AI-driven automation with minimal management, and you’re comfortable with less proven support, Haip PMS Cloud might be suitable—though the absence of recent feedback makes this a risk.

Ultimately, for most hotels, the safer bet is ThinkReservations, given its established reputation, feature depth, and active user community. It’s a platform tailored to help your team focus on delivering memorable guest experiences while streamlining daily operations.