GRAND PMS vs. Infor HMS:
Which Is Right for You?

The Decision

Choosing between GRAND PMS by GRAND and Infor HMS by Infor hinges on your hotel’s specific operational needs and strategic priorities. Both systems aim to streamline hotel management, but they differ significantly in features, market presence, and user feedback. Your team needs to consider not only core functionalities but also ease of use, support quality, and integration capabilities to make an informed decision.

Grand PMS offers a cloud-based, unified platform with a focus on automation and guest engagement, yet it suffers from a lack of recent reviews and limited features. Conversely, Infor HMS boasts more recent feedback, a broader feature set, and higher user satisfaction, making it the more reliable choice for most hoteliers. Which system aligns better with your hotel’s scale and ambitions?

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Is GRAND PMS or Infor HMS Better for Hotels?

Both GRAND PMS and Infor HMS aim to simplify hotel operations, but they approach this from different angles. GRAND emphasizes a modern, AI-driven, cloud-based interface designed to unify bookings, billing, and event management, with automation at its core. Infor, on the other hand, offers a feature-rich suite with modules for housekeeping, revenue management, and integrations, focusing heavily on operational efficiency and customization.

While GRAND claims to reduce manual work with AI-powered automation, it lacks recent user reviews and a solid track record of proven performance. Infor’s recent reviews highlight its stability, versatility, and extensive capabilities, despite some concerns about frequent updates causing glitches. Are you willing to prioritize a system with more proven, recent user feedback, or do you prefer a newer platform with less data to evaluate?

Infor HMS vs GRAND PMS: Which Should Your Hotel Choose?

If your hotel needs a robust, feature-rich system capable of handling complex operations—such as revenue management, group bookings, and detailed reporting—Infor HMS is the clear choice. Its extensive modules, including housekeeping, payment processing, and automated audits, cater to mid-sized and larger properties seeking comprehensive control.

If your hotel is smaller, or you’re looking for an intuitive, simplified platform with automation for daily tasks, GRAND PMS might fit better—though its limited recent reviews and fewer features suggest caution. For most hotels aiming for reliability and proven support, Infor’s wider feature set and recent positive feedback outweigh GRAND’s minimal offerings.

Is GRAND PMS or Infor HMS Easier to Use?

Based on current reviews, Infor HMS is rated 3.88 out of 5 for ease of use, with many users noting its straightforward navigation and intuitive search functions. Support and onboarding are also rated well, with respondents describing the system as “easy to navigate once familiar” and support teams as “responsive and helpful.” However, some mention the interface could be more modern.

GRAND PMS, with no recent reviews and a 0/5 ease of use score, offers uncertain usability, especially given its new market presence and limited user feedback. The lack of data makes it difficult to judge, but the absence of recent reviews suggests it’s less tested in real-world hotel environments.

Edge: Infor HMS

Which Has Better Features: GRAND PMS or Infor HMS?

Grand PMS offers 7 unique features, including transactional emails, booking engine, task management, automated reminders, guest messaging, base pricing, and GDPR compliance. Infor HMS, however, boasts 13 features, such as a housekeeping module, online support, guest profiles, direct billing, mobile app, revenue management, automated night audit, and more.

The sheer number of modules and integrations in Infor HMS indicates a more comprehensive toolset tailored for operational complexity. If advanced features are your priority, Infor’s broader offering clearly outpaces GRAND PMS.

Edge: Infor HMS

Which Has Better Customer Support: GRAND PMS or Infor HMS?

Current reviews for Infor HMS emphasize its support team's responsiveness, professionalism, and helpful guidance, with many users rating support at 4.04 out of 5. Respondents praise their prompt assistance in resolving issues and guiding through onboarding.

In contrast, GRAND PMS has no recent reviews, making it impossible to assess support quality. Given the importance of reliable support for smooth operations, Infor’s established customer service is a significant advantage.

Edge: Infor HMS

Which Has More Integrations: GRAND PMS or Infor HMS?

Infor HMS shines with 113 verified integrations, including partners like Booking.com, Expedia, and various revenue and revenue management systems. This extensive network allows seamless data flow and operational flexibility.

GRAND PMS, on the other hand, has zero verified integrations, limiting its capacity to connect with other operational tools or booking engines. For a hotel seeking a flexible, integrated system, Infor’s ecosystem is far more advantageous.

Edge: Infor HMS

Which Do Hoteliers Rate Higher: GRAND PMS or Infor HMS?

While GRAND PMS has no recent reviews or ratings, Infor HMS has 46 reviews in the past six months, with an overall rating of 4.04 out of 5 and a likelihood to recommend of 74%. Hoteliers across different segments—mainly independent and mid-sized properties—appreciate its flexibility and support.

The lack of recent data for GRAND PMS suggests it’s not yet widely adopted or proven. Therefore, based on recent feedback, Infor HMS’s higher ratings make it the safer choice for most properties.

Edge: Infor HMS

How Much Do GRAND PMS and Infor HMS Cost?

GRAND PMS is priced at a flat monthly fee of $900, with no free trial or implementation fee. Pricing details for Infor HMS are not publicly available, but typically, enterprise-level features and integrations imply higher costs, often customized based on property size and needs.

Given the transparent, fixed pricing for GRAND, it might appeal to smaller hotels with limited budgets. However, the broader feature set of Infor likely involves a tailored quote, reflecting its enterprise-grade offerings.

What Type of Hotel Should Use GRAND PMS?

• Hotels that prioritize a modern, cloud-based, automated system with a focus on guest messaging and event management.
• Teams seeking a simple, easy-to-understand platform with AI-powered automation for daily operations.
• Small to mid-sized properties looking for a straightforward PMS that unifies bookings, billing, and guest communication.
• Hotels that value GDPR compliance and automated reminders for operational efficiency.

Not ideal if your hotel requires extensive modules like revenue management or housekeeping, as GRAND’s feature set is limited.

What Type of Hotel Should Use Infor HMS?

• Hotels that need a comprehensive, feature-rich PMS with modules for housekeeping, revenue management, and group bookings.
• Larger properties or hotel groups seeking extensive customization, reporting, and integration options.
• Teams looking for a scalable solution with mobile capabilities and automated night audits.
• Hotels in regions where Infor’s presence and support network are stronger.

Not ideal if your hotel is small, has minimal operational complexity, or prefers a simple, user-friendly interface without extensive modules.

Infor HMS vs GRAND PMS: The Bottom Line for Hotels

The core difference is that Infor HMS offers a proven, feature-rich platform with a large user base and recent positive reviews, while GRAND PMS remains a new entrant with limited public data. For most hotels, especially those seeking reliability, operational depth, and support, Infor HMS stands out.

Choose GRAND PMS if your hotel is small, growth is in early stages, and you prefer a modern, straightforward cloud system—though beware of its limited features and uncertain support reputation. Infor HMS is better suited for properties that need a comprehensive, integrated solution with robust support and proven performance.

If your hotel demands a mature, scalable PMS with advanced modules and extensive integrations, Infor HMS is the clear choice. For a smaller operation or a pilot project, GRAND might be acceptable—but only if you’re comfortable with limited recent feedback and features.