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Great Stay App vs. Runtriz:
Which Is Right for You?
TLDR
We analyzed 38 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Great Stay App shines .
Runtriz shines in ease of use and customer support .
How Does Great Stay App Compare to Runtriz?
Side-by-side ratings based on 38 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | Contact sales |
| Verified Reviews | 0 | 38 |
What Are the Pros and Cons of Great Stay App vs Runtriz?
After analyzing 38 verified reviews, Great Stay App users most value its , while Runtriz users highlight guest communication, user experience, check-in process. Click any theme to see what reviewers say.
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Guest Communication
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User Experience
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Check-in Process
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Revenue Generation
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Customizability
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Guest Misunderstanding
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Notification and Alerts
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Great Stay App vs Runtriz: Rankings by Hotel Segment
How each product ranks among Hotel Guest Apps vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) | — | #13 1 reviews |
| Mid-Size (25-74 rooms) ▾ | #38 0 reviews | #3 33 reviews |
| Large (75-199 rooms) | — | #12 3 reviews |
| X-Large (200+ rooms) | — | #24 0 reviews |
By Property Type
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| Boutique ▾ | #38 0 reviews | #9 11 reviews |
| Luxury | — | #15 3 reviews |
| Branded / Chain ▾ | #33 0 reviews | #2 34 reviews |
| Extended Stay ▾ | — | #2 24 reviews |
By Region
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| North America ▾ | — | #1 37 reviews |
| Europe | #36 0 reviews | #34 0 reviews |
The Decision
When evaluating guest engagement apps for your hotel, the core question is which platform best fits your operational needs and guest expectations. Both Great Stay App and Runtriz aim to enhance communication, streamline check-in, and boost guest satisfaction, but they diverge significantly in maturity, features, and global reach. While Great Stay App offers a fresh, innovative approach, Runtriz’s extensive experience and larger review base provide more reliable data for decision-making. Are you ready to pick the platform that will elevate your guest experience?
Is Great Stay App or Runtriz Better for Hotels?
Great Stay App is an emerging guest communication tool designed to improve engagement from pre-arrival to post-departure. Despite its promising AI-driven insights and recent market presence, it has not accumulated any reviews or ratings, leaving its real-world performance unverified. In contrast, Runtriz boasts over 37 recent reviews, a high NPS score of 8.97, and a 4.77/5 overall rating, making it the more tested and trusted option for hotels seeking proven solutions.
Both platforms aim to increase operational efficiency, but Runtriz’s widespread adoption across different hotel segments, including luxury, resorts, and limited-service hotels, underpins its versatility. Conversely, Great Stay App’s European focus and limited review data suggest it’s less mature and might lack the depth of features and support that seasoned hoteliers require. Does your hotel prioritize reliability and proven results over innovation?
Runtriz vs Great Stay App: Which Should Your Hotel Choose?
If your hotel needs a comprehensive, scalable guest engagement platform with a proven track record across multiple regions and segments, Runtriz is the logical choice. Its extensive feature set—covering contactless check-in, mobile key, guest messaging, loyalty, and in-room controls—makes it suitable for hotels of all sizes, especially those looking to integrate multiple systems.
If, on the other hand, your team seeks a more innovative, AI-supported communication platform with the potential to evolve rapidly, Great Stay App might appeal. However, the lack of reviews and proven performance could pose risks, especially if your hotel requires a reliable, ready-to-deploy solution. For most hoteliers, the evidence favors Runtriz’s maturity and broad adoption.
Is Great Stay App or Runtriz Easier to Use?
Runtriz scores a 4.66/5 for ease of use, with many reviewers praising its straightforward interface and simple onboarding process. Multiple reviews highlight how staff and guests find it intuitive, with consistent praise for its quick setup and minimal training needs. Conversely, Great Stay App has not provided user ratings or reviews, making it difficult to assess usability.
Given the extensive positive feedback, you can expect your staff to adapt quickly to Runtriz’s platform. Its proven user-friendliness reduces training time and accelerates deployment, ensuring faster realization of benefits. Edge: Runtriz.
Which Has Better Features: Great Stay App or Runtriz?
Runtriz offers a robust suite of 14 verified integrations, including contactless check-in, mobile key, ID verification, and guest requests, plus advanced functionalities like F&B solutions and staff management. It also provides multilingual support, loyalty integration, and multi-property management, making it suitable for diverse property portfolios.
Great Stay App, by comparison, has zero unique features and only shares 12 basic functionalities with Runtriz, such as messaging and guest engagement tools. While it may introduce innovative AI features in the future, Runtriz’s established feature depth and integrations give it a decisive edge.
Edge: Runtriz.
Which Has Better Customer Support: Great Stay App or Runtriz?
Runtriz’s support team scores a 4.51/5, with many reviews citing easy implementation, responsive assistance, and ongoing support. Hoteliers describe it as “extremely easy to work with” and appreciate the platform’s reliability, which translates to fewer operational disruptions.
Great Stay App has not provided support ratings or reviews, indicating a lack of publicly available data on its support quality. Given the importance of reliable onboarding and ongoing assistance, Runtriz’s established support infrastructure makes it the safer choice for hotels that value responsive help. Edge: Runtriz.
Which Has More Integrations: Great Stay App or Runtriz?
Runtriz supports 14 verified integrations, including PMS systems like Oracle Hospitality, Infor, and Guestware, as well as key systems like OpenKey, SALTO, and Vingcard. Its extensive partner network facilitates smooth connectivity with existing hotel infrastructure.
Great Stay App has only 2 verified integrations—RoomRaccoon and RUNNR.ai—and no shared integrations with Runtriz. The limited connectivity options could restrict your ability to unify systems and streamline operations. Edge: Runtriz.
Which Do Hoteliers Rate Higher: Great Stay App or Runtriz?
Runtriz’s recent reviews consistently highlight high satisfaction, with users emphasizing its ease of use, reliability, and positive impact on guest engagement. The platform’s 4.77/5 rating and 89% likelihood to recommend reflect strong confidence among hoteliers across diverse segments, from boutique to resort hotels.
Great Stay App lacks any published reviews or ratings, making it impossible to gauge hotel satisfaction. Given the recent, extensive feedback on Runtriz, it’s clear that hoteliers overwhelmingly favor its proven performance. Edge: Runtriz.
How Much Do Great Stay App and Runtriz Cost?
Both platforms do not publicly disclose their pricing models, indicating customized quotes based on hotel size and needs. Generally, enterprise-level guest engagement solutions tend to involve setup fees, monthly or annual licensing, or per-room charges, which are negotiated directly with the vendor.
Since no transparent pricing exists, your best approach is to request quotes from both providers to compare value propositions and total costs tailored to your property’s scale and requirements.
What Type of Hotel Should Use Great Stay App?
- Hotels seeking a fresh, innovative guest engagement platform with AI-driven insights.
- Hotels with a focus on digital guest communication and feedback analysis.
- Properties in Europe or those experimenting with newer tech solutions.
- Teams prepared to invest in a platform still building its reputation and features.
Not ideal if:
- Your hotel requires proven, scalable technology with extensive integrations.
- You need immediate, reliable support and training.
- Your operation depends on a mature system with broad industry acceptance.
What Type of Hotel Should Use Runtriz?
- Hotels of all sizes looking for a mature, scalable platform with a proven track record.
- Properties that need integrations with common PMS and access control systems.
- Hotels aiming to increase revenue via upselling, mobile check-in, and messaging.
- Teams prioritizing support, stability, and extensive features tested in real-world settings.
Not ideal if:
- You want a solution that is still emerging and lacks extensive reviews.
- Your hotel operates in a region where Runtriz isn’t well established.
- You prefer a platform without the need for significant integration complexity.
Runtriz vs Great Stay App: The Bottom Line for Hotels
Runtriz emerges as the clear choice for hotels seeking a reliable, feature-rich, and well-supported guest engagement solution. Its extensive integrations, proven track record, and high guest satisfaction ratings set it apart as the safer, more mature option.
If your hotel values scalability, proven performance, and broad support, Runtriz is the right pick. It offers the stability and advanced capabilities that most hotels require to succeed in today’s competitive landscape.
However, if your hotel is eager to explore new, AI-driven communication tools and is prepared to accept some risk, Great Stay App may be worth monitoring as it develops. For most properties aiming for dependable results, Runtriz remains the best choice.
How Much Do Great Stay App and Runtriz Cost?
Hotel Guest Apps pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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Great Stay App vs Runtriz: The Bottom Line
What hoteliers love
Runtriz is praised for its ability to facilitate easy and efficient communication between hotel staff and guests. It supports pre-arrival notification... Runtriz is praised for its ability to facilitate easy and efficient communication between hotel staff and guests. It supports pre-arrival notifications, real-time messaging, and service requests, which improves guest satisfaction and operational efficiency.
The platform is generally considered user-friendly and straightforward for both staff and guests. However, some users noted that the interface could b... The platform is generally considered user-friendly and straightforward for both staff and guests. However, some users noted that the interface could be more modern and visually appealing, suggesting potential areas for aesthetic improvements.
The tool streamlines and expedites check-in with features like mobile pre-check-in and real-time notifications, reducing wait times and enhancing the... The tool streamlines and expedites check-in with features like mobile pre-check-in and real-time notifications, reducing wait times and enhancing the guest experience. However, some issues with proper integration and guest understanding of pre-check-in were noted.
Where hoteliers push back
Runtriz allows a high degree of customization in setting templates and automating responses, which users found beneficial for streamlining operations... Runtriz allows a high degree of customization in setting templates and automating responses, which users found beneficial for streamlining operations and enhancing guest interaction. However, improvement in backend support for these features was suggested.
Some guests misunderstand the pre-check-in process, thinking it means they are fully checked in, leading to confusion and dissatisfaction. Clearer com... Some guests misunderstand the pre-check-in process, thinking it means they are fully checked in, leading to confusion and dissatisfaction. Clearer communication and instructions could mitigate these issues.
Ranks higher for
Where the ratings diverge most
Frequently Asked Questions About Great Stay App vs Runtriz
Can Great Stay App replace Runtriz?
It depends on your requirements. Great Stay App and Runtriz share many core Hotel Guest Apps features, but each has unique capabilities. Great Stay App offers 2 verified integration partners, while Runtriz offers 14. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. Runtriz leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Great Stay App or Runtriz offer a free plan?
Great Stay App: No. Runtriz: No. Neither product currently offers a free tier. Most Hotel Guest Apps vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Great Stay App and Runtriz?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Great Stay App has an HT Score of 0 and Runtriz has 21. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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