Guest Service vs. Secom vs. Crave Interactive: Which is a Better Fit?

Guest Service

Communication & Messaging

Automatic Translations (Multi-Lingual)
Request Management
Room Service Ordering
Guest Messaging
App download
Web-app

Content Management

Hotel Directory
Guest Profiles
Local Recommendations
Web-app

Upselling

Payments
Room Service Ordering

Request Management

Request Management
Room Service Ordering
Mobile Checkout
Mobile Checkin

Secom Kriegner Zutrittskontrollsysteme

Door Hardware

Door Hardware and Locks
Door Lock Upgrade Kit

Offers a kit to upgrade existing door locks so hotels don't have to replace all existing hardware in order to go live.÷

Access Management

Access Management (Cloud Based)
Access Management Solution (Server Based)
Guest Management Dashboard
Google Wallet Integration

Store keys in Google Wallet to allow guests and staff to open any door which they have access to with a tap of their smartphone instead of having to open the Web App providing increased security and convenience.
Multi-Property Management

Manage access across multiple properties in your portfolio from a centralized dashboard.
Notifications

Guest App

Mobile App
Whitelabel Capability
Remote Checkin
Keyless Entry

Mobile Check-In / check-in from anywhere / save time, eliminate the line. Mobile keyless entry / secure room access via smartphone / most secure form of room entry, receive mobile key prior to arrival, straight-to-room, eliminates plastic keycard waste and cost
Apple Watch App

Ability for guests to unlock their guest room using their Apple Watch

Compatibility

Door Lock Upgrade Kit

Offers a kit to upgrade existing door locks so hotels don't have to replace all existing hardware in order to go live.÷
Apple Watch App

Ability for guests to unlock their guest room using their Apple Watch
Developer SDK

Software development kit (SDK) that enables hotels to leverage the product capabilities and build them into their own app.
Google Wallet Integration

Store keys in Google Wallet to allow guests and staff to open any door which they have access to with a tap of their smartphone instead of having to open the Web App providing increased security and convenience.

Crave Mobile Platform

Communication & Messaging

Automatic Translations (Multi-Lingual)
Request Management
Room Service Ordering
Guest Messaging
App download
Web-app

Content Management

Hotel Directory
Guest Profiles
Local Recommendations
Web-app

Upselling

Payments
Room Service Ordering

Request Management

Request Management
Room Service Ordering
Mobile Checkout
Mobile Checkin

What Customers Are Saying

Most Recent Review

Reception team

Front Office from (Turkey)

Secom doesn’t have any clients that have vouched for the product

Multi-use robust product with excellent customer service

Digital Experience Manager

Most Positive Review

Transforming Guest Experiences and Maximizing Revenue

Manager from (Turkey)

Crave Serve Safely ticks all the boxes

Owner

Most Critical

We use crave for our in-room dining.

General Manager

References

Guest Service doesn’t have any references available

Dale Malbert
Owner The Engine

Lee Hughes
Owner Anchor Inn

Alex Chilton-Thwaite
Owner The Morning Star Shaw