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Guest Service
4.9 (28 REVIEWS)
HT Score
77 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Guest Service
Ranked 5 (out of 87) in Hotel Guest Apps
Satisfy your customers, increase customer loyalty, increase your revenues with a single app.
98% recommended by 28 hotels
Hilton, Grand Mercure, Crowne Plaza & 25 others
Bell - AI powered product analyst
I analyzed all of Guest Service’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like GuestService for its impact on guest engagement and operational efficiency. The app's features, such as mobile check-in, personalized services, and real-time feedback, enhance the overall guest experience, leading to increased satisfaction and revenue growth. GuestService also excels in automating tasks and streamlining operations, which significantly saves time and reduces costs. However, customization options and more feature integrations are areas for improvement.
Hilton, Grand Mercure, Crowne Plaza & 25 others
Read their reviewsWhat Types of Hotels Guest Service is Popular For
Size
1 | X-Small (1-9 room)
1 | Small (10-24 room)
1 | Medium (25-74 room)
6 | Large (75-199 room)
19 | X-Large (200+ room)
Country
3 | Turkey
1 | Cyprus
1 | Albania
1 | United Arab Emirates
Type
18 | Resorts
17 | Luxury Hotels
12 | Airport/Conference Hotels
10 | Branded Hotels
8 | City Center Hotels
6 | Boutiques
5 | Limited Service & Budget Hotels
3 | Bed & Breakfast & Inns
2 | Extended Stay & Serviced Apartments
1 | Hostels
Region
4 | Middle East
2 | Europe
Category
28 | Hotel Guest Apps
6 | Mobile Ordering & Room Service
5 | Contactless Check-in
3 | Guest Survey Software
2 | Staff Collaboration Tools
Didn’t find what you were looking for?
What is Guest Service?
Founded in 2016 | Headquarters in London (United Kingdom) | 11 employees
GuestService is a comprehensive guest engagement software designed to elevate the hospitality experience and optimize operational efficiency for hoteliers. Leveraging features like mobile check-in, personalized services, and real-time feedback, GuestService significantly enhances guest satisfaction and drives revenue growth. The platform automates various tasks, streamlining operations to save time and reduce costs. Additionally, it supports real-time, multi-language, and multi-platform interactions, enabling seamless service across kiosks, lobbies, and other guest touchpoints. This makes GuestService a valuable tool for improving guest loyalty and operational performance in the hospitality industry.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Guest Service products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Guest Service Reviews Analyzed: 28
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Guest Service Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Guest Service
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Guest Service's Provided Description:
"GuestService is a standalone product for end-to-end guest engagement. You can take new orders and manage guest requests through the guest service online portals. By real-time, multi-language, and multi-platform, you can serve your guests in all areas such as kiosks and lobby. Satisfy your customers, increase customer loyalty as well as your revenues with a single product."
FAQs
Capabilities
Create Your Hotel’s Branded Mobile App
Create Your Hotel’s Branded Mobile App
It’s a dream come true, now with GuestService all hoteliers can create their own branded mobile applications on iOS & Android platforms. For the guests that don’t want to download mobile applications we have the same functionality on our PWA mobile web app.
Boost Your Hotel’s Revenue
Boost Your Hotel’s Revenue
We all know that your hotel’s ADR is very competitive, that’s why it is vital to increase non-room revenue to boost profitability. With GuestService you can X3 your hotel’s non-room revenue via Mobile Ordering, Digital Concierge, Upselling Engine and Excursion Sales.
Achieve Operational Excellence
Achieve Operational Excellence
This is what made us create the platform that all hoteliers dreamt about. With GuestService you can digitally track all the requests, measure their durations, enforce internal SLA’s, get realtime guest feedback with surveys and generate indepth reports.
Boost Staff Productivity and Peace of Mind
Boost Staff Productivity and Peace of Mind
Instead they should focus on your guests. With GuestService you can boost staff productivity and make sure that your staff is always on top of what’s going on in your hotel. GuestService’s mobile staff applications empower your staff even on the go.
Online Check-in
Online Check-in
Fast and convenient check-in process. With GuestService Mobile Check-in, your guests can skip the front desk and head straight to their rooms, ensuring a faster and more efficient check-in process.
Features
Communication & Messaging
4/5 features
Content Management
4/5 features
Upselling
4/5 features
Request Management
4/5 features
Available Add-ons & Modules
Live Request
Guest Messaging Software
Receive guest requests via mobile portal, offer your guests additional services.
Staff App and Admin Panel
Staff Collaboration Tools
When guests submit their requests to you via your mobile app GuestService, you can track the status of all requests to avoid unnecessary losses and capital transactions.
Room Service
Mobile Ordering & Room Service
Our QR codes can offer digital menus to your guests so that they can order easily.
You can achieve all this while reducing your printing and staff costs.
Survey - Stay in Touch With Your Guests.
Guest Survey Software
Receive feedback from guests instantly, increase the number of satisfied guests, and prevent negative comments. Get feedback in real-time and solve problems in real-time.
Better Communication - More Sales
Upselling Software
Increase your hotel’s profit, provide full services to your guests, and increase the sales of your services through customized messages.
Housekeeping
Housekeeping Software
GuestService provides service in every area of your hotel. Forward all housekeeping requests such as room cleaning, extra bed, iron, etc. from your guest to your mobile phones with GuestService. While your guests experience the comfort of your hotel, you increase guest satisfaction.
Technical Complaints
Hotel Maintenance Software
Every hotel has problems. GuestService is a great tool to quickly find out about guests’ technical issues and prevent guest misery. All problems communicated by the guests with the GuestService are instantly communicated to the departments and your employees are informed so that they can be resolved quickly. Prevent possible negative comments and control your operations with GuestService.
Guest Service Reviews Summary
Ease of Use
4.9/5
Customer Support
4.7/5
ROI
4.8/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Guest Service is the #16 most trending product in the Hotel Guest Apps category (out of 87) and the #639 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreGuest Service’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Guest Service Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Guest Service Case Studies
Guest Service doesn’t have any case studies available
References
"We've seen a significant increase in direct bookings since implementing GuestService. Our guests love being able to plan their stay before they arrive, and the app's reminders and notes have helped us keep track of their requests. The platform's messaging hub has also allowed us to keep in touch with guests throughout their stay, ensuring that we're providing excellent customer service."
Alishia Newell
General Manager @
Featured Customers
More Products by Guest Service
Hotelier Rating
Looking for specific info?
10
Reception team
Front Office from 100 to 199 room City Center Hotel in Fethiye (Turkiye)
Verified
15 months ago
From our vantage point at the front office, we've noticed a remarkable increase in guest satisfaction ratings following the launch of our app. The convenience and adaptability it offers for order placement—eliminating the need for phone calls or visits to the service desk—have been well-received by our guests. The app's features, allowing g...
Turkiye
Turkiye
Front Office
Large Hotel
10
Mobile ordering
Front office manager from 100 to 199 room City Center Hotel in Fethiye (Turkiye)
Verified
15 months ago
The mobile ordering feature allows guests to order food, beverages, and even hotel services right from their smartphones, anytime and anywhere on the property. Whether it's a craving for a late-night snack, breakfast in bed, or scheduling a spa treatment, the app puts control directly in the guests' hands.
Turkiye
Turkiye
Front office manager
Large Hotel
9
Hotel Guest App
Sakar from 200 to 499 room Airport/Conference Hotel in Kemeragzi (Turkiye)
Verified
15 months ago
As the Guest Service Manager at a renowned beachfront property in Antalya, I am thrilled to share our experiences with our newly implemented hotel guest app, which notably includes an integrated survey feature. This digital innovation has significantly transformed how we interact with our guests, offering them unparalleled convenience while...
Turkiye
Turkiye
Sakar
X-Large Hotel
10
Guest Relations
Guest Relations from 500+ room Branded Hotel in Fethiye (Turkiye)
Verified
15 months ago
The introduction of the app has notably improved guest engagement, with features like mobile check-in being particularly well-received. The real-time feedback obtained via surveys has enabled us to address issues promptly, directly enhancing guest experiences. Analyzing survey data has also allowed us to identify and rectify service gaps, s...
Turkiye
Turkiye
Guest Relations
X-Large Hotel
10
Enhancing Operations
Rooms Division Manager from 200 to 499 room Branded Hotel in (Turkey)
Verified
15 months ago
As a rooms division manager, I have had the privilege of overseeing the implementation of this SAAS hotel guest app platform at our property, and the impact has been truly remarkable. One of the standout features for us has been the operational efficiency tools. They have streamlined our daily tasks, from check-in to housekeeping, leading t...
Turkey
Turkey
Rooms Division Manager
X-Large Hotel
10
Guest communication with ease
Guest Relations Manager from 100 to 199 room Branded Hotel in Dubai (United Arab Emirates)
Verified
15 months ago
The real-time guest messaging feature has elevated our service levels, enabling us to promptly address guest inquiries and requests, resulting in heightened guest satisfaction and glowing reviews.
United Arab Emirates
United Arab Emirates
Guest Relations Manager
Large Hotel
10
Guest communication with ease
Guest Relations Manager from 100 to 199 room Branded Hotel in Dubai (United Arab Emirates)
Verified
15 months ago
The real-time guest messaging feature has elevated our service levels, enabling us to promptly address guest inquiries and requests, resulting in heightened guest satisfaction and glowing reviews.
United Arab Emirates
United Arab Emirates
Guest Relations Manager
Large Hotel
10
Enhancing our review score
Quality Manager from 200 to 499 room Branded Hotel in Oludeniz (Turkiye)
Verified
15 months ago
In my role as a quality manager within the hospitality industry, I have witnessed a remarkable transformation since integrating the SAAS hotel guest app platform into our operations. The real-time communication features have enabled our team to promptly address any quality concerns and guest feedback, ensuring that our commitment to service...
Turkiye
Turkiye
Quality Manager
X-Large Hotel
10
Mobile Guest App
Guest Relations Manager from 200 to 499 room Boutique in Faralya (Turkiye)
Verified
15 months ago
GuestService has been a true asset to our hotel operations, and its online check-in feature deserves a special mention. It has significantly reduced waiting times during the check-in process, making the arrival experience for our guests not only faster but also more convenient. This feature alone has improved guest satisfaction levels, and...
Turkiye
Turkiye
Guest Relations Manager
X-Large Hotel
10
Transforming Guest Experiences and Maximizing Revenue
Manager from 200 to 499 room Resort in Bodrum City (Turkiye)
Verified
15 months ago
In the competitive hospitality landscape, finding innovative solutions that enhance both guest experience and operational efficiency is paramount. Our recent implementation of a cutting-edge SaaS application has been a pivotal move in this direction, particularly with its upselling and gift card functionalities. This platform has enabled us...
Turkiye
Turkiye
Manager
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Guest Service hasn’t been recommended by any experts or partners yet
Learn more about expert recommendationsNews
Guest Service doesn’t have any post available
Guest Service Integrations
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Support
Unverified
Guest Service has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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