GuestPoint PMS vs. Redforts:
Which Is Right for You?

The Decision

Choosing between GuestPoint PMS and Redforts hinges on your hotel’s needs for ease of use, feature set, cost, and support. GuestPoint, with its more extensive recent review count and higher ratings, is generally the stronger choice, especially if you prioritize user experience and reliable support. Both platforms aim to simplify operations, but their approaches and strengths differ significantly, which makes your specific hotel profile critical in this decision.

GuestPoint offers a comprehensive, cloud-based PMS with a focus on user-friendliness and support, while Redforts provides an all-in-one, modular system emphasizing automation and integration. Which aligns better with your property’s operational complexity and growth plans?

Is GuestPoint or Redforts Better for Hotels?

GuestPoint aims to serve a wide range of hotel types, especially motels, and appeals to those seeking a straightforward, reliable PMS with strong support. It’s favored for its intuitive interface, comprehensive reporting, and robust reservation management, which prevent overbooking and streamline check-in processes.

Redforts caters to a more diverse portfolio, including hostels, boutique hotels, and apartments, emphasizing automation and integration. Its modules cover PMS, booking engine, revenue, and online payments, making it suitable for properties looking to automate many tasks and reduce manual errors.

Both address core hotel management needs, but GuestPoint’s recent reviews (40 in the last six months) and higher overall ratings (72.89 vs 16.13 in HT Score) give it a clear edge in current relevance and user trust. Are you primarily seeking a simple, supportive platform or a flexible, feature-rich system?

GuestPoint vs Redforts: Which Should Your Hotel Choose?

If your hotel needs a straightforward, reliable system with exceptional support, go with GuestPoint. Its high ratings for ease of use (5/5) and customer support (5/5), along with extensive recent reviews, make it ideal for motels or properties valuing operational stability and quick onboarding.

If, instead, your property benefits from a highly automated, integrated management suite that reduces manual entry and improves efficiency—particularly in larger or more complex operations—Redforts is the better pick. It’s particularly suited for boutique hotels, hostels, or properties aiming to modernize and centralize management with modules like online check-in and integrated POS.

In summary, use GuestPoint for ease and support, and Redforts for automation and integration. Your choice should align with your property’s size, complexity, and growth ambitions.

Is GuestPoint or Redforts Easier to Use?

GuestPoint’s UI scores a perfect 5/5, praised for its intuitiveness, straightforward onboarding, and minimal training needs. Reviewers highlight how new staff can quickly learn and operate the system, reducing training time and errors, with support available 24/7 for smooth onboarding.

Redforts, with a 4.68/5 rating, also receives praise for its ease of use, especially for staff familiar with management software. However, some users note that its interface appears slightly outdated, which could slow adoption for more tech-savvy teams.

Edge: GuestPoint.

Which Has Better Features: GuestPoint or Redforts?

GuestPoint boasts 8 features exclusive to it, including automated night audits, shift planning, integrated payment terminals, rules-based room assignments, and ancillary revenue tracking—adding significant operational control.

Redforts offers 10 unique features like guest CRM, tablet/kiosk check-in, ID scanning, GDPR compliance, and online payment integration—focusing on automation and guest experience enhancements.

Both platforms have 36 shared features, but GuestPoint’s specialized functionalities, particularly in revenue and operational management, give it a slight edge. Which feature set aligns better with your property’s priorities?

Edge: GuestPoint.

Which Has Better Customer Support: GuestPoint or Redforts?

GuestPoint’s customer support scores a perfect 5/5, with reviewers consistently praising their availability, knowledge, and helpfulness. Many mention that support staff resolve issues swiftly, often outside regular hours, significantly reducing operational hiccups.

Redforts scores 4.53/5, also receiving positive feedback for responsiveness and helpfulness. Users appreciate personalized communication and quick responses but note that support could be slightly more proactive.

Edge: GuestPoint.

Which Has More Integrations: GuestPoint or Redforts?

GuestPoint integrates with 7 verified partners, including major channel managers like SiteMinder, STAAH, and Stripe, providing a broad ecosystem for distribution, payments, and locks.

Redforts connects with only 2 verified partners, including WuBook and Mr Winston, limiting its ecosystem but still covering essential integrations.

If your hotel relies on multiple third-party tools for distribution and payments, GuestPoint’s extensive integrations provide a clear advantage. Which integration ecosystem is more critical for your property?

Edge: GuestPoint.

Which Do Hoteliers Rate Higher: GuestPoint or Redforts?

GuestPoint’s reviews, totaling 25, are overwhelmingly positive, with a 99% likelihood to recommend and recent ratings emphasizing ease of use and support. The core user base, primarily motels, consistently praises its reliability and customer service, despite a lack of recent reviews in the last six months.

Redforts, with 40 reviews, has a 95% recommendation rate, but reviews reveal dissatisfaction with interface outdatedness and limited customization, especially among boutique hotels and hostels. Recent reviews mention support and functionality, but overall ratings are lower.

Given the recency and volume of reviews, GuestPoint’s higher rating and recommendation rate make it the preferred choice currently.

Edge: GuestPoint.

How Much Do GuestPoint and Redforts Cost?

GuestPoint’s pricing is straightforward: a flat monthly fee of $200, with no upfront implementation or trial fees. Its transparency and no hidden costs make budgeting easier.

Redforts charges a $500 base fee, with additional modules possibly incurring extra costs, and no trial available. Its higher price point reflects its broader feature set but offers less clarity on total costs.

If budget certainty is a priority, GuestPoint’s predictable pricing provides peace of mind. Would you prefer a transparent flat fee or a more customizable, potentially higher-cost system?

What Type of Hotel Should Use GuestPoint?

• Hotels that prioritize ease of use and quick onboarding.
• Properties with a focus on motels, small hotels, or independent properties.
• Teams that value dedicated 24/7 support and reliable reservation management.
• Hotels seeking comprehensive reporting and operational tools.
• Properties that want to reduce errors and improve guest check-in efficiency.

Not ideal if you require highly customizable workflows or are a large enterprise demanding complex integrations and extensive automation.

What Type of Hotel Should Use Redforts?

• Hotels, hostels, or apartments seeking a modular, all-in-one solution.
• Properties aiming to automate tasks like online check-in and online payments.
• Teams that want to reduce manual interventions and human errors.
• Hotels looking for a cost-effective, scalable management system.
• Properties that prefer flexible module activation and ongoing innovation.

Not ideal if your hotel requires a modern interface, extensive integrations beyond the few supported, or highly customized workflows.

The Bottom Line for Hotels

GuestPoint and Redforts both address core hotel management needs, but they cater to different priorities. GuestPoint, with its higher recent review count and better ratings, is the safer, more reliable choice for properties valuing support, ease of use, and operational tools.

Redforts offers a compelling, cost-effective solution with automation and integration features, especially suited for properties eager to modernize and automate their management processes.

Ultimately, your decision should hinge on your hotel’s size, complexity, and growth aspirations. For most hoteliers seeking proven support and simplicity, GuestPoint is the clear leader.

If automation, integration, and customization are your priorities, and your hotel can handle a slightly dated interface, Redforts provides a strong alternative.